From Naples: Pompeii Shore Excursion for Cruisers with Guide
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Naples, Italy
- 5 hours (approx.)
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Licensed Archaeologist Guide in English/Spanish
- Skip-the-line entrance tickets to Pompeii
- Luxury air-conditioned coach
- Pick-up & Drop-Off at the Port of Naples
- Headsets
- Food and Drinks
Meeting and Pickup
Meeting point
- Snack Bar Meeting PointMolo Beverello, 80133 Napoli NA, Italy
In front of Snack Bar Meeting Point, our coordinator will have a sign written on "Pompeii Guided Tour - Veditalia"
End point
This activity ends back at the meeting point.Itinerary
1
Archaeological Park of Pompeii
2 hours 30 minutes • Admission Ticket Included
Casa del Fauno (Pass By)
Casa dei Vettii (Pass By)
Terme del Foro (Pass By)
Teatro Grande (Pass By)
Temple of Apollo (Pass By)
Tempio di Giove Capitolino (Pass By)
Casa del Menandro (Pass By)
Lupanar (Pass By)
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Stroller accessible
- Near public transportation
- Most travelers can participate
- If you are traveling on a cruise, please let us know the name of your ship. This helps us improve coordination and enhance your experience
- This tour/activity will have a maximum of 35 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
4.5
based on 160 reviews
Sort by: Most recent
Tour was very good, lots of history. You get to see what life was like in Pompeii before and after the volcano. Difficult walking with lots stairs, stone paved roads and walkways.
Very interesting and informative trip. Learnt so much as was led by an ex-archaeologist who had had a career working on the site. Would like to go back to see more.
I didn’t realize that the tour would both be in English and Spanish. I was thinking that there would be an English tour and a Spanish tour. It was very hard to to understand the English and then you lost focus when the tour guide was in Spanish. With the switching between both languages, you missed a lot of what was being explained. The tour guide did her best, but would not recommend this tour if it continues to be in both languages.
Response from Host, Sept 2026
Dear Guest,
Thank you for your feedback and for acknowledging our guide's hard work. We appreciate the opportunity to explain how our tour operates:
Group Composition & Site Regulations: Due to strict entry rules and group capacity limits set by the Pompeii Archaeological Park, this tour can be conducted either in a single language or as a bilingual tour, depending on the language breakdown of the group on the day.
Coverage of Information: The duration of the tour is 2 hours and 30 minutes, which provides ample time for the guide to deliver complete, detailed explanations in both languages. Every participant receives the exact same factual information and descriptions without any details being omitted—guests simply need to tune in when their preferred language is spoken.
We appreciate your comments, as they help us set clear expectations for travelers visiting high-demand sites like Pompeii.
Best regards,
Davide
This destination was a bucket list place to visit. It was my first tour off a cruise ship I've done independently and was apprehensive it'll go well. I need not worry. The communication with the company, pick up point all worked out fine. There was an issue with the bus and we had to wait for another but all sorted and off we went. Our local guide in Pompeii was incredible. He was born and raised around Pompeii and had lots of stories and inside knowledge. It was hot!! Not many places with shade but my goodness it was fascinating. That there is even more still covered is amazing. Walking the same streets and entering houses with beautiful frescos on the wall is incredible. A good 2 and half hours here was a good time. Picked up and dropped back at the ship. Bucket list ticked off
Really impressive guide, Imma,who was an archeologist. This is a must see when visiting Naples. Tour operator with bus was hard to find as our ship wasn't docked close by so we had to power walk for 20 minutes to get to the meeting point. Not impressed with this so if booking off of a cruise, make sure you check Google maps before leaving the ship
We took a bus from the cruise terminal to Pompeii. We had a little difficulty finding the meeting spot and thankfully the tour operator waited for us. We were taken by bus to Pompeii which was about 40 minutes. The tour itself was 2&1/2 hours. Our tour guide was excellent. I cannot recall her name but she was very knowledgeable and made the tour very enjoyable. We asked her to recommend an authentic pizzeria in Naples and we found it without any difficulty and it was the best Margarita pizza we have ever had. For the excursion in Pompeii I would recommend good walking shoes and a bottle for water. There were free fountains inside the ruins to refill water bottle. I would recommend this tour.
The trip was very well organised and informative.
Sarah, our guide was the best we have ever had. Clear precise and knowledgeable.
Could be a little clearer with meeting point as difficult to find.
This is a really interesting experience. Our guide was Francesco was so knowledgeable, he made the Pompaii story come alive.
Walking shoes are definately needed and water to hydrate especially if you choose this tour in the summer months. Fantastic value, for all you see and learn.
