Musée Marmottan Monet with skip the line
Paris, France
- 2 hours (approx.)
Explore our promoted experiences
Overview
What's Included
- Entrance ticket to Musée Marmottan Monet
- permanent collections (Monet, Morisot, Impressionists)
- the temporary exhibition.
- Guide
Meeting and Pickup
Departure Point
- Musee Marmottan Monet, 2 Rue Louis Boilly 16th Arrondissement, 75016 Paris France
What To Expect
1
Musee Marmottan Monet
Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Near public transportation
- Infants must sit on laps
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.8
based on 98 reviews
Sort by: Most insightful
Laura_R, Jul 2026
The museum did not accept these tickets! This company did not give me a QR code to scan the tickets but told me to get them there. So $60 lost & had to pay for tickets again. Very disappointed! I’d give it zero stars if I could!
Matthew_P, Jul 2026
No voucher was sent and we could not enter without the voucher. Not the best way to experience Money.
Response from Host, Jul 2026
We sincerely apologize for your experience and understand your frustration.
Our records show that your ticket voucher was sent before your scheduled visit. If, for any reason, you did not receive it, we are truly sorry for the inconvenience. Our support team is available via email and WhatsApp to assist with any delivery issues before your visit, and we always do our best to resolve them as quickly as possible.
Please contact us with your booking details if this matter has not yet been resolved. We value your feedback and remain committed to providing a better experience for all our guests.
Irene_C, Jun 2026
Subject: Request for Full Refund – Fraudulent Museum Tickets (Booking Reference: 1411189433)
Dear Viator Customer Support,
I am writing to formally complain about a very disappointing experience involving tickets I purchased through Viator for the Musée Marmottan Monet.
I purchased two entrance tickets for the museum and paid SGD 69.15. Upon arrival, I presented the Viator confirmation details at the museum entrance. However, the museum staff informed me that the tickets were fraudulent and that the museum has no agreement with the operator who issued them.
The staff member further explained that they had encountered several similar incidents involving tickets purchased through Viator. She also asked how much I had paid and was surprised to learn that the amount charged was significantly higher than the museum’s actual admission fee.
Fortunately, the staff member was extremely kind and provided us with two complimentary tickets so that we could still enter the museum. Without her assistance, we would have been denied entry despite having paid for tickets through your platform. Copies of the complimentary tickets can be forwarded upon request.
I have purchased many tours and activities through Viator in the past and have generally found the operators to be reliable and the services satisfactory. However, this incident is completely unacceptable. It is deeply concerning that tickets sold through Viator could be rejected by the venue as fraudulent.
Given that the tickets I purchased were not recognized by the museum and could not be used for admission, I request a full refund of SGD 69.15. I have attached the relevant documentation and would appreciate a prompt investigation into this matter, including a review of the operator responsible for issuing these tickets.
I look forward to your response and the confirmation of my refund at the earliest opportunity.
Sincerely,
Irene Chew
Email chevalblanc@pacificzero.com
+65 96186300
Response from Host, Jun 2026
Dear Irene,
Thank you for your feedback. We are sorry to learn about the confusion experienced during your visit.
After reviewing your booking, we can confirm that the admission tickets associated with your reservation were valid and were sent to you separately from the booking confirmation voucher. Our records indicate that the original tickets were not used or scanned at the museum.
Based on the information available to us, it appears that the booking confirmation voucher was presented at the venue instead of the admission tickets. The confirmation voucher is not intended to be used for entry.
We understand how frustrating this situation may have been and appreciate you bringing it to our attention. As a gesture of goodwill, a full refund has already been issued for your booking.
We value all customer feedback and remain committed to providing a smooth and enjoyable experience for our guests.
Kind regards,
The Management Team
Becky_S, Jun 2026
This was basically a ticket: Tour operator did not respond to texts so I was confused about whether I was meeting someone. It wasn't busy, didn't need skip the line
Monica_S, Jun 2026
Museum did not accept this and I had to buy a ticket. Avoid at all costs. They were very helpful at the museum but this was not valid for entrance.
Linda_G, Jun 2026
We never received our tickets from Viator. We only got a voucher and were told that our voucher would redeemed at our “meeting point”. There was no representative at the museum and it took some time and a lot of talking to be admitted to the museum.
SHIHONG_W, May 2026
Wr booked this tour through Viator. It was poorly organized, and wrongly advertised and wrongly instructed. We paid €60 for two adults with advertised skip the line ticket (it is €14 at the gate for each adult). We were told to get our tickets at redemption meeting point, but it never point out where the redemption point is. We went to the Musee Marmottan Monet museum and the museum won’t accept the E-tickets sent to us by Viator by email. We end up have to get another two tickets to get in. Even museum people laughed at us why you need to pay €60 through Viator you can get €14 a ticket at the gate. There is no such thing skip the line from Viator from this museum. For people to buy tickets for this museum there is no reason to do it through Viator. You can get it through museum directly: we have done many happy trips with Viator, but this one were deeply hurt.
