ATV Buggy Adventure to Macao Beach and Water Cave in Punta Cana
Recommended by 92% of travelers
Badge of Excellence
Punta Cana, Dominican Republic
- 3 to 4 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Private transportationRound-trip transportation
- Coffee and/or TeaTasting of Chocolate and Coffee, Mamajuana Rum, and Green Tea
- Entrance to Swim in a Natural Cave - Blue Water Cenote
- Tour of the Beautiful Macao Beach
- Towels
- Old clothes, sunscreen, sunglasses, bandanas, and swimwear
- Tips for crew and drivers
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Pickup details Pick-up is included from the lobby of most hotels and resorts in the Bávaro–Punta Cana area. For the Cap Cana area, you must request an access pass so we can enter the property. Transportation is not included for same-day bookings or for accommodations located in the Friusa or Verón areas — guests in these cases must arrive at the meeting point on their own.The night before your tour, you will receive a confirmation with the exact pick-up time. Pick-ups are conducted directly at your hotel Lobby, unless a specific security restriction at your resort requires meeting at the Gate.Pick-ups generally start within a 1-hour window before the tour begins, but in some hotels they may start up to 2 hours before the tour due to logistics and multiple pick-up stops. Please be ready at the confirmed location 5 minutes before your scheduled pick-up time. Our driver will take a photo of the Lobby upon arrival. If you’re not present within 10 minutes, it will be considered a no-show. No-shows are non-refundable.
Itinerary
Bavaro (Pass By)
1
Macao
30 minutes • Admission Ticket Free
2
Los Hoyos del Salado (Cenote)
25 minutes • Admission Ticket Included
3
Playa Macao
30 minutes • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Service animals allowed
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- This tour/activity will have a maximum of 150 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Stacey_Y
We had a great time on our buggy adventure. Our guide Richard was very friendly and provided excellent service. I accidentally lost my phone on the ride and the photographer found it for me! Not sure how he was able to find it but I am so grateful he did! I highly recommend this tour! You WILL get dirty so plan accordingly.
Reviews
4.7
based on 319 reviews
Gaston_M, Apr 2026
The buggy Tour was a fun muddy ride ...BUT it did not take us to Macao Beach or the Water Cave which for us was the the part we were looking forward the most !!! ...it was just a buggy ride that started 1.5 hour late ...and back to the buggy ranch there was NO WATER at All to wash up ...had to go back in the bus fully encased in mud ;) :(
Response from Host, Apr 2026
While we are glad you had a "fun muddy ride," we must clarify the facts regarding your tour on April 3rd.As it was Easter Week, local authorities unexpectedly closed access to beaches and public caves for safety reasons—a force majeure situation beyond our control. You were explicitly informed of these closures before the tour started. We gave you the option to cancel for a full refund, but you voluntarily chose to proceed with the modified itinerary.Regarding the delay and the water, we were operating at maximum capacity to ensure everyone could still enjoy their vacation despite the government restrictions. It is unfair to accept the tour under these conditions, enjoy the ride, and then leave a negative review for circumstances you were warned about and agreed to.
ANCA_P, Apr 2026
Excellent communication from start to finish! They reached out the night before with clear pickup details, including what the vehicle would look like, so there was zero guesswork. Since it was Easter weekend, the tour had to be slightly adjusted and we couldn’t go to the beach—but it was still an absolute blast! This was my second time doing a buggy ride, and I’d do it again in a heartbeat.
Response from Host, Apr 2026
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience and for highlighting our communication.As you mentioned, Easter weekend brings unexpected changes due to local regulations, and we are so glad that our transparency allowed you to enjoy the tour despite the modified route. It was a pleasure having you with us for the second time, and we are thrilled to know you had such a blast!We look forward to welcoming you back for a third ride whenever you visit us again.
