Canopy Rush 5-Ziplines Adventure with Transportation Included
San Juan, Puerto Rico
Canopy Rush 5-Ziplines Adventure with Transportation Included
San Juan, Puerto Rico
- 2 hours (approx.)
- Pickup offered
- Mobile ticket
Overview
What's Included
Meeting and Pickup
What To Expect
Additional Info
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Reviews
4.3
based on 3 reviews
Sandra_M, Apr 2026
Great experience. But I already said that....many emails, texts to do a review. So here's another one....
Kaprina, Mar 2026
This was a fun zipline. Be prepared to take short hike some with inclines to get to the next zipline. I wasn't too bad of a hike I am just out of shape. All in all very fun, would do it again, and would recommend.
Essence_D, Mar 2026
Want to start with - loved the ziplining and loved the staff!! Everyone was amazing and personable. However, the communication from Rico Sun Tours was terrible.
I was lost looking for my pickup location, and I was told they would just leave me instead of getting any help (I was just on the wrong side on the building - which I told them).
We arrived over an hour early for some reason? Then the tour left without us and stated they tried to call but, they didn’t call my number on file at all. I confirmed this. I know they had my number because they called me earlier to say they were going to leave me when I was lost.
Then, pickup from the tour was another beast. I was never communicated a time for pickup from the tour (I’ll add that I also wasn’t communicated a time for pickup from my location, I had to request it).
I sent multiple messages on site after the tour, no response. I called, someone answered, told me 11:15. At 11:30 I called again and asked for an update, they hung up on me. Another part of the group had to call and we didn’t get picked up until 12 actually. First they said, 20 minutes away. Then 5 minutes later they said come downstairs now I’ve arrived and won’t be waiting any longer. Everyone in my group ran down the stairs to avoid being left stranded at the tour.
I made it safely there and back so can’t complain too much. But the communication was short, a bit rude, and unclear for the most important part of the tour which is reaching the activity after all.
I recommend using another company for transportation as they made the travels stressful and concerning on whether we would make it there or back at any point in time.
You will enjoy the zipline very much so just book with another form of transportation!
Response from Host, Apr 2026
Thank you for your feedback. We’re glad you loved the ziplining experience and our staff. We’re sorry the transportation and communication did not meet expectations. We will review your concerns internally regarding timing, pickup coordination, and communication procedures to improve service consistency going forward. Situations like this are rare, but we take them seriously and will address this accordingly.
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