Airport Arrival VIP Meet and Greet Assistance Service

Recommended by 90% of travelers

Aruba

Great choice

10+ bookings last month.

30 minutes (approx.)
Mobile ticket

Why travelers loved this

4.6

· Pete_K ·

Jun 2026

From the time we landed we had a rep meet us at our gate with our names on a tablet. They locked up out luggage and we Blasted through customs. I mean vlated through Customs was no more than 5 mins. I wish this survice was offered all over the islands.

· Gary_C ·

Mar 2026

Very friendly and knowledgeable about the area. Great experience. Saved us at least an hour or so in customs line.

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Overview

Arrive in Aruba in style and start your vacation off right away. This VIP arrival service ensures that you don't waste a minute of your precious time. Your host will meet you in arrivals as soon as you land then fast track you through immigration and customs and a porter takes care of your luggage.

VIP arrival service: Arrive in Aruba in style
Fast-track through immigration and customs
Kick off your vacation feeling relaxed and pampered

What's Included

VIP HOSTING SERVICE

Gratuity is not included
Private transportation

Meeting and Pickup

Meeting point

Queen Beatrix International Airport
Sabana Berde 75, Oranjestad, Aruba
For VIP Arrival HOSTING service, we will meet you at the arrival hallway as soon you get out of the plane after the stairways. Transportation is not included

End point

This activity ends back at the meeting point.

Operating hours
.7:00 am

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Service animals allowed
Near public transportation
Most travelers can participate

Expediting through immigration
Assistance in Baggage
Expedite Through customs
Transportation is not included
This is a private tour/activity. Only your group will participate

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Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Featured review

Debbie_C

The whole experience was amazing. The people were gracious, accommodating and professional. We breezed through customs and met our driver in record time. Highly recommend this service.

Reviews

4.6

based on 104 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Great service

Terri_P, Jun 2026

Even though we were delayed Angie stayed at arrivals for a hour waiting for us and was professional and pleasant.

Response from Host, Jun 2026

Dear Aruba Traveler, Thank you for choosing First Class Experience Aruba and for taking the time to share your feedback. We’re delighted to hear that Angie provided professional and pleasant service, even with the unexpected delay to your flight. Our team is committed to being there for our guests when they arrive, and we’re pleased that Angie helped make your arrival experience a positive one. We’ll be sure to share your kind words with her. We look forward to welcoming you back to Aruba in the future. Warm regards, The First Class Experience Aruba

Not worth it

Michele_T, Jun 2026

This is a nice service, HOWEVER, don't waste your $. The greeter was there & escorted us through but the airport needs to handle baggage more efficiently. We ended up waiting 1/2 hour for our bags...with the other travelers who DIDN'T get the VIP escort. Disappointing that the airport has all US flights arriving at the same time-between 1-2 PM. Space these flights out so people can quickly grab their luggage & start their vacation. Will not pay over $300 for thus again.

Response from Host, Jun 2026

Dear valued client, Thank you for your feedback on our Airport Arrival VIP Meet and Greet Assistance Service. We sincerely apologize for the disappointing 30-minute wait you experienced at the baggage claim. We are pleased to hear that you found the greeter very polite and nice, and the VIP escort service overall was helpful. We want to clarify that while our greeter is there to assist you, the handling, scanning, and delivery of luggage to the carousel are managed by the airline and airport, which is unfortunately outside of our direct control. We regret that this wait undermined the value of your experience. Thank you for your constructive review. We hope to serve you again soon for a truly seamless arrival. Warm regards, First Class Experience Aruba

This is a MUST!!!!

Pete_K, Jun 2026

Response from Host, Jun 2026

Dear valued client, Thank you for your incredible, enthusiastic feedback—hearing that your experience was a "MUST!!!" for your trip means the world to us. We are absolutely thrilled that our representative met you right at the gate, and especially that you "Blasted through customs" in under five minutes! That efficiency is the core of our VIP service, and we are so proud to have delivered such a seamless and memorable start to your vacation. Your high praise and kind wish that our service was offered on every island are the highest compliment we could receive. We look forward to welcoming you back to Aruba soon! Warm regards, First Class Experience Aruba

Awesome.

