Bacalar Fort and Blue Lagoon Boat Ride Combo Adventure
Costa Maya, Mexico
- 5 hours 30 minutes (approx.)
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Roundtrip transportation from Costa Maya Port
- Air-conditioned vehicle
- Visit to San Felipe Fort
- Boat ride
- Visit to two cenotes and the Pirate's Channel
- SnacksYour choice of a cheese or turkey sandwich, a granola bar, chips, and a piece of fruit.
- Bottled water, sodas, juice and beer.
- Gratuities
- Entrance fee - San Felipe Fort$5.00 per person
Meeting and Pickup
Meeting point
- Av. P.º del Puerto 1180, 77976 Mahahual, Q.R., Mexico
Our meeting point is located at Plaza Las Fuentes, just outside Costa Maya Port. Once your reservation is confirmed, we will email you detailed and easy to follow instructions of meeting point, directions and a map.
End point
This activity ends back at the meeting point.Operating hours.9:00 am
Itinerary
1
Bacalar
3 hours • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Infants must sit on laps
- Not recommended for travelers with back problems
- No heart problems or other serious medical conditions
- Most travelers can participate
- This tour will depart one hour after your cruise arrives to port from Plaza Las Fuentes, conveniently located just a few steps away from the main access of Costa Maya Port.
- Please note that the total walking time from your cruise ship to the meeting point is about 15 minutes.
- Cruise guests arriving after 12 PM. Make the most of your limited time in port by booking our Ancient Mayan City of Chacchoben Tour
- No port, no pay! Guaranteed full refund if your cruise ship does not call port in Costa Maya at all
- IMPORTANT: Travelers coming by cruise ship must provide the full name of the ship and docking time
- the remaining hours will be for transportation.
- This tour/activity will have a maximum of 80 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Reviews
3.7
based on 3 reviews
DAVID_I, Sep 2024
To start, I'm not giving a poor rating to the tour itself as we didn't get to go on the tour. And this review has nothing to do with Viator. Viator is a fantastic company which I have used many times, and I have a number of activities booked in the future with Viator. My complaint is with the tour operator "Next Experience Travel" and especially the third party "The Native Choice" which runs the tour. I will state right now, if you ever see " The Native Choice" make the choice to find another company to deal with. Now I will share our experience with " The Native Choice" in Costa Maya. We arrived in Costa Maya on a Carnival ship along with a Royal Caribbean ship at 8:00am local time. We have the printed instructions that the tour operator emailed us that states in bold print the tour will leave "ONE HOUR AFTER YOUR CRUISE SHIP ARRIVES". The instructions further down on the page states again "PLEASE REMEMBER THAT WE DEPART ONE HOUR AFTER YOUR CRUISE ARRIVES AT PORT". It's a 15-minute walk from the port to the Native Choice kiosk. When we arrived, we meet the manager of the Native Choice Eric. After we got checked in Eric told us they were waiting for people from the other ship. Eric also stated that we would be leaving in 20 minutes with or without them which would have been 9:00 the scheduled departure time. A little after 9:00 Eric sent someone over to us that we would be leaving an hour later. I went and found Eric and questioned him about the delay and he replied they were waiting for the other people. I explained to him that an hour delay would give us only about a 15-minute window to get back on the ship on time. Anyone who has been on a cruise before understands that if you are not back on the ship on time, they will leave without you. Eric then said to me they can send us now to where the Blue Lagoon boat ride departs from, but we would have to wait there for the other people to arrive before the boat could depart. I let Eric know that doesn't solve the problem about our time schedule. Eric then told me we could get a private boat, but it would cost us more money. I replied to him that this is his company's scheduling problem and that they should pay the extra charge. Eric said they wouldn't pay for the extra charge and walked away. I followed Eric and asked him if I write a bad review, do you think it could cost the company more than the extra charge for the private boat. Eric said he didn't care if I wrote a bad review and again walked away. At that point I knew we were not going on that tour and the day was ruined. We returned to the cruise ship and spent the day on board. In closing I don't know if anyone reads the reviews or if they do read them would they respond to it. We will be returning to Costa Maya 2 more times in November maybe someone will want to make this right and possibly I will be able to give a more positive review.
Response from Host, Sep 2024
Dear DAVID_I,
Thank you for choosing Next Experience Travel for your shore excursion in Costa Maya and for taking the time to share your feedback. We sincerely apologize for the delay and the inconvenience it caused during your visit. We strive to ensure all our guests experience seamless tours, especially those joining us from cruise ships, and we deeply regret falling short of this commitment on your tour day.
We appreciate your punctuality and understand your frustration as we waited for other passengers. While we did offer an alternative private tour to accommodate the unique timing of your day, we regret that this solution did not meet your expectations and that our communication did not ease your concerns.
Please rest assured that our team is dedicated to providing timely departures and returns, ensuring all our guests make it back well before their "All On Board" times. We value your input as it helps us improve our services and better align with our guests' expectations.
For further follow-up or any questions you may have, please feel free to contact us at hello@nextexperiencetravel.com.
We hope to have another opportunity to welcome you back to Costa Maya and demonstrate the high-quality experience we aim to provide. Thank you again for your feedback.
Warm regards,
The Next Experience Travel Team
From $159.00
per personup to 24 hours before the experience starts (local time)
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