Round Trip Ferry to Isla Mujeres from Cancun

Cancun, Mexico

High interest

Booked 2 times today.

30 to 45 minutes (approx.)
Offered in: English

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Overview

Travel efficiently between Cancun and Isla Mujeres with a convenient, round-trip ferry ride from either of the two popular destinations. Simply board the Ultramar catamaran for the 45-minute ride from Puerto Juarez (Cancun) or Isla Mujeres. Ferries depart every 30 minutes, making it easy to catch the boat at your convenience. Enjoy the breezes and views as you glide across the Caribbean with this deluxe ferry service.

Round-trip ferry between Cancun’s Puerto Juarez and Isla Mujeres
Enjoy convenient transportation and reliable service on the Ultramar catamaran ferry
Soak up the picturesque Caribbean island views from the top deck
Have the option to purchase food and beverages on board

What's Included

Round ferry to Isla Mujeres
Air conditioning
Onboard amenities

Transport to the port
Food and drinks (available for purchase)

Meeting and Pickup

Meeting points

Select a meeting point

Type to search

Drop-off point

UltraMar Playa Tortugas
Blvd. Kukulcan km 6.5, Kukulcan Boulevard, Zona Hotelera, 77500 Cancún, Q.R., Mexico

End point

This activity ends back at the meeting point.

What To Expect

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation
Infants must sit on laps
Transportation is wheelchair accessible

Surfaces are wheelchair accessible
Most travelers can participate
The ticket is only valid for the selected route and for the departure date selected. However, the return to Cancun can be done in the following 48 hours from the departure time.
In addition, pets and bikes are welcome on board, and you can bring with you a piece of baggage up to 25 kg (45 cm x 70 cm x 27 cm).
This tour/activity will have a maximum of 99 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Reviews

3.3

based on 50 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

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Exceptional

victor_t, May 2026

Safe and very dependable. It was fun to see the mariachi sing every one enjoyed his music. He played music every one knew.

SCAM do not waste your money!!!

Dan_T, May 2026

No one at the docks had heard of Amigo. I had to purchase another ticket because they never sent me a ticket! SCAM!!!

Response from Host, May 2026

Dear Customer, thank you for sharing your experience with us. We are sorry to hear about the inconvenience you faced at the docks. We would like to clarify that Amigo Tours is a serious company that maintains constant communication with travelers in order to provide all necessary information and assistance before the activity. Additionally, all tickets and service details are sent within the established time frame through the communication method selected by each customer. We appreciate your comments, as they help us continue improving our coordination and support processes. We hope to have the opportunity to provide you with a smoother experience in the future. Best Regards, Quality Department of Amigo Tours - Claudia

Bad service. I couldn’t open my ticket so I had to buy a new one at the dock. They won’t refund it for some reason

Daniela_M, Mar 2026

I had to buy another ticket as mine wouldn’t open at the dock . When I went into my Visitor tickets nothing showed up

Response from Host, Mar 2026

Dear Daniela, Thank you for sharing your experience with us. We have checked our system and can confirm that the tickets were sent correctly. We sincerely regret the inconvenience you encountered at the dock and understand how frustrating this situation must have been. We appreciate your feedback and will continue working to improve our processes and avoid similar situations in the future. Best Regards from the Quality Department of Amigo Tours- Claudia

Refused refund, bad costumer service!!

Destinee_W, Mar 2026

I purchased 4 round trip tickets to Isla mujeres but one person in our group got sick so we could not go. I was told they would process a refund but later received an email declining to give the refund. My trip was purchased less than 24 hours in advance. I would not recommend this company, just in case something happens. Horrible customer service!

Response from Host, Mar 2026

Dear Destinee, thank you for sharing your feedback. We are a serious and responsible company, and our cancellation and refund policies are clearly published on our website. We always advise reviewing them before any booking to ensure the best experience for each client. We regret the situation you experienced. Best Regards from the Quality Department of Amigo Tours-Claudia

Do not purchase

Krista_G, Jul 2025

Do not purchase the ultrimar ferry tickets from viator! The tickets were not valid and we had repurchase tickets thru ultrimar at the ferry site!

Response from Host, Aug 2025

Dear Krista_G, In this case, we suggest contacting the agency directly; sometimes, it's not that they're invalid, but that the download process is incorrect. Best regards from AMIGO TOURS. -Judy.

Never again

Cindy_W, May 2019

The ticket agent would not accept our voucher and we had to pay again . We double paid for our tickets. We have tried to get reimbursed through Viator without any luck.

