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What are people saying about Florence

Ronnie_M, Jul 2026
Amazing views from above
My wife and I booked this experience as part of our visit to Florence. Originally we booked the flight that was supposed to go over parts of the city and then go to the countryside, but the wind conditions didn't allow flying over the city so we ended up flying over the Chianti valley. The company was completely fair, in allowing us to cancel due to the change in plan, and once we decided to still go, refunded the difference in prices between the two experiences, which are priced differently. They also arranged a pick-up from our hotel (inside the Florence ZTL) to the take-off field (and back). The flight itself was lots of fun. Some amazing views of the countryside at dawn, and the crew and pilot were very experienced and professional. I was impressed by how organized everything was, how safe it felt, and how they did everything efficiently while still being very warm and friendly. This was our first balloon ride and it was wonderful. I'd happily recommend the experience and the company to others.
Stephen_T, Jun 2026
A must do. Flying high. Balloon style.
What an amazing experience. From the first communication to the greeting on arrival to the flying to the amazing views to the landing and of course our pilot. 1st class service all the way. Tha k you Georgia for meeting us in the morning and taking us to the launch site. Thank you everyone.
Suzanne_S, May 2026
Great customer service with Renato
Even though I wasn’t able to do my balloon ride due to inclement weather I would still very much like to pay my sincere compliments to the tour operator, Renato. He provided such excellent customer service…his genuine sense of caring and concern, his responsiveness and helpfulness all makes me definitely want to try to book another ride with him upon my return to Tuscany. Renato is a credit to Viator!
Sarah_M, May 2026
We did this ride in early...
LOVED THIS! Highly recommend! This was a highlight of our trip, we were all very excited to do it and we weren’t disappointed a bit. We were picked up promptly at 5:45am by a very friendly driver, driven to the launch site where we had to wait approximately 15 min. We did this in early May and it was beautiful and such a good experience, but it was cold while we were waiting to get on. We were all wearing jeans/leggings with sweatshirts and a jean jacket and still cold. But once we were on board, the flame warmed us up and it was a pleasant temperature. The pilot was very friendly and made it a very pleasant trip. When we landed we were brought to an outdoor area (thankfully it had warmed up to a comfortable temperature) where we had some champagne, pastries, cheese and meats. We also had an opportunity to buy pictures or a video (taken by a drone) of us in the air. It was such a good experience!
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