Krasimira_H, Apr 2026
The reason I m giving 1 star is because ,the tour operator didnt complete the trip advertised. Because of Easter we didnt go to the cave or beach.I understand there is rules but if they did informed us we could of changed the date not wasting our money.Viator didnt help us and has sent me an email that they can't do a refund ,because the tour operator declined,and have sent me their refund policy.So in the end we went driving buggy for about 1hr hundred of us ,stopped at a fake cave and mainly vendors pushing to sell and asking for tips .Everything is tips tips tips in there ,even to take a picture of you .So no definitely I can't recommend this trip and Viator too.!!!!!
Response from Host, Apr 2026
We do not agree with your review as it misrepresents the facts. During Holy Week, local authorities unexpectedly closed access to certain beaches and caves due to safety regulations—a force majeure situation beyond our control.We were the only ranch operating to ensure our clients still had an activity. Most importantly: you were informed of these changes before the tour started and were given the option to cancel for a full refund. You voluntarily chose to proceed with the tour instead of returning to your hotel.It is unfair to complete the entire service and then request a refund through Viator once the tour is over. A refund was denied because the service was fully rendered and accepted by you at the start.
Heather_H, Apr 2026
Horrible all the way around. Rude staff. No organization. Due to our event falling on Good Friday, we found out once we arrived that we would not be doing all of the events we had been promised. We were still charged the full price. They knew in advance that we would not be able to do all events. Upon arrival there were only 2 people checking in over 50 people in a small area. Lady got frustrated and started yelling at people. They start the trip off with what is supposed to be to be an intro into Dominican life and instead it was a sales pitch. Kept saying you don’t have to buy, yet they followed you around with a basket for you to put things in. Then you are corralled back into a little area and assigned atvs. However, there is no organizing this part. They are yelling your name, but you can’t hear them clearly because side it’s so loud. As we start, 3 atvs broke down so we were stopped for 5 minutes. After that it was stop and go. Instead of going to the beach and water caves, we just drove through smelly mud water, made a U-Turn and came back. We were yelled at numerous times for trying to catch up when crossing a main road that had traffic stopped for us. They would speed by us and swerve in front of us on their own atvs. Overall, a horrible experience and not worth what they charged. Maybe would have been different if we went on the agreed upon trip, but don’t think so.
Response from Host, Apr 2026
We strongly disagree with this review, as it misrepresents what actually happened.
Your tour took place on Good Friday, a national holiday when most attractions, including the beach and caves, were closed by government restrictions. This situation was clearly explained upon arrival, and you were given the option to cancel and receive a full refund. You chose to continue the tour.
It is not accurate to claim that we “knew in advance” and hid this information. These closures are enforced externally and can change without prior notice. Despite this, we operated when most others did not.
Regarding organization and staff: managing a high-volume day like Good Friday is challenging, but our team worked to move everyone as efficiently as possible. Describing staff as “rude” or “yelling” is an exaggeration of normal crowd control in a busy environment.
ATVs breaking down occasionally and brief stops are normal in off-road excursions. Safety instructions and traffic coordination may feel strict, but they are necessary to protect all participants.
You completed the tour, used the equipment, and participated in the experience available that day. Leaving a review suggesting deception after choosing to proceed is not a fair or accurate representation of the service provided.
We stand by our operation and the effort made under exceptional circumstances.
Lizette_F, Mar 2026
We had so much fun ! The guides were great! My family enjoyed their time. Definitely will recommend!
Response from Host, Apr 2026
Thank you so much! We are thrilled to hear that you and your family had such a great time with our guides.It was a pleasure hosting you, and we truly appreciate your recommendation. We hope to see you all again for another adventure soon!
Danalyn_S, Mar 2026
As long as you avoid buying any souvenirs or goods at the “authentic Dominican home” (first stop on the tour), it’s a good tour & worth the money.
Response from Host, Mar 2026
Thank you for your feedback! We’re glad you found the tour worth the money and had a good time on the trails.
Regarding the cultural stop, we only include it so our guests can see a bit of Dominican tradition, but we are not part of any sales there—our focus is entirely on the adventure and the ride. We appreciate your honesty and are happy that the rest of the experience lived up to your expectations.
