Tulum Airport Private Transportation to Tulum
Tulum, Mexico
- 30 to 40 minutes (approx.)
- Pickup offered
- Group discounts
- Mobile ticket
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Overview
What's Included
- Private transportation
- Air-conditioned vehicle
- Bottled water
- Alcoholic BeveragesIf you specify it. We can provide any beer or spirits with an extra fee
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
IMPORTANT: This Service is for Tulum Town Área and Hotels, Services outside Tulum Town could apply extra fees depending on the distance. List of Hotels and Áreas with extra fee: Dreams Tulum Tankah Área Jashita Tulum Oscar y Lalo Hilton and Conrad Riviera Maya Bahía Príncipe Riviera Maya Akumal Sur Grand Oasis Riviera Maya Secrets Akumal Akumal Área Solidaridad Sirenis Riviera Maya Trs Yucatán Palladium Dorado Seaside Riviera Maya Catalonia Tulum Xpuha Área Esencia Riviera Maya Barceló Riviera Maya Puerto Aventuras Área Hard Rock Riviera Maya Pamuul Area Playa del Carmen Área and Hotels Puerto Aventuras Área and Hotels Cancun Area and Hotels. Specify if you have wheelchairs. Babies up to 3 years old are free of charge
Drop-off points
Select a drop-off point
Operating hours
Select your preferred transportation option to see hours.
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Infant seats available
- Transportation is wheelchair accessible
- Most travelers can participate
- Specify if you have wheelchairs. Babies up to 3 years old are free of charge
- This is a private tour/activity. Only your group will participate
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Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
4.5
based on 70 reviews
Trang_L, Apr 2026
Pick up and drop off was easy. Being On time was very appreciated on this trip. Communication was also easy to confirm the rides. Thank you.
Megan_L, Apr 2026
Myself and my mom travelled to Tulum alone, and were a little worried about safety. Our driver was VERY professional and gave us the best tips and lots of good advice and recommendations. His car was clean and comfortable and he was very kind! We felt very safe and he got us to and from the airport with no issues. He was running late on pickup, but communicated with us the whole time so it was no big deal. Highly recommend!
Kimberley_M, Mar 2026
Received a WhatsApp welcome message and our Elias, our driver, was waiting for us near the exit. The airport is small and easy to navigate, so he was very easy to find. He was on time, easy going, easy to chat with, filled us in on Tulum, helped us with getting some contact solution that we left behind, and suggested some wonderful food options. Would definitely recommend anyone coming to Tulum for the first time, or anytime, to travel with Elias.
George_G, Mar 2026
Good experience. They communicated well and made it clear on where the pick up location was. Very user friendly.
don_g, Mar 2026
The company doesn’t respond to pickup times or dates at the end of your trip they take your money for the round trip but never pick you up for the return one we have been using your company in past years this is the second time this has happened not happy we have found a different company to take us to the airport would like to see half the fareback
Sharolyn_S, Feb 2026
The driver text me in advance to let me know where to locate him in the airport once I arrived. The transportation from the airport to my hotel was seamless.
Corey_A, Feb 2026
The driver was very nice and cordial. He shared some history about Tulum. He was on time and communicated the entire time.
Ronda_W, Feb 2026
We scheduled transport from the airport- they were communicative, timely and friendly. After a long flight, it was greatly appreciated.
propertybyjen, Jan 2026
I booked this a week before arrival. I got a message the day before Arrival saying please be patient as there was lots of Airport construction or road construction and to be "patient". I confirmed my flight time again and asked to please have someone waiting at the airport for me. They should have planned ahead of time if they thought there would be traffic? Upon exiting at the airport there were many people holding up signs for everyone else. There was nobody waiting for me I had to reach out to the company and they said because of traffic they were going to be late. I waited at the airport for almost an hour. Upon leaving the airport there was brand new beautiful roads I did not see any construction? I would not recommend this company as they were not honest and they did not plan accordingly even if there was some type of traffic. Everyone else on my flight and at the airport seem to be picked up on time no problem. I waited over an hour.
Response from Host, Feb 2026
Good morning dear visitor, we appreciate your words. We are definitely addressing this situation. On the day of your arrival, there was no prior notice, and the streets were simply closed for repairs. No one received any notifications from the infrastructure department, and everyone experienced delays. We were not the only company that had this problem. We apologize in advance.
Milton_M, Jan 2026
Great nice new vehicle. It was only 2 of us and it was seamless. From the sign with my name at the airport to the smooth air conditioned ride all the way to the resort.
Charles_D, Jan 2026
Excellent service. They’re responsive and on time. The driver was very helpful and gave us a lot of good information. I would definitely recommend them.
