Guided tour to Tulum + Cenote Express

Cancun, Mexico

4 to 6 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

Overview

What's Included

Air-conditioned vehicle
Bottled water
Use of Snorkeling equipment

Use of Snorkelling equipment

Gratuities
Admission Fee - Admissions, taxes and rents

MX$800.00 per person

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Pickup points

Select a pickup point

Pickup details

Depending on the option selected, this tour includes transportation from a designated meeting point or pick-up from your hotel or the nearest accessible point. Please review the details of each option before booking.

Meeting points

Select a meeting point

End point

This activity ends back at the meeting point.

Operating hours
.7:30 am

Itinerary

Tulum

2 hours • Admission Ticket Not Included

Cenotes Casa Tortuga

2 hours • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Near public transportation
Infants must sit on laps
Not recommended for travelers with back problems

Not recommended for pregnant travelers
No heart problems or other serious medical conditions
Most travelers can participate
Total tour time approximately 6 hours
This tour/activity will have a maximum of 50 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Reviews

4.4

based on 26 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

No Showed us on the day of

Kayla_G, Feb 2026

They did not show up to pick us up. Have attempted to get a refund on our money, but have to go through an appeal process.

Response from Host, Mar 2026

Dear Kayla, Thank you for taking the time to share your experience. We are truly sorry to read about this situation, as it does not reflect the level of service we strive to provide. We would like to kindly clarify that pickup logistics for this experience depend on the option selected at the time of booking (hotel pickup or designated meeting point), and all details are shared in advance. However, a “no-show” from our side is extremely uncommon, and we take this matter very seriously. We would genuinely appreciate the opportunity to review your case in detail and identify what may have happened. Please contact us directly at elara@coba.travel with your booking information so we can assist you promptly and work toward a fair resolution. Our goal is always to deliver seamless and memorable experiences, and we regret that this was not your impression. Kind regards,

Watch out for time estimates for tours in Cancun area

Andrea_W, Jan 2026

This review does not reflect poorly on our tour guide, Eduardo, or our driver, Juan, who were both excellent. The actual time spent in Tulum and the cenote were also excellent. The problem was the tour was not accurately described as to time. It was supposed to be between 4-6 hours. In reality, it took 4 hours just to get to Tulum, with the entire trip being 9 1/2 hours. We were staying in Isla Mujeres. I think the tour company should have refused our reservation or told us that it was highly unlikely that the tour for us could be done within the stated time frame. What happened is that we spent almost an entire day of our limited vacation sitting in a van. Also, the tour made 2 shopping stops (not mentioned in the tour description) which wasted even more time. This tour should be offered only to people staying in Playa del Carmen or Riviera Maya.

Response from Host, Mar 2026

Dear Andrea, Thank you very much for your detailed feedback, and especially for recognizing the excellent work of Eduardo and Juan—we will be sure to share your kind words with them. We are pleased to know that you enjoyed both the Tulum visit and the cenote experience. At the same time, we truly regret that the overall duration of the tour did not meet your expectations. We would like to clarify that travel times can vary significantly depending on the pickup location. In cases such as Isla Mujeres, transportation logistics (including ferry crossings and extended transfers) can considerably increase the total duration of the experience. For this reason, we always recommend reviewing pickup details and estimated travel times prior to booking. Regarding the additional stops, these are typically brief cultural or service stops included as part of the regional experience; however, we understand that if not expected, they may feel like an inconvenience. Your feedback is very valuable, and we will use it to further improve how we communicate these details in our product descriptions. We sincerely appreciate your suggestion regarding geographic suitability, and it is something we will take into account to ensure clearer expectations for future travelers. If you would like to share more details about your booking, we would be happy to review your case further. Please feel free to contact us directly at elara@coba.travel . Thank you again for your feedback—it helps us continue improving the experience we provide. Kind regards,

No show tour

John_C, Dec 2025

Booked this weeks before and the van never came to pick us up. There is a way to text the driver and he never replied. Viator was swift in refunding. We had a much better tour experience with Amigo Tours (thanks Frank!).

Response from Host, Mar 2026

Dear John, Thank you for sharing your feedback. We are truly sorry to hear about your experience, as a situation like this is not representative of our standards. A missed pickup is something we take very seriously, and we would like to clarify that all our services are carefully coordinated with confirmed schedules and communication channels. In cases where contact attempts are unsuccessful, it is often related to connectivity issues or incomplete pickup details, but we fully understand how frustrating this situation must have been for you. We are glad to know that your refund was processed promptly; however, we regret that we did not have the opportunity to deliver the experience we are known for. We would appreciate the chance to review your booking and understand exactly what happened. Please feel free to contact us directly at elara@coba.travel with your reservation details so we can follow up internally and prevent situations like this in the future. Thank you again for your feedback—it helps us continue improving our operations and communication. Kind regards,

Great tour

Nicole_A, Feb 2025

We did the Express Cenotes & Mayan Ruins Tour, and overall, it was a great experience! The van was very comfortable, and our tour guide was knowledgeable and engaging, making the history of the ruins come to life. The cenote swimming was definitely the highlight—it was refreshing and so much fun! However, we wished there was more time to enjoy the water rather than focusing mostly on the tour portion. Since it’s an “express” tour, it does feel a bit rushed, so keep that in mind if you prefer a more relaxed pace. That said, it’s a solid option for seeing both the ruins and cenotes in one trip, especially if you're short on time!

Response from Host, Mar 2026

Dear Nicole, Thank you so much for your thoughtful review and for sharing your experience with us! We’re very happy to hear that you enjoyed the tour, especially the comfort of the transportation, the knowledge of our guide, and of course, the cenote experience—one of our favorite highlights as well. We truly appreciate your feedback regarding the time spent at the cenote. As you mentioned, this is an express experience designed for travelers who want to visit multiple highlights in a limited time, which can make the pace feel a bit fast. That said, your comments are very valuable, and we will continue working on improving the balance of each stop to enhance the overall experience. We’re glad you still found it to be a great option, especially for making the most out of a shorter schedule. We hope to welcome you again in the future—perhaps on one of our more relaxed experiences! If you ever plan another visit, feel free to contact us at elara@coba.travel . Kind regards,

Lots of walking involved,...

Nabila_R, Jan 2025

Lots of walking involved, bring your own reusable water bottle. May take a long time, but overall very nice and pretty, very helpful to have transportation to and from the hotel.

Response from Host, Mar 2026

Dear Nabila, Thank you very much for sharing your experience with us! We’re glad to hear that you enjoyed the beauty of the destinations and found the transportation service helpful and convenient. You are absolutely right—this experience does involve a fair amount of walking, especially while exploring the archaeological site, and we always recommend comfortable clothing, proper footwear, and bringing a reusable water bottle to stay hydrated. We also appreciate your note regarding the duration, as travel times and the combination of highlights can make the day feel longer, but we’re happy to know that overall you had a nice experience. We hope to welcome you again on one of our tours in the future. If you’re planning another visit, feel free to contact us at elara@coba.travel —we’ll be happy to assist you. Kind regards,