Hope to see you again for more fun!"
Laura_J, Mar 2026
Our group had a great time and the staff was good. Took awhile to get everyone checked in and actually on the buggys. Could have skipped the coffee and chocolate demonstration. The estimated time of 3-4 hours was without transportation to/from our resort so overall it was a long day. Good value for the price.
Response from Host, Mar 2026
Thank you for your feedback! We’re glad your group had a great time and enjoyed the service from our staff.
Regarding the timing, we’d like to clarify that the 3-4 hours refers to the tour experience itself; however, since we provide complimentary round-trip transportation for all our guests from various resorts, the total door-to-door time can be longer
depending on the pickup route. We appreciate your patience during the check-in and the cultural stop, as we strive to share a bit of our Dominican roots with everyone.
We’re happy you found it to be a good value and hope to see you again for more adventure!"
Andrea_C, Mar 2026
This was a super fun (and affordable!) activity. The cenote and beach were spectacular. The coffee and info on Dominican culture/food/agriculture was very interesting but it was way too long (the only reason this is 4 stars and not 5). The staff were super fun and the photos came out great too. I definitely recommend booking the 2:30pm trip so the sun dies down. And being at the beach at dusk was awesome too
Response from Host, Mar 2026
Thank you for your review and for the 4 stars! We're so glad you found the excursion fun and the cenote and beach spectacular.
We appreciate your honest feedback regarding the cultural presentation. We love sharing our Dominican roots, but we'll definitely look into the timing to make sure it flows better with the adrenaline of the ride. Your tip about booking the 2:30 pm trip to catch the sunset at the beach is fantastic—we agree that dusk at the shore is pure magic!
We hope to see you again for another adventure
Michael_C, Mar 2026
Took a very long time to get everyone signed in, then rather than get on the ATV they did a talk on coffee beans where nobody could hear because the ATVs outside were so loud. After two hours of being there and not being on an ATV we left.
Response from Host, Mar 2026
Thank you for your feedback. We’re glad you finally got to enjoy the ATVs, as the ride is definitely the highlight!
We understand that everyone is eager to start, but as a professional tour, the safety briefing and the cultural introduction to our local coffee and cocoa are essential parts of the full experience. These moments allow our guests to fuel up and learn about our roots before hitting the mud. While it may take a few minutes to get everyone ready, it’s all to ensure a safe and organized adventure for the whole group.
We appreciate your patience and are happy you got to experience the adrenaline of the route!"
Brooke_G, Mar 2026
Best experience ever!! I loved horse back riding on the beach for just $15 more!! The ATV was very fun and the cenote!!
Response from Host, Mar 2026
Thank you so much! We are thrilled to hear you had the 'best experience ever' and enjoyed the ATVs and the cenote!
Regarding the horseback riding, we're glad you enjoyed it, but we’d like to clarify for all our guests that this is an independent service offered by local vendors at the beach. It is not part of our official tour package and we do not manage those prices or services. Our goal is always to provide you with the best adventure on our route!
We can't wait to see you back for more fun!"
Bethany_D, Mar 2026
Photos were nice however we didn’t receive all of them despite paying and messaging asking for what I paid for. Dangerous buggies too.
Response from Host, Mar 2026
Thank you for your comment.
However, we must clarify that our company does not sell photos. All guests are informed that photos at the ranch are offered only by independent photographers, and any purchase made with them is completely separate from our tour service.
Because of this, it is not accurate to suggest that we failed to deliver something that we do not sell or manage.
Regarding the buggies, our fleet is new and regularly maintained to ensure safe and reliable operation for all guests.
We always respect every guest’s opinion, but it is important that reviews reflect the actual services provided by our company.
TejalN, Mar 2026
The driver never showed up. This was through Dominican experience. They never called or responded to multiple messages. Viator gave us a full refund, but nobody ever explained or apologized for why they didn’t just show up and we didn’t get the experience we had booked months ago.
