Turibus Hop On Hop Off Mexico City Tour
Mexico City, Mexico
Turibus Hop On Hop Off Mexico City Tour
Mexico City, Mexico
- 3 hours (approx.)
- Mobile ticket
- Offered in: English
Overview
Reach the top attractions of Mexico City easily and affordably on a hop-on hop-off bus tour. Choose from four themed routes, which cover distinct areas of the city. Disembark at stops that interest you and hop back on when you’re ready. Or simply relax on the upper deck and listen to commentary during the ride. You’re free to experience the city your way at a pace that works for you.
- Create your own itinerary and go at your own pace
- Skip the stress of public transit and taxis
- Listen to on board commentary in your language
- Get an exclusive Mexico City coupon booklet
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
2.9
based on 350 reviews
Sort by: Most insightful
Shelagh_M, Feb 2026
You will spend most of the tour in traffic including on highways with exhaust billowing in your face. Most of the earphone plugs jacks don't work. Our tour was cut short because of trafficked. The tour ends at 7pm wherever you are, you 'll get dumped off even if it wasn't your meeting spot. I was left by the side of the road 25 minutes from my meeting spot and told to make my own way back.
Response from Host, Feb 2026
Dear Shelagh_M
Thank you for sharing your feedback,
I regret to learn that México City Tour didn't live up to your expectations. Even though the buses are frequently revised the type of issue with the audio you describe might appear during the service. Regarding the scheduled times, they are published on the official website of the service.
Best regards
Joginder_M, Feb 2026
Operators were not all that friendly. Earphone jacks poor quality. My wives jack did not work at all.
Response from Host, Feb 2026
Dear Joginder_M
I regret to learn that México City Tour didn't live up to your expectations,
We will take your comments into account as we strive to provide excellent service,
Sincerely
April_K, Jan 2026
Get the map for the hop on hop off bus prior to the day of the trip. You can google to map if your operator doesn't give it to you in advance (which is my only complaint). Map out your day in advance. I would recommend the two day pass because there is so much to see and it's hard if not impossible to see everything in one day. This is the second time I have taken this trip and I will do it again on my next trip for two days. So relaxing. Despite what the other reviews have said, I found all the stops had very helpful staff who spoke English and made sure we were on the buses we wanted. I highly recommend this tour to get familiar with the city.
Marcus_T, Jan 2026
The two women at the Auditorio National stop would not give me the bracelet that I paid for, and would only request me to buy a new ticket.
This is not okay.
Response from Host, Feb 2026
Dear Marcus_T
We regrte the inconveniencess you experienced,
We will pass your commentaries to the department in charge, as we strive to provide excellent service,
Sincerely,
Angelina_B, Jan 2026
We never did the tour, our earlier tour ended late. I reached out to Julia and asked if we were able to reschedule to another and I never got a response or information on where to catch the turibus.
Response from Host, Feb 2026
Dear Angelina_B
It saddens me to learn about the inconveniences you experienced,
Please bear in mind that conditions applying to the activity you booked are published on the website where you completed your reservation.
Sincerely
Melissa_T, Dec 2025
I purchased the vouchers through Viator and messaged via to immediately for the hop on Hoff Bo route from Mexico City… They sent me links, but none of them had exact locations for the hop on points and we couldn’t access any of the buses.
We would see them drive by us, but we never saw them stop. When I asked for a refund, no one responded. Very disappointed.
Response from Host, Feb 2026
Dear Melissa_T
I regret to learn that you had difficulties finding the stops,
Please bear in mind that not only the map is published on the official website, on the section routes you can also find the exact address and location for each stop.
Sincerely
Sabrina_N, Dec 2025
Of course we had a very bad start with turibus not accepting our tickets despite everything we showed, QR CODES, payment etc. We had to repurchase. The bus is very slow and the comments are so minimal that it is really not informative. Most of the time they put music. For those who have taken such buses in other cities, this is so not instructive.
Response from Host, Feb 2026
Dear Sabrina_N
I regret to learn about the inconveniences you experienced with your reservation,
Regarding the audioguide, we are sorry to hear that you were not satisfied.
