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Versailles Palace Entry and Audio Guide

Versailles, France
High interest
Booked 4 times today.
  • 3 hours (approx.)
  • Offered in: English

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Overview

    What's Included

    • Entry ticket to Versailles Palace and Garden
    • Ticket to Marie Antoinette's estate and the Trianon
    • Audio tour app to Versailles Palace
    • Multilingual audio commentary
    • Headset and mobile device
    • Guided tour

    Meeting and Pickup

    Departure Point

    • Palace of Versailles, Place d'Armes, 78000, Versailles France

    What To Expect

    1

    Palace of Versailles

    Admission Ticket Included

    Additional Info

    • Confirmation will be received at time of booking
    • Not wheelchair accessible
    • Service animals allowed
    • Near public transportation
    • Most travelers can participate
    • Before you arrive please scan the QR code on your voucher to check in for your trip and to find all your essential travel information.
    • Entry to Versailles Palace is subject to a security check: please bring photo ID.
    • Flash photography is not permitted inside the Palace. Sharp objects, luggage or large bags are not permitted.
    • Before arrival please scan the QR code on your voucher to download the audio guide
    • Go directly to Entrance A of the Palace, located in the Dufour Pavilion at the top left of the Cour d'Honneur. The selected timeslot allows entry within 30 minutes of the booked time.
    • Viator vouchers will not be accepted. Please read your booking confirmation for more information.
    Supplied by

    Cancellation Policy

    This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

    Traveler Photos

    Gallery picture 1 (from a traveler's review)
    Gallery picture 2 (from a traveler's review)
    Gallery picture 3 (from a traveler's review)

    Reviews

    2.5
    based on 21 reviews
    Total reviews and rating from Viator & Tripadvisor
    We perform checks on reviews
    Sort by: Most insightful

    Check tickets before you go.

    Grace_S, Jul 2026
    Be sure to open QR code before you get there. The palace only takes barcode tickets. I called help line for assistance and they did help immediately and changed the time on the ticket from 11:30 to 1:00 due to our troubles. However, the audio payment did not transfer and so didn’t want to hold up the line, so I purchased two more.

    Response from Host, Jul 2026

    Grace, Thank you for taking the time to share your experience and for your helpful advice to future visitors. We're glad our support team was able to assist you quickly and accommodate your requested time change. We sincerely apologize for the inconvenience with the audio guide. If you haven't already, please contact us directly with your booking details, and we'll be happy to review the additional purchase and work with you to find an appropriate solution. We truly appreciate your feedback and hope you enjoyed your visit to the palace despite the initial difficulties. Vox City International

    Crowded and hot experience

    Eleonora_B, Jul 2026
    We never received the audio we had to pay extra. The palazzo is sooooo hot and you are walking room to room with lines of ppl. It’s not a great experience tbh overated. I love the Caserta palace so much better you see so much more and less ppl

    Response from Host, Jul 2026

    Good morning, Eleonor Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We sincerely apologize for the issue with the audio guide. If you had to purchase it separately, please contact our customer support team with your booking details so we can review your case and work toward an appropriate solution. Regarding the temperature inside the palace, unfortunately, weather conditions are beyond our control, especially during periods of extreme heat. We understand that this, combined with large visitor numbers, can affect the overall experience, and we appreciate you sharing your perspective. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Vox City International

    Versailles

    Terry_E, Jul 2026
    I highly recommend this tour of elegance and history. While I did not have a tour guide it was just as fulfilling

    Crowded

    Troye_C, Jul 2026
    It was way over crowded! They let entirely too many people in. We were packed in body to body and people were pushing. If there had been an emergency people would be trampled. The garden was nice.

    Response from Host, Jul 2026

    Thank you for sharing your feedback. We’re glad to hear that you enjoyed the garden and its beauty. We’re sorry to hear that your visit was affected by the crowds and that you felt uncomfortable due to the number of visitors. We understand how important it is for guests to feel safe and be able to enjoy their experience comfortably. We appreciate you bringing this to our attention, and we will share your comments with the relevant team as we continue working to improve the visitor experience. Thank you again for your feedback. Kind regards, VoxCity

    We were only able to see...

    Kelsey_R, Jun 2026
    We were only able to see one section of the museum because the security guard thought they were scam tickets. I did not receive this in time as I received it over an hour and a half later after messaging. He was kind enough to let us through. We did not know that they only accepted one kind of ticket. There was nothing specific shared about what kind of ticket was shared.

    Not worth it

    Maria_M, Jun 2026
    Unfortunately the price is very elevated for what its offer. The entrance to Versailles is only €35 the audio guide €4. I was charged $66 the audio guide was not as expected, no guide no extra perks. I would rather but the tickets directly with the palace.

