Paris Notre Dame Cathedral audio guided tour
Paris, France
- 1 hour (approx.)
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- Self-guided audio tour (via mobile app)
- Multilingual audio commentary (available in 7 languages EN/FR/DE/IT/ES/RU/PL)
- Customer support for app and access issues
- Live tour guide services (for audio guide option)
- Headphones or earbuds (please bring your own)
- Meals, snacks, or drinks
- Access may be refused if shoulders are uncovered – scarf or shirt required
- Since September, an official ID may be requested
Meeting and Pickup
Meeting point
- Notre Dame, Paris, France
FOR AUDIO-GUIDE option: Self-tour, no guide at meeting point. Audio links sent hours before to your email/WhatsApp. Voucher is not a ticket. FOR LIVE GUIDE option: Meet at statue of Charlemagne in front of Notre-Dame 13:15–13:30
End point
- Notre Dame, Paris, France
Itinerary
1
Cathedrale Notre-Dame de Paris
1 hour • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Near public transportation
- Infant seats available
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- No heart problems or other serious medical conditions
- Most travelers can participate
- The entrance to Notre-Dame Cathedral in Paris is free and open to all. The services offered are independent of access to the interior of the building.
- Since September, an official ID may be requested, as tickets are issued in the actual names of visitors.
- This is a private tour/activity. Only your group will participate
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
2.7
based on 145 reviews
Normann_C, Apr 2026
All good — quick access via the dedicated line. The audio guide was very informative and had a very pleasant voice.
Cheryl_N, Apr 2026
Audio guide never sent. I contacted Viator and they said it would be 24 hours prior and was still never sent. I contacted them again and was asked to do a guided tour instead. I said yes ok. The guide shows up 20 minutes late to tell us she will not be doing a guided tour and just took us the the entrance to get through. This is the 4th time I have booked with Viator and its been horrible. When will I learn. Paris - guide never showed up nor was tour cancelled. Iceland as Im waiting for bus to Northern Light- get message driver has covid. On and on
Response from Host, Apr 2026
Thank you for your feedback, and we’re sorry for the inconvenience caused.
Due to an issue with the audio guide, you were instead accommodated on-site with a professional guided tour to ensure you could still enjoy the experience. While this was intended as an upgrade, we understand that the change and delay were frustrating.
Your comments have been shared with the team to improve communication and service moving forward.
Mary_J, Apr 2026
It was a waste of money. There was no reason for a time slot since we had to stand in line with people who did not have any reservation. Additionally, we could have gotten an audio from Notre Dame for 6e. Disappointing to say the least.
Roberta_G, Apr 2026
Instructions as to how to add the app on the phone we’re not clear and could’ve been given to us earlier. It also was not clear that the tour started outside the building rather than inside the building and the access point outside the building was not readily noticeable.
Fiona_S, Mar 2026
Great guide and a truly amazing building lovingly restored.
Really inspiring story behind the restoration
simon_S, Mar 2026
You ask for a review of our experience of the Paris Notre Dame Cathedral audio guided tour that I had purchased for four of us on Saturday 7th March at 2:30pm. Three issues :
• It proved impossible for my three companions to download their audio guide. For myself, as organiser, it was difficult and then suddenly the guide was downloaded, but I was unable to see how, and I was unable to show my three companions how it had worked. The main issue appeared to be that the Booking Reference number was not accepted, nor any of the three other numbers provided (Tour Operator Confirmation No, Tour Operator Option Code, or Tour Operator Product Code).
• My companions made numerous attempts to contact your customer service. No support was given, no phone called returned.
• The area of the meeting point, as described in the map provided, was a working area for further renovation, inaccessible to the public. You might have mentioned that this was the case.
This was deeply disappointing. The purpose of our trip to France and Paris was to see the newly renovated Cathedral of Notre Dame. I am sure you will make due recompense. I further trust that for any future user of your services, you will promptly and diligently address here raised. I look forward to your confirmation.
Sheila_K, Mar 2026
Waste of money. The cathedral tickets are FREE; you can also get timed tickets for FREE on their website. The instructions for this PAID audio tour were horrendous and the audio guide was a history lesson, not a ton about the actual cathedral. Scam. Very disappointing.
Barbara_T, Jan 2026
Could not find anyone who knew how to find the people who were supposed to be responsible for this. Talked to 3 different sets of people - no luck. Did not need tickets to enter and audio guide is 6 euros per person.
Have requested a refund!!!
Response from Host, Feb 2026
Hello,
Thank you for your message.
We would like to clarify that your booking was for our independent self-guided audio tour app, not the official Notre-Dame audio guide offered inside the cathedral.