Sincerely
Candace_M, Dec 2025
The talking was so loud you couldn’t make out what the English version was saying. The red bus gave a great overview of the city. We went the entire red line to see where we would like to go back to the to explore.
Eric_M, Dec 2025
Buses were clean. Representatives were welcoming & polite. Tour route traveled down several one lane roads which extended the length of the commutes. Several instances where hanging tree branches fell into the seating area striking riders. Several low baring structures (i.e.: street lights) encountered throughout the route with little or no warnings from the operator.
Joanna_W, Dec 2025
I have a printed down load that says I bought two days for one adult. When I went to redeem it, the girl at the kiosk said the vendor said I had one day for two adults. I have a photo of the purchase.
Response from Host, Jan 2026
Dear Joanna_W
I regret the inconveniences you indicate,
Please contact us through your booking company so we can check your reservation,
Best regards
Scarlette_C, Nov 2025
Absolutely horrible. Could barely find where to be so the bus would pick you up and when we did, they never stopped. If I could demand a refund, I would but it’s not like they offer that. Ended up grabbing an uber for $5 while walking around the city looking for a bus stop for 2 hours.
Response from Host, Dec 2025
Dear Scarlette_C
Thank you for taking the time to write this review.
I regret to learn that your experience with México City Tour wasn't satisfactory.
Please bear in mind that the complete map and location for each stop are published on the official website of the service.
Best regards,
Yvette_L, Oct 2025
The bus itself was a nice way to see the city, and I would recommend it to first-time visitors of CDMX. However, I wrote to the tour operator several times via Viator messaging prior to my trip, and never received a response. I had to figure my questions out by searching online. Might be best to book directly with the Turibus company.
Michael_J, Oct 2025
Don’t bother, as English speakers we needed earphones and only one plug was working. Halfway through the tour the turned English commentary off.
Towards the end of our tour at Zocala there was a traffic jam so the driver missed the stop and started a new tour without an announcement We had to get off and walk over a mile and half back to Zocala.
Response from Host, Oct 2025
Dear Michael_J
Thank you for taking the time to write this review,
I regret to learn about the inconveniences you indicate with the audio guide.
Although our buses are regularly tested to ensure all components are working properly, unfortunately, this type of problem with the audio might appear during the day.
Kind regards,
Zulema_V, Oct 2025
The bus never stopped at the designated location. Even when they saw me waiting to get on the driver kept going. We weren’t able to get on. Very disorganized.
Response from Host, Oct 2025
Dear Zulema_V
Thank you for sharing your feedback,
It saddens me to learn that México City Tour didn't live up to your expectations. The buses are only allowed to let people in or out of the bus at the official stops. The location for all of them is published on the official website of the service.
Sincerely,
mrveles, Oct 2025
the pickup areas are not marked very well. other services have more buses and more frequent service. the audio part of the trip was ONLY in spanish. NO english even though they gave us headphones and we were told it would be in english. very disappointed.
Response from Host, Oct 2025
Dear mrveles,
Thank you for taking the time to write this review,
I regret to learn that México City tour didn't live up to your expectations,
I would like to inform you that the location for each stop is published on the official website of the service.
Regarding the audio guide; although our buses are regularly tested to ensure all components are working properly, unfortunately, this type of problem can appear during the day.
Sincerely,
Rodolfo_M, Sep 2025
Wanted to find closest stopbtour hotel. No information provided. Sent two messages via the app that went unanswered. Multilingual narration not available.
Response from Host, Oct 2025
Dear Rodolfo_M
Thank you for sharing your comments,
I regret to learn that you did not receive the details needed from your agency,
The complete map, as well as the location for each stop, is published on the official website.
Sincerely,
Rene_H, Aug 2025
This is such a ripoff, you spend all day waiting for buses that do not show up and some just left me stranded. I got an uber instead, don't book you will be disappointed
Response from Host, Sep 2025
Dear Rene_H
Thank you for sharing this review,
I regret to learn that Mexico City Tour didn't live up to your expectations,
While we strive to maintain a consistent schedule, external factors such as traffic or city events can sometimes affect our frequency. Please rest assured that your comments have been shared with our operations team so we can work on preventing similar situations in the future.
We appreciate you taking the time to share your feedback—it helps us improve.