Got picked up at the Port and had a lovely 30min, AC, bus trip to Pompeii. Met our tour guild Arianna, who was so informative and had fantastic English. Spent about 1.45hr on site, and about 30mins feee time, before we got picked up for our return journey. Highly recommend this tour.
This was such a great tour. Easy to find our meeting place. Our tour guide was amazing! We learned so much! We would recommend it to anyone.
Highly recommend.
The tour guide was wonderful, interesting and very easy to listen to .
Check your ticket actually includes port pick up and drop off if travelling from cruise.
The Pompeii tour was great just prepare for a lot of walking I suggest you dress cool and bring water we did not do any of the pass by spots that were mention on this site . I was disappointed about that next time I will do an excursion that let me see more of Naples. FYI the meeting spot they send you is from about 2019 that place doesn’t exist anymore. They need an updated pic.
Response from Host, Aug 2026
Dear Stacey,
Thank you for your feedback regarding the Pompeii guided tour.
We would like to clarify a few points to prevent any misunderstanding for future travelers:
Itinerary & Locations: We can confirm that all the locations listed in our product description were fully covered during your visit. As these represent the main highlights of the Pompeii Archaeological Park, they are an essential and guaranteed part of every tour route.
Scope of the Excursion: Please note that this product is exclusively a Pompeii archaeological tour; a city tour of Naples is not included in the itinerary.
Meeting Point: Our meeting location is completely active and valid. While the local venue at that address recently updated its signage, the physical location and meeting instructions remain accurate and unchanged.
We are glad you enjoyed the Pompeii tour itself, and we appreciate your practical tips on staying hydrated and wearing comfortable clothing!
Best regards,
Davide
We had initially booked on to the earlier tour and moved to the later time which not a huge issue. On arrival the person was not the most welcoming. We finally left to get on the coach 15 minutes later than scheduled. On boarding it became clear the tour was over booked. She had asked 2 people if they were ok to sit on the steps, pretty sure insurance would not cover this if anything happened. She then asked my child if they would mind sharing 1 seat with another child and their parent which I had said this is not possible or safe, she then proceeded to tell me not this is not her problem and the companies. She then spoke to the company and then booted off 2 people as they had only confirmed their booking in the morning. She then spent another 20 minutes on the phone so approx 60 people now waiting on the coach and delayed. Rather than just letting the coach go and dealing with the issue independently.
We then arrived and the tour guide who greeted us called it a technical issue! The groups was divided in 2 so around 32 people in each group. As it was such a large group we were out of range with the audio many times. This is the worst experience I have had with a tour via viator. If we did not have the initial issues and group was smaller would have been much better.
Response from Host, Aug 2026
Dear Client,
Thank you for sharing your feedback. We would like to address the points raised in your review to clarify what took place:
Group Size & Safety Compliance: Our tour group size strictly complied with all published standards, with no unexpected surprises regarding capacity. Furthermore, as a licensed operator, we strictly abide by European transport laws and safety regulations. We never overbook vehicles, nor do we ever allow passengers to sit on bus steps or share seats.
Check-In Incident: The delay at departure was caused by two unregistered individuals who attempted to board the vehicle without a valid reservation. Our staff had to intervene immediately to remove these unauthorized persons from the coach before departure to ensure full compliance with legal seating limits and passenger safety. This necessary security procedure was unfortunately misinterpreted as overbooking.
Audio Equipment: Our audio systems are checked regularly to ensure clear communication. However, in large open-air archaeological sites like Pompeii, staying within a reasonable proximity of the guide ensures optimal signal reception.
We take safety and legal standards very seriously and appreciate the opportunity to clarify the facts of this departure.
Best regards,
Davide
Well organised experience direct from port. Guided tour is recommended to really bring pompei to life.
The tour guide was positive and knowledgeable. It was extremely hot that day and we had a couple people who could not keep up. Make sure you are carrying water and are ready for keeping pace. It would not have felt strenuous if it were not that hot but make sure you are prepared to do stairs and lots of uneven ground. These are ruins! :)
The trip was easy to book and meeting instructions were straightforward. Greeted warmly and very efficient transfer to Pompeii. Out tour guide was Arianna and she was very knowledgeable and very friendly, with the ability to speak in several languages. Tour was fascinating and good value for money. Highly recommended.
Francisco was very knowledgeable & entertaining! I walked away with much more information than I expected. Thank you for such a well planned tour!
We really enjoyed this experience. Our guide Daniella was extremely knowledgeable about Pompeii and really enhanced our experience. A guide was essential to get the best out of Pompeii.
