Banff: Gondola, Hot Spring and Three Lakes Tour

Calgary, Canada

10 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

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Overview

What's Included

Air-conditioned vehicle
Parking Fees
Bottled water
GST (Goods and Services Tax)

Admission Fee - As of summer 2025, adult admission prices start at approximately $60 CAD, with peak prices reaching up to $75 CAD, depending on the day and time of booking
Admission Fee - The Banff Upper Hot Springs admission ticket grants you access to soak in natural, mineral-rich thermal waters surrounded by stunning mountain views. Tickets typically cost around 10-15 CAD per person

CA$16.50 per person

Meeting and Pickup

You can head directly to your preferred meeting point, or request pickup.

Pickup points

Select a pickup point

Pickup details

Please be ready at your hotel lobby or designated pickup point 10 minutes before your scheduled pickup time. Look for our vehicle marked with the Canadian Rockies Tour and Travels LTD logo. For any changes or assistance, contact us at +1587-837-8786.

Meeting points

Select a meeting point

End point

This activity ends back at the meeting point.

Operating hours
.7:30 am

Itinerary

Banff Gondola

1 hour 20 minutes • Admission Ticket Not Included

Banff Upper Hot Springs

1 hour 20 minutes • Admission Ticket Not Included

Banff

1 hour 20 minutes • Admission Ticket Free

Lake Minnewanka

1 hour 20 minutes • Admission Ticket Not Included

Two Jack Lake

30 minutes • Admission Ticket Included

Johnson Lake

30 minutes • Admission Ticket Included

Bow Falls

30 minutes • Admission Ticket Included

Surprise Corner

20 minutes • Admission Ticket Included

Banff Town Sign

20 minutes • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Near public transportation
Infant seats available

Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
Most travelers can participate
This tour/activity will have a maximum of 65 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Featured review

Jan_J

Our first time to Banff, it snowed, and some of the roads were closed. We were unable to reach some of the locations on our excursion. Our guide was very accommodating with taking us to other destinations that were just as spectacular. The Gondola ride was definitely worth the experience. Absolutely gorgeous and breathtaking views from the top. Our guide, (sorry I can’t remember his name), was very very friendly, patient and kind. The trails we walked sometimes were slippery from the snow. He made sure we had safe footing at all times. It was a challenge. Thank you for keeping us safe.

Reviews

3.6

based on 12 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Great tour guide....

April_J, Mar 2026

Great tour guide. Wonderful photo ops and highly recommended. Knowledgeable tour guide was very friendly.

Banff Experience you must see.

Jan_J, Mar 2026

Scenic views but cancelled attractions without notice

Alita_M, Nov 2025

We had a terrific driver who took great care of us during the day. We booked the trip expecting the gondola and hot pool, however both were closed and we expected a similar experience to replace them. It was disappointing to not have that experience since it was the prime attraction that was purchased.

Unbeatable price - to see...

Abul_H, Aug 2025

Unbeatable price - to see all. Worth of the price. 100% suggest to take this tour- you will love. The driver Inder was great. Love this tour with beautiful memories.

Response from Host, Aug 2025

Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the tour, found it great value, and created beautiful memories. Inder will be pleased to know that his efforts made a positive impact on your experience. We look forward to welcoming you on another memorable tour soon!

Banff gandola tour

Maaya_A, Jul 2025

The tour manager was very accommodative of our last minute request to reschedule our trip. We were able to take the trip on another day and had a very good experience with our guide Vikram.

Response from Host, Aug 2025

Thank you for your kind feedback. We’re glad to hear that our team was able to accommodate your last-minute rescheduling request and that you had a very enjoyable experience with Vikram as your guide. We look forward to welcoming you on another memorable tour soon!

Not what I signed up for

Jennifer_H, Jul 2025

Do not select the option to purchase admission tickets to the hot springs in advance with this tour. You do not get them and then they won’t refund your money. The tour that we went on was also not what we signed up for. It seemed like they combined 2 tours together and we went to lakes that were not in the original itinerary plus they were going to skip the hot spring altogether because we were the only travelers in the group who had that option on our tour. So we were given 15 minutes at the very end of the tour to walk on our own from the gondola to the hot springs, only to be told they would not honor our tour ticket that said “with hot springs” as they have no contract with Viator and we could pay another $16.50 each again if we wanted to go in. I have requested a refund from the tour operator several times and still haven’t received it. This is the first time I have had a bad experience with a tour on this app.

