Cenotes Tour: Discover Hidden Gems, from Playa del Carmen

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Playa del Carmen, Mexico

Popular pick

Booked 5+ times last week!

4 hours (approx.)
Pickup offered
Mobile ticket
Offered in: English

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Overview

What's Included

Pick-up in shared transportation
Round trip aboard our air-conditioned vans
Certified guides specialized in Mayan culture who will accompany you
Delicious Mexican food dish
Visit to three cenotes (Yum-ha, Luna and Sombra), Swimming is allowed
Lifejackets for swimming

Photoss package
Local ecotaxes and service fee (29 USD per traveler)

$29.00 per person

Meeting and Pickup

Pickup points

Select a pickup point

Pickup details

We offer roundtrip transportation (from hotel or meeting point, as applicable) for all travelers who book this tour. Areas to which the transportation service applies: PLAYA DEL CARMEN: • Downtown Playa del Carmen (for hotels on the coast, due to the narrow streets, the closest meeting point applies) • Hotel zone • Playacar • Dorado Royale • Playa Paraiso • Punta Maroma • El Caracol • Paa Mul RIVIERA MAYA: • Puerto Aventuras • Xpu Ha • Akumal • Chemuyil TULUM: • Downtown Tulum, hotel zone and metropolitan area: Only 8 meeting points applies within the city (#1 Súper Akí Tulum. #2 Chedraui Selecto Tulum. #3 Hotel Secrets Tulum Resort & Beach Club. #4 Copal Tulum. #5 Oxxo Veleta. #6. Restaurant Camello Jr. #7 Mistiq Tulum Market. #8 Hotel Kore Tulum Retreat and Spa). • Tulsayab • Jacinto Pat • Xcacel NOTE: Some hotels or hotel complexes on the list do not allow access to the facilities, so pick-up at the closest possible access or entrance applies. NOTE 2: Some hotels or lodging centers are located in areas with difficult access (very narrow streets, alleys, streets in poor condition, blockages, or for security reasons), so pick-up at the closest possible point applies. NOTE 3: The exact pick-up time varies by hotel. Some estimated times are: • 9 AM tour Playa del Carmen: 7:15 AM / 8:00 AM Riviera Maya: 7:45 AM / 8:50 AM Tulum: 8:00 AM / 8:50 AM • 1 PM tour Playa del Carmen: 11:00 AM / 12:00 PM Riviera Maya: 11:40 AM / 12:50 PM Tulum: 12:00 PM / 12:50 PM The time shown on your ticket is the start time of the tour. *** If your hotel is not listed, please ask us if we can pick you up there, or what would be the closest possible meeting point. *** *** You will receive a final confirmation message (one day before the scheduled date of your excursion) with the exact pick-up time and point, to your contact information. ***

Itinerary

Riviera Maya

4 hours • Admission Ticket Free

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Infants must sit on laps

Most travelers can participate
This tour/activity will have a maximum of 30 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Reviews

4.3

based on 14 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

A highlight of our trip, but could be improved!

Kimberly_F, Mar 2026

The shuttle to the cenotes was very hot, dirty and tight (my legs didn’t fit). It also had no shocks and the ride is very bumpy and was hard on my husband’s back. However, once we arrived, our guide Christian was wonderful. The first cenotes was small and not particularly exciting but the next two exceeded expectations and this became a highlight of our trip! One problem was that the second two were very dark and Christian had only one flashlight that didn’t work very well. This tour would be greatly improved if they provided you with waterproof headlamps! Or at least individual flashlights, as it was quite hard to see, especially if you weren’t the first person in the group (those in the back had a hard time).

Response from Host, Apr 2026

Thank you very much for sharing your experience with us. We sincerely apologize for the inconveniences you mentioned during the transportation, especially regarding comfort and conditions. We truly appreciate you bringing this to our attention, as it is a very important aspect that we will review with our team to improve our travelers’ experience. We’re very glad to hear that, despite this, you enjoyed the cenotes and that Christian provided excellent support throughout the activity. We will gladly share your kind words with him. We also appreciate your feedback regarding the lighting conditions in some cenotes. Your suggestion is very valuable, as this type of detail can make a big difference in the overall experience. We’re happy to know that, overall, the tour became a highlight of your trip. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards.

Wonderful cenotes, with some caveats

Lee_D, Dec 2025

The cenotes themselves were wonderful. But there are some details to be aware of that may be challenging for some: the drive times can be long, sometimes longer than the 4 hour tour. This can make it an 8-9 hour tour. We had 2 drop out at the last minute because they couldn’t be gone that long. The bus can be crowded and hot. Claustrophobic people beware. The paths to the cenotes are uneven and wet. People with mobility issues or older people need to know this. This tour might not be for them. Two of our party of 9 had to drop out because of this. One of the cenotes goes underground - you swim in a black enclosed chamber (with flashlight). One of our party did not go. Might be hard for some people. The listing doesn’t say these things. If all this is ok with you then it’s a great tour.

Response from Host, Apr 2026

Thank you very much for sharing such a detailed review. We’re glad to hear that you enjoyed the cenotes. We truly appreciate your observations, as they help provide greater clarity about the nature of the experience. This tour includes certain adventurous and natural conditions that, as you mentioned, may not be suitable for all travelers. We will take your feedback into account to continue improving the information we provide beforehand, so each guest can make the best decision before booking. Thank you for your trust and for helping us improve.

Brutally Long Transfers - 1 Cenote instead of 3

Ben_G, Nov 2024

We signed up for the 3 cenotes tour but after driving and picking up people for over 2.5 hours we were told they didn't have enough people for 3 cenotes and we'd do a Zipline activity, 1 cenote and ATV tour through the jungle. Was still a fun day but they 5 hours of driving before and after was totally unexpected. If I knew we'd be driving that long I would have went to Chichen Itza instead. But! The one cenote we visited was really cool and they let us bring our phone inside for pictures at least!

I was really disappointed...

Veronic_L, Mar 2026

I was really disappointed and also feel like I was stuck in a tourist trap. The driver disrespected me and began to be aggressive with me when paying the tax. In short, great unprofessionalism. There's a Cenote, not three. They try to sell you lots of stuff at an exorbitant price. The only positive thing I can say is that our guide was kind.

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Response from Host, Apr 2026

Merci beaucoup d’avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes et que vous vous êtes senti(e) ainsi pendant le tour. Ce n’est absolument pas le type d’expérience que nous souhaitons offrir à nos voyageurs. Nous vous remercions pour vos commentaires, qui nous aident à identifier des axes d’amélioration. Nous aimerions en savoir plus sur votre expérience afin de pouvoir faire un suivi approprié avec notre équipe et éviter que ce type de situation ne se reproduise. Nous restons à votre disposition pour toute assistance supplémentaire. Cordialement.

The trip was three censors,...

Nicolas_R, Jan 2026

The trip was three censors, one half-open, 2 cave cenotes, the last two were far better than expected, a very great experience, Marco was a really good and safe guide, two from our team were unsure of whether the cave tours were too claustrophobic, but everyone was pleasantly surprised, a huge experience for all, the caves contain spectacular experiences.

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