Tulum Ruins and Cenote Guided Tour, from Cancun
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Cancun, Mexico
- 8 to 9 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
Explore the ancient Maya city of Tulum on a guided tour where you’ll take in breathtaking views of the Caribbean Sea and wander the fascinating ruins. Afterward, enjoy free time to relax on the pristine beaches or explore the area further at your own pace. End your day with an unforgettable swim in the crystal-clear waters of Cenote Mariposa, a sacred Mayan sinkhole surrounded by natural beauty.
- Multilingual guided tour of Tulum
- Round-trip transportation with A/C
- Free time to explore and relax in Tulum
- Swim in Cenote Mariposa with lockers provided
What's Included
- Multilingual guided tour at the Tulum Archaeological site
- Round trip transportation with air-conditioned.
- Guided and free time in Tulum
- One bottle of water
- Lifejackets and lockers at the Cenote
- Conservation fee to access the Cenote: $25 USD
- Tulum entry tax $5 usd
- Personal expenses
- Gratuities
- Lunch
- Conservation fee, Cenote$25.00 per person
- Entrance fee - Tulum$5.00 per person
Meeting and Pickup
You can head directly to your preferred meeting point, or request pickup.
Operating hours.8:00 am
Itinerary
Set off in the early morning to beat the heat and crowds from one of the convenient meeting points in Cancun, Playa del Carmen, Riviera Maya, or Tulum (or request hotel pickup at an extra charge) and travel to Tulum on board an air-conditioned van.
On arrival at the Tulum archaeological site, meet your guide for a highlights tour so you can take in the best of the massive ruins in just two hours without getting overwhelmed. Afterwards, continue on to the nearby Cenote Chen Ha for some free time for a refreshing dip in the crystalline waters before the return transfer back to the meeting point.
On arrival at the Tulum archaeological site, meet your guide for a highlights tour so you can take in the best of the massive ruins in just two hours without getting overwhelmed. Afterwards, continue on to the nearby Cenote Chen Ha for some free time for a refreshing dip in the crystalline waters before the return transfer back to the meeting point.
1
Tulum
2 hours • Admission Ticket Not Included
2
Cenote Mariposa
1 hour • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Infants must sit on laps
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- Attention Grand Princess Complex Residents: Please be aware that pickups are exclusively available at Grand Princess (Main entrance at the security booth next to the Highway)
- This tour/activity will have a maximum of 50 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Gabriela_R
This was an amazing experience we got to see the Tulum Ruins. Make sure to bring a hat, umbrella, fan. It gets hot. We went to two Cenotes that were beautiful. We also went to Playa del Carmen. You can eat and shop. Our tour guide Carlos is the best. He is of Mayan origin and knows the culture well. He is funny and friendly. Highly recommended this experience.
Reviews
4.6
based on 2,604 reviews
Pauline_R, Mar 2026
It was a very long day. Tulum was good but the lunch stop, Cenote and Playa del Carman were a little disappointing.
Andrea_F, Mar 2026
Great experience, if this was all I did the whole trip I would be content. We actually learned alot about Mayans, the culture, and the development of the cities. The tour guys were awesome Stich & Moo. Food was great, and the tour was very well planned.
Cenotes were great!
Lynne_W, Feb 2026
Very well organized. The tour guides gave great explanations in both English and Spanish. They were also quite entertaining and funny
Laura_S, Feb 2026
This is for history lovers. I learned s lot about the Mayan history and culture. Moo wss so knowledgeable. It was very interesting..
The Cenotes are a natural wonder. The visit there is short but good you see.
5th Avenue in Tulum is for the tourist lover.
Karina_M, Jan 2026
Tour guide never showed up. Had a hard time getting ahold of tour guide. Used chat on Viator app to try to communicate, never received a response. When hotel staff finally helped us get a hold of the tour guide, the tour guide said “we waited for you and you never showed up.” Without even attempting to call to see where we’re at.
Marjan_M, Dec 2025
Enjoyed the tour guides and Learned a lot! A relaxing day trip with various well-balanced activities.
Dolores_V, Nov 2025
The tour operator changed our pick up location the night before our tour. I called customer service to cancel the tour because booking confirmation states point of pick up is Amara beachfront condo.
Claudia_P, Aug 2025
They didnt inform us the day before abouth the time exactly for pick up. We were 4 girls. One enter to the mini van and the others waa coming the driver didnt wait. We spend more 100 usd with a taxi to go there just because our friend waa there whitouth speaking the language. The tour was fine, suzana and Fredie are very good and the places are very beautiful. The food is horrible we couldnt eat that was very bad
Gabriela_R, Jul 2025
This was an amazing experience we got to see the Tulum Ruins. Make sure to bring a hat, umbrella, fan. It gets hot. We went to two Cenotes that were beautiful. We also went to Playa del Carmen. You can eat and shop. Our tour guide Carlos is the best. He is of Mayan origin and knows the culture well. He is funny and friendly. Highly recommended this experience.
