Cabo San Lucas Roundtrip shared Airport Shuttle
San Jose del Cabo, Mexico
- 20 minutes to 1 hour 10 minutes (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
Arriving at and leaving an airport can be the most stressful part of a vacation. Simplify the process and get your trip off to a great start (and finish) with this handy return transfer service. Your driver will meet you at a designated place in the airport after your arrival, and then at your hotel for the return trip. Available for flights at any time of day or night.
- This is an economical shared transfer
- Transfers are to/from most hotels in Los Cabos
- Relax and enjoy the journey without having to drive
- Travel in a comfortable air-conditioned vehicle
What's Included
- All taxes, fees and handling charges
- Driver/guide
- Hotel pickup and drop-off
- Transport by air-conditioned minivan
- 24/7 customer service
- Sanitization measures after trip
- Gratuities
- Food and drinks
Meeting and Pickup
You can head directly to the meeting point, or request pickup
Operating hours
- 12/31/2018 - 09/06/2027
Monday - Sunday : 7:30 AM - 8:00 PM
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Infant seats available
- Stroller accessible
- Service animals allowed
- Most travelers can participate
- Children must be accompanied by an adult
- This tour/activity will have a maximum of 300 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Jessica_D
I waited less than 30 minutes, just as promised. The cars were clean and luxurious, and the driver was very friendly. I was alone in the vehicle, which was a big plus. I absolutely recommend them!
Reviews
4.4
based on 848 reviews
Sort by: Most insightful
Danny_D, Aug 2026
Epic shared ride from airport to hotel requires a bit of a wait and some patience in dropping off the individuals sharing but is quite a bargain compared to to the private rides we usually book. The cost was about 30%! The vehicle was the same. Immaculate. The driver was very courteous and professional.
I will do this again with Epic.
Ian_G, Aug 2026
Very easy to find them and very helpful too! Guy drove fast but was still safe so we got there early! Good experience overall
Jennifer_W, Aug 2026
Drivers were prompt, friendly, and easy to communicate with via the Viatour app and text messages. I would definitely recommend. It seems like a good value for the money.
Erica_L, Aug 2026
Good experience. Had to wait about an half hour upon arrival but driver was excellent.
Departure trip was about 15 minutes late. Driver not as friendly.
Gregory_M, Aug 2026
Terrible service. Was surprised by my arrival at the airport and had to scramble to get me a ride. Long wait. Confirmed my return to the airport 3 times and driver still did not show. Spent $90 on an Uber to make my flight. Worst car service I have used used. Be smart and look elsewhere; there are plenty of other car services for the airport
Response from Host, Aug 2026
Dear Gregory,
We are deeply sorry for the frustrating experience you had during your recent trip to Cabo, and we sincerely apologize for the failures you experienced with both your arrival and return transfers.
The well-being and reliability of our travelers' transportation is our highest priority, and it is clear that we completely dropped the ball here. Upon investigating your booking, we discovered an internal dispatch error where our driver was routed to the incorrect neighboring resort (Riu Santa Fe instead of Riu Palace) for your return transfer. As a result, you were incorrectly marked as a no-show, leading to the unacceptable situation where you had to arrange your own last-minute transport to make your flight.
We completely understand why you are upset—missed pickups and travel stress are the absolute last things anyone wants on vacation.
Please rest assured that we have already taken immediate action:
Full Refund: We have requested Viator to issue a 100% full refund for your entire round-trip booking.
Operational Fixes: We have met with our dispatch team to review our property-verification procedures so that resort mix-ups like this do not happen again.
While we handle thousands of successful transfers every year with our dedicated Customer Care team, we are truly embarrassed that we failed you during your stay. We appreciate you bringing this to our attention, as it helps us improve, and we wish you smooth travels on all your future journeys.
Sincerely,
Customer Care Team
Amy_I, Aug 2026
Easy transportation from Airport to Hotel! Great staff and driver.
Affordable pre book round trip for best rates!
Anonymous, Aug 2026
Amazing service. Used these guys a few times with absolutely no issues. Always on time and easy to find at the airport.
Alan_T, Jul 2026
Drivers both way were great. We changed to a private transfer to return and they took care of it with no problems.
Norma_M, Jul 2026
Pick up from the airport was amazing. Driver was super nice. The pick up to drop us off from the airport. The van was hot like the air conditioning was not working.