The directions on how to find them were terrible. This is for cruisers, but they don't meet you right at the port like most tour operators, which you don't realize until you get there. We asked multiple staff at the port how to get there, and everyone pointed to me to the same place based on the address, which turned out not to be the meeting place. I called Viator since the tour operator did not provide on site contact information. Viator reached the tour operator who then called me and said she would call me back in 5 minutes. By the time she called me back and explained where to go, it was too late and they had left without us. The most frustrating part is that I must have walked past where they claimed to be 3 times and never saw anyone with a sign. I had suspected that might be the place, which is why I had walked past there 3 times, and had asked someone who worked at the food stand they supposedly meet in front of, and they even said I was in the wrong place based on the meet up address and pointed me elsewhere.
This may have been a scam. To "make up for it" Viator credited back $132 out of $472.
Lesson learned for me to pass along - we wound up hiring a taxi driver at the port which cost 200Euros for 4 people. He dropped us off, waited for us the whole time, and made a stop for us to pick up food on the way back. We paid only 20 Euros/pp at the entrance, and spent about 8 euros on audio guides. I highly recommend that cheaper option. It could have been even cheaper if we took a 50 euro cab there and then the same back and didn't have the taxi driver wait, but we were scared we wouldn't find a taxi and needed to make sure we got back before the boat.
Response from Host, Jul 2026
Dear Rae_G,
Accusing a company of running a "scam" is a very serious allegation. We categorically reject this statement, as it is completely false and does not reflect the way we operate.
Unfortunately, your review was posted under a nickname, and after personally checking our booking records, we have been unable to identify any customer matching your Tripadvisor username among any of our tours over the past month. For this reason, we are unable to verify the circumstances you describe.
We therefore invite you to contact us directly with your full name, booking reference, and the phone number associated with your reservation so that we can investigate your case thoroughly.
Our procedures are very clear: the meeting point is clearly stated in the booking confirmation and voucher, and before departure our coordinators make every reasonable effort to contact missing guests by both phone call and WhatsApp. Whenever operationally possible, departures are also delayed to allow late-arriving guests to reach the group while respecting the other passengers who arrived on time.
Your review also refers to audio guides. However, our Pompeii excursion does not include audio guides. We provide a licensed Archaeological Guide who conducts a live guided visit inside the archaeological site. The experience also includes round-trip private coach transportation, a certified Tour Leader, and pre-booked skip-the-line entrance tickets.
Finally, we find it difficult to accept an overall judgment of the quality of the tour from someone who states that they did not actually participate in it. Every day, thousands of guests complete this experience and share their feedback based on the tour itself, allowing future travelers to make informed decisions.
If you choose not to provide the information necessary to identify your booking, we can only conclude that we are not being given the opportunity to verify the facts. In those circumstances, your review may reasonably appear intended to damage our reputation rather than describe a genuine customer experience.
We remain available to review your case immediately upon receipt of your booking details and look forward to resolving the matter based on verified facts.
Best regards,
Camilla
The tour at Pompeii itself was really good. The guide was clear and headphones were provided so we can slightly wander around. It was a hot day and she brought us to some shade when she could. The only comment I have for the operator itself, is to UPDATE THE MEETING POINT. I was using Google and it says to meet at Snack Bar Meeting point which I couldnt find cause that area was under construction. Instead the meetup point was now Bar Picnic. It took us a while to find the meetup spot unfortunately. Also the bus AC was not hot enough.
Great tour guide with knowledge of the area and history. Highly recommended to anyone coming to Naples on a cruise.
The pick‑up point was very hard to find—no signboard, and unmarked landmark of snack bar took 30 minutes to locate. A clear sign board and better landmark description would help tourists coming out of the area.
There is no sign of snack bar from where cruise travellers are coming out and passing by.
The good part: the bus was comfortable, and Frank, our Pompeii guide, was excellent and conducted the tour very well.
30 minutes inside Pompeii could have made visit even better instead of waiting outside near cafeteria
This tour was successful and enjoyable. Pompeii was excellent. We didn't do anything but Pompeii, and I thought we were supposed to at least drive by some other sites, but if we did they didn't let us know. And because I got scammed out of two other tours on either end of this one, I can't give a good rating. I do not plan to use Viator again and would not reccomend them to anyone.
Response from Host, Jul 2026
Dear Jared,
Thank you for your feedback regarding your visit to Pompeii. We are genuinely glad to hear that you found the tour successful, enjoyable, and that your experience at the site was excellent.
However, we were very saddened to see your low rating. In your review, you explicitly mentioned that the low score was due to being scammed on two other tours on either end of ours, and because of your frustration with the booking platform.