Odalis_L, Jun 2025
Beware when booking this tour because it is not a complete description. There is a stop to Playa del Carmen on the way back to the hotels for about an hour and a half that isn’t listed on the description and you’re stuck doing it because this is a shared tour. Although we enjoyed out visit to playa del Carmen we have to note that it was annoying finding out when we were already on the bus and were no expecting such a long day. They were also late in picking us up with no communication or warning. I also had to reach out to them the day before because we hadn’t received the details 48 hrs prior as stated on the details. The buffet is an additional $19 USD per person and drinks are also an extra charge.
Rick_C, May 2025
great experience and i highly recommend. the guide was very friendly and informative and did a great job splitting his presentation between english and spanish. Tulum was fantastic and so was the cenotes
Martin_L, Mar 2025
This was well organized. Through Ekinox Tours. The tour guide was Luis Estraya. We were picked up at the meeting point ((Smart Oasis on Tulum). The shuttle picked us up at 8:45 AM, it was scheduled for 8:10. This is fine.
We got to the bigger bus that was waiting for us. Seating was scramble seating, my wife and I managed to sit together but it was on the row of 5 seats in the back. Fortunately, all of the other people sitting in the back were in good shape, so we each had enough room. I wish it could have been assigned seats though. The bus was full with about 29 people. The bus had AC, but no washroom. Luis made sure we all did washroom breaks for each stop.
Our first stop was Tulum. We only spent 2 hours there. One hour with the guide, 30 minutes of our free time, and 20 minutes to get back to the meeting point. We just wish we spent more time there, as the cenote was nice, but not the reason we went.
We spent about 3 hours at the cenote for swim and lunch. . I brought my own lunch, but my wife paid the extra 18usd for the buffet.
The time at playa del Carmen was 2 hours. My wife and I just walked down to the beach because we didn’t need to do any shopping.
The tour guide gave the tour in English and Spanish. He kept the time well and answered all our questions.
Sanjay_B, Mar 2025
Overall experience is good. Very comfortable ride, and excellent guide. However there is room for improvement-ride pickup takes too long and waiting for some guests who don’t show up on time, makes you wait causing delays.
Samantha_S, Mar 2025
I would not book any tour through viator again. It was extremely hard just to get the meeting point and the time from the agency taking us. Although they did email me about 8 hours before the excursion, it was a headache. Everyone on the tour got wrist bands for a free buffet however, viator did not offer that option. 100 percent recommend the tour it was awesome but do not book through here, majority of other couples on the bus said they booked at their hotel and/or Expedia
Scott_L, Feb 2025
The tour description is a lie. You only have like 45 min in Tulum and you will only see a small portion of the site. There is also no free time to explore, like the description says. It is all guided. They also drop you off at the shops in Playa del Carmen for 2 hours, which is not in the description. The whole day takes 12 hours, not 6-7.
The cenote is as described. And the tour guides are amazing. They just clearly aren’t given the same instructions as this ad describes.
If you only want 45 minutes to take a few pictures at Tulum, then have a good lunch/swim in a cenote, walk around the little market in Playa del Carmen for 2 hours, then this is actually a great tour. It’s just not what we wanted or paid for. We booked specifically because it said we would have over an hour to explore Tulum after the guided tour, and that doesn’t happen.
Ronald_A, Feb 2025
Nice experience with good tour guide and driver. The trip was on time and planned out well by the tour guide, Susana
Eduardo_S, Jan 2025
They changed the pickup place and I was not informed. They left us and we were charged for the tour 1
Sanjay_C, Dec 2024
Well organized, safe and comfortable ride. Great site to have a good understanding of the Mayan civilization.
Dirk_B, Dec 2024
Tour was good, info before was bad. We were told we would be picked up at 7:50am on the day before we left at 5pm. At 9:10 pm we got a new email saying they would now pick us up at 7am. I didn't see the email till 3am that morning. I had to wake everybody early and get them up. Also they told us one price for the tickets, then changed the price days later and would not accept the prices quoted. Had to run around to find the money for the new price. Keep things consistent!!
DanielNissim_F, Apr 2024
Wonderdul
Sat Mexico is very reliable company
They show up on tine they have whatsapp number and application so you can see the plans. Autobuses had chargers and a.c and were very conftorable!
They charge extra 20 usd ir 350 pesos for fees entrances to cenotes and Tulum
Miguel_L, Mar 2024
The cenote in the cave was awesome! Our tour guides Mr Estrella Mr Villalobos and two other colleagues were also awesome!
Laura_F, Jan 2024
We booked on line and when we got to the pickup point, no one was there. We called the number of viator, only to hear that the woman was too busy and never booked us. I was never notified but did I get a confirmation number. Terrible and undependable
YIGuan_T, Jan 2024
Waiting, waiting and waiting due to lack of planing ahead by the tour guide. Wish to have less waiting and more organized.