Response from Host, Mar 2026
Thank you for your feedback. We would like to clarify that our transportation arrived at the scheduled time, and we even sent a photo of the vehicle at the location to the WhatsApp contact provided.
Unfortunately, the meeting didn't take place, and although our policy considers this a 'No Show,' we decided to authorize a full refund because we value our customers and don't believe in keeping money for a tour not taken.
We always go the extra mile to ensure no one is left behind, often sending private transport if necessary. We are sorry we couldn't share the experience with you this time, but we acted in good faith to ensure you weren't financially affected.
Kelsey_L, Feb 2026
The experience was ok. It was a great and reasonable price and the tour guides were friendly and helpful, but the transfer from our hotel was over 30 mins late and just kept saying to me “it doesn’t matter your tour will not start without you, don’t worry, there was traffic- it wasted some of the day. The transfer was also in a safari truck which was fine but very loud and bumpy (this is just a heads up for other travelers)
The tour it self was fine. Buggy was fun, you def get muddy and dirty do not bring nice clothes. The jump in the cave is way too quick I jumped in and out- back on buggy. Was very crowded. The beach was ok- just time to relax and dry your quick washed muddy clothes.
All and all worth the $50 USD paid.
Response from Host, Feb 2026
Thank you for your feedback and for joining our tour. We’re happy to hear you found the price reasonable and our guides friendly and helpful.
Please note this is an extreme off-road adventure. The safari trucks are used intentionally because of the rugged terrain and muddy conditions — after the buggy ride, guests return covered in mud, so regular vehicles would not be practical. The bumps are part of the authentic off-road experience.
We apologize for the pickup delay; traffic can sometimes affect timing, but we always ensure no guest misses the tour.
Francisca_H, Feb 2026
It was super fun other than getting dirty but we signed up for it… we had a great time. Our tour guide was amazing and the photographer took nice pictures.
Response from Host, Feb 2026
Glad you embraced the mud! It’s all part of the fun. We'll pass your kind words to the guide and photographer. See you next time!"
Amy_B, Feb 2026
Great fun but they really push their sales pitch for their products but the ATV trip was entertaining and the water cave was cool
Response from Host, Feb 2026
"Thank you for your feedback! We’re glad you enjoyed the trip and the cave. We appreciate your honesty regarding the sales pitch; please note that we do not sell any products ourselves, as the shop is an independent business at the ranch. We will share your comments with them to help improve the experience. Hope to see you again!"
Ben_D, Feb 2026
DO NOT BOOK WITH THIS COMPANY!!!!
Upon booking it was stated that they pick up on resort at the front gate. They aren’t even allowed past the 1st security gate roughly 5 miles from Sanctuary or other popular resorts. Our meet up time for transport wasn’t conveyed until that morning which makes it difficult to arrange anything. Zero communication through telephone only text. Very unprofessional. When I expressed my frustration and politely asked for a refund due to their lack of detailed communication and the failure to pick up on resort as initially stated I was denied and then ghosted. The last thing I wanted to do on my vacation was lose money, be overly stressed, be disappointed, waste a day, or be told to kick rocks. Don’t do it! Save your money and find another Buggy Ride!!
Response from Host, Feb 2026
We must clarify the facts as this review contains misinformation. Our tour description is very clear: for Cap Cana, pick-ups are at the Main Gate because security is extremely strict.
It is clearly stated that the guest is responsible for arranging their entry pass 24 hours before the tour. Since you did not manage the pass or follow the instructions provided in our automated messages, our vehicle was not allowed to enter.
Regarding your refund request, Viator reviewed the case and officially denied it because you failed to comply with the booking policies. When a refund is denied by the platform, it is because the operator fulfilled their part and the traveler did not follow the rules. We encourage everyone to read the tour details carefully to avoid these self-inflicted issues.
Nnamdi_D, Feb 2026
Lit make sure you wear throw away clothes or you will regret it! I wore old shoes and shirts and left valuables at home
Response from Host, Feb 2026
Great advice! We always say: the muddier, the better. Glad you came prepared with old gear so you could fully enjoy the ride. Thanks for the 10/10!"