The €6 audio guide you mention is the on-site guide provided directly by Notre-Dame, which is a separate service that we do not resell or manage. Our audio guide is an enhanced mobile app, available in 7 languages, with additional content and GPS support, and can be used independently before, during, or after your visit.
As mentioned in the activity description, this is a self-guided experience, so there is no meeting point or staff on location. Entrance to Notre-Dame Cathedral itself is free for all visitors.
Access to our audio guide was sent to you by email prior to the activity. We recommend reviewing the provided instructions to ensure proper use of the service.
We’re sorry to hear that the experience did not meet your expectations and appreciate your feedback.
Kind regards,
Customer Support Team
Ken_P, Jan 2026
Great history of the area around Notre. My guide was full of knowledge on the area and explained everything very
Sylvia_S, Dec 2025
We were told it was not a reservation and we had only paid for an audio, which we didn’t receive either. We were told we had been ripped off. I have contacted Viator and I told them I would like a total refund but have not had a response yet
Just waited to get in to Notre Dame in the no reservation line
Sylvia
Colleen_T, Dec 2025
The tour is slightly confusing. 15 minutes early is not enough time to be able to get in at your desired time. Additionally, I received an email 2 hours prior telling me to download the app to listen under Wi-Fi. At that point, we were already well on our way through the streets of Paris with no Wi-Fi. I would recommend sending the information at least a day in advance so tourists can prepare. We were unable to download the app and lost money on this excursion.
Suzy_G, Dec 2025
The tour guide was a no-show and the link they sent never worked. I requested a refund, but received no response from the operator.
Harry_J, Dec 2025
I was at the site at 9:45am for 10am meet up no was there. There was supposed to be be someone with a flag no person or flag. I should ask for a refund but I know this would be a waste of time
MaryE_A, Dec 2025
Not worth the money, at least at this time of the year. Could have done this all for free. Lines were virtually nonexistent in December in the morning. The app is outdated. The process is very convoluted. The Cathedral is wonderful and worth seeing.
Response from Host, Dec 2025
Hi Mary, thank you for your review. As from December, the winter season starts and the lines could go up to 2-3 hours. We provided you entrance tickets and audio guide as you ordered, and we are sorry to hear that you just wanted to enter the Catherdale and got disapointed when you payed 25 eur for audio guide and ticket just to enter
Alexa_Z, Dec 2025
This company is a farce. They sent us the audio about 5 hours before our visit to the Notre Dame, on their site they say 24 hours. We were already out and about and couldn’t download it. It is such a scam and a complete waste of money. Just get the audio once you go in the church. You won’t need to bring headphones or use personal devices.
Response from Host, Dec 2025
Dear Alexa, your audio guide and tickets was sent and delivered as you booked. We are very sorry that you missed seeing them
lefevre55, Nov 2025
DO NOT book this! I received emails confirming the audio tour and when I got there, I was told it was a guided tour of the outside of Notre Dame, no audio inside. I couldn’t download my ticket for the inside because the website was messed up. The person giving the guided tour of the outside had not heard of Viator. We had to wait in line with everyone else that had FREE tickets. I’ll be calling my credit card company when I return home.
Response from Host, Nov 2025
We are very concerned to hear your comments, especially because there seems to be a clear misunderstanding about what you booked. To be absolutely clear: we did send you the audio guides exactly as described, and the experience you purchased does NOT include a guided tour inside the cathedral. This is clearly stated in the tour description. Our product includes audio-guided content and group-entry tickets and live guided tour outsode Cathedrale. The fact that the cathedral was also distributing free tickets on-site does not change the nature of the product you purchased through Viator.
Lora_M, Nov 2025
We paid for this experience so that we wouldn’t have to navigate entering and touring Notre Dame ourselves. We struggled to find our guide, and when we did, she informed us that the tour company sent her to do an outside tour instead. She could see from our purchased vouchers that we paid for an inside tour but she couldn’t help. After a long time of sorting through that, we ended up in the long no ticket wait line any way with no guide whatsoever. We have also not be able to get a refund. We are still trying.
Response from Host, Nov 2025
Dear client, your claim is 100% false and not true! We would like to inform you that you booked for different product and to read the description.
janet_l, Nov 2025
They only send the tickets the day before and you cannot download them. It spins around and around in the link that they give you is not usable. We tried it on several different phones. We went to Notre Dame and asked for help there’s no one around from Reiter to help.