Gary_C, Mar 2026

Very friendly and knowledgeable about the area. Great experience. Saved us at least an hour or so in customs line.

Response from Host, Apr 2026

Dear Aruba Traveler, Thank you for choosing First Class Experience Aruba for your arrival. We’re so glad to hear that you had a great experience and that our team’s friendliness and local knowledge made a difference. Saving you time and helping you move quickly through the airport process is exactly what we aim for. We truly appreciate your feedback and hope to assist you again on your next visit to Aruba. Warm regards, The First Class Experience Aruba

Fast track through airport

fsmith1317, Mar 2026

Very helpful! Shawn was so friendly and took charge of everything. Long day of travel made easy by your service!

Response from Host, Mar 2026

Dear Aruba Traveler, Thank you for choosing First Class Experience Aruba for your arrival. We’re so happy to hear that Shawn made your journey easier after a long day of travel by taking care of every detail with such a friendly and attentive approach. It’s wonderful to know you found the experience helpful and smooth from start to finish. We truly appreciate your kind words and hope to welcome you again on your next visit to Aruba. Warm regards, The First Class Experience Aruba

Do Not Book this service ever.

Adam_W, Jan 2026

Outright Deception. A Complete Scam Disguised as “Transportation.” This is one of the most misleading, dishonest, and infuriating services I’ve ever encountered while traveling. This company appears on Viator when you search for airport-to-hotel transportation. It requires you to input your destination details, which strongly implies you will be transported there. I paid $680 for my family, expecting an actual ride. What did we get? Someone met us off the plane… and then vanished. No car. No ride. No luggage assistance. No transport of any kind. We were left standing there, confused, with all our bags, forced to find our own transportation after already paying hundreds of dollars for what was supposed to be exactly that. This service is nothing more than a massively overpriced greeting. Calling this “transportation” is outrageously deceptive. When I confronted them about this bait-and-switch, they were defensive, rude, and completely unapologetic. No accountability. No concern. Just attitude. This listing should be removed. It is intentionally misleading, preys on tired travelers, and takes advantage of families who assume they’re booking an actual transfer. If you are traveling to Aruba and searching for transportation: DO NOT BOOK THIS. You will feel cheated, frustrated, and angry—because that’s exactly what this experience delivers.

Response from Host, Jan 2026

Dear Adam, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations due to a misunderstanding regarding the services included. For clarity to future travelers, the service reserved was our Airport Arrival VIP Meet & Greet Assistance, which includes personalized assistance inside the airport. Ground transportation is not included in this service and is offered separately, as outlined in the service title and description on Viator. That said, we understand how the booking flow may have caused confusion, and we sincerely regret this. Our team did meet your family upon arrival and provided the complete arrival service as booked. We are sorry that, despite this, the experience did not align with what you expected. First Class Experience Aruba has proudly provided VIP airport services for over a decade, and we place great importance on transparency and guest satisfaction. We are actively working with Viator to further improve the clarity of our listings and have reached out privately since yesterday to offer a partial refund as a gesture of goodwill although the complete service was provided. We appreciate your feedback and the opportunity to continue improving our service for future guests. Kind regards, First Class Experience Aruba Team

VIP Entry Meet and Greet

Theresa_S, Jan 2026

It was great! Everything went smoothly and we had a wonderful experience. Couldn’t ask for better service.

Response from Host, Jan 2026

Dear Aruba Traveler, Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that you had a wonderful experience. Providing seamless, top-quality service is always our goal, and we truly appreciate you taking the time to share your thoughts. Warm regards, The First Class Experience Aruba

Great experience. Zoomed...

