Self-Guided Tour to Lindt Chocolate Museum from Zurich
Zurich, Switzerland
- 1 to 3 hours (approx.)
- Group discounts
- Mobile ticket
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- Entry ticket to Lindt Home of Chocolate
- Digital travel plan from your hotel to Lindt and onward to Zurich HB
- Audio guide available at Lindt Home of Chocolate
- Access to Lindt chocolate shop
- Hotel pickup
- Public transportation servicesCHF27.00 per person
- In-person guide
- Food or beverages
Meeting and Pickup
Meeting point
- Zürich HBBahnhofplatz, 8001 Zürich, Switzerland
You will receive a digital travel plan via Viator chat or WhatsApp, which will guide you from your hotel to the Lindt Home of Chocolate in Kilchberg, and to Zurich HB. No guide will meet you in person. Please check your Viator chat or WhatsApp after booking for the full plan and entry ticket.
End point
- Zürich HBBahnhofplatz, 8001 Zürich, Switzerland
Itinerary
1
Lindt Home of Chocolate
2 hours • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Near public transportation
- Infants must sit on laps
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Mary_R
The self guides out was perfect! A lot of wonderful history and best part all the chocolate you were able to taste!! Well worth it! Must do!!
Reviews
3.9
based on 27 reviews
TimothyChris_T, May 2026
This was totally screwed up. The tour is listed as starting at 9:00 am. They keep sending you messages to MAKE SURE you are there no later than 9:15. I was confused about "something" that I was also told I had booked for 1:00 pm and called and asked several times WHAT that was. Finally a girl told me it was a boat tour (or something); she wasn't sure - BUT BE SURE I was at the LINDT tour at 9:00 am sharp or I would miss my tour.
SO We get up early, show up at Lindt at 9:00 am ONLY TO FIND OUT that Lindt DOESN'T EVEN OPEN until 10:00 am. So we are an hour early. I speak to a supervisor at Lindt and she informs me that they have problems with VIATOR ALL THE TIME. So I call Viator AGAIN, and this time I am told my ticket to enter Lindt is for 1:00 pm (after being told 5 times it was for 9:00 am - and purchasing a ticket that says it is for 9:00 am). SO this was a told JOKE.
MY ADVICE is to SKIP buying this tour from Viator and just go there and buy your entry ticket in person. The Ticket if you buy it at the Lindt factory is only $15 each, so it's much cheaper, and no hassle.
I will say after all this I did get a full refund.... but not a good experience nor what I was told.
Response from Host, May 2026
Thank you for sharing your feedback. We are very sorry for the confusion and frustration you experienced during your visit.
Our self-guided full-day plan starts at 09:00, which includes the suggested itinerary for the day in Zurich. However, the Lindt Museum itself opens at 10:00, and the actual Lindt entry ticket can have a different allocated time slot such as 13:00 depending on ticket availability.
We would also like to clarify that we did not receive any phone call directly from you during the tour day. Most communication was handled through the platform support system. However, we fully understand your disappointment and are glad that a full refund was processed for you.
Your feedback is valuable to us, and we are working to improve the clarity of our tour descriptions and ticket timing information to avoid similar situations in the future. Thank you again for visiting and for sharing your experience.
FZ_Z, Apr 2026
Enjoyable event. Delicious Chocolate experience. Solo or family event. Good location. Highly recommend.
Response from Host, Apr 2026
Thank you for your sweet feedback!
We’re delighted you had a great experience at the Lindt Home of Chocolate and that you found it enjoyable for both solo and family visits.
We truly appreciate your recommendation!
Inez_C, Apr 2026
the experience was great, but the company who organised is a spamer. Even at the chocolate museum they said that they always have problems with people who book through aviator because the company who sends the tickets is bad. They said tour is at 12:00, we arrived and it was at 14:30 and on top they did not send the child ticket.
Response from Host, Apr 2026
Thank you for your feedback, and we’re glad to hear that you enjoyed the experience at the chocolate museum.
We sincerely apologize for the confusion caused regarding the entry time. As mentioned, the Lindt entry is based on fixed time slots, and we understand the inconvenience caused by the change.
