Top Barcelona Shore Excursions - page 16

We had the BEST time discovering parts of the city by Segway! I was so nervous about learning to drive one but our instructor was so patient and kind and so informative. After about 5 minutes I knew what I was doing! Learned the history of the whole area - such an amazing experience! Thank you so much!!

We have been to Sagrada Familia before, but this experience with the guide was awesome. He was so nice, polite, kind, friendly and interested in the job that we enjoyed every second of the tour. It was amazing and would definitely recommend this person for another groups. Thank you!

Albert was a professional, knowledgeable tour guide. His car is clean and comfortable. He worked with us to accommodate our preferences and timing. We have such a great impression of Barcelona from this tour. We wish he could be our guide in other cities. Very positive!

Our driver Makhan was in contact with us and kept us informed of when he would arrive. He then called us when he parked and stayed on the phone until he visually had us in view. He greeted us and took our luggage. He was very personable and and identified points of interest as we made our was to our hotel. I would recommend his services.

This was a really great trip, especially for the value. Our guide, Monica, was excellent. The best tour guide we’ve had so far. Love the towns and the boat ride was so much fun, especially when they broke out the sangria,. We highly recommend this very well organized tour. There was plenty of time to explore on our own, which we is exactly what we were looking for, but with the option to be guided as well. We had an amazing day!

This was my husband’s and my favorite stop on our cruise. The tour was very comprehensive and our guide, Sergio, was knowledgeable, funny, and made sure we had a safe way back to our ship on time. I didn’t know much about Gaudi’s work coming into Barcelona and I left with a great appreciation for what he was able to accomplish. Barcelona is beautiful and vast, and I felt like we got to see a lot with what little time we had there. I was a little apprehensive about doing a tour outside of the cruise line, but this was very well organized and a better option than what my cruise offered here. Thank you Sergio!

Paid to be picked up at my hotel. However, in the middle of the night, I received a text message that I would have to walk a short distance to the pick up point. being in Barcelona less than a day, It was difficult to find the pick up point. We were right by an Apple store a department store, but instead they chose a hotel with no recognition.

The tour we booked with Viator was for a private tour that included La Sagrada Familia and Guell Park in Barcelona. I booked it on September 19, 2024 for a visit on July 12, 2025. About two weeks before the trip, I called to confirm that everything was in place. We had a trip for 12 people planned. The girl I spoke with said it had been booked incorrectly. It was not a private tour, but she would change it. Unfortunately, at this later date, it was very difficult to get tickets for La Sagrado Familia. This was unknown to us until I received an email stating that the time we were supposed to go was unavailable, and there were just a few tickets left for a visit to Sagrada Familia. Apparently the girl who rebooked it had no idea what was going on with these private tickets. In addition, we were supposed to have visited Parque Guell and there were no tickets available for that. I called again two days later because I had gotten no response back when I realized that that we were not going to be able to see the things that we had planned to see. The girl, I spoke to that time, took my name and a phone number and gave me an exact time that somebody in an higher office would be calling me back. I was told three different times that people would call me back from Viator. I never received a single phone call. The way that I was able to sort this out was by working directly with the tour operator in Barcelona. He was wonderful and had contacted me by email so we were able to speak and re-plan this tour, but Viator never knew that they redid the tour. We never got any tickets for Parque Guell We also had to change the times of the tour, which was difficult with 12 people coming in from all all around the country. So I would like to give recognition to Ramiro Cabellero, who runs the local tour company. But I would give Viator a 0 on their customer service. We paid for things we never got for 12 people but worse than that was being told they were helping me and not once did anyone call me back. We have used Viator in the past, but certainly do not plan to do that again. I also think money should have been refunded for tickets we never received.