Punta Cana Don Lucas Cigar Factory Tour with Rum Tasting
Dominican Republic
- 3 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
Overview
This small-group tour in Punta Cana takes you to to sample some of the Dominican Republic’s key products: cigars, rum, coffee, and chocolate. You’ll visit the Don Lucas Cigar Factory to learn about the process of cigar making. You’ll also visit the choco and coffee museums, plus a rum bar. This is the perfect chance to perfect all of these products in one place.
- Pickup and drop off provided for ease
- Rum, cigar, coffee, and chocolate tasting are included
- Keep costs down with this small-group tour
- Tour for around 3 hours, then the rest of the day is free
What's Included
- Air-conditioned vehicle
- Tour guide
- Cigar factory: tour, tasting (optional) and store
- Coffee factory: tour, tasting (optional) and store
- Chocolate factory: tour, tasting (optional) and store
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Complimentary round-trip transportation is provided from selected hotels and accommodations in Punta Cana and Bávaro. Please provide your hotel or accommodation name and an active WhatsApp number when booking. Your exact pickup time and meeting instructions will be confirmed before the tour, based on your location and the transportation schedule. Please be ready in your hotel lobby or designated pickup area at least 10 minutes before your confirmed pickup time. Some resorts require guests to meet at the main entrance or security gate. Our team will provide specific instructions when applicable. Pickup from locations outside our regular service area may require additional arrangements. Please contact us in advance to confirm availability.
What To Expect
1
Mundo Autentico
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Most travelers can participate
- This tour/activity will have a maximum of 15 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.6
based on 154 reviews
Sort by: Most insightful
The driver never showed. We messaged and called without response. This is a scam and I recommend removal from the Viator platform!
Response from Host, Oct 2026
We apologize. It was an operational error on our part, but not a scam.
My husband had a good time with the men. They came back happy and impressed with the transportation and the service
Response from Host, Oct 2026
Thank you
I was really looking forward to this experience. Seemed very exciting reading the description but they never should up. Man that sucks!
Response from Host, Jul 2026
We sincerely apologize for missing your scheduled pickup. We fully acknowledge that we failed to provide the service as confirmed, and we understand how disappointing this must have been, especially after you were looking forward to the experience.
As soon as we became aware of the situation, we contacted you to apologize and offered to reschedule the pickup for later that day or for the following day. Unfortunately, we did not receive a response. We also issued a full refund on the same day.
While the refund cannot make up for the inconvenience and disappointment caused, please know that we take responsibility for what happened and are reviewing our pickup procedures to prevent a similar situation in the future.
While the reservation process was seamless, no one showed up to pick us up for the tour. There were eight people who adjusted their schedule for this. I called customer service and they tried to contact the driver twice with no response. I am currently waiting for my refund.
Response from Host, Jul 2026
Sorry
We booked this tour and put your operator never showed up at our established time. I reached out and they never responded until I contacted Viator for a refund. The operator then said they would pick us up at 11am sharp, an hour later than the original pick up time, when I refused and said I wanted my money back they changed the time to 11:15am. I am still waiting on a refund and would never pick this company to do a tour through again.
Response from Host, Apr 2026
Sorry for missing your pickup that day
Small family-owned business. Everyone is very nice and personal. The one driver was late and the other driver was too chatty. The rum is great! I wish they had smaller small packs of cigars. The coffee wasn't great to me but the chocolate tea and hot chocolate were amazing!
Response from Host, Apr 2026
Thank you
Not rating the factory, but solely the transportation. We were unable to even do the tour because transportation never showed up to take us to our tour. We tried messaging and calling, even Viator couldn’t get ahold of anyone. They messaged back hours later offering to pick us up, but our day was already planned. Pretty disappointed.
Response from Host, Apr 2026
Sorry for missing your pickup that day
This is more of a shopping excursion that a learning excursion . The goal is to sell merch not really educate you about cigars/rum /cocoa and chocolate
Response from Host, Mar 2026
We offer a comprehensive tour on the history of cigar, coffee and chocolate manufacturing. We also sell these products. If you only focus on the fact that we sell these products, that is your personal perspective.
It was a wonderful experience from start to finish - they picked us up from our resort and we had a couple of hours to roam around after the cigar portion of the tour! Very fair prices at the gift shops! We sampled cigars, rums, chocolates and coffee + teas. 10/10 recommend this tour! We had a great time
Response from Host, Jan 2026
Thank you Amber!
No communication from the booking agency. I tried to verify pickup location and time on multiple occasions.
Our ride never showed and we weren't able to go on the experience.
Response from Host, Dec 2025
sorry
DO NOT BOOK!
No one picked us up. No one responded to our message via the app regarding pick-up times or locations.
Refund requested. The Viator agent I spoke with was unable to obtain an answer from the company.
Response from Host, Dec 2025
sorry
Not a good experience at all. Bought 4 pair of earrings and had I not looked the man only put one earring in each bag seems very shady.
Response from Host, Sep 2025
Sorry
World Mart Gift Shop is where we were taken, not Don Lucas Cigar factory. It was a small smoke room where a man and his daughter were. Cigar was really good but this was not a factory. There was a corner of the gift shop that had a rum section and you could taste if you wanted to but there was just an unmarked bottle that they were pouring from. There was no chocolate tasting, just chocolate for purchase, the same for coffee. The description said otherwise.
Response from Host, Jul 2025
We are very sorry.
The driver got confused about where he was supposed to take you.
Friendly staff, great service. Tons of activities in and out . All accommodations were excellent. So relaxing. What happens in Punta Cana says in PC. So much fun, shopping buying rum, cigars, clothing and souvenirs.