Response from Host, Nov 2025
Dear Janet,
We’re sorry to hear about your comments, but we would like to clarify that our delivery policy is clearly stated in the product description — all tickets and links are sent 12 hours before the visit, in line with Viator’s system. Guests also have a 24-hour free cancellation policy if they prefer not to wait. The access link works on all standard devices, and our support team is always available to assist if contacted through official channels.
We find it unfortunate to receive a 1-star review when all conditions were transparently presented before booking, and the service was delivered exactly as described.
James_T, Nov 2025
The experience had the potential to be outstanding. The guide was extremely knowledgeable, but there were a few unanticipated difficulties from the group experience, i.e. no headsets provided either outside or inside the cathedral, difficulty in hearing the guide at times, guide not wearing an identifying cap or having a flag to help the group locate him (as there was a very large crowd waiting to enter), difficulty in keeping our small group together, and although our guide was not expected to accompany us into the cathedral, he did not ensure that we received the headset from the cathedral staff who refused to supply them. The guide spent approximately 45 minutes with us outdoors, which was fine, but one person had mobility issues and couldn't keep up. There was no voice amplification or headset for this portion either. We regret that he didn't supply any guidance for interior viewing.
The cathedral is beautiful and we were glad to have the opportunity to tour it. Our other experiences with Viator have always been excellent, and our Viator guides have been outstanding in their ability to provide historical, cultural, and quality leadership
Response from Host, Nov 2025
Dear guest,
Thank you for sharing your detailed feedback. We’re very glad to hear that you appreciated your guide’s knowledge and the beauty of Notre Dame Cathedral. We do, however, regret any confusion regarding the use of headsets or interior guidance. As clearly stated in the tour description, the experience focuses on the outdoor guided portion, as the Cathedral’s interior is free to visit independently and managed by church staff, who control access and equipment such as headsets.
Your comments regarding group coordination and accessibility are very valuable to us — we continually work to improve clarity, comfort, and support for all guests. We truly appreciate your recognition of our guide’s expertise and your continued trust in Viator experiences.
Kenna_C, Nov 2025
We booked an audio tour. Received message to meet Viator rep at “statue”. Took several attempts to contact Viator to figure out which statue. Guide who met us told us indoor audio was not available and that she was going to give us a guided outdoor tour. If we wanted to go inside (which costs nothing), we had to wait in line like everyone else. She also told us we could purchase a tour inside directly from Notre Dame (later found out you need to reserve in advance). We did wait in line, which took almost an hour. Our outdoor guide, Nina, was wonderful but this is not what we paid for.
Response from Host, Nov 2025
Dear Keanna,
All meeting point and tour details are clearly stated in the product description and in the PDF tickets sent to your email before the tour. Our team was available for assistance, but it seems you did not review the provided information carefully. Additionally, you received a complimentary upgrade to a live guided tour with our excellent guide, Nina, instead of the standard audio tour you booked — at no extra cost. We always aim to provide the best possible experience, but we encourage future guests to read all booking instructions and ticket details to ensure a smooth start to their tour.
Susan_C, Nov 2025
It was a waste of money. We traveled in early November. I kept contacting viator because we didn’t have the tickets or audio link. They kept saying they send it 12 hours before. The morning of, we still didn’t have it. No one at the Cathedral knew anything about the voucher and just kept saying it’s free. We entered the church easily with no tickets. The audio link finally came but we had no way to share it so 2 of us couldn’t listen to it. The tickets arrived after we were done in the church.
Response from Host, Nov 2025
Dear guest,
We are sorry to read your comments, but your review does not reflect the facts. All tickets and audio links were sent to you well before your visit, as confirmed by our delivery records. It appears you did not check your email or spam folder before arrival. Our service and instructions clearly explain that Notre Dame Cathedral is free to enter, and the product you booked is for the audio-guided experience, not an entry ticket. We take pride in delivering all materials on time, and we kindly ask future guests to review all pre-sent documents to ensure a smooth visit.
Valeria_B, Nov 2025
The entrance to Notre Dame is free, do not spend your money! I booked an audio guide in Spanish for my partner who speaks no English and did not get what we paid for. Even though in a paid and confirmed reservation it said tour in Spanish, audio guide available in 7 languages.
Response from Host, Nov 2025
Dear guiest, it was sent on English by mistake, and you got fully refunded!
Kind regards
Leann_M, Oct 2025
Very easy to book through the app. Great communication leading up to you trip and very clear directions on where to meet your guide. Our guide Nina was excellent, full of knowledge, not only about Notre Dame but also Paris.
