Tour in Lindt Home of Chocolate Museum From Zurich
Zurich, Switzerland
- 2 hours (approx.)
- Pickup offered
- Group discounts
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Private transportation
- Air-conditioned vehicle
- WiFi on board
- All Fees and Taxes
- pickup & Drop off
- Audio Guide
- Tipping
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Our driver will be waiting for you at lobby area hold a sign showing our company name.
Itinerary
1
Lindt Home of Chocolate
2 hours • Admission Ticket Included
Additional Info
- Confirmation will be received within 48 hours of booking, subject to availability
- Not wheelchair accessible
- Near public transportation
- Infant seats available
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.3
based on 37 reviews
Sarkis_A, Jan 2026
Fake tickets, no admission, they say the driver will give you the tickets but he has fake ones. do not buy!!!!!!!!!!
sachindra_s, Jul 2025
It was very good and fun to eat the chocolate and learn how the chocolate was made. When the video of the man receiving a little gold ball and got a piece of chocolate i was very excited but after they opened it they threw it down and we got it. Overall it was such an amazing experience to have in switzerland and I hope to visit again in the future.
Response from Host, Jul 2025
Thank you so much for your lovely review! 😊
We’re so happy to hear that you enjoyed the chocolate experience and had fun learning how it’s made. That moment with the golden ball is definitely a special one – we’re glad it added excitement to your visit!
It means a lot to us that your time in Switzerland was memorable, and we truly hope to welcome you again in the future for more sweet adventures! 🍫🇨🇭
Warm wishes,
Emo Tours Swiss
FEDERICO_A, Jul 2025
Everything was on time and great, we didn't use the transportation service so at the end where very expensive tickets, but the great part is that we got to go with very short time to buy the tickets
Sally_F, Jun 2025
Do not book this! This tour overcharges you for a one way van ride that drops you at the museum. Do yourself and just take a taxi, it’s only 12 minutes from old town. Then buy the tix yourself, only 17 francs per adult. This tour company charged us an outrageous amount for a 12 minute van ride. Viator should have removed this tour long ago.
Response from Host, Jun 2025
Dear Guest,
Thank you for your feedback.
We are disappointed to read your comments, as they do not accurately reflect the service you received. The tour you booked includes more than just a ride — it offers personalized pickup from your location, guaranteed museum entry with tickets included, and the driver’s time and coordination, all of which come at a higher operational cost in Switzerland.
The pricing and inclusions were clearly stated at the time of booking, and you accepted them before confirming your reservation. It’s also important to note that your feedback appears repeatedly under different titles, which we believe may have been influenced or encouraged by others with a specific agenda — possibly from individuals working at the museum or affiliated with competing services. If this is the case, we find it deeply unfair and misleading.
We are a licensed and professional company working hard to provide quality experiences to our customers. We welcome honest reviews, but false or repeated negative comments from the same person misrepresent the truth and harm small businesses unfairly.
If there’s anything you’d like to discuss further, we are available and happy to assist you directly.
Joseph_K, Apr 2025
This is not a tour at all. It is a very expensive ticket into the museum and a ride there. I could have taxied and paid for both tickets for less than I paid for one ticket through this company. It is a big scam.
Response from Host, Apr 2025
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations.
Our service is not just about providing entry tickets but also includes private transportation for a seamless and stress-free experience. Unlike a standard taxi service, we offer a dedicated driver, flexibility in scheduling, and personalized service to ensure a comfortable and convenient journey. Our pricing reflects these added benefits, along with the effort we put into organizing the entire experience for you.
That said, we truly value your input and would love the opportunity to make things right. Please reach out to us directly at ifo@ emotoursswiss.cm so we can further discuss your experience and explore a resolution.
We appreciate your time and hope to serve you better in the future.
Best regards,
Aly
Emo Tours Swiss
Dorothy_L, Mar 2025
Great experience good service & on time. Clean vehicles. Booked well in advance though which is important to do
Response from Host, Mar 2025
We’re delighted to hear that you had a great experience with our service. Punctuality, cleanliness, and excellent customer service are our top priorities, and we’re glad we met your expectations.
Thank you for booking in advance—it truly helps us provide the best possible experience. We look forward to welcoming you again on your next journey!
Best regards,
Emo Tours Swiss
perle_c, Mar 2025
The pick up, although pleasant, was an hour late which cut into our time at the venue which were rushed and did not experience the full tour.
