Calgary Airport Shuttle to Banff, Door to Door Service to Hotel

Calgary, Canada

Great choice

5+ bookings last month.

1 hour 30 minutes to 2 hours (approx.)
Mobile ticket
Offered in: English

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Overview

What's Included

Direct to Hotel or AirBnB transportation from Calgary Airport
Please reach out to us a prior to your arrival with the address of where you're staying in Banff.
Taxes and Fees

Gratuities
Limited stop in Canmore: Malcolm, Solara, Northwind hotel

Meeting and Pickup

Meeting point

2000 Airport Rd NE, Calgary, AB T2E 6Z8, Canada
Check-In at the Arrival Level Ticket Office then proceed to Bay 15 just outside of Door 4 of the Domestic Terminal.

End point

135 Beaver St, Banff, AB T1L 1A1, Canada
If you want a different drop-off location in Banff, Please provide your Hotel and AirBnB to the driver/customer service upon check-in at the airport ticket office.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Service animals allowed
Near public transportation

Infants must sit on laps
Most travelers can participate
Child will have to have its own seat
This tour/activity will have a maximum of 24 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Featured review

Ilyssa_G

I arrived early and was able to get on an earlier shuttle . Our driver Red was excellent. Would use them again.

Reviews

3.4

based on 8 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Easy way to get to hotel

Rosanna_L, Jul 2026

Great transfer, but more information on which kiosk to go to would have been helpful. Although we couldn't pick our hotel when booking the driver dropped us off there which was great.

Amazing view

Mae_V, Jul 2026

Amazing view enroute to Banff— driver was kind and staff at the airport , and prompt! Highly recommended!!

Driver left us 1.2 km from our hotel!

Wayne_S, Jun 2026

Our driver left us at a hotel that wasn’t ours despite my objections. He kept saying it’s the same, it’s the same. Well it wasn’t the same! According to Google Maps it was 1.2 km from our hotel so we had to drag our luggage 1.2 km to get to Banff Finn where we were supposed to be . I’m not happy at all the way it turned out because we were tired from our flight and it was pretty warm that evening. I think you owe us a partial refund.

Response from Host, Jun 2026

Thank you for your message. We are sorry to hear that your drop-off experience caused frustration, especially after your flight and while travelling with luggage. We understand this was not the arrival experience you expected, and we apologize for the inconvenience. Your transportation from Calgary to Banff was completed, and the drop-off was still within Banff. If a guest were mistakenly dropped off in Canmore instead of Banff, that would be a different situation where a goodwill adjustment, such as a discount or partial credit, may be considered. However, in this case, the service was completed to Banff. That said, we acknowledge there was confusion at the final drop-off point. We will remind our drivers to confirm hotel names and addresses more clearly with guests before drop-off to avoid similar concerns in the future. We appreciate you bringing this to our attention and thank you.

Needs Improvement

Stewart_S, May 2026

The driver was excellent and the vehicle was spotless but communication with the tour company is terrible. I tried over 2 days to confirm pickup at my hotel. Sent 3 messages, 1 email and 1 phone call. Email could not be delivered. Phone call wouldn't go through. The 3 messages sent through Viator were finally answered at 1:30am on the day the pickup was supposed to happen. Everything worked out but a simple acknowledgement of the first message would have prevented unnecessary stress.

Response from Host, May 2026

Thanks for understanding, we are trying to hire people to do the communication, AI won’t make a difference either but for sure we will make an improvement and use actual person on the other line.

Disappointed, I received...

dannielle_a, Apr 2026

Disappointed, I received communication that there was a cancellation the night before due to mechanical and then when I went to the counter they said the driver called in sick and then another provider offered a ride at twice the price- not a great start to my getaway

Response from Host, May 2026

We apologize for the experience we are just operational constraints for the past week, We layoff staff and we are on the process of getting more reliable contractors. I hope it makes you feel better now, We wish you finish your holiday with a more positive ending.

In all communications,...

Rosanne_M, Apr 2026

In all communications, carrier was never identified other than Calgary Airport/Banff Shuttle. Only by process of elimination at the airport did we find our reservation with “Banff Explorer”.

Response from Host, Apr 2026

Thank you for pointing this out, We will make an update on the ticket so not to confuse our customer. Yes indeed our bad to assume it was already on the title by Banff Explorer. You are help us to improve, again and we hope you have a nice vacation.

Banff Shuttle

Anonymous, Mar 2026

Very punctual but their instructions on how to find them at Calgary was very very confusing. Needs to be edited. Driver was excellent and drove within speed limits at all times.

Response from Host, Jun 2026

Thank you for the amazing review! Our goal is to make airport transportation to Banff simple, reliable, and comfortable from the moment you arrive at Calgary Airport. We’re glad our exceptional driver helped make the ride professional, smooth, and enjoyable.

I arrived early and was...

Ilyssa_G, Feb 2026

I arrived early and was able to get on an earlier shuttle . Our driver Red was excellent. Would use them again.

Response from Host, Jun 2026

Thank you for choosing Banff Explorer®! We’re delighted to hear you had a great experience with our Calgary Airport shared shuttle to Banff. Reliable pick-up, comfortable transportation, professional driving, and easy hotel or Airbnb drop-off are exactly what we aim to provide.

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