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Conner_A, Oct 2026
Absolutely amazing! Very...
Absolutely amazing! Very luxurious, safe, and CLEAN. Very smooth ride (1hr 20 mins) thst we almost wish was longer so we could’ve stayed in there longer😂
Our driver was Mr Joaquin. He’s very helpful, professional, polite, and enthusiastic! Drinks were on par with the service!
Krista_N, Oct 2026
Driver, Tomas was so kind and friendly!
Tomas was so kind, courteous and gave us a lot of tips and pointers on where to eat, where to find monkeys. he was a very safe and good driver.
He felt like a friend, we were lucky to have him both directions of our trip and made the trip very memorable- you should request him 😀
Megan_A, Jun 2026
An amazing tour -- but also many sales pitches
The tour here was the whole reason we took a trip to Mexico. I loved almost everything about the tour, from the zest of the guide for local history, to our bus tour guide who was very funny, to the smooth navigation of the bus driver. Getting to the Yucatan early was essential in not completely frying, as the temps peaked around 108 degrees that day. We went to a Cenote after and the cool water was absolutely welcome and needed.
I think the only negatives were that there were a lot of moments that made us feel very pressured to spend or buy. I think that the tour company had some partnerships throughout, so many moments on the bus felt like a little sales pitch for a local. I get it, but it became overwhelming at times, between the star charts that were being sold to the pictures with a parrot that were thrust upon guests, to even just tipping after the tour was over (we would've tipped, surely, but the pressure was piled throughout for not only tips, but BIG tips).
Bill_H, Jun 2026
Great service
When we went out side I quickly saw a large sign with my name. Very easy to find! The person was friendly and quickly got us to our SUV and driver.
Driver was friendly and was knowledgeable.
Excellent communication from before pick up to dropping me off at my resort.
Bill_F, Jun 2026
Daniel the happy driver.
Daniel drove us twice. He was very patient with our delay on the trip from Cancun Airport to our resort. On the return trip 4 days later we lucked out and Daniel drove us back to the airport. We could be more pleased with his service, and helpful attitude.
Ethel_L, May 2026
Great customer service for RT airport Transfer
Our airport transfer was great. Having to wait at least 30 minutes for our luggage, I went outside to make sure our driver was gonna wait for us and they did. The company waited at least 45 mins for our party of 4 to retrieve all our luggage and go through customs.
Thank you so much!
Lanette_P, Apr 2026
Convenient and Secure
We met with them when we arrived. Just like they said, there were a barrage of people at the airport trying to sell us rides. The met us outside in green shirts. Kept up with us until the van arrived. Took us to the van. Nice trip to the ferry. They picked us up at the end of our stay, back at the ferry. Seamless. Secure. Confident.
Nam_N, Apr 2026
Excellent transport to Cancun hotel
I love this experience. A lot of reviews on Internet scare people about taxi in Cancun airport, but this pick up was very good.. Just give them flight number and they wait for you with your name. My fly delayed for 1 hour and we still get to hotel quickly. Thanks Viator and vendor
Sandra_M, Mar 2026
Perfect last minute booking
I forgot to book transportation to the hotel for our trip and booked as we were boarding the plane in Chicago The owner/driver was there waiting for us as soon as we walked out. I messaged from the plane about an hour prior to landing and he messaged back with details on how to meet. Perfection!
Rachael_K, Feb 2026
Nice ride, great price!
The communication with tour/ride operators was stellar! Operators first contacted me to confirm flight times, then reached out again a few days before our arrival with directions on how to find our driver. The day of our flight, operators touched base again because I had a typo on our flight number, and they wanted to ensure the driver had the correct information and time to meet us.
The directions on where to meet the driver were great. Of course, there were hundreds of other drivers there as well, all with signs for their clients. It took a minute, but then we found our driver (Raul? I can't remember.). He immediately confirmed our tickets on my phone, then took a photo of our group for safety purposes. The transport van was spacious - actually bigger than I expected! The driver kindly loaded our bags and ensured the air conditioning was on and pointed in our direction. After an uneventful drive, we arrived at our rental and the driver unloaded the bags.
Chantal_L, Feb 2026
10/10 service! Well worth the money.
Great communication and service throughout! Daniel make sure every detail was covered so that my experience from landing at the airport to finding the driver was seamless. My driver Omar was absolutely fantastic and got me to Playa safely. Would highly recommend to anyone!
Ajay_P, Dec 2025
Excellent service
I cannot say enough good things about this company. Our flight got cancelled and we informed them the day of the flight and they promptly changed the booking for the next day. They communicated extensively with us and our driver was waiting for us when we arrived. Highly recommend. We are still on the trip and will post a review for the pickup
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