Pisa Tower and Cathedral Entry Ticket with Audio Guide
Pisa, Italy
- 1 hour 30 minutes to 2 hours (approx.)
- Offered in: English
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Overview
What's Included
- Timed Entrance Ticket to Leaning Tower of Pisa
- Access to the Pisa Cathedral
- Digital Audio Guide
- Booking and Service Fee
- Live Tour Guide
Meeting and Pickup
Departure Point
- Leaning Tower of Pisa, Piazza del Duomo Piazza dei Miracoli, 56126, Pisa Italy
What To Expect
1
Leaning Tower of Pisa
1 hour • Admission Ticket Included
2
Cattedrale di Pisa
1 hour • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- Pisa Tower and Cathedral - Euro 20
- Audio Guide - Euro 8
- Booking & Service Fee - Euro 4
- During peak days chosen time may vary upto one hour from your original choice
- Children under 8 years old are not allowed to enter the tower, and those between 8 and 18 years old must be accompanied by an adult
- Please leave all metal objects, bags, or containers at the cloakroom located at 21 Piazza del Duomo (80 m from the entrance to the tower)
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos





Reviews
2.7
based on 30 reviews
Sort by: Most insightful
Mirjana_M, Aug 2026
Even that I had a ticket and was there on time, they didn't let me in, because above qr code the entry time was 10:45, and I ordered ticket for 11:00
Response from Host, Aug 2026
Dear Mirjana M,
Thank you for your feedback. We're sorry to hear about your experience.
Upon reviewing your booking, we can confirm that we informed you, along with your tickets, to arrive at least 20 minutes before your scheduled entry for a smooth experience. As stated in the voucher inclusions and redemption instructions, the Leaning Tower climb time may vary by up to 60–90 minutes due to operational requirements and strict visitor capacity limits for safety reasons.
Your tickets provided guaranteed access to the Leaning Tower, and the entry time of 10:45 shown on the ticket was the allocated tower climb time issued by the attraction. We regret any confusion this may have caused and appreciate your understanding.
Ileana_R, Jul 2026
We never found the tour guide, directions on meeting point not cleared! We just went in by ourselves!
Response from Host, Jul 2026
Dear Ileana R,
Thank you for taking the time to share your feedback. We’re sorry to learn about the confusion regarding your booking.
Upon reviewing your reservation, we confirmed that it was for a timed entrance ticket with a digital audio guide, not a live guided tour. The digital audio guide and the actual entry tickets were shared with you prior to your visit.
We understand there may have been a misunderstanding regarding the tour format. Had you contacted our support team during your visit, we would have been happy to clarify the inclusions and assist you immediately.
Tim_M, Jul 2026
The directions were extremely vague so although we got access to (and walked) the tower we did not get the “tour” bc we could not find where to go to access the tour guides.
We also did not get to visit (or tour) the cathedral bc the voucher is only good for 30 minutes from start time and it takes more time than that to climb and enjoy the tower!
We did not get what we paid for!
Response from Host, Jul 2026
Dear Tim M,
Thank you for your feedback. We're sorry to hear about the confusion during your visit.
Upon reviewing your booking, we confirmed that it was for a timed entrance ticket with a digital audio guide, not a live guided tour. The entry tickets and digital audio guide were shared with you prior to your visit.
Regarding the Cathedral, our team had also clarified that the timed slot was only for the Leaning Tower. The Cathedral ticket offers flexible entry, allowing you to visit before or after your tower climb within the attraction's operating hours.
Roger_P, Jun 2026
Pisa is my favorite spot in Italy… the people in this town are friendly and helpful! The Pisa Tower complex is well manicured, the bathrooms are very well maintained, and they offer a convenient cloak room for bags while you make the climb. The entire Pisa team makes this a great experience! Kudos to Pisa!!
Response from Host, Jul 2026
Dear RogerP,
Thank you for your wonderful feedback! We're delighted to hear that you had such an enjoyable experience at the Pisa Tower and Cathedral.
It's great to know you appreciated the friendly atmosphere, well-maintained facilities, and convenient cloakroom service. We truly appreciate your kind words and are glad you had a memorable visit.
We look forward to welcoming you again on another amazing experience!
Jaime_H, Jun 2026
Very poor experience. The tour operator canceled my tour at the last minute. Then when I rebooked I was mistakenly booked for a week later. Then they didn’t provide a refund. These folks are criminals.
Response from Host, Jul 2026
Dear Jaime H,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
Upon reviewing your booking, we confirmed that it was subject to the attraction's non-refundable policy. As the attraction follows strict rules regarding cancellations and amendments, we were unfortunately unable to make changes or issue a refund, as these policies are beyond our control.
