Fast Track Entry to the Orsay Museum

Paris, France

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Booked 5+ times in 12 hours.

2 to 4 hours (approx.)

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Overview

What's Included

Fast-track entry tickets to the Orsay Museum.
Access to permanent collections and temporary exhibits.

Meeting and Pickup

Departure Point

Musee d'Orsay, 1 Rue De La Legion d'Honneur, 75007 Paris France

What To Expect

Musee d'Orsay

Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Near public transportation

Infants must sit on laps
Most travelers can participate

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Reviews

3.4

based on 23 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Do not use this vendor

David_A, Jul 2026

This is NOT a skip the line ticket to the Orsay Museum. Even though it says it is in the headline and you are prompted to pick a time. When we arrived we were prompted to go in the line for people with tickets - not the priority line. Then we stood online for over an hour. When they started letting the priority line in, the museum abruptly stopped letting people in. After a half hour, we were told the museum would not be opening that day. We promptly informed Viator of the issue and that vendor said the ticket can be used for a different day. This was our last day in Paris and we requested a refund. They rejected our refund request.

Response from Host, Jul 2026

Thank you for sharing your experience. We are very sorry for the confusion regarding the ticket type and for the time you spent waiting at the Musée d’Orsay. We understand how frustrating it was to be directed to the regular ticket-holder line after expecting priority access, especially when the museum later stopped entry and closed for the day. We also recognize that using the ticket on another date was not helpful because this was your final day in Paris. Although the museum closure was outside our control, we are sorry that the product wording and refund outcome added to your disappointment. We are reviewing the listing details to ensure the access conditions and queue information are explained more clearly to future visitors.

Seemed like bait and switch

Maureen_W, Jun 2026

This was billed as skip the line entry. Didn’t happen. Never found the guide fo me. Just lots of other companies. Wa directed to the general line for those without timed entry Not your fault but the museum act closed for the morning due to technical difficulties. Think it was the heat Called the contact number and emailed asking for a refund. Got this request for feedback before I have heard anything

Response from Host, Jun 2026

We’re very sorry for the confusion and inconvenience. The skip-the-line service should have provided clear meeting instructions and assisted entry, so we understand your frustration when the guide could not be found and you were directed to the general line. The museum’s temporary closure was outside our control, but your refund request should still have been acknowledged promptly. We apologize that you received a feedback request before receiving an update.

Museum great, Viator had issues

Arthur_K, Jun 2026

Be sure you have the Viator app downloaded before you get there. Even though I had the museum vouchers in my apple wallet they wouldn’t help me gain admission until I got the app (while standing in a busy Paris museum line.)

Response from Host, Jun 2026

Thank you for your feedback. We are sorry to hear about the inconvenience you experienced at the museum entrance. We would like to clarify that the tickets were sent to both the email address and the WhatsApp number provided during the booking process. Guests can normally access their tickets directly from either of these channels without requiring the Viator app. The Viator app is offered as an additional convenience for managing bookings, but the tickets and vouchers shared via email and WhatsApp are generally sufficient for admission. Entry procedures may vary depending on the attraction's systems and operational requirements on the day of the visit. We understand that having to download an app while waiting in line was frustrating, and we appreciate you bringing this matter to our attention. Your feedback helps us improve the information we provide to future guests.

Seller misrepresented tickets

Carla_N, Jun 2026

We were sold tickets that were supposed to be for a reserved time but the tickets we received were general admission so we were not able to use the reserved line.

Response from Host, Jun 2026

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify that the tickets provided were valid and matched the booking details confirmed at the time of purchase. The reserved entry time was secured through the booking, but access procedures and queue management at the venue are controlled directly by the attraction. In some cases, venue staff may direct guests through specific entry points based on operational requirements on the day of the visit. The tickets delivered to you were the official tickets issued by the attraction partner, and no issue was reported regarding their validity or admission. We understand your frustration regarding the queue experience, but the type of access available was consistent with the product booked and the ticket issued. We appreciate your feedback and will continue working with our partners to ensure booking information and entry instructions are communicated as clearly as possible.

