Departures by Minivan Private Hotels To TQO Tulum Airport

Dear Guest: We want to provide you with important information about your airport shuttle on the day of your departure. Our driver will pick you up at your hotel at the scheduled time. We ask that you be ready and have checked out at least 10 minutes before the pick-up time. Please note that the driver will be able to wait a maximum of 15 minutes after the agreed timetable, after which you must withdraw. Pick-up time has been carefully recommended, taking into account our experience with traffic and waiting times at the airport. If you wish to modify it, you may do so at your own risk. If you want to change the pick-up time, please inform us as soon as possible by email, indicating the new desired time. We will process your request as quickly as possible, but the change will not be valid until you receive written confirmation from us. To ensure that we can make adjustments, it is imperative that you inform us before 12:00 PM (noon) the day before your service. We recommend that you review the details of your confirmation voucher to verify that the information is correct, including dates, times, pickup location and other important information. If your flight suffers changes, delays or any other eventuality, please inform us by replying to this email. We also suggest you review our policies for more information. Thanks for trusting us. We are at your disposal to ensure a smooth and timely transfer.