Regarding the child ticket, we would like to clarify that it was shared via Viator chat. However, as it was not successfully used, we have proceeded with the refund for the child ticket.
We truly regret the inconvenience caused and are working to improve our communication to avoid such situations in the future.
Thank you for your understanding.
Ernestine_B, Apr 2026
BEWARE. Do NOT book this tour. This listing is a deliberate case of false advertising. We booked an early slot at 9:00 AM specifically to accommodate a 1:30 PM train departure. Only after full payment did the operator reveal the actual museum entry was for 12:30 PM—a time that made the visit physically impossible.
Beyond the scheduling scam, the price is marked up nearly 3x the official rate. Paying a premium for "convenience" only to be met with zero transparency and a ruined itinerary is unacceptable. The operator’s "9:00 AM start" is a deceptive tactic; they admitted via WhatsApp that this time was actually for an "optional digital plan" of city stops that were never disclosed or itemized in the Viator description. We paid for a Lindt museum tour, not a hidden itinerary that delayed our entry by three and a half hours!
We arrived at the museum at 9:00 AM to try and resolve this personally. However, the Lindt staff confirmed they could not honor an early entry because the museum doesn't even open until 10:00 AM. This operator sold us a 9:00 AM slot that they knew did not exist and that the museum didn't actually have!
Viator needs to double-check the operators offering services on their platform. Allowing deceptive listings like this damages traveler trust and ruins planned itineraries. This company charges triple the price to deliver nothing but inconvenience and stress.
Overall, the lack of transparency and the actual entry time is misleading. While the operator eventually offered a refund (which we are still waiting on as they still have not processed) after admitting the error, the stress and the missed opportunity to see the museum ruined our very short trip to Zurich. Book your tickets directly through the official Lindt website or do walk-in instead to avoid being scammed and wasting your day.
Response from Host, Apr 2026
Thank you for your detailed feedback. We are truly sorry to hear about your experience and the inconvenience caused during your trip.
We would like to clarify that the 09:00 AM mentioned in the booking refers to the start of the self-guided day plan, while the Lindt museum entry is always subject to fixed time slots, which in your case was 12:30 PM. This information was shared with you once the tickets were secured.
We understand that this timing did not fit your travel schedule, and we sincerely regret the impact it had on your plans. As discussed via WhatsApp, we offered a full refund, which was accepted and has been processed from our side.
Additionally, after your request, we also provided the Lindt tickets to ensure you still had the option to visit if possible.
Regarding pricing, our package includes not only the Lindt entry tickets but also the digital travel plan, support services, and last-minute ticket handling, which differs from standard direct ticket purchases.
We appreciate your feedback and are sorry that this experience did not meet your expectations.
Eunice_A, Apr 2026
I booked 2 Self-guided tickets for the Lindt Chocolate Factory Museum but it did not work. Turns out you need QR code and the app did not provide a QR code.
Response from Host, Apr 2026
Thank you for your feedback, and we’re really sorry to hear about your experience.
We’d like to clarify that the Viator voucher itself is not the entry ticket. The QR code for the Lindt Museum entry is sent separately prior to the tour, as Lindt requires their official ticket QR for access.
It seems there may have been a misunderstanding, and we sincerely apologize for the inconvenience caused. This is definitely not the experience we aim to provide.
Please contact us directly with your booking details so we can investigate this further and offer a suitable resolution.
Uendi_K, Mar 2026
The museum itself was a good one if we had bought it from the official site.. however the agency we bought it from had nearly tripled the price. Then they would send you this ‘digital plan’ like an itinerary but none of that was included. I would not recommend buying from third parties
Response from Host, Mar 2026
Thank you for your feedback.
We’re glad to hear that you enjoyed the Lindt Chocolate Museum itself. However, we’re sorry to learn that the overall experience did not meet your expectations.
Our service is offered as a self-guided tour package from Zurich, which includes more than just the museum entry ticket. In addition to securing the admission slot, we provide a detailed digital travel plan with directions, transportation guidance, and step-by-step instructions to help visitors easily reach the Lindt Home of Chocolate from Zurich. This is especially helpful for travelers who are unfamiliar with the local transport system.