ClaireTelling, May 2026
Viator did not provide valid tickets. I was scammed by this site. I had to purchase new ones at the kiosk.
DannySteven_G, May 2026
There was no signage in English that indicated a redemption location. Although we were granted entry we were repeatedly told the museum does not recognize Viator nor any form of a voucher. The museum was well organized and the Monet pieces were amazing.
David_C, May 2026
Make sure your tickets have arrived on your device prior to entry. Confusion associated with voucher and tickets. Viator needs to provide tickets 48 hours prior to event
Scott_A, Apr 2026
I was disappointed that the price was much higher than the actual entrance fee and did not include an audio guide. Plus, they said it was not a valid entrance fee when I tried to skip the ticket counter so I had to go back to the ticket counter and wait in line and to be told that this is a common problem with the software and you should have just come here as it would have been cheaper and easier.
Ann_Y, Apr 2026
Change of display so partially closed. I would see the Monet works that are in Paris proper before coming out here.
YeniseyRodriguezMcCl, Apr 2026
The booking through your site was fraud. I had to pay for tickets when I got there. I would like my
Money returned and you should
Remove this from your site.
chef4youlw, Jan 2026
I want a refund! This was terrible. My tickets were not accessible via email or through the app. We arrived at the venue and could not get in with this purchase. The employees at the ticket desk at the museum indicated that this is a frequent issue with this “tour package “. Also the tickets we purchased through Viator were more than double the actual ticket prices and offered no additional services. Total rip off! We had to then buy additional tickets at the museum to enter. Terrible, terrible service experience.
Response from Host, Feb 2026
Dear Guest,
We do not agree with the statements made in this review.
Your booking was successfully confirmed, and the access document was delivered according to Viator’s standard process. The product purchased is not a direct museum counter ticket, but a third-party reservation that requires following the redemption instructions provided in the voucher. In cases where travelers do not access or present the voucher correctly, museum staff may be unable to validate entry.
Comments attributed to museum employees regarding third-party platforms are not official and cannot be verified, as museum staff do not manage or oversee Viator or operator ticketing systems.
Regarding pricing, all costs are clearly displayed before purchase and reflect the nature of the service, including secured availability, distribution fees, and operational support—particularly important when museum tickets are limited or sold out. Purchasing an additional ticket on-site was a personal choice, made without allowing sufficient time for platform or operator assistance to resolve the issue.
As the service was issued and fulfilled according to the booking terms, the refund request does not meet Viator’s refund criteria.
We regret that you chose not to follow the provided process, but we cannot accept responsibility for outcomes resulting from this decision.
Kind regards,
Paris Museum Tickets
Customer Support Team
wldblyndryahoocom, Jan 2026
I just have to say I am a HUGE fan of Viator and will use them again for our next vacation. I made 4 reservations this trip and all of them went perfectly, except Marmottan Monet. I didn’t receive the email with the barcode, when we went to the billettier, there was no record of our tickets even though all through Viator was our confirmation, that we had paid etc. luckily, they were very understanding and let us in the museum, but it’s a 30 minute car ride out to the museum so we planned our entire day around that. Again, Viator is great, but that’s the kind of glitch that can really throw off a trip. My mom is ridiculously charming and that’s what got us in.
Jeffrey_S, Dec 2025
It’s an amazing museum with less crowds. The permanent collection is the best collection of Monet’s works
Brooke_L, Dec 2025
The museum did not accept the Viator tickets. They said they do not have a relationship with Viator and the tickets did not work. Very disappointing.
Abby_L, Dec 2025
Do not buy Viator ticket !!!!! The museum does not honor the voucher. The museum is amazing though - less crowds and great Monet collection
Carol_M, Dec 2025
Received a voucher for entry with instructions to show to get tickets. Did not receive tickets via email- just a link to the voucher. The Musuem would not honor the voucher and had no record of our name in the system. No response from the tour operator via the app and currently trying to convince Viator to refund.
Response from Host, Dec 2025
Thank you for your message. We are sorry to hear about your experience. Please note that the ticket you purchased from us was processed and sent the same day of your booking. Our records show that the original ticket email was not opened and the ticket was not used.
As the ticket was fully processed on our side, the refund was also issued the same day. Unfortunately, we cannot be held responsible for any issues arising from showing a voucher that was not used.
We always strive to ensure a smooth experience for our guests, and we encourage all visitors to check their email and confirm their tickets prior to their visit.
Thank you for your understanding.
Kay_D, Oct 2025
Museum is great
Your voucher system is not
The museum would prefer a different voucher system , yours does not work for them
Magnus_L, Sep 2025
It is marketed as the largest Monet collection in the world and maybe that is true. But that does not mean it is big... The collection can be seen in less than an hour and many of the most famous paintings are not there...