We completely understand your anger and disappointment about those bad experiences, but those tours were operated by entirely different companies, not by us. By leaving a low rating on our page, you are unfortunately penalizing our local company, our dedicated guide, and the whole team who worked hard to ensure your day in Pompeii went perfectly.
Since you had a great experience with us, we kindly ask if you would be open to either removing this review or updating the rating to reflect only the service we actually provided you. It would mean a lot to our team and help protect our business from unfair penalties.
Thank you very much for your understanding and time.
Best regards,
Very efficient pick up from the harbour and then onto air conditioned bus transport to Pompeii. From their seamless guide around Pompeii with a very informative and fun tour guide. Recommend it to anyone.
Pompeii is a fantastic place to visit full of history. Our guide was excellent had great humour and full of knowledge. I would recommend this trip to all.
The trip was well organized and the tour guide was excellent. I highly recommend this tour. We booked this tour so far in advance that I forgot to refresh my memory as to the meeting place (Viator provided the info I just didn’t read the details) Anyway, my error caused us to miss our assigned time but the operator at Viator communicated with is directly and reassigned us to a later tour. Great customer service even when something was our mistake. Definitely worth taking the time to see Pompeii.
They were trying to add on people at the meet up spot. We were late to leave. The meeting spot is hard to find go towards the Bar Pizzeria sign in the right of the port exit. Would ask for a refund and find another company to book through. Regretting our choice.
Response from Host, Jul 2026
Dear Melinda Kern,
Thank you for your feedback. We would like to clarify what happened during your tour to provide a complete and accurate picture.
First, we apologize for the 15-minute delay at departure. As this tour is specifically tailored for cruise passengers, we chose to wait a few extra minutes for a few guests whose arrival was slightly delayed, preventing them from missing the experience entirely. This is a courtesy we extend to everyone, as we know how stressful tight cruise schedules can be.
However, we must emphasize that this slight delay did not impact your tour experience in any way. All tour timings were strictly respected, including the full 2.5-hour guided tour inside Pompeii led by a professional archaeologist.
It is quite surprising that your review focuses entirely on a 15-minute departure delay while completely ignoring the core and most valuable part of the experience—the high-quality, expert-led visit to the ruins. Furthermore, we ensured that everyone was brought back to the ship perfectly on time and with total peace of mind.
While we always strive for punctuality, we believe that an act of flexibility toward fellow travelers does not justify such a harsh and negative review, especially when the quality and duration of the service were fully delivered.
Best regards,
Davide
This was a nice tour. Our tour guide spoke English and was very knowledgeable about Pompeii. Very interesting!
Estera was a great guide! She was very knowledgeable and patiently answered all questions. She frequently made sure our group of 30 was all together. Coach bus was comfortable and air-conditioned.
There are a ton of people on this tour so don’t expect a small group. The bus ride over was a bit terrifying bc the drivers in Naples are crazy! Once we got to the Pompeii entrance we were split into two groups (English and Spanish). When we got inside, the guide told us to use the restroom as it was our last chance to go. My daughter and I went and when we got out, the guide left us! We were lost inside Pompeii and missed the first half hour of the tour until we finally found them. It was extremely hot too with little shade.
Once we finished the tour, we had to wait quite a while for the bus and then got stuck in traffic. We all ended up abandoning the bus and had to walk 25 minutes back to the cruise port. I would strongly suggest booking a private tour instead!
Response from Host, Jul 2026
Dear Britni,
Thank you for sharing your feedback with us. We always aim to provide a smooth experience for our guests, and we would like to clarify a few points regarding your tour.
First, regarding the group size, our tour description does not state that this is a "small group" excursion. However, to ensure the best possible experience, we specifically split the large bus group into two smaller groups (English and Spanish) before entering the ruins. For your tour, you were divided into groups of 25 people. Since the official maximum capacity allowed per guide inside Pompeii is 35 people, your group was actually well below the limit, ensuring compliance with archaeological site regulations.
We are truly sorry to hear about the situation at the restrooms. There must have been a misunderstanding with the guide regarding the timing, as our guides are always instructed to keep the group together. We sincerely regret that you and your daughter missed the beginning of the tour because of this.
Lastly, regarding the decision to leave the bus at the end of the day, this was due to an extraordinary traffic gridlock in Naples that completely blocked vehicle circulation. Our team had to make a quick logistical decision: keeping everyone on the bus would have meant sitting in traffic indefinitely, creating a severe risk of you missing your cruise ship's departure. Letting you walk the remaining 25 minutes was the safest and quickest way to guarantee you made it back to the port on time—and we believe you would agree that catching your ship was the absolute priority.
We appreciate your understanding and thank you for choosing our services.
Best regards,
Davide
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