Amit_V, Jan 2024
Sat tour is the worst tour agency in cancun for this tour. They changed tour itinerary from 8 hours to 12 hrs with no prior notification. When we asked for refund, they did not provide refund and forced us to take this tour. We missed other plans in cancun because of sat tour
Response from Host, Jan 2024
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced with the change in the tour itinerary. We understand the frustration this may have caused, and we genuinely regret any impact on your plans in Cancun.
We strive to provide the best possible experience for our customers, and it's disheartening to hear about your dissatisfaction. We would like to investigate the situation further to understand the circumstances surrounding the change in the itinerary and work towards a resolution.
Could you please provide more details such as your booking reference or the date of the tour? This will help us locate your reservation and address your concerns promptly.
Once again, we apologize for any disruption to your plans, and we appreciate your patience and understanding.
Rebecca_P, Jan 2024
Such a good time! I went with my girlfriends due to being on a bachelorette weekend excursion. It was a great time and relaxing.
Response from Host, Jan 2024
First of all let me thank you for visiting Mexico, we are happy to serve people from all around the world, we are glad you enjoyed this tour, thanks for leaving a review and taking the time out to share your experience with us, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you we look forward to serving you again soon!
Rodney_O, Jan 2024
Our guide was excellent! The cenote swim was cool! There is an additional 2 hours in Playa del Carmen that is included and not mentioned before getting on the bus. We had VERY poor communication regarding the pick up place and time but trip made up for it.
Response from Host, Jan 2024
First of all let me thank you for visiting Mexico, we are happy to serve people from all around the world, we are glad you enjoyed this tour, thanks for leaving a review and taking the time out to share your experience with us, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you we look forward to serving you again soon!
Chihiro_S, Dec 2023
Being cancelled twice.
Paid twice since the first was cancelled and due to reimburse but not processed yet.
Terrible service for reimbursemt claim.
Response from Host, Dec 2023
I sincerely apologize for the multiple cancellations and the inconvenience you've faced, including the payment and reimbursement issues. Such experiences are certainly frustrating, and I understand your disappointment. I'm here to express my regret and to assure you that your feedback is valuable. If there's anything specific you'd like assistance with or if you have further concerns, please let me know. I'm here to help and offer support in any way possible.
Emma_C, Dec 2023
DO NOT BUY from this tour agent!!
We were waiting in front of Forever 21 (I love playa souvenir) playa del Carmen 7:40am in the morning, and waited there for 40mins.
By 8:10am no one show up, we contacted the tour company SAT at same time, finally around 8:20am SAT agent replied our WeChat message, and told us that the pick up point was changed to 2 blocks away from Original pick up point. The pick up was operated by 3 party company, and they didn’t sent any email nor notification to us.
We contacted Viator to process refund, and Viator should eliminate this travel agent to protect their reputation.
Response from Host, Dec 2023
We apologize for the inconvenience you experienced with the pick-up location change and the lack of communication. Such situations can be frustrating, and we understand your concerns. It's important for tour operators to provide clear instructions and updates to ensure a smooth experience for customers. If there's anything specific you would like assistance with or if you have further feedback, please let us know. Your feedback is valuable, and we want to ensure it's addressed appropriately.
Marina_G, Dec 2023
Didn't get any information about pickup time and place or an address to meet the group. Lost the whole day. Don't recommend
Response from Host, Dec 2023
We sincerely apologize for the inconvenience you experienced due to the lack of information about the pickup time and location for your excursion. Your feedback is essential, and we take it seriously to prevent such occurrences in the future.
We understand the frustration of losing a day, and we are committed to improving our communication process to ensure a smoother experience for our guests.
If there's an opportunity to make it up to you in the future, please let us know. Your satisfaction is our priority, and we appreciate your understanding.
Thomas_H, Dec 2023
We didn't have a memorable part because the van didn't come pick us up! It is a day later and we still have not received our money back.
Response from Host, Dec 2023
We sincerely apologize that you did not have a positive experience with the tour, and that the transportation did not arrive to pick you up. We understand the frustration this can cause. If you have not yet received the refund, we recommend reaching out to the tour company or the platform through which you made the reservation. Provide the details of the reservation and express your concerns about the lack of service and the delay in the refund process.
If you booked through a third-party platform, contact their customer service to inquire about the refund status and seek assistance in resolving the issue. If you booked directly with the tour company, try reaching out to their customer service using the contact information provided on their website or booking confirmation.
Your feedback is important, and the tour company or platform should address the situation promptly and provide a solution. If you encounter further difficulties, consider reaching out to your credit card company or payment provider to inquire about chargeback options.
We hope you receive a swift resolution to this issue and that your future travel experiences are much more positive.
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Tulum Ruins and Cenote Guided Tour, from Cancun
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