    Response from Host, Jun 2026

    Thank you for taking the time to share your feedback. We're sorry to hear that the experience did not meet your expectations and that you felt the value did not justify the price paid. We understand your concerns regarding the cost and the audio guide experience. Our packages are priced to include not only the admission ticket but also booking services, platform fees, customer support, and the convenience of securing access in advance. However, we understand that every guest evaluates value differently, and we're sorry that the experience fell short for you. We also regret that the audio guide did not provide the level of information and engagement you were expecting. Your comments are valuable and will be shared with the relevant team as we continue to review and improve our offerings. Thank you again for your honest feedback, and we hope you were still able to enjoy the beauty and history of Versailles during your visit. Kind regards, VoxCity

    Great tour, audio guide app a challenge

    David_B, Jun 2026
    Versailles is nothing short of spectacular, and the audio guide provided was useful and informative, however using the app was difficult to figure out when to start “listening” and getting to the menu to select the room to listen to. Once we figured that out. It was excellent.

    Buyer Beware

    Shs8800, Jun 2026
    We were told that these tickets were not official and could not be used by several people. Finally someone took pity on us and let us in. Had to pay for Audio even though ticket said it was included 10 euro. Why is Viator ok with this?

    The instructions to...

    Rosena_B, Jun 2026
    The instructions to collect the tickets from the Palace was incorrect, there is no QR Code machine for the staff to provide us with the actual tickets. The validated tickets should be sent directly to our personal emails so that we have them a day before the visit and don’t need to panic about not having the tickets on the day.

    Dont buy from Viator

    Brian_S, May 2026
    I would not book through Viator again. First tickets I booked were cancelled the day before the trip to Versailles with no explanation. When I inquired it was due to technical difficulties. Cant be any more technical difficulties than trying to get my tickets from the Viator site. If you don't have the app or cant get the app because your phone is not up to date, the tickets are frustrating to download. My wife did have the app and the tickets still refused to load. When we finally got the tickets after much frustration and tried to enter one of the tickets was not valid and kept coming up that it had already been used. Ruined the event. This is not a review of Versailles its a review of not using Viator to get in. Get your tickets elsewhere.

    Response from Host, Jun 2026

    Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced, both with your initial booking and with accessing your tickets. We understand how frustrating it must have been to deal with a cancellation, technical issues, and ticket validation problems, especially when you were looking forward to your visit to Versailles. This is certainly not the experience we want our customers to have. We would like to better understand what happened and investigate the issues you encountered with the tickets. We kindly invite you to contact our customer support team with your booking details so that we can review the matter thoroughly and assist you further. We sincerely apologize for the inconvenience caused and appreciate you bringing these issues to our attention. Sincerely, VoxCity

    Great venue but disappointing service

    Louise_D, May 2026
    I enjoyed the venue it lived up to my expectations. I was not happy with being told that I had to pay extra for the audio guide. I gave proof that I had already paid and was told no you have to pay again.

    Ease of booking

    Rene_A, May 2026
    Booking the ticket was very easy. Follow the booking time, get in the queue and you’re on your way..

    Barely 1 hour in the...

    Estelle_B, Jul 2026
    Barely 1 hour in the castle, because of the heatwave, they kicked us out at 4:30 PM. Can we ask for compensation?
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    Response from Host, Jul 2026

    Bonjour, Estelle Merci d'avoir partagé votre expérience. Nous sommes sincèrement désolés que votre visite ait été écourtée en raison de la canicule. Oui, bien sûr. Nous vous invitons à contacter directement notre service client en indiquant les détails de votre réservation. Notre équipe examinera votre dossier avec attention et vous accompagnera dans votre demande de dédommagement. Nous vous présentons encore une fois toutes nos excuses pour ce désagrément et vous remercions de votre compréhension. Vox City International

    Purchased 4 tickets for...

    Normand_M, Jul 2026
    Purchased 4 tickets for the wrong date without the option to change it even a few minutes after the transaction... I tried to contact several times but without success... very disappointed...
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    Response from Host, Jul 2026

    Merci d’avoir partagé votre retour. Nous sommes désolés d’apprendre votre déception concernant votre réservation. Nous comprenons qu’une erreur de date puisse être frustrante, et nous regrettons que vous n’ayez pas réussi à nous joindre au moment où vous aviez besoin d’assistance. Nous vous invitons à contacter notre service client afin que nous puissions vérifier les détails de votre réservation et voir comment nous pouvons vous aider. Nous restons à votre disposition et espérons avoir l’occasion d’améliorer votre expérience. Cordialement, VoxCity

    The technology.....