Also, we had bought tickets but no one cared to check them, the doors were open and guards checked your bags but no one checked for tickets...
The park outside is quite nice! :-)
Response from Host, Sep 2025
Dear Magnus,
Thank you for sharing your feedback regarding your visit to the Musée Marmottan Monet. We’re glad to hear you enjoyed the park outside and appreciated the Monet collection.
We understand your point about the museum size—it is indeed home to the largest collection of Monet paintings in the world, though the museum itself is more intimate than some may expect. Regarding ticket checks, we will share your observation with the museum team to ensure all entry procedures are properly monitored.
We appreciate your comments, as they help us continue improving the experience for future visitors. We hope you enjoyed your visit overall and that you’ll consider exploring more of Paris’s wonderful art museums with us in the future!
Warm regards,
Paris Museum Ticket
Marcia_A, Sep 2025
There was no line abs the museum was free on Sunday
We want our $60. Back
In addition 2 other tours were over charged; the Notre dame tour and Van Gogh
Response from Host, Sep 2025
Dear Marcia,
Thank you for sharing your feedback. We understand your concern regarding pricing and would like to clarify a few points.
Our tickets for Musée Marmottan Monet, Notre-Dame, and Van Gogh tours include exclusive skip-the-line access and guaranteed entry on dates when general admission may be limited or sold out, which is why the cost may appear higher than standard entry or free admission days. The pricing also covers service support, instant confirmation, and convenience for our guests.
We always strive to provide clear pricing and value for our travelers. If you believe there has been an error with your booking, please contact us directly with your booking IDs, and we will review the charges to ensure everything is accurate.
We appreciate your understanding and hope to welcome you on a future visit with a seamless experience.
Warm regards,
Paris Museum Ticket
Jody_M, Sep 2025
When o got to the museum I showed the voucher along with the pdf file you sent. I was told I had been scammed. So I had to pay for entrance to the museum. Even though I paid Viator $60 for an entrance that cost me 28 euro. I want a refund!!!!
I had received an email that ticket delivery was delayed. I received my ticket after my visit to the museum. Even though there was a timed entry on the ticket. I want a full refund.
Respectfully,
Jody Mitnick
Response from Host, Sep 2025
Dear Jody,
Thank you for your feedback regarding your recent visit to the Musée Marmottan Monet. We sincerely regret any inconvenience caused by the delayed delivery of your ticket.
Please note that we have already processed a full refund for your booking. The refunded amount should reflect in your account shortly, depending on your payment provider.
We apologize again for the inconvenience and appreciate your understanding. We strive to ensure a smooth experience for all our guests and hope to welcome you to a Paris museum again in the future.
Warm regards,
Paris Museum Ticket – Customer Support Team
James_C, Aug 2025
Important and beautiful collection - a great alternative to the over crowded big attractions. The Lady and the Unicorn tapestries alone are worth the price of admission.
Angela_F, Aug 2025
Don’t get your tickets on viator!!! I went to the front desk to redeem my voucher and she said that they do not do that here. I told her that it said to go to the “rendezvous point” to redeem it but she said it wasn’t possible. It is much better to get the ticket at the museum! The museum itself is stunning and would recommend coming!
R_B, Aug 2025
Skip the line didn't work. Fortunately, the line wasn't long on a Sunday morning. People at the door didn't recognize the voucher
Sarah_O, Jul 2025
This is a scam. We went to the museum and they said our purchase was not valid. They have tried reporting this before but it keeps coming back
Response from Host, Jul 2025
Dear Sarah,
Thank you for your message, and I’m very sorry to hear about the difficulty you encountered at the Musée Marmottan Monet.
We’re currently investigating the issue with the museum and would really appreciate your help in clarifying one point. Could you please let us know which ticket you presented at the entrance — was it the booking confirmation email, or the attached PDF ticket file?
This will help us better understand what went wrong and ensure it doesn’t happen again. Once we have this information, we’ll also be happy to process a refund or offer another suitable resolution for the inconvenience caused.
Thank you for your cooperation, and again, our sincere apologies for the trouble.
Best regards,
William_B, Jul 2025
Don’t trust Viator. They promised to send the tickets but never did. The app and website were no help.
AyeshaHumayun_K, Jun 2025
This museum is such a wonderful quiet space in a beautiful residential area. If you are a Monet fan, this is the place to go. Quiet, with an audio guide, you have time and space to absorb all his beautiful works. Do not miss!
Barbara_J, Jun 2025
Our last visit was spectacular, but this one was disappointing as the special nature of this museum was the history of Monet from his beginnings through his death including his period with poor eyesight. A special exhibition appears to have replaced many of the Monets that we previously saw. The Boudin exhibition was good but not nearly as good as the Monet that we previously saw. The museum also touted downloading an app so that one could scan your favorite paintings and develop a personalized book. We both tried and could not get the scans to work. We will be back but will check before we go as to the completeness of the Monet exhibit.
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