Anonymous, Dec 2025

Great experience. Zoomed past huge lines to breeze thru customs then a lot of advice about the island while waiting for the bag

Response from Host, Dec 2025

Dear Aruba Traveler, Thank you for your great review! We’re thrilled to hear that your arrival experience was smooth and efficient and that you were able to breeze through customs with ease. We’re also glad you enjoyed the helpful island tips while waiting for your luggage—our team loves sharing local advice to help guests start their vacation on the right note. We truly appreciate your feedback and hope to welcome you back to Aruba for another seamless arrival experience. Warm regards, First Class Experience Aruba

No Show

Laura_H, Sep 2025

There was no experience. The greeter was a no show, no contact. We had no problem navigating on our own.

Response from Host, Sep 2025

Dear Aruba Traveler, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations — especially that the greeter was a no-show and there was no contact upon your arrival. We understand your comment that “there was no experience” and sincerely regret that we were not there to welcome you as promised. This is not the level of service we aim to deliver at First Class Experience Aruba. Your comments are very important to us as we continuously work to enhance the quality of our services. Warm regards, The First Class Experience Aruba

This was wonderful. Well...

tamoriesmith, Sep 2025

This was wonderful. Well worth the money. Will use them every time. Got through the airport lightning fast.

Response from Host, Sep 2025

Dear Aruba traveler, Thank you for your amazing feedback! We’re so glad to hear you had a wonderful experience and found the service well worth it. Helping you get through the airport quickly is exactly what we aim for, and we can’t wait to welcome you back on your next trip! Kind regards, First Class Experience Aruba

Awesome 👍

dominko_a, Sep 2025

Very fast ! 😄 In and out of the airport before you know it. Very personal and all about getting you through the airport. Made sure we were comfortable. It was the fastest fast track I have experience 😁! We will definitely have to use viator again.

Response from Host, Sep 2025

Dear Aruba traveler, Thank you so much for your wonderful review! 😄 We’re thrilled to hear that our representatives at First Class Experience Aruba made your airport experience smooth, fast, and comfortable — just the way it should be. It’s great to know you felt well taken care of and enjoyed the fastest fast track ever! We look forward to welcoming you back on your next trip to Aruba. ✈️🌴 Kind regards, First Class Experience Aruba

Friendly and Quick

Debra_A, Sep 2025

This made arriving in Aruba so pleasant. No waiting in lines after the long flight. It is expensive. But for us it was worth it.

Response from Host, Sep 2025

Dear Aruba traveler, Thank you for sharing your kind words with us. We are delighted to know that our service made your arrival in Aruba pleasant and seamless. Skipping long lines after a long flight is exactly the comfort we want our guests to feel. We truly appreciate your recognition and your trust. Thank you for choosing to be a part of First Class Experience Aruba. Kind regards, First Class Experience Aruba

Definitely doing this again

JOHN_S, Sep 2025

Great - fast and seamless, the young man was polite and informative. He met us right off of the plane.

Response from Host, Sep 2025

Dear Aruba Traveler, Thank you for your kind words! We’re delighted to hear that your arrival was fast and seamless, and that our team member made you feel welcomed right off the plane. Polite and informative service is exactly what we strive for, and we’re so glad you had a great experience. We look forward to assisting you again on your next trip to Aruba! Kind regards, First Class Experience Aruba

Save your money

Jeremy_S, Jul 2025

The greeters were very friendly and personable. This just was not necessary at all. We walked through the airport, immigration, and customs with everyone else. There was nothing notable or special about this service.

Response from Host, Jul 2025

Dear Aruba Traveler, Thank you for your feedback. We're truly sorry to hear the experience fell short of what you were hoping for. We appreciate your honesty and hope to have the opportunity to provide a more memorable service in the future. Warm regards, First Class Experience Aruba

Worth the money!

Brian_C, Jun 2025

This was well worth it! We skipped all of the lines and made it though immigration in a breeze! I definitely recommend it.