    Dorothee_B, Jul 2026
    The Palace of Versailles is very worth seeing on its own. However, the booking process is very confusing. Due to the emails from Viator, one could access the Viator App (which needed to be downloaded beforehand), but that was about it. In short, everything was very cumbersome and confusing for our booking, especially since it was also very difficult to use the internet due to the number of visitors. We booked a tour with an audio guide. However, no one (including the Versailles staff at the information desk) knew where and how we could get the audio guide. On the contrary: we were told that our audio guide reservation was 90% unsuccessful, due to another provider??!!!! Due to the language difficulties, we gave up and downloaded the Palace of Versailles app, which was recommended by the in-house staff, and we strolled through the rooms with it. By the way, it worked very well. So it would have only cost us the basic entry fee! What a pity!
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    Response from Host, Jul 2026

    Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Ihnen das Schloss Versailles selbst gefallen hat und Sie die Besichtigung genießen konnten. Wir bedauern jedoch sehr, dass es bei der Nutzung des Audioguides und beim Auffinden der entsprechenden Informationen zu Schwierigkeiten gekommen ist. Wir verstehen, dass eine unklare Kommunikation und technische Probleme vor Ort besonders frustrierend sein können. Wir möchten darauf hinweisen, dass die Informationen zur Nutzung des Audioguides in den Buchungsunterlagen und über die Viator-App bereitgestellt werden. Dennoch nehmen wir Ihr Feedback sehr ernst und werden es an unser Team weiterleiten, um die Abläufe und die Kommunikation weiter zu verbessern. Wir danken Ihnen nochmals für Ihre Rückmeldung und hoffen, dass Sie trotz dieser Unannehmlichkeiten einen schönen Besuch im Schloss Versailles hatten. Mit freundlichen Grüßen, VoxCity

    Very disappointed not to...

    Maryse_P, Jun 2026
    Very disappointed not to have been informed in advance that the attraction was exceptionally closed. Mr. Trump's visit was known before the morning of the event. And especially extremely frustrated not to easily get a refund for the activity. The link I received is not functional when it is the day of the activity and the activity has passed.
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    Scammed

    michael_e, Jun 2026
    Nothing worked! Paid and couldn't get in twice. I was told at the information desk that one ticket was a fake, and I had to buy a new one on-site. The second ticket also didn't work! I was also at the information desk. Stay away from this scam; over 130 euros for nothing
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    Response from Host, Jun 2026

    Vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie eine solche Erfahrung gemacht haben. Wir möchten klarstellen, dass die an unsere Gäste versendeten Tickets offizielle Eintrittskarten der Attraktion sind. Darüber hinaus begrüßt unser Host die Kunden am auf dem Voucher angegebenen Treffpunkt, wo alle wichtigen Informationen zum Besuch bereitgestellt werden. Da wir großen Wert darauf legen, unseren Kunden die bestmögliche Erfahrung zu bieten, würden wir gerne besser verstehen, was in Ihrem Fall passiert ist. Bitte kontaktieren Sie unseren Kundenservice, damit wir den Vorfall prüfen und Ihnen weiterhelfen können. Sie erreichen uns unter: +39 392 048 1888 Vielen Dank für Ihre Unterstützung und Ihr Verständnis. VoxCity

    Palace of Versailles is...

    Grit_A, Jun 2026
    Palace of Versailles is a great experience, but unfortunately it was very crowded and several school classes (elementary school?) were wandering around the palace... Additionally, one must pay extra admission for the gardens...:-(
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    Not satisfied, you did not keep your commitments.

    Yvon_L, May 2026
    I paid for an audio guide for two, which I did not receive; I was denied the audio guide at the Versailles site because I did not have the required documents. Documents that you did not provide me! Moreover, you are too expensive. I am requesting a refund. I am absolutely not satisfied. This is a scam!
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    Response from Host, May 2026

    Bonjour, Nous sommes sincèrement désolés pour votre expérience et comprenons votre frustration. L’audioguide est téléchargeable via le voucher fourni lors de la réservation, et nous regrettons sincèrement que cela n’ait pas été suffisamment clair dans les instructions envoyées. Notre service client reste toujours disponible pour assister nos clients avant et pendant leur visite, et nous aurions été heureux de pouvoir vous aider immédiatement si vous nous aviez contactés sur place. Nous prenons également en compte vos remarques concernant la communication et nous travaillerons à rendre les informations plus claires afin d’éviter ce type de situation à l’avenir. Cordialment, VoxCity
    Likely to Sell Out

    From $40.81

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    -You will not receive a refund if you cancel.

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    On average, this is booked 38 days in advance.

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