Response from Host, Mar 2025
Dear customer
We sincerely apologize for the delay in your pickup and understand how this affected your time at the venue. Punctuality is very important to us, and we regret that this impacted your experience.
We appreciate your feedback and will work on improving our scheduling to ensure all our guests get the full experience they deserve. We hope to have the opportunity to provide you with a smoother and more enjoyable tour in the future.
Best regards,
Emo Tours Swiss
Jovelyn_S, Jan 2025
The Lindt Museum itself is very good. Unfortunately I booked via Viator because website of Lindt reflected no available tickets for the date I wanted. Given this I took the only available one which is the one offered by Viator. I realized it was way over-priced (USD 308.58 for 3 pax including transpo within Zurich). When we arrived at Lindt Museum, turned out we can purchase tickets with them for only 17 CHF per person. Train fair will not even reach 15 CHF per pax. So obviously we were kind of scammed in terms of the price. In addition, Lindt does not accept Viator vouchers but only vouchers/tickets released from their Museum. So be careful. Lindt staff were very kind to help us out in explaining and translating what happened and in the end, the driver of Viator bought the ticket for us since we paid them for it. The thing is, it took time and a lot of discussions before it was settled and of course the stress it brought us seeing that our USD 308 payment is gone to waste and listening to the arguments between the driver, Viator representative and Lindt staff. So if you see that Lindt website shows no availability in their calendar, call or visit them directly instead and I am sure they will find a way to accommodate visitors as best they can. No need to use any 3rd party group anymore.
Response from Host, Jan 2025
Dear customer
We’re sorry to hear about the challenges you faced during your visit to the Lindt Museum. Our pricing includes transportation and services, but we’re working on improving transparency and pricing to ensure customer satisfaction. Regarding the voucher issue, we’re collaborating with the museum to prevent such incidents in the future.
Best regards,
Adam
Ronit_G, Dec 2024
Your transportation company in Zurich is at the least incompetent and at worse antisemitic. The moment the driver heard my kids use Hebrew words in conversation his attitude toward us changed. He asked us to call him 15 min before we conclude our visit, however kept us for over 90 min waiting for him to pick us up. At the end he never showed up and sent another car to pick us up . A small Toyota to pick up five passengers . I declined and took a private taxi to get back to our hotel.
Response from Host, Jan 2025
Here’s a response that acknowledges the issue, expresses empathy, and addresses the situation professionally:
Dear [Reviewer’s Name],
Thank you for sharing your experience. First and foremost, I want to sincerely apologize for the distress and inconvenience you and your family faced during your trip. The behavior you described is absolutely unacceptable and falls far below the standards we expect from our transportation partners.
We are deeply concerned about your account, particularly the suggestion of discriminatory behavior. We take such allegations with the utmost seriousness and are conducting a thorough investigation into this incident. Discrimination of any kind—whether based on language, religion, or cultural background—is intolerable and against everything we stand for.
Regarding the service itself, keeping you waiting for over 90 minutes and then sending an unsuitable vehicle is entirely unprofessional. You deserved a seamless, respectful experience, and I deeply regret that this was not provided.
To address this issue:
1. Immediate Investigation: We are reaching out to the transportation provider to get a full account of what happened and ensure accountability.
2. Corrective Actions: If these allegations are substantiated, we will take decisive action, which may include ending our partnership with this company.
Your trust is incredibly important to us, and we are committed to ensuring this does not happen again. We are also reviewing our protocols and partner selection process to prevent future occurrences.
Once again, I am truly sorry for the negative experience you and your family endured. Please know that we value all of our guests equally and are committed to providing respectful and professional service at all times.
Thank you for bringing this to our attention, and I hope we can regain your trust in the future.
Sincerely,
Karim aly
Emo Tours Swiss
Prithviraj_S, Dec 2024
The entire tour just involved a car dropping us off and picking us up. The actual tickets at Lindt were 17 chf per adult and 9 for a child. This was way overpriced. It would be good to price this a little lower for the amenities involved.
Response from Host, Dec 2024
Dear customer
Thank you for your feedback. We are sorry to hear that you found the tour to be overpriced. Our pricing reflects not only the transportation but also the convenience of planning and ensuring a seamless experience for our guests. However, we understand your concerns and take them seriously.