Response from Host, Jun 2025

Dear Aruba Traveler, Thank you for your kind words! We're so glad your departure felt smooth and enjoyable. We truly appreciate your recommendation and look forward to welcoming you back! Warm regards, First Class Experience Aruba

Highly recommend!!! I was...

Raven_C, Jun 2025

Highly recommend!!! I was breezed through so quickly. Service was A+, very nice, welcoming and will definitely be using their services again!

Response from Host, Jun 2025

Dear Aruba Traveler, Thank you for your fantastic recommendation! We’re so pleased you experienced A+ service, which we aim to deliver every day. We look forward to welcoming you back on your next visit to Aruba! Warm regards, First Class Experience Aruba

Fast and friendly...

Lanice_A, Jun 2025

Fast and friendly service. The greeter was very pleasant and helped with bags and navigating duty free. We were able to efficiently get thru the airport with no delays.

Response from Host, Jun 2025

Dear Aruba Traveler, Thank you for your kind words! We’re delighted to hear that you enjoyed fast and friendly service, and that our greeter was able to assist you with care and ease. It’s always our pleasure to ensure a smooth and comfortable journey for every Aruba traveler. Warm regards, First Class Experience Aruba

Arrival Breeze

Sherrie_F, May 2025

Arrived at airport and Mr J was waiting for us. He was very helpful and extremely polite. We breezed through the airport and into a taxi in less than 15 minutes.

Response from Host, May 2025

Dear Aruba traveler, Thank you for your kind feedback! We’re so glad to hear that your host, Mr. J, provided helpful and polite service, making your arrival smooth and seamless. We look forward to welcoming you again on your next visit to Aruba! Kind regards, First Class Experience Aruba

Best choice for Aruba security processing

Brandon_S, May 2025

Great service, made the process in Aruba top notch..we breezed through the security and customs process

Response from Host, May 2025

Dear Aruba Traveler, Thank you for your kind review regarding your experience out of Aruba. We’re delighted to hear that the service made your journey smooth and enjoyable. Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba

They had not prepared for me

Erica_M, Apr 2025

For the price I paid I was expecting a VIP experience and received everything BUT. Upon my arrival, I was not met off the plane by anyone. Not to mention , Id booked this service about 4 weeks in advance. I was told they had to contact the office. They contacted the office and just sent a random person. All he knew to do was to walk me out. I didn't get any kind of tour or knowledge about Aruba at all. While waiting I was getting frustrated because all the passengers on my flight had already deplaned and made it out the airport. I was about to just leave and one of the flight attendants made the comment that it wld be rude... As if I had not paid for a service and been stood up. I was very disappointed and depending on the resolution, more than likely will not recommend.

Response from Host, Apr 2025

Dear Mrs. Erica, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and the internal miscommunication regarding your arrival service. Unfortunately, your host was mistakenly informed about a cancellation, which led to the confusion. Please accept our heartfelt apologies for this human error, as it does not reflect the standard of service we are committed to providing. We completely understand your disappointment and deeply regret that we did not meet your expectations. Making this right for you is very important to us. Our office will be reaching out to you directly to process your refund, and we truly appreciate the opportunity to make this right and to restore your confidence in us. Your feedback is invaluable, and we are grateful for the chance to learn, improve, and continue to grow from this experience. Kind regards, First Class Experience Aruba

The whole experience was...

Debbie_C, Apr 2025

The whole experience was amazing. The people were gracious, accommodating and professional. We breezed through customs and met our driver in record time. Highly recommend this service.

