Rabaul Highlights Tour
Papua New Guinea
- 3 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Bottled water
- Site fees
- English-speaking guides
- Transport
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Our drivers and guides will have a sign or logo with our company name and will be wearing yellow uniforms. We will pick you up inside the port area.
Start time.10:00 am
Itinerary
1
Rabaul
3 hours • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Stroller accessible
- Near public transportation
- Infants must sit on laps
- No heart problems or other serious medical conditions
- Most travelers can participate
- This tour/activity will have a maximum of 50 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.9
based on 15 reviews
We are waiting and have been checked in at the tent
We came in one hour ago and was told to go outside to get the bus
No bus
We came back and a lady checked us in
Other people and agitated at the lack of busses
She has sent two people to find busses
Now she has gone to find one
I chatted with her and she agreed to a refund
but no one there with cash
We waited - wife is ina transit chair
Please cancel and refund
Mervyn Murray
0409 599 839
sent from my iPhone
On 22 Aug 2026, at 9:05 am, Viator wrote:
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Rabaul Highlights Tour
Rabaul Highlights Tour
Experience date: 08/23/2026
Booking reference: 1425907559
Pick-up point: PNG Ports, Rabaul ENBP, Q5X8+CJ2, Rabaul East New Britain Province, Papua New Guinea
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Response from Host, Aug 2026
Dear Mervyn,
I sincerely apologise for the experience you and your wife had today. I completely understand your frustration, especially given that your wife was in a transit chair and you had already been waiting for some time. This is certainly not the experience we want our guests to have.
Regarding the refund, unfortunately, the payment for this booking was made directly to Viator, and PNG TOUR GUIDE has not received any payment for this tour. Therefore, we are unable to process the refund ourselves.
However, we have approved a full refund for your booking through Viator, and the refund should be credited back to the original card used for the booking. Please allow the normal processing time for the funds to appear in the cardholder’s account.
Your booking reference is 1425907559.
Again, I am truly sorry for the inconvenience and disappointment caused today. We take this matter seriously and will be reviewing what happened with our team to ensure we improve our operations and prevent a similar situation from occurring again.
Thank you for your patience and understanding.
Kind regards,
Dominic Tulo
PNG TOUR GUIDE
The organisation of the tour operators in Rabaul was complete mayhem. It took an hour for us to be shown to our van, consequently leaving an hour late. Our 3 hour tour only took 2 hours! No one complained, but we were glad to get out of the van due to the overwhelming amount of potholes (craters) in their roads. Our tour guide, Charlie, was very attentive.
Response from Host, Jun 2026
Thank you for taking the time to share your experience, and we’re sorry your tour on 14th June didn’t meet expectations.
On cruise days Rabaul often sees 600+ guests disembark at once into a small port area. On the 14th the ship arrived later than scheduled, which compressed our normal staggered departure times and caused delays at sign-up. That’s on us to manage better, and we sincerely apologise that you waited an hour and your 3-hour tour was cut short to 2 hours.
We’re glad Charlie looked after you well — he’s one of our senior guides and we’ll pass on your compliment.
What we’ve changed since:
Extra check-in staff on port days to sign guests up faster and get vans moving on time.
Staging system so each van departs as soon as it’s full, instead of waiting for all guests.
Road updates: We’re now briefing guests before departure about ENB road conditions and adjusting routes where possible to reduce the worst sections.
We appreciate your patience that day. East New Britain’s history and culture are worth the bumpy roads, but we know your time is valuable and we have to deliver the full experience you booked.
If you’re ever back in Rabaul, please contact me directly. I’d be glad to host you on a complimentary tour to make this right.
Kind regards,
Dominic Tulo
PNG Tour Guide
The PNG Tour Group need to reorganise the way the run their business. We pre purchased and paid for a 3-4 hour tour. After we docked in Rabaul we had to line up with guests who had not prepaid or booked. after waiting for close to 30 minutes. Our driver, David, was sick and not fit to drive (one of the guests on our bus gave him a Panadol). Our guide Dora was pleasant but did not give us much information about where we visited. To make matters worse decided to chew a Beatle nut on our return journey to the ship. The tour lasted only 2 1/4 hours.
Response from Host, Jun 2026
Thank you for your feedback, and I sincerely apologise that your tour on 14th June fell well below standard.
You’re right — prepaid guests should not be lining up with walk-ins, tours should run for the full time advertised, and guides must be professional at all times. We failed you on all three.
What happened that day: 14th June was an unusually congested port call with late ship arrival. Our check-in system couldn’t cope and we had a last-minute crew change due to illness. That’s context, not an excuse. The experience you described is not acceptable and not the PNG Tour Guide standard.
Addressing your specific points:
1. Check-in delays: We’ve now separated prepaid and walk-in lines and added extra staff on cruise days so prepaid guests board first.
2. Driver health: No guest should ever feel unsafe. We’ve tightened our crew health checks and standby driver system. David has been stood down until medically cleared. I apologise you had to witness that.
3. Guide professionalism: Dora was not properly prepared for that run and her conduct fell short of our policy. All guides are being re-briefed on commentary standards and our no betel nut policy while in uniform/on duty. This will be enforced.
4. Tour duration: 2¼ hours for a 3-4 hour product is not acceptable. We’re auditing all timing and routes to ensure full value is delivered.
We appreciate your honesty. Feedback like this is how we improve. I’d like to make this right — please email me directly so I can arrange a full refund for your group and a complimentary tour if you ever return to Rabaul.
We’re proud of East New Britain and the experiences we deliver here. On 14th June we let you down. We’re fixing it.
Kind regards,
Dominic Tulo
PNG Tour Guide
Well-paced and thorough tour of Rabaul. Mini van was little tight, but the AC worked. Debbie was an excellent guide.
Response from Host, Apr 2026
Thank you for the feedback. We really do appreciate it.
Good option combining three locations in one excursion. Fiona was our guide and the driver was very skillful and helpful.
Good price!!
Basic Tour only. Could have visited important attractions in Kokopo but does not. Motre details of itinerary required
Response from Host, Feb 2026
Thank you for your feedback. The Rabaul Highlights Tour is a 3 and a half hours tour in Rabaul only. Sorry that it did not meet your expectations.
The experience was very brief, little information was provided.
Very disappointing! We would have liked to know more about this people.
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Response from Host, Apr 2026
Nous vous prions de nous excuser pour la gêne occasionnée. Vos commentaires sont précieux et nous aideront à nous améliorer. Merci encore et veuillez accepter nos excuses.
Member Pricing
From
$63.71
per personWas $67.07(-5%)
up to 24 hours before the experience starts (local time)
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