Felesia_R, Jul 2026
This is NOT Epic they contract out to a different company. I was picked at the airport and redirected. I ALWAYS check and present my pickup/return voucher to the resort concierge for confirmation rhe day before pickup. A confirmation was made, I was present 15 minutes prior to the expected pickup; the bellman had my luggage waiting outside as i sat inside the air conditioned lobby. I waited almost 30 minutes before approaching the concierge to check on my pickup. The concierge and I was given information that TransKema had been dispatched. However, the bellman stated the an Epic van had not shown up. TransKema sent a photo of their van at the lobby of some unclear location. I did not have time to take care of the issue as to NOT miss my flight.
I paid a taxi $90 US dollars for a one way charge to the airport. ROBBERY by both EPIC and the Taxi . TransKema is also accused of fraud as they did not contact me or even told the resort during the confirmation call that they would be the pickup company.
All the people want is YOUR MONEY, they get prior to delivering the service. WARNING DO NOT USE THIS COMPANY
Response from Host, Jul 2026
We are sorry to hear about your frustration, but we would like to clarify the details of your departure transfer so future guests have a clear picture of what happened.
Clear Instructions Provided: As stated in your departure voucher, guests are explicitly instructed to wait outside at the Lobby Exit for pickup. Due to hotel privacy and security rules, off-site transportation providers are strict about not entering hotel lobbies to search for individual guests.
Driver Arrival & Protocol: Our driver arrived at your resort on time, waited at the designated Lobby Exit, displayed a clearly branded sign, and called out your name. Because you chose to wait inside the air-conditioned lobby rather than at the designated exit point, you missed the driver.
Attempts to Reach You: Before departing the property, our driver attempted to contact you directly using the phone number provided on your booking. The call went unanswered.
Third-Party Logistics: To ensure smooth operations and timely airport arrivals across Cabo, we occasionally partner with vetted, professional local transport operators like TransKema. They operate under our strict service standards, and a photo proof of arrival at the resort entrance was logged at the time of your pickup.
We understand that waiting in a cool lobby is more comfortable, but following the printed pickup instructions is essential for connecting with your driver on time. We fulfilled our commitment by sending transportation on schedule and trying to reach you before departure.
Jerry_W, Jul 2026
Awful experience. We had to wait for someone else not in our group. Then we have this crappy old van with no air conditioning. No waters offered. They show you five star SUVs in the picture but pick you up in old van. Not luxury at all. Embarrassing.
Response from Host, Jul 2026
Thank you for your review. We would like to address your feedback directly with factual information regarding your booking:
Shared Shuttle Expectations: You purchased an economical shared shuttle service. By definition, shared transfers involve traveling with other passengers who are arriving around the same time. Expecting a private, non-stop ride on a shared ticket is a fundamental misunderstanding of the service you selected.
Vehicle Age & Condition: The vehicle dispatched for your transfer was a 2023 Toyota HiAce, equipped with fully functional air conditioning. While it may not fit your personal definition of luxury, calling a late-model vehicle "crappy and old" is simply inaccurate.
Inclusions & Amenities: Complimentary bottled water and luxury SUV upgrades are amenities reserved exclusively for our Private Luxury Transfers. They are neither advertised nor included in our standard, low-cost shared shuttles.
We take pride in delivering reliable, transparent, and comfortable transportation. Our product listings clearly detail what is included with each service level so guests can select the option that best fits their personal standards.
Tayn_P, Jul 2026
The instructions emailed to us to meet the driver were incorrect. They sent us the instructions for the Cabo Terminal 2 airport. We arrived domestically into Terminal 1. We tried to call the phone number provided but it was disconnected. We eventually found a representative. We then had to wait close to 30 minutes for our driver. The worst bit was the driver sped most of the way and was constantly in his phone sending messages whilst driving!
Michelle_H, Jul 2026
Friendly, easy and reliable. Small wait at the airport for others as it was shared transfer. Communication was great
Casey_F, Jul 2026
Poor communication. There was a hiccup with our arrival flight. I sent 2 messages and did not receive a response. I called a few times. No response. Upon on arrival I had to find other transportation.