Stacey_Y, Jan 2026
We had a great time on our buggy adventure. Our guide Richard was very friendly and provided excellent service. I accidentally lost my phone on the ride and the photographer found it for me! Not sure how he was able to find it but I am so grateful he did! I highly recommend this tour! You WILL get dirty so plan accordingly.
Response from Host, Jan 2026
"Thank you so much for your wonderful review! We are thrilled to hear you had a great time on our buggy adventure and that Richard provided such excellent service.
We are especially happy that our photographer was able to find and return your phone—we will make sure to give him a special shout-out for his effort! It’s great that you mentioned the 'muddy' side of the experience; it's definitely part of the fun, and we appreciate you advising future travelers to come prepared.
Thank you for choosing us and for your high recommendation. We hope to see you again soon for more adventure!"
william_C, Jan 2026
A bit disorganized, the staff is nice, they tried to make the experience a good time and fun for the guests. Ultimately the constant sales pitch at every stop gets annoying and distracts from the experience along with the not so organized excursion. Overall it was ok, needs a lot of work though.
Response from Host, Jan 2026
"Thank you very much for your feedback. We are happy to hear that our staff was friendly and made sure you had a fun time, as providing a great atmosphere is our priority.
We would like to clarify that our company exclusively sells the tour experience; we do not sell any merchandise, souvenirs, or additional products. We apologize if the stops at third-party locations felt like a constant sales pitch, as this is not part of our service. We take your comments very seriously and will work on organizing the itinerary better to ensure that nothing distracts our guests from the experience itself.
We appreciate your honesty and will use it to improve our organization. We hope to have the chance to provide you with a much better experience in the future."
Ari_K, Jan 2026
If you care mostly about the ATV experience, I highly recommend choosing another company. We were forced to ride in a straight line at no more than ~20 km/h. When we tried to slow down slightly to create space so we could accelerate, the staff started yelling at us and even took our ATV keys at one point. They claimed we weren’t allowed to go any faster, yet we were repeatedly passed by ATVs and buggies from other tour companies.
Overall, the staff were rude and hostile throughout the experience. They also aggressively try to sell goggles and a bandana face covering (unless you bring your own), even though they are not necessary. When I said I was fine without goggles, the manager berated me and said he would not be responsible for any “damage” I might sustain. In reality, goggles were completely unnecessary for the ATV ride (though I would recommend glasses or goggles if you’re riding a buggy, since you’re much closer to the ground). And the constant pressure from outside vendors to buy things was an annoying part of the experience
Response from Host, Jan 2026
Thank you for sharing your opinion.
We would like to clarify a few important points for future readers.
Our ATV and buggy tours operate under strict safety regulations. Riding in a controlled line with speed limits is mandatory to protect all participants, regardless of experience level. Attempts to create distance in order to accelerate are not allowed, and when safety rules are not followed, our staff is required to intervene—even if that means temporarily stopping a vehicle. This is standard procedure, not hostility.
We do not sell speed or racing experiences. Guests looking to ride faster or independently may indeed find other products more suitable. Our priority is safety, not competition with other companies that may operate under different (and sometimes less controlled) standards.
Regarding goggles and bandanas: these are optional protective items, recommended due to dust and mud. Staff are instructed to explain potential risks clearly; this should not be confused with aggression. As for outside vendors, they are independent and not affiliated with us, and we do not receive commissions from their sales.
Thousands of guests enjoy this tour every year precisely because it is safe, organized, and professionally managed. We stand by our team and our operating standards and wish you safe travels elsewhere.
Mary_N, Jan 2026
The buggy's were fun. The store at the location was pushy and ridiculously expensive! Everywhere we went there were vendors trying to sell things. Guys putting iguana on your shoulder telling you to take a picture then saying you owed them money. I was very disappointed with the pushy store salesmen.