My mistake was to purchase a ticket...

Peter S, Feb 2018

My mistake was to purchase a ticket on the Ultramar ferry from viator. Upon arrival at the Ultramar office to exchange my voucher for a ticket to Isla Mujeres, the staff could not find my reservation. After 15 minutes of searching, I gave up, and purchased a ticket right there. I lost the money I had paid for a voucher, but gained knowledge in the future, to pay on the spot.

I purchased round trip tickets...

Roger G, Oct 2017

I purchased round trip tickets through Viator which turned out to be useless vouchers when I tried to take the ferry. I had to purchase new round trip tickets at the counter. That's how great my experience with Viator was

There isn't much to review about...

George_S, Jan 2017

There isn't much to review about this trip. It was a simple ferry ride from the mainland to the Island. It was a nice, warm, sunny day that made for a pleasant ride. We rode both ways on the upper deck to take advantage of the beautiful weather. The seating area that we were in was nice and clean. The seats were as comfortable as you could expect for a ferry. A couple things that stood out in my mind: Once we got up to full speed, there was quite a bit of wind to deal with so keeping your hat on or your hair in place was a struggle... something to think about before electing to ride on the upper level. On the way back, there was a singermusician playing a guitar and singing songs and taking requests. It was a nice touch to accentuate our trip back to the mainland. We never knew if he was an employee of the ferry, or just another passenger who was performing for tips... we tipped him a few bucks. I can't think of anything about the ride, either way, that I was disappointed or upset with. From what I can remember, the price wasn't anything outrageous.

Not cool! Overpaid by 15 USD per...

Naomi T, Aug 2015

Not cool! Overpaid by 15 USD per person. Paid 23.98 roundtrip per person. When we went to exchange our vouchers for tickets, the price listed on the actual tickets was 146 pesos8.71 USD. I suggest you buy your tickets at Puerto Juarez. No need to worry about them running out as they have multiple boats every half hour.

We did not get the trip we...

Stephen A, Jun 2015

We did not get the trip we purchased. Your offices were closed by the time 9:30 we arrived at Puerto Juarez. We ended up having to purchase tickets with another company. I was not pleased at you stranding us.

Islas Mujeres is too commercialized for...

Norma A, May 2014

Islas Mujeres is too commercialized for my preferences. Ferry trip was fine.

The ferry ride was great however a...

Craig W, Apr 2014

The ferry ride was great however a shuttle service should be included from hotel to Puerta Juarez due to it being away from everything else. Not an easy transportation arrangement. After being frustrated with not being able to ride bus there and time wasted we finally took a taxi.

Super recommended

Yessica_R, Dec 2025

Super recommended, good service, they send you your tickets without problem and if you have any doubt they attend you very quickly....

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Response from Host, Jan 2026

Estimada Yessica_R, Muchísimas gracias por compartir su experiencia y por recomendar nuestro servicio de manera tan clara y directa. Nos alegra enormemente saber que todo el proceso fue sencillo para usted: desde la atención que recibió hasta la entrega de los boletos sin complicaciones. Agradecemos también que destaque la rapidez con la que atendimos sus dudas. La comunicación cercana y eficiente es fundamental para que los viajeros se sientan seguros antes de iniciar su experiencia, y es muy gratificante saber que este aspecto funcionó tan bien para usted. Gracias nuevamente por su confianza y por tomarse el tiempo de dejar su comentario. Saludos cordiales, Ramos, Equipo de Calidad

Sortie sympathique même si le site...

BONARD L, Sep 2015

Sortie sympathique même si le site est envahi de touristes. A la sortie du ferry, de nombreux taxis vous attendent pour vous conduire sur les plages. Ne sachant pas où elles se situaient, nous en avons donc pris un. Presque pour rien car l'une d'elles ne se trouvait qu'à 500 mètres à pied à la sortie de l'embarcadère à gauche. Après la baignade, il est possible de faire un petit tour sur le marché où on peut acheter des souvenirs, mais également se restaurer. Pour les adeptes ou amateurs du snorkeling, n'oubliez pas votre matériel car les plages de l'île aux femmes se prêtent bien à cette pratique.

Infelizmente nao pude fazer esse...

ELTON EDMUNDO P, Apr 2015

Infelizmente nao pude fazer esse passeio porque o porto de saída não era onde eu pensava Playa Tortugas - de onde saem os Ferries para lá. Com isso cheguei atrasado e perdi o transporte. Uma pena..