Chacchoben Mayan Ruins and Bacalar Lagoon from Costa Maya
Costa Maya, Mexico
- 6 hours (approx.)
- Mobile ticket
- Offered in: English
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What's Included
- Air-conditioned vehicle
- Drinks included (Water, soft drinks, and beer)
- BrunchAt the end of the excursion, Mexican tacos are served. We also offer vegan taco options.
- SnacksDuring the lagoon tour, seasonal fruit will be offered.
- Entrance to the Chacchoben Archaeological Site
- Pontoon Boat Ride on Bacalar Lagoon
- Traveler Insurance
- Guaranteed return to the ship on your schedule
- Gratuities
Meeting and Pickup
Meeting point
- Av. P.º del Puerto 1300, Nuevo, 77976 Mahahual, Q.R., Mexico
Head to the meeting point just a few meters from Costa Maya Port. Our team will be waiting for you with a sign with your name to check you in and take you in a comfortable, air-conditioned vehicle with drinks and beer to the Chacchoben Archaeological Site and the stunning Bacalar Seven Colors Lagoon.
End point
This activity ends back at the meeting point.Arranged start time
Confirm time with the local provider in advance of your experience.
- 11/29/2023 - 05/16/2027
Monday - Sunday : 6:00 AM - 6:00 PM
Itinerary
1
Zona Arqueologica De Chacchoben
1 hour • Admission Ticket Included
2
Lago Bacalar (Lake of the Seven Colors)
1 hour 30 minutes • Admission Ticket Included
3
Pedro Antonio Santos
10 minutes • Admission Ticket Free
4
Mahahual
10 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Infants must sit on laps
- Most travelers can participate
- Remember to wear comfortable shoes, bring sunscreen, insect repellent, and water during your visit. Also, please respect the site’s rules and regulations to help preserve this important heritage.
- This tour/activity will have a maximum of 16 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Paul_S
Our excursion was simply a most awesome day at Chacchoben Mayan Ruins and Bacalar Lagoon from port Costa Maya. Celina was our tour guide who was very personable, outgoing, friendly, informative and all about keeping it fun and freestyle. She had the best drivers both on land and on the lagoon. The Mayan Ruins made for a great stop, very interesting and educational. The roadside stop at Pedro Santos Pineapple Town was interesting to see the different local pineapple and mangos (especially the round honey pineapple), yet once out of the lagoon having the fresh cut pineapple and mangos was a sweet treat.
Once on the pontoon boat, checking out a few of the Cenote's close by before heading over to Pirates Channel and then stopping out in the middle of this incredibly beautiful body of crystal-clear fresh water where the silky soft white sand bottom just makes it that more awesome. Time flew by and then off to a local spot for tacos before heading back to port where we arrived with an hour to spare for shopping or browsing the port before returning to the ship. A highlight of the trip was there were three couples, only 6 of us, which made it feel very much like a private tour. Celina absolutely made this day trip one of the best excursions we have ever had, and we would highly recommend asking for her by name.
Reviews
4.3
based on 27 reviews
Kayla_K, Mar 2026
We had another similar tour booked that got canceled last minute and booked this tour in its place. The only bad thing is that after booking, we were notified that we could only do 1 of the 2 activities included on this excursion. This was specifically why we booked this excursion and it was too late to book one of the other similar excursions that included the same 2 things. The tour operator really worked hard to make this happen for us and had figured out a way for us to do both activities. However, our cruise arrived later than expected and we got caught up on our way to the meeting point so due to being 20-30 minutes late, we were only able to do the Bacalar Lagoon portion. It was very fun though and the lagoon was gorgeous. It seemed like many of the different tour companies worked together so idk if it matters which company you go through. Our tour included food and drinks. They had a limited assortment of sodas (mostly coke), a bottle of tequila and one type of light Mexican beers for us all to enjoy as well as an assortment of snacks (mostly chips). On the boat, they served us fresh pineapple while we swam. Afterwards, we went to a nearby restaurant where we got to choose from our choice of 4 tacos or chicken fajitas. You do need to bring your own towels. We did get back to the boat on time. However, I do want to note that the driver drove extremely fast on the way back while it was raining and this was stressful for me. I'm used to the drivers in Mexico going fast but when it's raining like it was, I feel like more caution should have been taken and we weren't in a rush to get back on time either. Overall, I do recommend this excursion and this company and I appreciated the tour operators willingness and effort to accommodate us.
Response from Host, Apr 2026
Thank you for your feedback. We appreciate your kind recommendation. We hope to welcome you back on your next trip.
Paul_S, Jan 2026
Our excursion was simply a most awesome day at Chacchoben Mayan Ruins and Bacalar Lagoon from port Costa Maya. Celina was our tour guide who was very personable, outgoing, friendly, informative and all about keeping it fun and freestyle. She had the best drivers both on land and on the lagoon. The Mayan Ruins made for a great stop, very interesting and educational. The roadside stop at Pedro Santos Pineapple Town was interesting to see the different local pineapple and mangos (especially the round honey pineapple), yet once out of the lagoon having the fresh cut pineapple and mangos was a sweet treat.
