Bilbao Guggenheim Museum Entry Ticket with Audio Guide
Bilbao, Spain
Bilbao Guggenheim Museum Entry Ticket with Audio Guide
Bilbao, Spain
- 2 to 3 hours (approx.)
- Offered in: English
Overview
What's Included
Meeting and Pickup
What To Expect
Additional Info
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
2.9
based on 17 reviews
Sort by: Most insightful
Lori_F, Jun 2026
Book this directly! We had huge issues trying to get our tickets going through Viator who used another company! We spent 25 minutes with staff at the museum who were helpful and finally got us in.
Federico_P, Jun 2026
SCAM : this operator is reselling the Guggenheim tickets doubling the price with NO ADDED VALUE. I have already contacted Viator and the Museum to make an official claim.
Response from Host, Jun 2026
Dear Federico P,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the rates at the time of booking reflect not only the admission ticket. It also covers the convenience of an advance digital reservation, secured time slot availability for a high-demand attraction, digital audio guide, booking management, and customer support assistance.
Our service is designed to offer guests a smoother booking experience and the convenience of securing entry in advance.
Pauline_L, May 2026
The Guggenheim museum was worth a visit, but don’t bye your tickets with Viator. It is more expensive and super confusing and the audio guide is already included in the ticket.
Response from Host, May 2026
Dear Pauline L,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the rates at the time of booking reflect not only the admission ticket. It also covers the convenience of an advance digital reservation, guaranteed time-slot availability for a high-demand attraction, booking management, and customer support assistance.
We understand that direct on-site ticket prices may differ from pre-booked reservation rates. Our service is designed to offer guests a smoother booking experience and the convenience of securing entry in advance.
Tara_C, May 2026
The museum was fantastic. Staff helpful and great exhibitions. Confusion arose between Viator ticket booked for 11.30 but stated 1 to 1.30 on pdf.Museum staff sorted problem.
Response from Host, May 2026
Dear Tara,
Thank you for your feedback. We are delighted to hear that you enjoyed the museum, found the exhibitions great, and appreciated the helpful support from the staff during your visit.We truly appreciate you taking the time to share your experience and are pleased to know that, despite the confusion, you had a fantastic visit. We hope to welcome you again in the future.
Maria_S, May 2026
It’s simple to use and informative!! I highly recommend!! The ticket was simple to find and use at Guggenheim!!!
Response from Host, May 2026
Dear Maria S,
Thank you for your wonderful feedback. We are delighted to hear that you found the ticket process simple and easy to use, and that you enjoyed your visit to the Guggenheim Museum.
It is great to know that the information provided was helpful and that your experience using the ticket at the attraction went smoothly. We truly appreciate your recommendation and hope to welcome you again in the future.
Zydrunas_M, May 2026
Outside museo zone is very beautiful for its iconic flower dog. Inside the museo are a lots of artwork, which interesting to see.
Response from Host, May 2026
Dear Zydrunas M,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your visit to the Guggenheim Museum in Bilbao.
It is great to know that you appreciated the beautiful surroundings of the museum, especially the iconic flower dog, and enjoyed exploring the interesting artworks inside. We are glad you had a memorable experience and truly appreciate you taking the time to share your feedback.
Stephen_M, Apr 2026
I never received my tickets from you and had to buy them from the museum again.
Communicating with your website is very difficult.
I want a REFUND on my tickets!!!
Response from Host, Apr 2026
Dear Stephen M,
Thanks for your feedback, we are sorry to hear about the confusion, the ticket was shared through the viator app., email and WhatsApp, we are sorry to hear that you missed checking the same.
Robin_J, Apr 2026
Amazing museum but the most memorable part was the exhibition of the work by Ruth Asawa. Permanent exhibits also great. Use th audio guide!
Response from Host, Apr 2026
Dear Robin J,
Thanks for your feedback, we are glad you had a nice time and enjoyed your visit.
Anthony_B, Mar 2026
Magnificent building, very spacious. Interesting art, sculpture & installations. Didn’t feel crowded.
A shame that some of the staff were very rude in the security & cloak room & souvenir shop, also some did not speak English which for a world standard museum with international tourists is very poor.
Marianne_F, Jun 2026
- No access to the tickets..
- Fruitless search for the ticket redemption location.
- The specified time slot of 10:30 was not necessary, as visiting time was anytime and unlimited.
- To avoid losing even more time, we bought a ticket at the museum box office for 9 euros per person (we are both 65 years old) and thus lost the booking fee already paid to you. We request compensation.
- Why must the ticket be picked up instead of sending this or the code for it via email?
- The whole action was an unnecessary disruption of our travel plans.
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Response from Host, Jun 2026
Dear Marianne F,
Thank you for your feedback. We are sorry to hear about the confusion and inconvenience you experienced during your visit.
Upon reviewing your booking, we identified that the actual tickets and related access details were duly shared via email and WhatsApp on 26th May prior to your visit. It is possible there may have been a misunderstanding at the entrance, where the confirmation voucher may have been presented instead of the actual entry tickets. We sincerely wish we had been contacted during your visit so we could have assisted you immediately with the actual tickets and helped avoid any inconvenience.
Isa_A, May 2026
A visit to the Guggenheim Museum in Bilbao is definitely worthwhile.
Not only are the exhibited artworks impressive, but also the building.
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Response from Host, May 2026
Dear Isa A,
Thank you for your feedback. We are delighted to hear that you had a worthwhile visit and enjoyed both the impressive artworks and the stunning architecture of the Guggenheim Museum in Bilbao.
We truly appreciate you taking the time to share your experience and are glad you had a memorable visit. We hope to welcome you again in the future for another enjoyable experience.
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