Sincerely,
tanya_r, May 2025
The bus stops are difficult to find. The busses take 30 mins sometimes to come and transfers are not well coordinated. We sat on the top and the tree branches were scratching people's faces. Don't recommend. Get an uber instead.
Response from Host, May 2025
Dear tanya_r
Thank you for sharing your feedback,
I regret to learn that you were not satisfied with México City Tour,
Please bear in mind that the complete map and location for each stop is published on the offical website of the service, as well as the different frequencies for routes.
The buses must run through the stablished routes, even though the staff report the branches that might be standing too near the road it can only be managed by the local authorities.
Best regards.
Lesley_D, May 2025
I booked the Turibus Hop On Hop Off Mexico City Tour through Viator for two people ($42 USD total) and had a deeply frustrating experience from start to finish.
First, we received no communication about where to meet for the tour. I reached out to the listed tour operator, Julia Travel, through the Viator app and received an unhelpful response at 4:30 AM. When we arrived at a Turibus location (after doing our own research), we were told our names were not on the list. Even though I had confirmation emails, tickets in my Apple Wallet, and payment proof, we were denied access to the tour.
We spent nearly two hours trying to resolve the issue. Turibus couldn’t help. Viator’s phone support was limited. Julia Travel, which turns out to be based in Spain, was completely unresponsive. Out of desperation, we ended up buying new tickets directly from Turibus (an extra $580 MXN pesos) just to start the tour.
Unfortunately, the tour itself was not worth the added cost or hassle. The bus windows were covered in ads, making it hard to see the city. The recorded audio was hard to hear and didn’t provide much useful info. The stops were unmarked, the app tracking was inaccurate, and no one could tell us when or where to catch the next bus. Worst of all, the tour ends at 7:00 PM sharp (not 9:00 PM as advertised), and we were dropped off in a crowded area after dark and left to find our own way home.
Between the booking failure and the poor quality of the tour itself, this was a waste of time and money. I don’t recommend booking this tour through Viator, or at all.
Response from Host, May 2025
Dear Lesley_D
Thank you for taking the time to write this review,
I regret to learn about the inconveniences you experienced,
As we informed your booking agency when indicating them to proceed with the full refund, due to a glitch on the system the supplier had not received your reservation.
Regarding the location of the stops, it is shared with all agencies and also avaiable on the official website of the service.
Best regards,
Ivonne_G, May 2025
I purchased 4 tickets, my credit card was charged, I received the e-tickets, but when Turibus attempted to verify the e-tickets I was told that they weren’t valid. I bought 4 additional tickets at the Turibus stop (tickets are cheaper when bought directly from Turibus). I have made multiple attempts to contact Laura Travel but no one is responding. If the application would allow me to give zero stars I would.
Response from Host, May 2025
Dear Ivonne,
Thank you for shearing your comments,
We kindly ask you to contact the platform or agency where you made your booking, as cancellations and refunds must be processed directly through the original point of sale. They will be able to assist you with the necessary steps and documentation.
Many thanks,
Marilou_R, May 2025
No updated info from TuriBus(the local company in Mexico City)tried calling their phone # no one answering & took us almost 2 hours to finally find the pick up place for the daily tour- really upsetting & waste of our time
Response from Host, May 2025
Dear Marilou_R,
Thank you for bringing this to our attention. We will revise this valuable information to ensure a smooth communication with our customers.
Best regards,
Anne_M, May 2025
Aside from the fact that it’s difficult to hear multilingual translations of commentary due to Spanish being blasted over the loudspeakers, there’s a worse problem: riders can barely see out of the windows on the lower level of the double decker bus.
The bus is almost completely wrapped in advertising, including the windows on the lower level. Though the advertising film is perforated, the view to the outside is almost completely obstructed. I’ve experienced ‘wrapped’ windows that works well (can see out of the windows) on public transit in other cities, so something is very wrong here.
This problem doesn’t occur on the open upper deck of the bus, but when it rains (every afternoon this week), people from the upper level take refuge on the lower, enclosed level — and completely lose the view of the surroundings.
Response from Host, May 2025
Dear Anne_M,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience on the Mexico City Hop On Hop Off Tour was negatively affected by visibility and audio issues.