Response from Host, Jan 2026
Thank you for your honest review, and please accept our sincere apologies for the persistent issues with external vendors and the pushy salesmanship you encountered—this is truly disappointing to hear, and not the experience we want for our guests.
We want to clarify that our company does not sell any products during the tour, nor do we organize, permit, or encourage vendors with animals or photo opportunities as part of our service. The vendors you encountered are independent and operate in public areas, which makes them difficult for us to control. We understand how frustrating this can be.
We are glad you still found the buggies fun, and we truly appreciate you bringing this to our attention. We will reinforce communication with our partners and guides to better inform guests about what to expect and how to navigate these situations.
We hope to have another chance to offer you a more relaxed and enjoyable experience, focused entirely on the adventure and service we aim to provide.
Hannah_B, Jan 2026
A lot of mechanical issues however guides are friendly. You don’t spend much time at each stop and vendors will try to sell you things even holding the iguana.
Response from Host, Jan 2026
Thank you for your feedback, and please accept our sincere apologies for the inconvenience you experienced with vendors during the tour.
We would like to clarify that our company does not sell products during excursions, nor do we permit independent vendors with animals or other items to approach our guests. What you encountered is not a standard part of our service, and we are addressing this internally to prevent it from happening again.
We appreciate you highlighting the friendliness of our guides, and we regret that mechanical issues and external interruptions affected your experience. Our equipment is new, and we are continuously working to ensure its reliability.
We hope to have the opportunity to welcome you back under better conditions, offering you the smooth and enjoyable experience we strive to provide.
Julianna_B, Dec 2025
The driver didn’t arrive until about 8:30am (pick up supposed to be 8:00am) then we drove around for about an hour picking up other people from their hotels and driving to venue. Once we arrived we sat through a sales pitch for about 30minutes. There’s a man who asks if you’d like a photo with his iguana and then afterwards demands $20 for the photos taken with your phone. The cave stop was about 15 minutes long and we were at the beach for less than 10 minutes. Instead of them trying to sell me souvenirs I would’ve preferred spending more time doing the excursions I had already paid for. The photos they try to sell you afterwards is also $20. Not worth it, don’t book.
Response from Host, Dec 2025
We respectfully disagree with several statements in this review and would like to clarify for future travelers.
Transportation was provided within the scheduled pickup window, and shared tours involve collecting other guests along the route, which is clearly stated in the tour description.
We want to be absolutely clear: we do not sell photos, souvenirs, animal interactions, or any additional products. We do not have iguana photo services, and no member of our team charges guests for photos. Any individuals offering photos with animals or souvenirs are independent street vendors, common in tourist areas, and are not affiliated with our company in any way. Guests are never obligated to engage and are free to simply say no.
The tour follows the itinerary as described, with stop durations planned to ensure all activities are completed safely and fairly for the entire group.
While we respect personal opinions, we also believe it’s important that reviews reflect accurate information. We remain committed to transparency and delivering the experience exactly as advertised.
— Dominican Experience®
Dmitri_S, Dec 2025
Buddies were nice. The rest was bad. The truck they drove to the collection point. The sellers. Rum tasting was pathetic. Don’t buy heavily discounted tours!
Response from Host, Dec 2025
We appreciate your feedback and would like to clarify some important points for future travelers.
All of our vehicles are modern and well maintained. We do not use old or unsafe trucks.
We also want to be very clear: we do not sell photos, souvenirs, or products. Any sellers seen during the tour are independent local vendors, very common in Punta Cana, and are not affiliated with our company nor under our control.
The rum tasting is a brief cultural stop included as a courtesy, not a commercial tasting experience.
Lastly, discounted tours do not mean lower quality. Every guest receives the same service and experience.
We believe honest and accurate information is important for future guests.
— Dominican Experience®
Lauren_C, Dec 2025
Be prepared to get dirty, but also have SO much fun! The four hours were well spent and worth the admission price.
