Louvre Museum with Mona Lisa Direct Entry Experience
Paris, France
- 1 hour 30 minutes (approx.)
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- Entry ticket to louvre
- Priority support over Phone/WhatsApp
- €22 entrance ticket to the museum
- Audio guide
- LunchFood not included
Meeting and Pickup
Meeting point
- Louvre Museum75001 Paris, France
Meet your professional guide in case of emergency if customer face any difficulties in bar codes. NOTE: There is no guide included as part of the tour experience
End point
This activity ends back at the meeting point.Itinerary
1
Louvre Museum
1 hour 30 minutes • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Near public transportation
- Stroller accessible
- Surfaces are wheelchair accessible
- Transportation is wheelchair accessible
- Wheelchair accessible
- Most travelers can participate
- This tour/activity will have a maximum of 15 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.7
based on 153 reviews
Ryan_J, Apr 2026
Terrible it's a scam, the ticket isn't a valid ticket for the museum and the tour guides number is fake it's a united emerites number that doesn't call, stay well away total scam been ripped off I want a refund
Jaymin_S, Apr 2026
I made a phone call to get my tickets, but I didn’t receive any proper information about where to get them. After waiting for more than 30 minutes, I finally found out where I needed to go.
Joshua_M, Apr 2026
It’s just a ticket to the museum. The wording is misleading that there’s direct access to the Mona Lisa.
Jan_M, Apr 2026
This site I got tickets from is a scam. I was sold fake tickets which I only discovered once I got there. Lady at counter said sorry - fake.
Helen_B, Apr 2026
The tickets we bought were not valid when we went to enter the Louvre. Viator have refused us a refund.
Ashley_D, Apr 2026
We contacted Viator after looking at the reviews. We thought it was a guided tour it was not. No guide waiting. Our tickets got us in and that was it. Also book Viator on our trip around the world so very disappointed this time.
Candi_M, Apr 2026
. Very vague directions on meeting place at Louvre. No one showed up. Called number on my voucher and was told Viator did not have my booking for the Louvre ! Why did they send me a voucher with their logo in top of the page? Another 3 ladies had the same trouble. I called again and no one answered the phone. No info on the What’s App! Finally was sent the info for entry…after 1 hour of our inter time for entry! Totally disappointed in Viator over this.
Rachael_M, Mar 2026
This is JUST a ticket to the museum. Should have just purchased at museum on arrival. Did not include audio/guide.
MANOJ_K, Mar 2026
Our visit to the Louvre was a memorable experience, especially since we were in Paris for our 25th wedding anniversary. The guide was knowledgeable and engaging, and the explanations of the major artworks helped us appreciate the museum much more than we would have on our own. Seeing iconic works such as the Mona Lisa and other masterpieces was truly special for us.
However, as first-time visitors to Paris, locating the exact meeting point initially was a bit challenging. While the instructions and location details were shared in advance, the Louvre area is very large and crowded, which can make it confusing for newcomers.
Suggestion: It would be very helpful if a representative from Viator could be present at the designated meeting point to guide visitors and confirm the tour location. Having someone there, even briefly, would make the process much smoother and more reassuring for first-time travellers.
Overall, it was a wonderful experience and a memorable part of our anniversary trip to Paris.
Oscar_M, Mar 2026
We’ve paid the ticket but it arrived late. We arrived at the venue early but have to wait for the ticket to arrive via email. I called the office but nobody is answering my call. Finally somebody answered my call after so many attempts and emailed the ticket after 10 minutes and missed our time.
selam_f, Mar 2026
Your instruction is horrible. No specific spot to meet or who to look for. My appointment was 9:30 and finally you sent my tickets @9:36.
Response from Host, Mar 2026
Dear Selam F,
Thank you for taking the time to share your feedback regarding your experience with the Louvre Museum with Mona Lisa Direct Entry Experience.
We are sorry to hear that you felt the instructions were not clear. However, we would like to clarify that all meeting point information and instructions are provided in the booking confirmation and ticket details sent prior to the activity. These instructions include the location guidelines and important arrival information for guests.
Regarding the ticket delivery time, please note that tickets for this experience are issued in accordance with the operational procedures of the venue and are valid for the scheduled entry time. The delivery time does not affect the validity of the tickets or your ability to enter the museum.
Our team works continuously to provide accurate information and timely communication for all travelers. We also encourage guests to review all confirmation details carefully before the activity to ensure a smooth experience.