Response from Host, Jul 2026
Dear Casey, Thank you for your time to post a comment. We are sorry to read that you have not been able to find us upon arrival. We post instructions on where to find us upon arrival in your confirmation and details. Please contact us for follow-up and solution.
Oprice, Jul 2026
This was misleading and it was not what I requested. I was ordering private service and I got a Shuttle
Response from Host, Jul 2026
Dear Oprice, Thank you for your time to post a comment. We are surprised by your comment that you expected a Private Transportation Service for such a low price. It shows in our listing in several places that its a shared Airport Shuttle.
Darius_T, Jun 2026
I prearranged my round-trip transfers with this company. Absolutely amazing!!! Clean, timely, amazing drivers! The vehicles were private and better than I expected!!! On the pickup, I rode in a brand new Ford Excursion! On my return, I was picked up in a Cadillac Escalade!
Sharon_L, Jun 2026
Besides being the last stop, the driver did not drop me off at the right location at Diamonte resort. I had to figure out where I was at, and realized that I had taken another shuttle to the correct location.
Response from Host, Jul 2026
Dear Sharon, Thank you for your time to post a comment. We do not provide a Shared Transportation Service to Diamante Resort. Usually guests book a private Transportation service for the Hotel because of the far away location. We are sorry that you had to go through that. I will adress with the Operations Team to make sure they dont confirm shared services to Diamante Resort.
Jereld_S, Jun 2026
Nice quick ride. Very clean van. Very friendly driver and met nice on the ride. Always fun to see what's on the way to our hotel.
Emily_K, Jun 2026
This is a shared ride. The listing isn't clear. As far as shared rides go, it was fine. Nothing really too amazing but got us there safe and sound.
Raven_F, Jun 2026
Wonderful company instructions for pickup was clear and transportation was efficient.
Definitely would use again!!
Krissy_S, Jun 2026
Sergio is amazing and I'm so glad we got him as our driver after we landed in Cabo! He has to be our guy every time we come back
Karen_B, Jun 2026
Very helpful and great communication. I missed my flight and came in later than expected. And they were very accommodating. The driver was friendly and a great driver.
Gary_J, Jun 2026
Stay away from time share vultures. Had some wait even it took some time to get to pick up area do to timeshare folks. Driver on ride from airport to hotel had a hard time with AC. Return was in a minute buss with several other passengers, not private. Nice van and great driver but not what I thought I paid for.
Scott_J, Jun 2026
Communicated well, on time, and easy to find at the Cabo airport. The driver was friendly and the shuttle van was clean
Aaron_M, Jun 2026
I have been coming to Cabo for a while so I know there always is a little wait when you leave the airport, since the shuttles cant stay parked where the pixk up area is. Usually about 20 to 30 mins, depending g on where there driver is currently at. This time was about 30 min. But since my flight was a little late. I was actually the only person on the ride into cabo. It was a pretty fast trip from the airport, since they have pretty much finished the construction on the hwy. But also we didnt have to take that route to stop at other hotels.
Over all Epic has always been very good and accommodating for rides to and from the aiport.
Sara_F, Jun 2026
I had a very bad experience with this transportation service in Cabo San Lucas, Mexico. The airport pickup went smoothly, the return service was extremely frustrating and unreliable. The driver arrived at my hotel about an hour earlier (5:30 a.m.) than the confirmed pickup time, waited 5 minutes then left. They did not return at the scheduled time, and I was unable to reach anyone despite calling all three provided phone numbers and trying the app messaging feature. This caused a great deal of stress, as I could not risk missing my flight. I had to arrange an Uber at the last minute and ended up paying significantly more. Due to the lack of communication and dependability, I do not recommend this service.
Holly_K, Jun 2026
Sergio was great! He was friendly and provided us with refreshments on his own for our drive to our hotel. Our family of 4 had our own personal vehicle which was an added plus! Would definitely recommend!
TAMMY_A, Jun 2026
Excellent pick up service friendly greeting very easy driver was friendly knowledgeable and we deff would reccomend using there service on the return back to airport as well
Ivy_C, May 2026
This is a great way to see the place and learn about the culture. The tour guide was great and spoke English well.
Victoria_C, May 2026
The company picked me up fine but I had no ride back and had to pay for an uber so I wouldn’t miss my flight home.
From $43.08
per personup to 24 hours before the experience starts (local time)
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