Response from Host, Jul 2025

Thank you for sharing your feedback. We’re very sorry to hear about your experience and the confusion regarding the Hot Springs admission. Please know that all activities should align with the confirmed itinerary, and we regret any changes or miscommunication that occurred. We’re currently reviewing your booking details and will follow up regarding your refund request as soon as possible. We appreciate your patience and the opportunity to make this right.

Worst experience

Maninder_T, Jul 2025

Worst, we originally booked for Gondola, hot springs, and three lakes. We got mail in the midnight before the trip that we are going to lake Louise and lake moraine. We had planned to go to lakes the next day. It messed up our plans. The manager said take the lakes tour and I will adjust you next day for Gondola. So we cancelled the lakes trip which was with other agency and went with them. The next day the manager says I couldn't accommodate you and you can take full refund. The manager's mismanagement ruined our trip, messed up our plans, and we haven't got the refund. One more thing, we had to argue with the manager the whole trip instead of enjoying the trip that they put us in. Please get us our full refund ASAP if the agency is reading this.

Response from Host, Jul 2025

Thank you for taking the time to share your experience. We sincerely apologize for the disruption and inconvenience caused by the last-minute itinerary change and the resulting impact on your travel plans. We understand how frustrating it must have been to adjust your schedule based on assurances that could not be fulfilled, and we regret that this led to further confusion and dissatisfaction during your trip. Arguing with a manager instead of enjoying your experience is certainly not the standard we aim to deliver. We are currently reviewing the details of your booking and will prioritize processing your refund as requested. You will receive a confirmation as soon as it has been completed. Thank you for your patience, and again, we are very sorry for the inconvenience caused.

There was no free bottled water as was mention in the deal. A/C was not working as good.

Maureen_R, Jul 2025

There was a lot of side trip looking for more passengers. We were behind. No free complement bottled water. The bus was not as new a/c was not working good as it was so hot that day. We were 21 in the bus.

Response from Host, Jul 2025

Thank you for sharing your feedback with us. We truly regret that your experience did not meet expectations, and I apologize for the inconvenience you faced during the tour. We understand that the additional stops to locate other passengers caused delays and impacted the flow of your day. We’re currently reviewing our pick-up procedures to minimize such disruptions in the future. I also apologize for the lack of complimentary bottled water and for the discomfort caused by the air conditioning not functioning optimally, especially on such a warm day. Guest comfort is very important to us, and we are addressing the condition of the bus to ensure it meets proper standards going forward. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We’re committed to improving our services and hope to have the opportunity to provide you with a much better experience in the future.

Poor driver/guide

Lois_J, Jun 2025

The guide, Cum, was awful. He was rude and disrespectful and had little idea of what he was doing. He also arrived 45 minutes late for pick up

Response from Host, Jul 2025

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience, and I want to sincerely apologize for the behavior and delay you encountered during your tour. It is deeply concerning to learn that our guide's conduct was perceived as rude and unprofessional. This does not reflect the standards we expect from our team, and I assure you that this matter is being taken seriously. We are addressing your concerns directly with the guide involved and taking appropriate steps to ensure this does not happen again. I also regret the late pick-up and the impact it had on the start of your day. Punctuality and respectful service are key elements of a positive tour experience, and we clearly fell short. We genuinely appreciate your feedback and the opportunity to improve. Please accept our sincere apologies, and if there is anything we can do to make amends, we would be happy to discuss it further.

Beautiful Spots But Nearly 14 Hours

Matthew_L, Jun 2025

There’s a lot to like about this tour. Our guide was charismatic, took fantastic photos, and knew all the best spots at each location. The scenery was stunning, and the price was fair. That said, a few tweaks could make this experience even better. 1. Timing: The tour ran nearly 14 hours (7:30 AM–9:15 PM), significantly longer than the advertised 10 hours. I had to bail on dinner plans with my friends. This wasn’t due to delays but an overstuffed itinerary. So maybe focus on the highlights (hot springs, gondola) and skip less impactful stops like the "secret lookout" or one of the lakes. Also, maybe streamline lunch. You could partner with a restaurant for a pre-set menu or advise guests to pick a spot in advance on the way. In the town of Banff its choice overload with the restaurants. 2. Logistics: A logo or distinct marker (e.g., a blue stripe) on the van would help—meeting among rows of white vans was tricky. Or consider a meet up spot that’s less crowded with tour vans and airline shuttles. This could also help with regrouping at the tour locations. This company has huge potential. The guide’s enthusiasm and eye for photo ops are standout strengths. With a tighter schedule and clearer logistics, this could easily be a 5-star experience. Rooting for you!