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What are people saying about Cozumel
Mary_W, Sep 2026
Outstanding Customer Service
We had the pleasure to be in contact with Carlos Reberto Alpizar Quezada who was our Mexico Travel Solution representative. He was absolutely wonderful. My sister and I had missed our connecting flight to Cozumel, because of delay from original flight. I sent a text to Carlos to explain our situation and he told me to let him know our change plans to getting to Cozumel Mexico. I advised Carlos we will be taking the Fairy from Playa Del Carmen to reach Cozumel Mexico and gave him our time of arrival. This time was much later than our initial arrival time, but he let me know that don't worry about going to Airport, he would have someone meet us at the Cozumel Fairy pier. This happened to be his coworker Monica. Once we meet her, she made sure to get use our transportation to Occidental Cozumel resort. We were in a strange country, but the communication between these two people was outstanding and made us feel better that we would finally reach our destination. Their customer service was very pleasant and appreciated. I felt that they went above and beyond and we can't thank them enough. We finally met Carlos the next morning, for we had to go to airport to retrieve our luggage. We made arrangements with Carlos and we booked an excursion through him. Carlos was very detailed on who was picking us up for airport and for excursion. For the pickup to airport is where we meet Angle, so we can get our luggage. Again, we experienced friendliness and great customer service. Angle was aware that we had a round trip ticket back to resort. He offered to wait for us once we retrieved our luggage, this way we did not have to go and look for mts representative. This was a tremendous jester and one we accepted. The three people I mentioned showed above and beyond wonderful and outstanding customer service skills. Koodos to all of them! I would recommend this transportation service to all going to Cozumel Mexico.
K_M, Jul 2026
Nice, short snorkeling trip
I chose this shorter trip so we'd also have time to explore other parts of the city. We were on a cruise and had limited time. It was just my son and I and he was very hesitant to get in the water. The crew did their best to encourage him. He still had a good time on the boat and I enjoyed snorkeling.
Arthur_V, Jun 2026
Cozumel get-away
Our driver was courteous and friendly and asked if we needed to stop for any reason before bringing us to the hotel. We have been here many times and that has never happened before. The ride was comfortable and had a great air conditioner. I felt the price was reasonable for the amount of people (10) we had and will definitely use them again…highly recommended. Round trip from airport to hotel and hotel to airport was 260.00.
Michelle_A, May 2026
Great find!
MTX was waiting for us just outside the airport. Within 10 mins we were on our way in the shared van. We were staying on the north side and had only 2 stops along the way. Ride was short and pleasant. Our driver was very nice and courteous. Would recommend and would use this service again. Best of all it was only $9 per person!
Michael_R, Feb 2026
No Brainer
A group of 8 of us booked a private round trip transfer from Cozumel Airport to our Secrets resort approximately 20 minutes away. Everything went great. They were waiting for us as we walked out of the terminal. They were at our hotel when they said they would be there to pick us up on our return trip to the airport a week later. Convenient, fast, good value and reliable.
Edgardo Z, Dec 2025
Excellent service!!!!
We arrived at the ferry tickets and we were lucky enough that it will be 15 minutes before the Overseas sailing. We bought at the official agency who gave us a discount and offered us the ride to Heaven and Heaven. Unmissable walk in Cozumel. The company and its ship are top notch
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