We understand how important it is to enjoy clear views of the city, especially on a sightseeing tour. While the advertising film used on the lower level windows is designed to be semi-transparent, we acknowledge that in practice it can limit visibility, particularly in certain lighting conditions. We will be sharing your observation with our operations team to evaluate possible improvements.
We also appreciate your comments about the audio quality. Balancing onboard announcements in multiple languages is a challenge, and we’re currently reviewing the system to ensure all passengers can enjoy the commentary comfortably.
Thank you again for your valuable insights.
Best regards,
Tracey, Apr 2025
Turibus argued with usbthat the ticket that we bought through Viator were not tickets even though the Vistor app clearly said it was a ticket. We also needed a braclet for 2 days which no one told us and we were forced to purchase additional ticket for day 2 despite prepaying with Viator. Poor experience.
Response from Host, May 2025
Dear customer,
We’re sorry to hear about the confusion and inconvenience you experienced with your Turibus ticket purchase.
Please note that for our 2-day passes, both the original ticket and the bracelet provided on the first day must be retained and shown to access the service on the second day. This is an essential part of our boarding policy.
Best regards,
Kathy_G, Apr 2025
In 2 days we did all 4 routes in Mexico City. Amazing! The purple route takes you to the Basilica. That is a beautiful place one could spends hours there.
Aswin_B, Mar 2025
Much better off buying a day pass directly from a turibus counter which is much cheaper. A day is actually sufficient to cover all the 4 routes if you’re not making too many stops. This is a 2-day pass and this is not mentioned in Viator’s description.
Additionally, the Turibus offers commentary in other languages but the default Spanish commentary from the speakers is so loud and the audio from the earphones is barely audible. Otherwise its a really nice experience.
Response from Host, Apr 2025
Dear Aswin_B
Thank you for sharing this review,
It saddens me to learn that México City Tour didn't live up to your expectations,
Please bear in mind that local suppliers might apply a special price some days,
Regarding the routes, the complete information is published on the offiical website, is also shared with all agencies,
Sincerely,
Jen_H, Mar 2025
We bought tickets to go on the route that was supposed to drop off and pick up every half hour from 19 different locations. After waiting at one of the marked locations for almost an hour, without one of the buses going past in either direction, we decided we didn’t want to waste our vacation standing on the side of the road, so we gave up and did our sightseeing by Uber instead. We have asked for a refund but haven’t received one yet.
Response from Host, Apr 2025
Dear Jen_H
Thank you for taking the time to write this review,
It saddens me to learn that you were not satsified with México City Tour,
I would like to inform you that México City tour has 4 routes, not all of them have the same frequency, this information is published in the official website of the service and shared with all agencies.
Sincerely,
Line_L, Feb 2025
Not great. Traffic too slow, frequency of bus not sufficient. Difficult to hear the explanations via the ear phones provided over the very loud explanations over the bus speaker system. Explanation also very minimal compared to other Hop on Hop off tours used aver the world.
Response from Host, Feb 2025
Dear customer,
Thank you for your feedback. We understand that traffic and bus frequency can impact the experience, and we appreciate your comments. We also take note of your concerns regarding the audio quality and explanations, as we continuously work to improve our service.
Your input is valuable, and we hope to provide a better experience in the future.
Best regards,
Debbie_G, Feb 2025
Some if the stops are really long. Or maybe it was just our driver who seized many opportunities to leave the bus and ho for freshments. With a warning we could have fine the same.
Nicholas_F, Feb 2025
The head set systems never worked and the traffic was insane. The staff was not friendly and nothing was as advertised. Would not reccomend! We passed so many things and got to information.
Response from Host, Feb 2025
Dear Nicholas_F,
Thank you for taking the time to share this review,
We’re sorry to hear that your experience did not meet your expectations.
we regret that you could not enjoy it completely. Although our buses are frequently exanimated to make sure that all of the features are working properly, unfortunately, this kind of issue may appear during the day. Nonetheless, I will transfer your comments to our corresponding manager so he to see whether there is room for improvement on the tour.
Best regards,
Ruben_V, Jan 2025
Lily and Alexa were very friendly and fun.
Gave us a lot of information about everething. I can tell they are vere passionate about history.
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