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Segovia Alcazar Castle Entry Ticket

Segovia Alcazar Castle Entry Ticket

Segovia, Spain
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Segovia Alcazar Castle Entry Ticket

Segovia, Spain
  • 1 hour 30 minutes to 2 hours (approx.)

Overview

    Cancellation Policy

    This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

    Reviews

    2.3
    based on 3 reviews
    Total reviews and rating from Viator & Tripadvisor
    We perform checks on reviews

    Disappointed

    Michelle_T, Mar 2026
    We purchased tickets on Viator for this excursion at Segovia Alcazar. When we arrived, we were told they were unable to honor those tickets so we paid for new tickets to enter. I contacted Via tour who has said they will not refund money as there was nothing wrong. I believe that they are in the wrong and should refund our money as we use them all the time in our world travels disappointing to say the least.

    Response from Host, Mar 2026

    Thank you for your review. All tickets provided are valid and correctly issued. As clearly stated in the product details, this is a time-slot based ticket, meaning entry is only possible at the selected time. If the entry time is missed, access is not allowed by the venue, and this is strictly enforced by the attraction itself. For this reason, tickets are sold with specific time slots, and we strongly recommend arriving on time to avoid any issues.
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