Saona Island Day Tour
Punta Cana, Dominican Republic
Saona Island Day Tour
Punta Cana, Dominican Republic
- 8 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
Overview
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
4.0
based on 6 reviews
Ginebra_C, Aug 2024
Terrible experience. Stay FAR away from
This tour. They promise to pick
You up at the lobby but they DO NOT have permission to enter at least bávaro hotel AT ALL. We left for the tour TWO HOURS after the booking time. There’s NO SNORKEL equipment. NONE and that was the only reason why I booked this tour. It was an absolute mess. I’m bilingual and I spoke to them very clearly in both English and Spanish. I had to take a $5 taxi from the lobby to the gate to go to the tour bus. Food is mediocre. Open “bar” is ONLY RUM AND COKE and water. They tried to scam my fiance for $120
For PICTURES!!!!
I understand isla saona boat area is chaotic and messy but this was such a hassle to deal with them. TOUR DOES NOT START AT 7 AM!!!!
NO SNORKEL NO PICK UP AT HOTEL LOBBY!!!!!!!!! Terrible Experience !!! This company even lies to its workers as one of them explained to us. They keep
The money from
The booking and
Up charge everything else !!!!
Do NOT BOOK RHIS TOUR !!! I wish I didn’t. This was a very sad experience for such a beautiful place. DO NOT waste your hard earned money here
Response from Host, Aug 2024
We're really sorry to hear that you had a bad experience, and we appreciate your feedback. After looking into your excursion, we’d like to clarify a few details about your review, as some points may be a bit misleading.
Hotel Transportation: The hotel doesn't allow any transportation into the lobby unless the reservation was made through them. While we have arrangements with all hotels, in this case, the security requested money from our driver to allow entry, which he refused. Unfortunately, this is sometimes because they prefer guests to book tours directly with the hotel at a higher price.
Tour Operations: We are an operator, not a supplier. This means we arrange the tours, but the company at Isla Saona is a separate entity. The employees you spoke with do not represent our company and cannot speak on our behalf.
Photographers at Saona Island: The photographers on Saona Island are independent and do not work for us. Any photos taken should be discussed with them directly, and we recommend doing so before accepting their services, as we have no control over this.
We sincerely regret that your experience wasn’t as expected, but we want to ensure that reviews are accurate and reflect the situation fairly. A scam, as you mentioned, typically involves a situation where a customer falsely claims that a service wasn't provided in order to obtain a refund. Your review indicates that you did participate in the tour, so it’s important to clarify that this was not the case here.
Thank you for understanding, and we hope to improve based on your feedback.
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