Your input helps us improve, and we will review our pricing structure to ensure it better aligns with the value provided. We truly appreciate your honesty and hope to have the opportunity to serve you better in the future.
Best regards,
Karim Aly
Emo Tours Swiss
Robert_E, Dec 2024
The Lindt Home of Chocolate is very impressive, from the massive chocolate fountain to the informative tour that explains the history of how chocolate manufacturing began in Switzerland right up to the stunning modern day production facilities
Fiona_W, Dec 2024
We enjoyed the tour of the chocolate factory and because it was booked out to the public we were fortunate to be able to book with Viator. It was well set out and lots of samples given to visitors .
We were disappointed with the driver - using the phone while driving , talking on phone as he took us into the factory to organise tickets and then told us he would be back at 12 all while still talking on the phone. He was not back there at 12:30 so I messaged and he said I will be there at 1 :00 to pick you up. We had to rush the experience thinking he would be back by 12:00 when we didn’t have to as he was late to pick us up.
Kevin_B, Dec 2024
Great drivers to and from Lindt. Enjoyed the self guided tour and tasting the samples was a highlight and seeing so many different options in the Lindt store that are normally not available to us in the Midwest of the US.
Response from Host, Dec 2024
Thank you for sharing your experience! It sounds like you had a fantastic visit to Lindt. The self-guided tour and sampling must have been a real treat, especially with all those exclusive options in the Lindt store. It’s always exciting to discover flavors and products not typically available back home. If you need any tips for similar experiences or other unique spots to visit, feel free to ask!
Aram_O, Dec 2024
The Lindt Chocolate Factory tour in Switzerland is a delightful experience for chocolate lovers. The tour offers an insightful look into the history and craftsmanship behind Lindt's premium chocolates. Visitors can explore the production process, enjoy interactive exhibits, and, of course, indulge in plenty of delicious samples. The staff are friendly and knowledgeable, and the factory store offers exclusive products. Overall, it's a must-do for anyone visiting the region!
Nayana_J, Oct 2024
Much over rated(100CHF per person is too much). And because of changing our schedule from 10 to 11 we got late for our flights(we got notification for changing our schedule after 11.45 pm so we came to know about this only in the morning)
Response from Host, Dec 2024
Thank you for your feedback. We regret the inconvenience caused by the schedule change and understand how it impacted your plans. While we strive to provide the best experience, we will review our notification process to ensure timely updates in the future. Your comments about pricing and communication are noted, and we’ll work to improve. Safe travels!
Ana_J, Sep 2024
"It was very nice to go at my own pace and skip certain parts if I wasn't interested, or take my time with what was really important. In the end, I called our very fancy ride to head to a new place that we had on our itinerary."
Response from Host, Dec 2024
Thank you so much for your kind review! We're thrilled to hear you enjoyed the flexibility of exploring at your own pace and focusing on what mattered most to you. At Emo Tours Swiss, we pride ourselves on offering personalized experiences and luxurious transportation to make your journey seamless and unforgettable. We're delighted to have been part of your itinerary and look forward to creating more wonderful memories with you in the future! Safe travels! 😊✨
Gina_M, Sep 2024
Very easy process. Driver was super friendly! Everything went according to plan and the accommodations were excellent
Response from Host, Dec 2024
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Emo Tours Swiss. It’s wonderful to know that everything went smoothly, the driver made you feel welcome, and the accommodations met your expectations. We look forward to welcoming you again on another memorable journey! 😊🚗🌟
Mark_S, Sep 2024
The chocolate! Amazing. Loved seeing how chocolate is made and the driver that took us there was great! Highly recommend this tour.
Response from Host, Dec 2024
Thank you so much for your kind words! We're thrilled you enjoyed the chocolate-making experience and that our driver added to your day. Your recommendation means the world to us! We hope to welcome you back for more unforgettable adventures soon. 🍫✨
Allison_K, Aug 2024
This one was tough. We did have a driver pick us up on time but he never received the tickets that I already paid for. We were supposed to start at 12 (which we’re already paid for) and they only had tickets for 1:30. We sat at the cafe and had a little nibble then proceeded to just a self guided tour. We were supposed to have a private one. The people at the desk didn’t even know what to do for us. Ended up fine but I would definitely check what you’re paying for.