Once on the pontoon boat, checking out a few of the Cenote's close by before heading over to Pirates Channel and then stopping out in the middle of this incredibly beautiful body of crystal-clear fresh water where the silky soft white sand bottom just makes it that more awesome. Time flew by and then off to a local spot for tacos before heading back to port where we arrived with an hour to spare for shopping or browsing the port before returning to the ship. A highlight of the trip was there were three couples, only 6 of us, which made it feel very much like a private tour. Celina absolutely made this day trip one of the best excursions we have ever had, and we would highly recommend asking for her by name.
Response from Host, Jan 2026
Thank you for your feedback. We appreciate your kind recommendation. We hope to welcome you back on your next trip.
Josh_A, Dec 2025
Our family of 7 had a phenomenal time on this excursion! Pickup was a short walk from Princess port and found them easily (after we found our way out of the shopping center) Our guild was very knowledgeable and friendly! He actually helped dig out the ruins. His English wasn't great but effective enough. Boat tour was relaxing and beautiful. Hope for a sunny day, it is more vibrant. Lunch was at a great locale restaurant and was delicious!!! Guild was vast with information at the ruins.
Response from Host, Jan 2026
Thank you for your feedback. We appreciate your kind recommendation. We hope to welcome you back on your next trip.
Kimberly_A, Dec 2025
Our guide Selena showed up to greet us at the time we were supposed to depart. She then left to pick up another customer for our trip and did not return for almost an hour. At this point too much time had gone by and we were not able to go on the excursion. Thankfully another company, Costa Maya Excursions, took pity on us and allowed us to go with them even though we were not their customer. We paid for this excursion and got absolutely nothing from Tours Naturaleza Bacalar, I would never book through them again!!! Beware of Tours Naturaleza Bacalar!!!
Response from Host, Feb 2026
Hello, good afternoon, we appreciate your feedback. We are reviewing your case to provide a solution and prevent it from happening again.
Thinh_N, Dec 2025
We were unable to take this tour because the operator could not return us to our cruise ship before the mandatory boarding time. We informed them that we could not disembark the ship earlier than the cruise line allowed, but they refused to provide a refund even though no part of the service was delivered. Disappointing experience and poor customer service.
Response from Host, Dec 2025
We sincerely regret the inconvenience and disappointment this situation caused you. We fully understand the importance of cruise passengers having the assurance of returning to their ship on time.
In this instance, the tour could not be completed because the cruise line adjusted its disembarkation and embarkation times, which unfortunately prevented us from meeting the required schedule for a safe and punctual return. We always do our best to accommodate last-minute changes; however, some adjustments are beyond our operational timeframe.
Regarding the refund, we sincerely apologize for any misunderstanding. We follow Viator's policies, which typically process refunds within 48 to 72 hours of the booking date.
Your feedback helps us improve, and we hope to have the opportunity to welcome you back in the future and provide the quality experience that characterizes our tours.
Fernando_G, Nov 2025
Our experience was a little unique. We were contacted a day before the excursion and informed we would only be able to do the lagoon part of the excursion. We were reassured we would be refunded for the missed portion of the tour. However, we requested to do the Mayan ruins part of the tour instead since that was the primary reason for our booking. The representative, Andres, was very kind and helpful in working to fulfill our request. Ultimately, after a bit of back and forth, he worked out a way for us to get to the Mayan ruins. We were very grateful and the experience was truly amazing. A comfortable ride and excellent tour, with a charming guide by the name of Octavio. The weather turned and it was pouring rain by the time we arrived back to port, so we didn’t even ask about the potential to go on the second part of this combo experience at the lagoon. It took a couple days, but we ended up receiving a refund for half of what we paid. We appreciated the effort to get us to the ruins and the customer service which granted us our refund. Looking forward to our next visit so we can hopefully do that second part. Given the circumstances, we were satisfied with our excursion and thoroughly enjoyed the experience.
Response from Host, Nov 2025
Thank you for your feedback. We appreciate your kind recommendation. We hope to welcome you back on your next trip.
Sarfraz_M, Nov 2025
The host was very knowledgeable and made the whole experience enjoyable. We booked our excursion privately (not through the cruise), and they made sure we had a great time and returned to the ship on time.
Bacalar is a must see, the freshwater lagoon is shallow, clean, and warm. The ruins and pyramid were also amazing. Definitely a mustgo experience!
Response from Host, Nov 2025
Thank you so much for your feedback. We appreciate your kind recommendation. We hope to see you again on your next trip.
Tammie_W, May 2025
Canceled night before so have no review. No review! Tour operator had to get back to us and said due to construction they had to cancel our tour
Response from Host, Aug 2025
Hello, we regret the fact of your cancellation. As many clients have noticed, the construction of the Mayan train was carried out on the peninsula. This left the streets damaged. The repairs of these streets caused delays of up to an hour, affecting free transit. For us, ensuring that the client arrives on time to their cruise after the excursion is a priority. Therefore, it was decided not to take the risk and avoid a bad experience for you.
Haviland_F, Feb 2025
Wonderful small tour that beats the crowds at the ruins. At the lagoons they’ll take you to see a cenote then a safer place to swim and have some tequila and pineapple if you want! Guide was also a great photographer!
Response from Host, Mar 2025
Hi there, we are very happy to hear that you’ve enjoyed the activity, thank you for your recommendation and for sharing a review, we hope to see you again!
From $160.00
per personup to 24 hours before the experience starts (local time)
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