Response from Host, May 2025

Dear Aruba Traveler, Thank you for your wonderful feedback! We're thrilled to hear that the experience was amazing and that our team made your journey smooth and efficient. We appreciate your recommendation and look forward to welcoming you again! Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba

Fast track to vaction

Kathleen_R, Mar 2025

Amazing, once you have been traveling all day you really just want to get through the airport as fast as possible to start your vacation. We went through been customs in 15 to 20 minutes our luggage took a couple of minutes so amazing

Response from Host, Apr 2025

Dear Aruba Traveler, Thank you for your fantastic review! We're thrilled to hear that we could help you breeze through customs and start your vacation quickly. We know how important it is to begin your getaway with ease, and we're so glad we could make that happen for you. Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba

Friendly professional...

Sarah_B, Mar 2025

Friendly professional helpful all around fantastic! I’d recommend to any who travels to any Caribbean island.

Response from Host, Apr 2025

Dear Aruba Traveler, Thank you for your wonderful review! We're thrilled to hear that you found our service friendly, professional, and helpful. We’re so glad we could make your experience fantastic, and we truly appreciate your recommendation to fellow travelers. Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba

Great and, yes, Worth It

Ryan_F, Mar 2025

When considering this experience, you always wonder, if it is needed. We arrived on a Saturday afternoon with five other flights, the line was extremely long. This team was both polite and efficient in moving our group of 8 through the long wait. Very helpful connecting us to our car service. Outstanding.

Response from Host, Apr 2025

Dear Aruba Traveler, Thank you for sharing your experience with us! We're so glad our team could provide the support and efficiency you needed during such a busy arrival. It's always our goal to turn moments of uncertainty into smooth and stress-free experiences, and we're happy to hear we could do just that for your group of 8. Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba

You won’t regret!!

Tonia_J, Dec 2024

We saved so much time and wizzed through the airport, customs and was enjoying the lounge while awaiting the flight

Response from Host, Dec 2024

Dear Ms. Tonia, Thank you again for your kind review. It was our pleasure to welcome you with an exceptional airport experience. Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba.

Definitely recommend this service!

Fara_S, Dec 2024

So worth it! We didn't wait at all!! The greeter was very nice and super helpful. She walked us through the entry process and helped secure a taxi to get to the hotel.

Response from Host, Dec 2024

Dear Ms. Fara, Thank you for your kind referral. Happy Holidays! Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba.

Must Go VIP it's a...

LADYBUGSHAWN, Dec 2024

Must Go VIP it's a phenomenal you don't have to do anything but just be there and begin to enjoy the islands

Response from Host, Dec 2024

Dear Guest, Thank you for your kind referral. We are happy to be part of your amazing Aruba holiday. Thank you for being a part of our First Class Experience. Kind regards, First Class Experience Aruba.

The arrival process is great!

Emmeline_R, Oct 2024

We arrived to Aruba with their staff waiting for us as soon as we got off the flight. They were amazing and helpful throughout the entire process. It wasn't crowded that day but they still expedited us throughout the entire lines and to our baggage claim area. Yes I will be using them again especially if we come during peak season. Thank you to their amazing staff!

Response from Host, Nov 2024

Dear Ms. Emmeline, Thank you so much for taking the time to write a review about our arrival service. We are truly happy we made your first steps on our beautiful island so memorable! Thank you for being a part of our First Class Experience. Kind regards, First Class Experience Aruba.

Awesome

cars, Oct 2024

They were waiting for use when we arrived . Very professional. I will use this service everytime we go to aruba which has been for the last 3 years in a row. we have used there service each time and will continue to do so. VIP lounge was perfect to relax in before flight Worth every penny

Response from Host, Oct 2024

Dear Guest, Thank you for taking the time for reviewing our company. We are beyond happy you were satisfied using our services opun your departure. Thank you for choosing to be a part of our First Class Experience. Kind regards, First Class Experience Aruba.

Worth every penny

Jeffrey_B, Oct 2024

The VIP experience exceeded our expectations We got through literally in 10 minutes from the plane to the cab

Response from Host, Oct 2024

Dear Mr. Jeffrey. Thank you for your review. We are happy you enjoyed our services. Thank you for being a part of our First Class Experience. Kind regards, First Class Experience Aruba.