We appreciate your feedback and will continue working to improve our communication for future visitors.
Kind regards,
Customer Support Team
World Pass Tour Paris
shamelbernard, Feb 2026
This was a horrible experience I traveled across the country and did get the tickets. Waited online for an hour in the rain to find out the tickets were never sent. I would not recommend buying these tickets here.
Samantha_E, Feb 2026
The tour was canceled because of a possible strike. There was no strike the louvre was open but the tour was still canceled and tickets were sold out so we were unable to go in at all. Extremely disappointing.
Response from Host, Feb 2026
Dear Samantha,
We are truly sorry for the inconvenience you experienced with your Louvre Museum booking. We understand how disappointing it must have been to have your tour canceled unexpectedly, especially when the museum was open and tickets were sold out.
At World Pass Tour, we strive to provide accurate updates and seamless experiences, and it deeply concerns us that this situation caused frustration. We sincerely apologize for any miscommunication regarding the cancellation.
Please contact our support team directly at your earliest convenience so we can review your case and provide an appropriate solution or compensation. Your satisfaction is very important to us, and we want to make this right.
Thank you for your understanding, and we hope to restore your trust in our service.
Warm regards,
World Pass Tour Team 🌍
Jennifer_J, Feb 2026
Best service and must visit museum in the Paris
Got the tickets on when it not available any where and our group guide is very supportive
Matthew_L, Feb 2026
After purchasing tickets for this experience, I was never sent the email confirmation that provided the tickets. It stated I was to meet the guide at 1000 to collect tickets, so I arrived at the meeting point. I then received a message from the guide stating that the Louvre was experiencing a strike and to meet at 1200 (not his fault, totally ok!!). Then upon my second arrival at 1200, I didn’t hear back from the guide after several chats to him. AFTER 1700, I received a chat stating that the experience was cancelled. I wasted almost an entire afternoon in Paris waiting on someone who never showed and never responded. WOULD NOT RECOMMEND.
Response from Host, Feb 2026
Dear Matthew,
Thank you for taking the time to share your feedback.
As communicated on the day of your visit, the Louvre Museum was affected by an unexpected strike, which caused a delayed opening and operational uncertainty that was entirely beyond our control. These strikes are decided by the museum authorities and can change hour by hour, making real-time adjustments unavoidable for all tour operators.
Our guide informed you of the delay as soon as the situation was confirmed and did their best to manage the circumstances. Unfortunately, when the museum was unable to guarantee access even later in the day, the experience had to be cancelled to avoid further inconvenience.
We fully understand that waiting is frustrating, especially while traveling, but it is important to note that this disruption was not due to negligence, absence, or lack of organization, but rather a force majeure event at one of the world’s busiest museums.
We regret the impact this strike had on your plans and appreciate your understanding that such situations are outside the control of World Pass Tour and our guides.
Kind regards,
World Pass Tour
Sandra_K, Jan 2026
I paid to enter at the Mona Lisa in order to avoid the crushing sea of “violent “ people who push their way up to see the painting. Not only did I not gain direct entry at that point, I was supposed to enter at 9:30 am but didn’t get in until close to 11:00 am. I also didn’t receive the audio tour I paid for in advance. I had to pay again upon my arrival! This is definitely not worth the price.
Make certain you have time for this museum! There’s only one way in and one way out! It takes hours!!!!!
Response from Host, Jan 2026
Dear Sandra,
Thank you for taking the time to share your feedback.
We would like to respectfully clarify that the Louvre Museum with Mona Lisa Direct Entry Experience provides priority access through the official fast-track entrance, not private or exclusive access directly in front of the Mona Lisa. Crowd levels inside the museum—especially around the Mona Lisa—are entirely managed by the Louvre and are beyond the control of any tour operator.
Regarding your entry time, please note that security checks and crowd control measures imposed by the museum can occasionally cause delays, even for priority ticket holders. These procedures are mandatory for all visitors and are not influenced by World Pass Tour.
As for the audio guide, the service is provided as described in the booking details. In some cases, museum-operated audio guides may require on-site collection following museum procedures. Unfortunately, on-site policies and availability are also controlled directly by the museum.
We always strongly advise guests to allocate sufficient time for the Louvre, as it is one of the world’s largest and busiest museums with a single regulated entry and exit system, as clearly mentioned in our tour information.