Fast-Track Entry Was Great

Susan_H, May 2026

We booked too late to get a guided tour, but the fast-track entry was perfect. We literally walked right into the museum, showing our passes at the door and that was that. At the end of the day, we didn't miss the guide. The d'Orsay is a smaller museum and easily accessible. We followed signs and read placards, and after three hours, thought we had seen most of the items on display in the museum. We recommend the fast-track entry to anyone who wants to visit the Musee d'Orsay.

Musee O’rsay

Anonymous, May 2026

Not to miss! Excellent exhibitions. Beautiful building. Easy to access. Impressionism galore! Wonderful experience!

The voucher with bar code...

Lauren_L, May 2026

The voucher with bar code wasn’t sent in time, but Steve the manager of Musee D’Orangerie saves the day !

Everything went great

Kie_C, May 2026

Easy to use. They sent tickets to my what’s app. We were able to enter quickly without having to stay in a long line

trouble actually receiving tickets

Karen_B, May 2026

Once we received the tickets, everything was great but I had to reach out to the seller via email and what's app multiple times

Response from Host, May 2026

Thank you for your feedback. We are glad to hear that everything went well once you received the tickets. We apologize for the delay in communication and understand the inconvenience caused by having to follow up multiple times via email and WhatsApp. We truly appreciate your patience and will work on improving our response and delivery process for a smoother experience in the future.

The fast track enabled is...

Maureen_L, Apr 2026

The fast track enabled is to get to museum on our own schedule . The ability to enter was easy and the whole experience was just as I had hoped

We weren't even able to go in.

Kris_L, Apr 2026

We spent the money to fast track entry, and it was a complete waste. Showing our "skip-the-line" tickets, we were sent to a line that was blocks long, and didn't have the time, or patience with the kids to wait. We had to leave and miss the museum entirely. I think it was very busy because of the Easter holiday, but we shouldn't have been sold the tickets and led to believe this would be to skip the line. This was not just a security line. The was an enormous line.

Response from Host, Apr 2026

We sincerely apologize for the inconvenience caused to the customer. We would like to clarify that the customer booked standard entry with fast-track access; however, during peak periods such as the Easter holiday, all attractions experience exceptionally high visitor volume. In such cases, even fast-track or skip-the-line tickets may still require waiting in operational or security queues, which are managed by the venue authorities.

Easy access to D Orsay

Mitchell_K, Apr 2026

Easy in no lines. Selected viator tour of dorsay and booked online. Emailed the tickets and just opened at entrance.

Skip the line is a lie!

AARON_R, Dec 2025

Skip the line is a lie! While First off, Musée d'Orsay is stunning and a must see in Paris. We arrived at 10am, only 30 minutes after the museum opened. The queue to get in (with our "skip the line" tickets) was 1 hour 47 minutes. Outside. In 0°C weather. Freezing. Shame on you Viator! False advertising.

Response from Host, Dec 2025

We are very sorry for the inconvenience and disappointment you experienced. This was not the experience we intended to provide, and we truly regret the frustration caused. Your feedback has been noted and will be reviewed seriously.

Overpriced, Unnecessary, and Frustrating Ticketing Process

Mary_P, Oct 2025

I was extremely dissatisfied with the “Fast Track Entry to the Orsay Museum.” My voucher was not accepted at the museum, forcing me to repurchase tickets on the spot. I tried calling and messaging the operator beforehand but received no timely assistance. The ticketing process is overly complicated: The link to access the tickets did not work when I arrived at the museum. I initially thought the fast track ticket with a barcode was valid, but it was not. A PDF link was provided, but it also was not a ticket. The fast track option itself was unnecessary and overpriced. We ended up in a line right next to the regular line, and the difference in wait time was minimal. I paid €68.32 for 2 fast track tickets, while regular admission for the same tickets is €28. This experience caused significant inconvenience and extra expense. Other reviews report the same issues, suggesting this is a recurring problem. I would not recommend this service in its current form.

Response from Host, Oct 2025

We truly regret the inconvenience you faced during your visit and appreciate you taking the time to share your detailed feedback. We understand how frustrating it must have been to face technical and entry issues despite your advance booking. Our team has reviewed this matter with the ticketing partner, and the access links are now being verified and updated to ensure such issues do not happen again. The “Fast Track Entry” is designed to reduce waiting at the general queue, but entry delays may occur due to museum security procedures beyond our control. We sincerely apologize for your experience and thank you for helping us improve our service.