Paris Seine River Sightseeing Cruise with Commentary by Bateaux
Paris, France
Paris Seine River Sightseeing Cruise with Commentary by Bateaux
Paris, France
- 1 hour to 1 hour 30 minutes (approx.)
- Offered in: English
Overview
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
2.4
based on 18 reviews
Sort by: Most insightful
They Cancelled our Paris Cruise the night before & did not contact us or return our money. We spent a whole morning trying to see what happened? Can we speak with someone please??
It is a scam.. Operator did not accepted this vouchers.. We repurchased tickets again.. Money got wasted
I paid for the Bateaux Parisiens river cruise and received an email from Viator containing a barcode, which I was told could be redeemed for the tickets. However, when I approached the ticketing staff, I was informed that they had no way of scanning the barcode or issuing tickets based on it.
I then spoke to a member of staff at the embarkation point, who explained that Bateaux Parisiens had already informed these third-party companies not to resell their tickets, but that some continue to do so regardless. She also stated that I was not the only person affected and that several other customers had arrived expecting to board the cruise but were unable to obtain valid tickets for the same reason.
My experience with them is not that great . I search ticket from google and cheaper but they just send bar code . And people don’t let me enter cruise later they took me to their office and lady from there she said it’s reseller and you need to contact them and doesn’t help I was panic even search on google couldn’t find number it’s show number from India and uk . I thought it’s scam but wasn’t later they send ticket . I can take a cruise . If you want same day ticket don’t buy . Only buy on advance but they are genuine .
Response from Host, Jul 2026
Dear Guest,
Thank you for sharing your feedback. We're sorry to hear that your experience was stressful.
We would like to clarify that we are an online reseller, and the initial barcode or confirmation sent is not always the final boarding ticket. The official ticket is issued after the booking is processed by the operator. We understand that this may not have been clear, and we apologize for any confusion.
We're glad that your booking was genuine and that you were able to enjoy the cruise in the end. For same-day bookings, processing times can sometimes vary, so we recommend booking in advance whenever possible to ensure a smoother experience.
We appreciate your feedback, as it helps us improve our communication and service. We hope to have the opportunity to provide you with a much better experience in the future.
You get what you pay for. It’s a ton of people and you wait in a ridiculously long line. Viator gave me a time of 9:30 but it seemed like you get in line and hopefully make that boat regardless of the time slot. One lady said she didn’t have a time slot provided for her with her ticket (through the boat tour company) So I guess you just hope for the best. Viator also gave me the wrong address so even though we arrived 30 minutes early, it was the wrong location and by the time the helpful girl at the other boat tour realized what had happened and had showed us on a map where to go, we missed the boat. I asked if it were possible to take a later boat since we missed ours due to a misinformation and the first guy wasn’t helpful.. He kept saying no, it’s not possible. Finally I asked to speak to someone in the ticket booth and he helped. Overall a bad experience (speed walking through Paris during the heatwave looking for the correct boat wasn’t ideal) and I messaged the provider several times with no luck. I guess for the price it was fine, but I would recommend spending a few more dollars and taking a smaller boat tour.
Even we had a ticket with a specific hour, we had to wait in a long queue for more than hour. I would rather have booked another cruise.
Get what you pay for. Price was good. Check in process was long and confusing. Should be able to walk right up to the boat after purchasing on line. Get there 30-60 minutes early and stand in the line to get ticket even after you purchase the “voucher”. On the boat, People will be standing up in front of you taking photos the entire time. I recommend sitting on the top in the front row, so nobody can stand in front of you. For @$20 a person to see the city at night, I guess it is worth it.
Very fair price-quality ratio; I did it solo, but I recommend being accompanied. I would do it again.
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We never received the tickets the person told us that they would send us the tickets we received nothing
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It was a bad experience!
Never received our tickets!
We had to buy new tickets at the boat kiosk! So we would have liked to receive our money back from you!! If we call you / want to contact live chat you will not respond and do not answer this is outrageous! Please do NOT book here!!
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For a first time it was great, just respect the pickup times
don't change anything it's great
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I'd go again. We were the last boat, it was super cool the queue is fast. But I felt a lack of light in the city!
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The boat operator did not recognize the booking through Viator because it was not made through his own homepage. Only after two annoying phone calls with an Indian call center and 45 minutes later did it finally work. Never again! The ship was also not what was pictured in the photo and the tour only lasted 60 instead of 90 minutes. Really never again!
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Response from Host, Jul 2026
Dear Guest,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced.
We would like to clarify that your tickets were issued and shared with you by email one day before your tour. We regret any confusion that occurred during check-in and understand how frustrating the delay must have been.
Regarding the boat and tour duration, these are managed by the local operator. We will share your feedback with them for their review.
We appreciate your comments and are sorry that your experience did not meet your expectations.
Terrible
My tour was at 9:30 PM and the tickets arrived at 9:44 PM, I couldn't board and lost my money
When I tried to communicate with them, no one responded
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