We understand your mistake; however, we respectfully disagree with the characterization of our team. We always strive to assist our guests within the policies set by the attraction.
Joshua_D, Jun 2026
Scam!!! Do not buy. I booked the 9am Pisa tower for a very tight time line visit and the night before I got a text telling me that 9am wasnt available but 1130 was. I expressed my confusion and asked for the absolute earliest time. I got up the next morning and after looking at my shedule around 8:45 I messaged the company letting them know that since they were unable to get me the tickets for the time I had originaly purchased for 9am to just send me a refund due to the fact that I couldnt fit in a later tour. At 930 they sent me tickets for 1130 and I had already left the city of Pisa on my way to Rome. I attempted to message them and requested a refund but they will not respond!
Do NOT buy from them
Joseph_A, May 2026
The Pisa Tower was good. The problem was with Viator and our inability to make contact with them when our voucher would not download into ticket form, forcing us to miss our scheduled Pisa Tower visit. We received an AI recording, difficult to hear and understand, without any remedy for our issue. Things went from bad to worse when we were told by the local authorities that the ticket was no longer valid. We begged for consideration and finally we were rescheduled to a later time, which was less convenient for us. Also, we never received the audio headsets for self-tour. I have used Viator many times, but this was one of the worst, I think mostly because we did not have a live tour guide. If it were not for an IT person employed by the Visitor Center, we would never have been able to download the ticket. So, this is a rating of a problematic Viator event, not the destination itself. I believe Viator should refund our fee, because it is easier to buy tickets at the location, not through Viator.
Stef_G, May 2026
Very pleased we decided to climb the Tower to the top - great views, and it wasn't as crowded as we thought it might be. A bit of a hiccup with our prebooked tickets - we booked for 0900, and received 2 tickets, one for 0915 entrance and one for 0930, which meant that I had to get my ticket scanned in the 0915-0930 window, and then had to wait 10 mins before my partner was able to get her ticket scanned.
Deb_H, May 2026
Perfect. Get there a little early to get on line for the tower climb. They let groups up every half hour but the line forms early.
celine_O, Jul 2026
That you have to cover your shoulders if the top is too low-cut, that you have to leave your bag (handbag, backpack) in a locker for the visit to the Tower
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Response from Host, Jul 2026
Dear celineO,
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your visit.
We also appreciate your recommendation regarding the dress code and bag policy. These requirements are mentioned in the "Additional Information" section of the product to help guests prepare for their visit.
Thank you once again for your valuable feedback, and we hope to welcome you on another memorable experience soon!
Vasco_G, Jul 2026
Everything very cumbersome
The email correspondence, all in English, if you don't know it you understand very little.
Payment and receipt of tickets, not simultaneous, for me they arrived days later, even just the day before the visit.
I feared the worst.
Mandatory to install the app, access to which, every time, I would not call convenient.
Tickets for cathedral and tower visit with audio guide to install on the phone.
Downloaded the file. A series of audio guides present with the exception of those for the cathedral and the tower itself.
I ended up here through the link on a traveler's blog.
I only realized later that I could have relied on the official sites.
Haste was a poor advisor.
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Response from Host, Jul 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations.
Upon reviewing your booking, we confirmed that the product included a timed entrance ticket with a digital audio guide, and the tickets along with the audio guide instructions were shared prior to your visit, as mentioned in the product inclusions.
We also sorry for any concern caused by the timing of the ticket delivery. As stated in our booking information tickets are shared one day prior to your activity date as per the policy.
We sincerely appreciate your feedback.
Ulrike_L, Jun 2026
Dear Sir or Madam,
We would like to provide you with the following feedback regarding our booking:
The actual time slot did not match the booking confirmation,
downloading the audio guide was not possible, and we would like to politely inquire how it is possible that we had to pay €128 while the ticket states the amount is €80 (see attachment). How can such a large discrepancy occur?
We thank you for your feedback.
Sincerely,
The Lumpp Family
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Response from Host, Jul 2026
Dear Ulrike L,
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet your expectations.
Regarding the tower entry, due to limited visitor capacity, the attraction may occasionally adjust the climbing time by up to 90–120 minutes. This is mentioned in the product details, and during the waiting time, guests can visit the Cathedral and other monuments in the complex.
Regarding the pricing, the amount charged includes not only the admission ticket but also the advance reservation, digital audio guide, booking management, and customer support services. While the official ticket price shown at the attraction may differ, our price reflects these additional services and the convenience of securing your booking in advance.
We appreciate your feedback and hope this clarifies your concerns.
From $38.09
per person-You will not receive a refund if you cancel.
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