Response from Host, Jun 2025
Thank you very much for your comment. It's very useful for future travellers
Don’t do it. It is a scam Know one come to
Pick use up or anything we want my money back Scammers all of it
Response from Host, Jun 2025
It is not a SCAM. We simply had an error in the collection
Do not book this tour!!!
We have used Viator in the past with greay success and experience. However, this tour operator tool our money and did not pick us up. I called Viator twice on our trip to contact the tour operator and they never responded. We wasted our entire morning plus phone calls to Viator resulting in NO tour. Stay away from from this booking with Viator. We have asked Viator for a refund which hopefully we will get, but we will never get the lost time back on our trip.
Response from Host, May 2025
sorry
I accidentally put my address wrong in the app, so wrote to ask if they could pick me up at my correct address. No one ever responded.
Response from Host, May 2025
sorry
Very nice experience would definitely do it again Every one was so nice great tasting of rum the chocolate Rum and chocolate tea is the best
Response from Host, Feb 2025
Thank you
Was never picked up. Even after contacting the company via message a day prior there was no response until well after my pick up time. They promised a full reimbursement but I didn't receive a penny. Do not book this excursion because it seems to be nothing more then a scheme to get your money. Most resorts offer this tour for free. So just check with your resort.
Response from Host, Feb 2025
Not scam, sorry
Great value for money if you're getting into cigars and a good opportunity to sample different rums. The cigar shop was the highlight and got a few different types to sample. They are a bit pricier than normal but it's a good experience if you want to try different ones.
Response from Host, Feb 2025
thank you
Interesting to see but it was an apparent attempt to simply lure in tourists to get them to spend money on cigars, rum, coffee, chocolate and overpriced souvenirs. Only received 2 tiny rum tastings (about 1/4 of an ounce) and one tiny taste of coffee, the same size. They would likely get people to spend more money if they were more generous with their samples.
Response from Host, Dec 2024
Sorry for having failed to pick you up.
I loved the different cigars you were allowed to sample. This really helped me to choose the best ones for me to buy.
The employees were really friendly and helpful!
Response from Host, Oct 2024
Thank you
This place was a one stop shop for visitors that want to do something outside of their resort and get some shopping done with the price tag of the resort. Everyone is super nice. We were picked up on time from our resort in a van with air conditioning. When we got there he told us we basically had 2 hours to do all the things we wanted and he would meet us back at the van. The guys in the chocolate shop are super fun and knowledgeable. You can smoke in the whole entire place. I did see children there. So it's not an adults only thing. I liked that we were able to do things at our own pace without the hurry hurry of a guide or being stuck in a large group in the smaller buildings. It is the DR. It is hot. Some places have air conditioning some just fans. Overall, myself and my husband had a great time. We got cigars, coffee, chocolate and other gifts to take home.
Response from Host, Oct 2024
Thank you!
So this place is a three to four activity experience. For 10.00 per person Not bad at all!!!!
The best part i enjoyed was Don Lucas cigar factory and kokola chocolate. The shop prices are cheap. The little jewlery spot is also very cute. Reasonable prices.
Response from Host, Sep 2024
Thank you
Great experience for me and my family shopping trying cigars and tastings rum tasting chocolate would again
Response from Host, Aug 2024
Thank you!
The tasting rooms and cigar were amazing. I will definitely come back and bring some friends. The staff was very helpful.
Response from Host, Jul 2024
Thank you
This is transport to a cigar rolling factory (where you get a cigar to walk around with a smoke), a rum bar (some free samples - but the good stuff is 3-5 dollar a measure, a coffee roasting area (you can try some, chocolate shop - all have samples… there is also a really good and reasonable souvenir shop and cigar shop (with amazing stock) - you get picked up at your hotel, taken to the venue and driven back to your hotel - for the price you pay THIS IS BRILLIANT. We had a problem where our hotel would not let the bus in, we got a prompt visitor message from the venue regarding the bus, and he came back for us at the entrance to the hotel. Coming back we stopped at a couple of hotels, but for the price of the trip this was fine! Careful drivers too.
You get a guided tour of the cigar rolling factory - with a brilliant and humourous.
This is a shopping experience - there is no hard sell - a real gem!! Thank you to the organising company for being so good about collecting us…
Response from Host, Jul 2024
Richard, thank you very much for your detailed review. It will be very useful for future visitors.
The shops were very close to our resorts, the staff there were very friendly, they answered all our questions and provided samples of just about anything we wanted to try before buying, and the prices were EXTREMELY reasonable. I wanted to buy a shirt at the resort gift shop, but I wasn't going to pay $90+ USD. I found the same style of shirt at this collection of shops for $18 USD.
Overall, we spent just over $200 here and managed to finish all of our shopping wants in one trip; some fantastic rum, several chocolate bars, several cigars, a couple pounds of coffee, and many souvenirs and gifts. We've already recommended the trip to other guests at the resort.
Response from Host, Jun 2024
Gracias
We were never picked up by the transportation through Viator but was able to make the experience with transportation through our hotel. The market was a great experience with various tastings and friendly staff! Would recommend!
Response from Host, Jun 2024
Thank you
Set up tour and paid but was never picked up. Two hours later we went on same tour for free from our resort. Enjoyed it. Money was refunded promptly from this site, but frustrating losing vacation time.
Response from Host, Apr 2024
We had a serious problem with the booking manager, we would like to apologise for this.
From
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$3.75
per personWas $6.00
up to 24 hours before the experience starts (local time)
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