Response from Host, Mar 2025
Dear customer
Thank you for taking the time to share your experience. We sincerely apologize for the mix-up with your tickets and the delay in your scheduled tour. This is not the level of service we aim to provide, and we truly regret any inconvenience it caused.
We appreciate your patience and understanding, and we’re glad that you were still able to enjoy your visit. Your feedback is valuable, and we will review this situation to ensure better coordination in the future.
If there’s anything we can do to make it up to you, please feel free to reach out. We hope to have the opportunity to provide you with a seamless experience next time.
Best regards,
Karim Aly
Emo Tours Swiss
Lisa_H, Aug 2024
Way too expensive! It was not clearly stated that we only would receive a ride to the facility with no ride back. Over priced and certainly not worth it.
Response from Host, Mar 2025
Dear customer
We appreciate you taking the time to share your experience, and we’re sorry to hear that the tour did not meet your expectations. We strive to provide clear details about our services, and we regret any misunderstanding regarding the return transfer.
Your feedback is valuable, and we will review our tour descriptions to ensure better transparency. If you have any further concerns, please feel free to reach out to us at [your contact email]. We would love the opportunity to improve your experience in the future.
Best regards,
Karim Aly
Emo Tours Swiss
Alejandra_T, Jul 2024
It was a must! Enjoyed the chocolate tasting and history. It was convenient to uber to and from the museum.
Risa_n, Jun 2024
This tour was terrible. We booked a 1pm tour. When we arrived, we were told we needed a QR code (we only had the barcode from Viator). When we contacted Viator, after being on the phone for 50 min, they said the tour operator sent the QR code to us by WhatsApp. We were never told that AND we do not have a Whatsapp account. Viator could not tell us where this code was sent. Then they said we needed to take a 4pm tour (we already had ticket for something else at that time). Viator gave me an incorrect number for Emo tours, the tour operator. I finally connected with Emo tours and they said oh well, there are no tickets available for the time we reserved! I asked for a full tour refund. I am still waiting for my refund. Terrible experience.
Kathleen_M, Jun 2024
BEWARE, this is a fake site. I booked this tour with my child and waited at the pickup point for 30 minutes. Since no one arrived with a name sign as indicated on the confirmation, I asked the hotel to call the phone number provided on the confirmation, and was told the ticket was not valid, and there are no tours contracted. I lost the money, and had a disappointed child on my hands. Do not book this.
Pamela_M, May 2024
Highly recommended. Great communication. Driver was prompt on pickup and return! Tour was easy and fun!
Response from Host, May 2024
Thank you for the feedback! I'm glad to hear that you had a positive experience. We always strive to provide excellent communication and punctuality. It's great to know that you found the tour enjoyable and hassle-free. If you have any more questions or need assistance in the future, feel free to reach out!
Ivan_J, Jan 2025
Me dejaron embarcado, no pasaron por nosotros en el hotel y no fuimos a la actividad, perdimos el día y ya no pudimos reservar con otra agencia, muy malo, no lo recomiendo, no respondieron y no han aparecido.
Response from Host, Jan 2025
Lamentamos profundamente lo ocurrido y le pedimos disculpas por los inconvenientes que esto le pudo causar. Esta no es la experiencia que deseamos brindar a nuestros clientes. Nos tomamos muy en serio su comentario y queremos investigar lo sucedido para asegurarnos de que no vuelva a ocurrir. Por favor, contáctenos directamente para poder atender su caso y ofrecerle una solución. Agradecemos su comprensión y la oportunidad de mejorar.
Clovis_D, Aug 2024
Recomendo visitar fábrica de chocolate para conhecer melhor como funciona. A empresa Viator atendeu bem e não é complicado.
Response from Host, Mar 2025
Caro customer
Ficamos felizes em saber que você recomenda a visita à fábrica de chocolate e que teve uma experiência positiva! É sempre um prazer proporcionar momentos inesquecíveis para nossos clientes.
Se precisar de qualquer outra recomendação ou assistência para futuras viagens, estaremos à disposição. Esperamos recebê-lo novamente em breve!
Atenciosamente,
Karim Aly
Emo Tours Swiss
Alexandre_F, Jul 2024
Dia incrível, atendem super bem e ainda fornecem chocolates. Vale muito a pena ir conhecer a história da fábrica.
From $194.47
per personup to 24 hours before the experience starts (local time)
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