We regret that your expectations did not align with the museum experience, but we can confirm that the service provided was in accordance with the product description and museum regulations.
Kind regards,
World Pass Tour
Alessia_M, Jan 2026
This experience is a total scam! There’s no French speaking guide waiting for you and neither the audio guide is included. When we asked for the audio guide they told us that we had to pay for it since it wasn’t included in the entry ticket.
Very disappointed, I don’t recommend it!!!
roxanahefferon, Jan 2026
No tickets sent and no communication on the day. No other provider at the Louvre knew of these people; we waited for an hour and left.
Luckily Viator refunded us the money but I would not recommend this provider. Huge disappointment and the time lost we do not get back.
suriany_s, Jan 2026
Absolutely horrible, we already arrived early and yet the tour guide didnt even come. Didnt respond when we contacted him multiple times, ignored our calls, and only responded after we called him about 5 times. Not recommended at all, there are better tour guides out there, dont choose this one.
Roger_H, Dec 2025
Do not use this company! We paid over $140 for tickets and they claim it is just a hold for potentially getting a ticket. A week later they claim they can’t get tickets. I then reached out to Viator support and somehow this company found magical tickets once I said I was contacting support. At this time it was past when we were supposed to be in the museum so we checked with a customer service representative and she said they were not valid tickets. It’s a complete scam and should not be allowed on this platform!
Response from Host, Dec 2025
Dear Guest,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how upsetting this situation must have been.
For high-demand experiences such as the Louvre Museum with Mona Lisa Direct Entry, availability is subject to museum confirmation, especially during peak periods. We regret that this process was not clearly understood and that the communication did not meet your expectations.
We would like to clarify that we do not operate as a scam, and tickets are only issued once officially confirmed by the museum. Unfortunately, delays or last-minute availability changes can occur, and we sincerely apologize if this resulted in confusion or inconvenience during your visit.
Your feedback is taken very seriously, and we are continuously working to improve transparency, communication, and coordination to ensure a better experience for our guests.
Kind regards,
World Pass Tour Paris
Lotte_S, Dec 2025
We never managed to find out how/where to exchange tickets or find a guide in time.
Hopeless guidance, link to tickets (that might have gotten us in) could not load, no response via support chat - super frustrating!!!
Response from Host, Dec 2025
Dear Guest,
Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you experienced and understand how frustrating this situation must have been.
For this experience, entry details and ticket links are provided in advance through the booking confirmation, and our support team is available to assist guests in real time. Unfortunately, technical issues such as link loading errors or connectivity problems can occasionally occur, which may prevent access at the moment of entry. We sincerely regret that we were unable to resolve this in time for your visit.
Your comments are very important to us, and we will use this feedback to further improve our communication and on-ground guidance to ensure a smoother experience for future guests. We appreciate you bringing this to our attention.
Kind regards,
World Pass Tour Paris
Katja_U, Apr 2026
Bad Orga - no guide no audio
Ultimately we are alone in the Louvre, but have not received any audio
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Nadiia_S, Feb 2026
It didn't go.
Nobody showed up.
Tickets were not delivered as per voucher and WhatsApp messages went unanswered.
A long-awaited Valentine's Day... ruined.
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Ozkan_Y, Jan 2026
Never again with Viator. I arrived at 10.15 instead of 10am for the meeting point to start the activity at 10.30. No one and no one is answering the Assitance chat anymore. I had to buy a new ticket. It's unfortunate.
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Response from Host, Jan 2026
Hello Ozkan,
We are sorry to hear that your experience did not meet your expectations.
As stated in the booking information, the meeting point and scheduled time must be strictly respected in order to guarantee access to the activity. In the event of a late arrival after the indicated time, it is unfortunately possible that the staff may no longer be present and access can no longer be ensured.
Our support service remains available during operating hours; however, during periods of high attendance, a response delay may exceptionally occur.
Thank you for taking the time to share your feedback. We remain available should you require any additional information.
Kind regards,
World Pass Tour Paris
CristopherAnto_S, Jan 2026
Excellent museum! It is very big and you have to spend time! Surely we have to go back. I suggest not letting this experience live
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Mariana_R, Jan 2026
The guide did not appear at the scheduled time at the Louvre, I got with two children lost, without the tickets that would be given personally. I had to get in line and buy the ticket on time.
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From $60.00
per person-You will not receive a refund if you cancel.
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