Guided Tour to Don Lucas Cigars Factory and Souvenirs Store

Punta Cana, Dominican Republic

3 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

Overview

Check out three famous local Dominican products and see how they are crafted on this tour of the Don Lucas Cigar Factory and Souvenir Store. Besides cigars, you’ll also try artisan chocolate and Dominican rum. You can taste the products if you’d like, too. Get all your gifts for folks back home in one tour .

Pickup and drop off provided for you
Learn about cigars, chocolate, and rum in one tour
Keep costs down with this small–group tour
Tour for around 3 hours, then the rest of the day is free

What's Included

Air-conditioned vehicle
Tour Guide and shopping assistant
Rum, cigar, coffee and chocolate tasting

Meeting and Pickup

Pickup points

Select a pickup point

Pickup details

The times shown are an approximation. We will be contacting you to inform you of the exact pickup time. Note: Uvero Alto resorts have only 3 pick-up times: 9:00 AM, 11:00 PM, and 2:00 PM.

What To Expect

Don Lucas Cigars

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation

Infants must sit on laps
Surfaces are wheelchair accessible
Most travelers can participate
This tour/activity will have a maximum of 15 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Reviews

3.5

based on 20 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Disrespectful and Disappointing

erjan71, Jan 2025

This was NOT a “guided” tour of the Don Lucas cigar facility. We were given a 3 minute explanation and demonstration of the cigar rolling process and handed a cigar. We were not shown the leaf selection process, the drying rooms, warehouse, blending, or aging process, storage, and packaging. Apparently - there was a concerted effort to get us from one building to another as quickly as possible. Groups were meandering around and purchasing overpriced trinkets and souvenirs almost out of pity. Several of the staff were commenting inappropriately about the guest’s appearances, while other staff members openly commented about the nationalities that they disliked. We knew this because both my wife and I are fluent in Spanish. There were 3 staff members who were notable: “Yarra”(Sp) and Tony in the Rum Bar, and the tiny woman with the big smile and warm demeanor in the jewelry shop whose name I forgot. Yarra and Tony poured tiny flights of various rums, explaining the finish and production process that created the rich flavors. Yarra also gave me a brief and informative lesson about Afro-Cuban Jazz and its origins from his native Cuba. He also likely convinced us to purchase a 5-bedroom condo in Cap Cana! If all of the staff had the same polite customer service based drive to showcase Don Lucas cigars and its associated coffee, tea, chocolate, rum, jewelry, and souvenirs like Yarra, Tony, and the beautiful smiling young lady in the jewelry shop, this place would be the only stop I’d ever make in Higuey. Another suggestion would be to ALWAYS have beef Empanadas on hand at the snack shop. We were fortunate that our tour bus driver found a remarkable empanada spot en route back to our resort.

Response from Host, Jan 2025

Thank you for taking the time to share such a detailed review. We truly value your feedback, as it helps us identify areas for improvement. We're very sorry to hear that the tour did not meet your expectations and that there were issues with the staff’s behavior. That’s definitely not the experience we strive to provide, and we’ll be addressing these concerns with the team to ensure future guests feel welcomed and respected. On a positive note, we're happy to hear that Yarra, Tony, and the jewelry shop staff made a great impression with their service and knowledge. They truly represent the standard of hospitality we aim for, and we'll make sure to pass along your kind words to them. Thank you also for the suggestion about the empanadas – we’ll definitely consider adding that as an option to enhance the experience for future guests! We hope you still had some enjoyable moments during your visit, and we appreciate your valuable suggestions to help us improve.