Anh_B, Jan 2026
We had a round trip ticket purchase. This service was good taking us from the airport to our destination. However the trip back to the airport was stressful. The admin of the transport service did not respond to our pick up time until it was 20 minutes after. We ended up calling a cab because we didn’t want to be late for our flight. Definitely recommend just getting a taxi even if it will cost more because this service is unreliable.
Response from Host, Jan 2026
The transportation arrived on time. The fact that your email wasn't answered at that moment doesn't mean the service is cancelled or won't be carried out, since it had already been confirmed the day before and the 3 days prior that YES, the service is confirmed. Good Morning dear costumer. Three days before the event, we contacted you via email to confirm your departure arrangements. We reiterated these details to you multiple times, yet on the day of the event, you still asked about the same information. Your anxiety and urgency led to impulsive decisions. In the meantime, the transportation arrived promptly and waited in the lobby for half an hour for you to depart. Unfortunately, our attempts to reach you by phone were unsuccessful. You never answer our call.
isaca97, Dec 2025
I arrived on a Saturday and had to provide my flight number and time so they had all the information about my flight in case of any delays. They let you know once you arrive into Tulum airport to go by the Starbucks once you get past the security checkpoint and someone will be there with your name on a sign. Our flight arrived on time and I sent the coordinator updates via text as well to let him know we were at baggage claim waiting for our bags. Once we got to the Starbucks at 4 pm there was absolutely nobody with a sign and our name on it just a bunch of other guys asking people if they need a taxi for a crazy amount of money. One of them had caught my eye because there was a group all wearing matching jungle camo shirts trying to get anyone to ride with them. We waited ten minutes then I called the number who texted me twice and got no answer so I texted at 4:11 and said we are by Starbucks where are you? He then responded “Wait at Starbucks”…at 4:13 I waited until 4:38 then texted him how long are we supposed to wait? He doesn’t respond until 4:56 and sends a picture of the guy and says “next Starbucks” “Jorge is waiting for you” as I’m literally right in front of the Starbucks and have been now for an hour. I immediately sent him pictures showing that no one was there and call him again to no avail. He finally calls back at 5:12 and asks if I’m still waiting…. I told him yes of course so he says let me call the driver and hangs up. Best part is once he sent the photo of the guy he was wearing a jungle camo shirts which I remembered seeing him going around asking people for taxi rides… He then calls me and tries lying to me and saying he just happened to pick somebody else up with the exact same name as me as if I was born yesterday and tells me there will not be another driver available for another 40 minutes to try and get a ride somewhere else and he will give me the ride back when I leave Tulum for free…. Keep in mind I’ve already paid it’s not free and at no point was a refund even offered which would of been the right thing to do as no service was received. Now by this point all the taxi kiosks close at 5 on the weekends so my girl and I were basically the only ones in the airport and there was no one else we could ask to take us. I call him back and tell him we saw your guy going around trying to get anyone for a ride and he never had a sign either plus please don’t lie to me as you guys had my full name, flight info, and hotel details which is impossible for someone else to have the same. We have to wait as all the taxi kiosks are closed and then he said let me see what I can do and hung up again. Calls me back 15 minutes later it is now 5:30 we’ve been waiting for an hour and a half saying he got us a driver. Not one word was uttered by this driver as they say they will give you recommendations on the area and what to do also false. The next day he asks for the information on our return flight and if we need the transfer back after all that so I respond and ask him “How much are you guys going to charge us for the return transfers after what happened last time?” He goes “85 usd” so I respond with “ So essentially a six dollar discount after having to wait for an hour and a half?” And got no answer or response after that. I would honestly rate them 0 stars if I could just go with another company and save yourself the stress.
Response from Host, Dec 2025
Good morning, greetings. These were the busiest days of the year at Tulum Airport, with a large number of arrivals. The driver was there waiting for you. The driver confirmed that he took Mr Isaac. Our service was successfully completed. After 40 minutes, you contacted us to say that you were still at the airport, even though our operation had ended. Our responsibility is to attend to the client from the moment they arrive. It was an unfortunate coincidence. In the end, we managed to get you to your hotel. We assumed you were already in the car on your way to your hotel . We fulfilled our obligation to contact you as soon as your plane landed, and our drivers are ALWAYS there for you. We apologize for the wait, but thankfully we were able to complete your service.
Brad_V, Dec 2025
Professional staff inquired about when we would land, had signage right where it was said to be and communicated for pickup time on the return to the airport. Drivers were high quality and knew where they were going what they were doing. Pick up for return to airport arrived promptly on time.
Response from Host, Jan 2026
Hi Brad, thanks for sharing your experience. It's important to us that everything goes well, and most importantly, serving people like you, who are so important and in such a good mood, makes everything better. You're the best, my friend. Blessings to you and your family.