Response from Host, Dec 2025
Thank you! We’re glad you had so much fun and enjoyed every muddy moment. It’s definitely worth it!
da_w, Dec 2025
3 of the atvs broke that i was driving,a flat,wobbly wheel and one they just made me ride a solo bike
Response from Host, Dec 2025
Thank you for your feedback. During off-road adventures, occasional mechanical issues like flats or adjustments can happen due to the terrain. Our team is always on hand to respond quickly and ensure everyone can continue the experience safely and enjoy the tour. We appreciate you riding with us.
Sushil_K, Dec 2025
We had a fun filled experience. The guys were great, explained everything well but we were not given the promised time at the beach or the caves. They advisertised to give 40 minutes on the beach , however we were hardly given 15 minutes.
Response from Host, Dec 2025
Thank you for your feedback. We’re glad you had fun and enjoyed the team. We’re sorry the time at the beach and cave felt shorter than expected—sometimes timing can vary due to group flow and safety, but we truly appreciate you sharing this and will keep working to improve the experience.
Thomas_M, Dec 2025
The ride was awesome but the cenote we were only allowed to go after we listened to a 20 min selling point then rushed down the steps charged $5 for a locker & $10 for a life jacket?? After finally jumping in the guy blows his whistle after 3 minutes to get out! The beach was nice and of course they try to sell u on everything again. Experience overall was good but time wasted
Response from Host, Dec 2025
Thank you so much for sharing your experience! 🙏
We’re really happy to know you enjoyed the ride and the tour overall.
Sobre lo que mencionas del cenote y las ventas: los vendedores y esos cargos no forman parte de nuestra compañía ni del tour. Son negocios independientes ubicados en la ruta, y aunque tratamos de minimizar esas situaciones, no tenemos control directo sobre sus tiempos ni costos.
Aun así, agradecemos muchísimo tu comentario porque nos ayuda a seguir mejorando la experiencia.
Gracias por venir — ¡nos encantaría recibirte de nuevo!
Michael_S, Nov 2025
It was a great experience. There was some issues with pickup but it was more the hotel's fault than theirs. The activities were great and the staff kept time to make sure we finished in time. Highly recommended! Great people running the operation there.
Response from Host, Nov 2025
It was a great experience. There was some issues with pickup but it was more the hotel's fault than theirs. The activities were great and the staff kept time to make sure we finished in time. Highly recommended! Great people running the operation there
Randi_M, Nov 2025
The experience from beginning to end was disappointing. The instructions for pickup from our resort were confusing, and the person we were texting for clarification was unhelpful and rude. Once we finally arrived at the destination, everything was extremely disorganized and we had to wait 1.5 hours before anything even began. The excursion started with a long sales presentation at a gift shop, and the pressure to buy things continued throughout the entire day. At every stop, in every area, we were approached by people literally trying to force us to give them money.
After that, everything was rushed. The swimming, the beach…to make us wait that long and then rush the entire trip was truly bizarre. On top of that, we got rear ended because the guide kept braking abruptly and the entire outing took 7 hours from pickup to drop-off, which would have been ok if the experience included food or at least enough time to go get food.
I’ve been on several excursions throughout the Caribbean, and this was easily the worst—definitely not worth the time or money.
Response from Host, Nov 2025
Thank you for sharing your experience with us.
We are truly sorry to hear that your tour did not meet the standard we aim to provide. As the direct operator, we take full responsibility for every part of the experience, and it is very important for us that every guest feels well-attended, safe, and satisfied from beginning to end.
What you described is not common and definitely not the level of service we deliver to our guests every day. We operate tours weekly with hundreds of clients, and situations like this are extremely rare. Still, even one negative experience is one too many for us.
We are already reviewing everything that happened with our team to understand exactly where the process failed and to ensure it does not happen again. Your comfort, safety, and trust mean a lot to us.
We sincerely apologize for the inconvenience, and we appreciate you bringing this to our attention. If you would like to discuss this further or allow us the chance to make it right, please contact us directly—we are here to help.
Thank you again for your feedback.
From $45.00
per personup to 24 hours before the experience starts (local time)
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