Private Transportation From Cancun Airport

Cancun, Mexico

25 minutes to 1 hour 30 minutes (approx.)
Pickup offered
Mobile ticket

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Overview
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What's Included

Private transportation
Air-conditioned vehicle

Gratuities
WiFi on board
Bottled water
Alcoholic Beverages
Government Fees

MX$500.00 per booking

Meeting and Pickup

Pickup points

Select a pickup point

Pickup details

Meeting points at the airport: Terminal 2 International: Next to "Grab and Go" Domestic Terminal 2: Next to the "Welcome Bar" Terminal 3: Near the bar "Margaritaville" Terminal 4: On the side of the "Welcome Bar" All our drivers will be identified with a small banner with their name , which will facilitate their location.

Drop-off points

Select a drop-off point

Arranged start time

Confirm time with the local provider in advance of your experience.

03/19/2025 - 04/09/2027
Monday - Sunday : 12:00 AM - 11:30 PM

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Service animals allowed

Infants must sit on laps
Most travelers can participate
This is a private tour/activity. Only your group will participate

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Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Reviews

4.4

based on 15 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Stay Away!!

Kimberly_K, Dec 2025

Waited 20 minutes in the pickup area for the driver, which is especially uncomfortable at the Cancun airport as you’re constantly being harassed by people trying to sell you an overpriced transport and even claiming to be from your agency or there to help you find your driver. WhatsApp contact just kept saying “he’s coming”. When he finally got there he cited traffic but we saw none on the drive out. During the drive, he asked to see my passport, which I stupidly handed to him. He then immediately took a photo of it and sent it off somewhere. He said he needed to verify he had picked up the right person, but had already confirmed my name and we had already left the airport some time ago. WhatsApp contact said that they had asked him to verify the right person by taking a photo of us boarding ( huh? What does that prove?) but not asked him to take a photo of the passport. When we got to the hotel, the driver tried to collect the airport tax which the booking description had said would be collected at pick up, not drop off. I had forgotten about that fine print, which is on me. But the driver didn’t speak enough English to properly explain what was going on and I just kept saying that the trip had been prepaid. He took a photo of my receipt on my phone and left. By the time I got into my hotel room, I was being repeatedly called both on WhatsApp and to the actual hotel room phone, insisting that I pay the tax right then and there. At the same time I’m going through my emails and the booking details to verify that I even actually owed the money and wasn’t being scammed. Given the poor experience so far I really didn’t have a lot of confidence on that point. Overall, I really can’t think of a much more stressful way to have begun my vacation. And the real kicker was that then they offered a transfer back to the airport for 1.5 times more than what I had paid on here for the transfer to the hotel. No thanks. I took an Uber back for half of what I paid for the transport.

Response from Host, Dec 2025

We deeply regret the unpleasant experience you had with our transportation service. We understand that waiting at the airport can be stressful, especially when approached by individuals trying to sell unsolicited services. We apologize for the delay in our driver's arrival and for the lack of clarity in communication regarding the airport tax payment. It is our responsibility to ensure that our clients are informed and satisfied with our services. Regarding the driver's request to take a photo of your passport, we understand that this may have been disturbing for you, and we apologize for any concern it may have caused. Our identity verification protocol does not include taking photos of personal documents, and we will take measures to ensure this does not happen again. Regarding the airport tax payment, we understand that the service description may have been confusing. The airport tax is paid to the driver upon boarding the vehicle, not upon arrival at the destination. We regret that the driver was unable to explain this clearly. We appreciate your feedback and are committed to reviewing our processes to improve the experience of our clients. If there is anything else we can do to improve our relationship with you, please do not hesitate to let us know.

Smooth transfer

SUSANA_W, Nov 2025

Smooth experience. Met where we were told and quickly made our way to the hotel. The van was comfortable. Would definitely recommend this company.

Accommodating

Carrie_C, Oct 2025

My flight arrived early but Viator reached out to my driver to come and pick us up early! Thank You!

Overall very good and...

Gary_P, Jan 2025

Overall very good and friendly service. The communication was satisfactory but we were not clearly notified before getting into the waiting area if we were going to be greeted by some or if we would be directed to a particular stall where the car was waiting. Ultimately it worked out fine and we were texted instructions but we did end up wondering around for about 10 minutes before that occurred.