Adriaan_D, Dec 2025
Great option from Tulum to Tulum Airport. The booking process was easy. We travelled from Tulum to the Airport. Even though the menu option confirmed Airport-Tulum, the agency connected with us timely and made the arrangements. The service was excellent with a timely pick-up. David was our driver, he was excellent.
Sharron_K, Dec 2025
Quick and Professional is all i will say. I had to make transportation accommodations last minute and needed a ride to our hotel and they made it happen and no weird extra fees either
Charrisse_D, Nov 2025
I was initially annoyed with locating representative. They said meet in front of Starbucks, but where? Walked in circles until finally I see this tiny sign by my name on it🤦🏽♀️beside that, the driver was nice, the ride was smooth. Recommend larger signage to locate.
Dominique_M, Oct 2025
The company was in contact with me about communicating about our driver waiting for us at the airport to take us to the resort. David was excellent with helping make our trip in Tulum a memorable experience. Shout out to Santiago our driver as well.
Derek_G, Oct 2025
Driver was Amazing!!! Was like having a tour guide as he was showing us everything along the way from the airport to the hotel.
Jacob_N, Oct 2025
Pure professionalism. Our flight was delayed over two hours and our driver was waiting and staying in contact the entire time. They gave us a mini “Tour” of Tulum. Explaining the history of Tulum and telling us activities that we need to try while we are here. David was amazing!
Barry_B, Oct 2025
some of drivers did not speak English would have been helpful All friendly . Car clean and easy to communicate with Viator They responded promptly
Brian_D, Oct 2025
transfer from airport to my hotel was great… on time pick up.. made a stop on the way at my request… good stuff!
Laura_H, Sep 2025
Great service. The price was cheaper than the transportation options offered by our hotels. The driver was on time and friendly. He called me via WhatsApp as soon as we landed to make sure we knew where to meet, and also pointed out interesting sites along the ride. The only thing is that they don’t respond in the Viator app if you message them, best to call the contact number directly if you need to reach them prior to arrival.
Efrain_C, Aug 2025
Rip off. My suggestion to save money (but additional hassle) is to take the bus from Tulum airport to the Tulum Airport train station then take the train into town. You’ll save $50.
Response from Host, Aug 2025
Hello, good afternoon, greetings. You forgot to mention that you need to hire a taxi from the bus terminal or the train terminal to the hotel zone of Tulum, where your hotel is located. Thank you for your comment. Our service is from the Tulum airport to the door of your hotel.
Erica_W, Aug 2025
Excellent service!! Omg one of the people in my party was detained. The driver was so kind to wait for us. She was prompt and even allowed booking for me to return to the place where I had to pick up the other party. She had a charger and wifi available as well due to me not having service, I needed that! Thank you so much!!
Response from Host, Aug 2025
Hello Good Day, 👋 yes. It is our commitment to serve our guests to the best of our ability, as long as it is within our power to help and we are available. We appreciate your comment. It is important to us that the people who hire us know that our service is reliable, responsible, and safe. Blessings to you. 🙌💯🇲🇽🌴
Michael_G, Aug 2025
Driver was friendly and informative with giving us information on the culture.
Safe comfortable commute from airport to our resort.
Brian_M, Aug 2025
I was uncomfortably hassled about paying an extra fee for being transferred to a resort. An online agent quoted me a price that covered a transfer from the airport to the resort. I received a voucher and was under the impression that the trip was secured. It wasn’t until I was actually on the plane did I receive several calls from a supervisor, David, who haggled me about an additional cost. Once I arrived and clearly explained how I received my discounted quote, the supervisor over talked me and insulted my intelligence. The only saving grace was Elias who was very professional, polite, and hospitable.
Response from Host, Aug 2025
Good afternoon, thank you for your comment. We always treat our guests with the respect they deserve equally. You did not read what you contracted, that is clear. We are not responsible for discounts and agreements. Our commitment is to inform you that your hotel is 27 km beyond our service range, to be punctual and comply with what we offer and that an extra fee had to be paid that you did not pay, but we are responsible and we attended to you upon your arrival and departure, even without paying. We are sorry that you have not understood until now what has been explained to you several times. Next time when you contract a service, read carefully what is included and what is not included.
Qin_D, Jul 2025
David was our driver and he gave us a lot of helpful tips since it was our first time in Tulum. Highly recommend his service.
Viktoria_T, Jul 2025
Very reliable. The driver was very friendly and knowledgeable about area. The ride from Tulum airport to our resort and back was seamless!
Kayla_G, Jul 2025
Our driver David was very understanding. Our flight got canceled and re scheduled for the next day and he still picked us up! Was super patient too I highly recommend
From $49.29
per person-You will not receive a refund if you cancel.
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Tulum Airport Private Transportation to Tulum
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