Prices on Viator may differ from the official museum ticket price because they include service fees, platform commissions, and the additional planning support provided in the package.
Nevertheless, we truly appreciate your feedback and will continue improving how we explain what is included so that expectations are clearer for future travelers.
Thank you again for visiting, and we hope you still enjoyed discovering the world of chocolate at Lindt.
Umadevi_A, Mar 2026
Please be aware for what you are buying the ticket for. We were looking for a ticket to the Lindt factory tour, but ended up buying a Zurich city tour, which included tickets to the Lindt factory. Spent 45 francs per ticket when the same tickets were available for 17 franks at the factory itself. Overspent 56 franks!!!
Response from Host, Mar 2026
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations.
To clarify, the product listed on Viator is a self-guided travel package from Zurich to the Lindt Home of Chocolate, not just a standard museum entry ticket. The package includes the admission ticket as well as a digital travel plan with detailed directions, transportation guidance, and step-by-step instructions to help visitors easily reach the museum from Zurich. Many travelers choose this option because it simplifies planning and guarantees a reserved entry slot.
Ticket prices on Viator may appear higher than the official museum ticket price because they also include service fees, platform commissions, and the additional planning support included in the package.
We truly appreciate your feedback and will continue improving the description so that it is clearer for future travelers. Thank you again for visiting the Lindt Home of Chocolate, and we hope you still enjoyed the museum experience.
Mary_R, Dec 2025
The self guides out was perfect! A lot of wonderful history and best part all the chocolate you were able to taste!! Well worth it! Must do!!
Response from Host, Dec 2025
Thank you so much, Mary! We're glad you enjoyed the history and all the delicious chocolate tasting.
Happy you loved the self-guided experience — hope to see you again!
Lydia_R, Jun 2025
We had a wonderful time exploring the Lindt Chocolate Museum, and Trawell Plan made the whole experience very easy and enjoyable! They were quick to respond and extremely helpful!
Response from Host, Jun 2025
Thank you so much for your lovely review! 😊
We're delighted to hear you had a great time at the Lindt Chocolate Museum and that we could help make your experience smooth and enjoyable. Your kind words truly mean a lot to our team.
We hope to welcome you again on another adventure soon!
Axsana_S, Apr 2026
I had the chance to visit the Lindt Museum and the experience was absolutely excellent. The course is very well designed, with a wide variety of contents: we discover at the same time the history of chocolate, its evolution and the different stages of manufacture. It is both interesting and fun.
The moment of tasting was clearly a highlight for me. As a great gourmet, I particularly enjoyed this part! This makes the tour even more immersive and memorable.
I would also like to stress the quality of the service of the intermediary through which I booked the tickets. The organization was greatly facilitated by them, everything was clear and fluid. Their communication was excellent, especially with the reminders before the visit, which were very helpful and reassuring.
In summary, a very nice experience from beginning to end, both for the visit of the museum and for the booking of tickets. I highly recommend:)
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Response from Host, May 2026
Merci beaucoup pour votre magnifique commentaire.
Nous sommes ravis d’apprendre que vous avez passé une excellente expérience au musée Lindt à Zurich.
C’est un plaisir de savoir que vous avez apprécié le parcours interactif, l’histoire du chocolat ainsi que les différentes étapes de fabrication. Et bien sûr, la dégustation reste l’un des moments préférés de nombreux visiteurs.
Nous sommes également très heureux que notre communication et nos rappels avant la visite vous aient été utiles et rassurants. Nous faisons toujours de notre mieux pour rendre l’organisation simple et fluide pour nos voyageurs.
Merci encore pour votre confiance et votre recommandation. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’une prochaine expérience en Suisse !
