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Vietnam’s largest natural freshwater lake - Ba Be Lake Adventure

Hanoi, Vietnam
  • 5 hours (approx.)
  • Group discounts
  • Mobile ticket
  • Offered in: English

Overview

    What's Included

    • Round-trip / One-way shared transfer (depend on your selected option)
    • Air-conditioned vehicle
    • Plz TEXT VIA WHATSAPP/TELEGRAM: +84-886-559-609, WE'LL ADVISE THINGS TO DO w LOCAL TRAVEL EXPERTS
    • Food and drinks
    • Gratuities

    Meeting and Pickup

    Meeting point

    • Hanoi Opera House
      1 Tràng Tiền, Phan Chu Trinh, Hoàn Kiếm, Hà Nội, Vietnam

      We will send you exactly the meeting point when your booking confirmed.

    End point

    • Ba Be Lake, Nam Mẫu, Ba Bể District, Bắc Kạn, Vietnam

    What To Expect

    Additional Info

    • Confirmation will be received at time of booking
    • Not wheelchair accessible
    • Children must be accompanied by an adult
    • Near public transportation
    • Most travelers can participate
    • This tour/activity will have a maximum of 15 travelers

    Cancellation Policy

    You can cancel up to 24 hours in advance of the experience for a full refund.

    Reviews

    2.3
    based on 3 reviews
    Total reviews and rating from Viator & Tripadvisor

    Terrible Support

    Bastian_A, Apr 2024
    Had to pay double the price than the other tourists who were in the same bus. Also a passenger vomited on our luggage because it was unproperly stored. Contacted support and chatted personally with staffmember Daisy. Our complain was neglected and we were ghosted further on. Terrible support by Daisy and disrespectful communication. Scammed and disappointed

    Response from Host, Apr 2024

    Hello, This customer is trying everything possible to lie in order to get a refund. We have complete video, photo, and audio evidence for the following information: 1. "We are very unhappy with our bus. AC is not working and one had to sit on the floor. We want our money back." --> We received this message at 16:22 while he was still on the bus. His name is Bastian Abend and he booked 3 bus tickets for 3 people. Immediately, we made a video call to ask the driver and other passengers on the bus. Everyone on the bus confirmed that the air conditioning was working fine and no one was sitting on the floor. We also confirmed with Bastian Abend's companions, and they confirmed that no one was sitting on the floor and the bus's air conditioning was operational. Finally, we requested a video call with Bastian Abend, who pretended not to hear us and said he didn't want to discuss further when we confirmed if the air conditioning was working and who had to sit on the floor. 2. Another passenger vomited, but they vomited into a bag. Unfortunately, it spilled a little onto Bastian Abend's raincoat on his backpack. We believe this was entirely accidental, and Bastian Abend is not a one-year-old child for us to worry about. Bastian Abend is purchasing a budget bus service, not a 6-star service. However, we asked the driver to apologize to Bastian Abend and clean the raincoat, even though another passenger confirmed that only a few drops of water accidentally spilled onto Bastian Abend's raincoat." 3. "Bastian Abend says that others paid less, so Bastian Abend demands a refund." --> No other passengers on this trip paid the same price because only Bastian Abend traveled the full distance of over 235km. Other passengers traveled distances of 75km, 100km, and 180km. Bastian Abend was the final drop-off point. The drivers worked hard along with two others in our operations office to support him from the time of pickup at the homestay to the end of the trip over 235km. We have complete video, photo, and audio evidence for this information.

    Very good service!

    Sara_W, Nov 2019
    Very communicative. We were headed to Ba Bê National Park from Hanoi. Helped us the entire time assuring us of pick ups and drop offs. I was worried because Ba Bê is a little off the beaten path and their assistance was above and beyond. Very reliable. The contact Daisy was a real help. I can not speak enough to their customer service. Many thanks. Use this service.

    From $99.00

    per person

    up to 24 hours before the experience starts (local time)

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