Response from Host, Nov 2025
Dear guest,
Thank you so much for your kind words! We’re delighted to hear that you found the booking process smooth and our communication helpful. We’re especially pleased that you enjoyed your tour with Nina — she’s indeed passionate and knowledgeable guide. Your feedback means a lot to us, and we hope to welcome you again soon for another wonderful experience in Paris!
Tony_L, Oct 2025
I booked a timed entrance to notre dame but when I arrived I had to join the normal queue so it was a total waste of money.
Response from Host, Nov 2025
Dear guest, We’re sorry to hear about your misunderstanding. As clearly stated in the product description, entry to Notre Dame Cathedral is free for everyone. The product you booked includes an audio-guided experience and guided tour. We always provide full and accurate information before purchase, and we encourage all guests to review the tour details carefully to avoid confusion.
Lisa_S, Oct 2025
This was the biggest ripoff ever. It was advertised as having an audio guide. There was none. The guide chatted a while and then asked for our tickets. There were no skip the line tickets and no audio guide which was advertised. She spoke with us as we stood on the regular line and then could not enter w us because guides are not permitted in.
Response from Host, Oct 2025
Dear Lisa,
We’re sorry for any misunderstanding. Notre Dame access is free and the wait time during your visit was around 20 minutes for everyone. For guests wanting inside access with skip-the-line, we offer a different premium tour option. Thank you for your feedback!
– Adventour Paris Team
Kurt_B, Oct 2025
Our guide, Nina, was very nice and very knowledgeable, but we had to wait in the regular line when the money we paid was supposed to provide priority access. Didn’t happen. So we paid $50 to stand in the regular line and listen to Nina as it moved forward. Not worth it.
Response from Host, Oct 2025
Dear Kurt,
Thank you for your feedback. We’re glad you enjoyed Nina’s guiding. Please note that Notre Dame doesn’t offer skip-the-line access or tickets during the low season, as entry is free and the wait is usually about 20 minutes for everyone.
For guests wanting inside access with skip-the-line, we also offer a separate €49 Cathedral Interior Tour.
Warm regards,
Adventour Paris Team
Sally_A, Oct 2025
Our guide was delightful, however, we actually signed up for an audio tour… and ended up with a guide. I guess that is an upgrade!
Response from Host, Oct 2025
Dear Sally,
Thank you for your kind words! We’re happy to hear you enjoyed the tour and your guide. Occasionally, when possible, we upgrade audio tours to guided experiences at no extra cost — so we’re glad you appreciated the personal touch!
Warm regards,
Adventour Paris Team
Susan_T, Oct 2025
Ticket was to skip the line. We did not.
Ticket was to have a guided tour. We did not.
What did we pay for???
Response from Host, Oct 2025
Dear Susan,
Thank you for your feedback. We’re sorry for the confusion. Please note that Notre Dame currently does not offer skip-the-line access or guided tours inside the Cathedral, as entry is free and open to all. The audio-guided visit you purchased includes commentary and guidance outside and inside the Cathedral.
For those wishing to visit inside with a live guide and skip-the-line, we also offer a €49 Cathedral Interior Tour as a separate option.
Kind regards,
Adventour Paris Team
Hengameh_M, Oct 2025
A total waste of time and money. This tour doesn’t bypass the entry line to the church and doesn’t provide any audio guide inside. It is absolutely a useless service. The website description is a fantasy and not a reality.
Response from Host, Oct 2025
Hi, in our description it say "we do not sell tickets" however we have entrance group reserved entrance that bypass the lines in other product
Kimberly_D, Oct 2025
Loved Notre Dame, but if you think we did it with this company- you would be wrong! We booked well in advance and were promised that an email would come before the day to tell us where and who to meet. Instead we had no email and on the day we looked everywhere. I contacted the tour operator but they responded only 5 minutes before the start time that our guide had just arrived. Since we didn’t want to miss going in, and the walk in line was getting longer and longer we had hopped in the line. By the time the tour operator contacted us we were half way there. So we did Notre Dame by ourselves. Highly recommend going- but don’t recommend these guys. I wish I had read the MANY reviews of people with experiences similar to ours and just skipped working with this company.
Response from Host, Oct 2025
Dear Kimberly,
Thank you for your feedback and we’re truly sorry for your experience. Our team always sends meeting details by email before the tour, but it seems there was a communication issue in this case. We completely understand your frustration and are already reviewing our process to ensure this doesn’t happen again.
We’re glad you enjoyed Notre Dame and hope to have the chance to offer you a smoother experience next time.
Kind regards,
Adventour Paris Team
Likely to Sell Out
From $25.12
per personup to 24 hours before the experience starts (local time)
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Paris Notre Dame Cathedral audio guided tour
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