Tikit, Apr 2026
It was a fantastic trip for me and my family members from London. The infrastructure, the architect, the history of the Lindt was admirable 🤩and very exciting. Not to mention the chocolate fountains where I eat three kinds (white, dark and milk) infinitely often. like the chocolate pieces next to it. It felt like heaven.🌌 Very recommendable. It has a Lindt shop with all sorts and new varieties that you can't get anywhere. You get even Whatsaspp and email notification as a reminder I found too useful. I would recommend anyone to buy the Lindt ticket from this website.❤️
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Response from Host, May 2026
Vielen herzlichen Dank für Ihre wundervolle Bewertung!
Es freut uns sehr, dass Sie und Ihre Familienmitglieder aus London einen so schönen Ausflug im Lindt Museum in Zürich hatten. Die Architektur, die spannende Geschichte von Lindt und natürlich der berühmte Schokoladenbrunnen machen das Erlebnis wirklich besonders.
Wie schön, dass Ihnen die verschiedenen Schokoladensorten und auch der Lindt Shop mit den exklusiven Produkten gefallen haben. Es freut uns ebenfalls, dass die WhatsApp- und E-Mail-Erinnerungen für Sie hilfreich waren.
Vielen Dank nochmals für Ihre lieben Worte und Ihre Empfehlung. Wir hoffen, Sie bald wieder bei einer unserer Touren begrüssen zu dürfen!
Aurelia_P, Apr 2026
A delicious experience! A very comprehensive and detailed review of the origin, history and how the chocolate industry arrived in Switzerland in a very interactive and using the 5 senses
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Response from Host, Apr 2026
Thank you so much for your wonderful review! 😊
We’re delighted to hear that you enjoyed such a delicious and immersive experience. It’s great that you appreciated the interactive journey through the origin and history of Swiss chocolate—engaging all five senses truly makes it special!
We hope to welcome you again on another memorable tour soon.
Claudia_T, Apr 2026
It was a wonderful experience, everything went well, we received the vouchers as soon as we paid the tickets. No problem.
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Response from Host, Apr 2026
Thank you so much for your kind words! 😊
We’re really happy to hear that everything went smoothly and that you had a wonderful experience. It’s great to know you received your vouchers promptly and enjoyed your visit without any issues.
We truly appreciate your feedback and hope to welcome you again on another tour soon!
Leonard_O, Dec 2025
The museum is excellent. Very good information and interaction with products and excellence in chocolate manufacturing.
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Response from Host, Dec 2025
Thank you so much for your wonderful review!
We’re delighted to hear that you found the Lindt Chocolate Museum excellent and enjoyed the rich information, interactive experience, and the craftsmanship behind the chocolate-making process. It truly is a special place for chocolate lovers!
Thank you for choosing our Self-Guided Tour from Zurich and for taking the time to share your experience. We hope to welcome you again on another unforgettable Swiss experience soon.
Ines_T, Nov 2025
The coordination for the excursion was very good. The visit to the factory itself seemed to me to have an excessive cost for what they offer...
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Response from Host, Nov 2025
Thank you for your feedback! We’re pleased to hear that you found the coordination of the excursion very good. We understand your concern regarding the ticket price; the entry fee is set directly by the Lindt Home of Chocolate Museum. However, we always aim to provide a smooth and enjoyable experience with clear planning and assistance throughout your visit.
We appreciate your review and hope to welcome you again on another tour.
Giuseppina_M, Nov 2025
I bought 3 tickets but until 5 minutes before the entrance they sent me only one saying they had problems and advising me to take a walk to the Lindt shop as it was free as an alternative to the museum.
Tickets on the spot were finished, after explaining what happened that we came from Italy specially the attendants were courteous me they gave two for my daughters otherwise with only one I would not have entered. At the moment the amount refunded (2 out of 3) is partial.
Bad experience
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Response from Host, Nov 2025
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. On that day, a technical issue with the Lindt Museum ticketing system caused a delay in sending two of your tickets. We had informed you about the issue and, after you purchased tickets on-site, we refunded the full amount you requested.
We truly appreciate your understanding and are glad the Lindt staff kindly assisted your family so that you could still enjoy your visit. Please rest assured that we have taken all necessary measures to prevent such issues in the future.
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From $52.52
per personup to 24 hours before the experience starts (local time)
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