One Package Hot Air Balloon with Best of Luxor Full Day Tour
Recommended by 90% of travelers
Badge of Excellence
Luxor, Egypt
- 7 to 10 hours (approx.)
- Pickup offered
- Group discounts
- Mobile ticket
- Offered in: English
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Overview
Sailing over Luxor in a hot-air balloon lets you see the full scope of the archaeological site, a perspective that’s impossible to get from ground level. This private guided day tour begins with majestic sunrise views, then continues to the ancient highlights: the Valley of the Kings, the Temple of Hatshepsut, the Colossi of Memnon, and both Karnak and Luxor Temples. Site entrance fees are at your own expense.
- Spend the day exploring Luxor's ancient remains with a private guide
- Get a bird’s-eye view of the archaeological sites from a hot-air balloon
- Cover both east and west banks: ideal for time-pressed travelers
- All transportation included with hotel pickup and drop-off
What's Included
- Hotel Pick up and drop off - First Class Air Conditioner Luxury Car
- Bottled water during your trip Motorboat to transfer to the West Bank
- Morning Hot Air Balloon Ride for 35 ～ 60 minutes in the sky of Luxor.
- Flight certificate
- Luxor Full Day tour East bank & west bank
- Qualified Egyptologist Tour Guide “guide who is happy to take pictures”.
- Gratuities
- Lunch
- All Entrance fees
- (Spanish, Italian, Japanese)speaker tour guide$30.00 per booking
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Pick up and drop off to your hotel
Itinerary
1
Nile River Valley
30 minutes • Admission Ticket Free
2
Colossi of Memnon
10 minutes • Admission Ticket Free
3
Valley of the Kings
2 hours • Admission Ticket Not Included
4
Tomb of Ramases IX
25 minutes • Admission Ticket Free
5
Tomb of Merenptah
25 minutes • Admission Ticket Free
6
Tomb of Ramses III
25 minutes • Admission Ticket Free
7
Tomb of King Tutankhamun (Tut)
20 minutes • Admission Ticket Not Included
8
Temple of Hatshepsut
1 hour 30 minutes • Admission Ticket Not Included
9
The Karnak Temple
2 hours • Admission Ticket Not Included
10
Temple of Ramesses III, Karnak
10 minutes • Admission Ticket Free
11
Obelisk of Queen Hapshetsut,
10 minutes • Admission Ticket Free
12
Avenue of Sphinxes
10 minutes • Admission Ticket Free
13
Obelisk of Thutmoses I
10 minutes • Admission Ticket Free
14
Luxor Temple
1 hour 30 minutes • Admission Ticket Not Included
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Near public transportation
- Infants must sit on laps
- Transportation is wheelchair accessible
- Surfaces are wheelchair accessible
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Tafara_T
This is a great way to start your day in Luxor! The picturesque views are breathtaking! Our Guide Mo, was knowledgeable, our driver was friendly. We had a great time seeing the tombs!
Reviews
4.6
based on 615 reviews
Nameer_K, Mar 2026
Dr hassan and driver Ahmad were friendly and knowledgeable.
My review is for the tour company. I booked my tour for the 5:30 AM tour and it was supposed to be the hot air balloon and east and west banks.
The night prior I got a WhatsApp message saying I got upgraded to the 4:30 AM tour and I needed to pay $20. I just said I will meet you in the lobby tomorrow morning
After they showed up at 4:30 AM, they took me to the hot air balloon place and over there they demanded I pay them $20 to which I said no I’m not giving you anything because I already booked and everything was supposed to be through the website. They said it’s only customary and $20 not a lot. I said if it’s not a lot then you shouldn’t be asking for it. And I didn’t get an upgrade because technically I had to wake up an hour sooner so that was an inconvenience to me.
I got on the hot air balloon in a bad mood then after that, they brought me back to my hotel in Luxor around 7 AM. They told me my driver would be here at nine. The driver and the tour guy did not show up until 10 AM. It’s not his fault, but the tour company is very scam scandalous and sleazy. I would not book with them. Very poor communications. I didn’t know if he was going to show up or not.
Response from Host, Mar 2026
Thank you for your feedback.
We always take guest comments seriously, however we would like to clarify a few important points for transparency.
The night before the tour, you were offered an optional upgrade to the 4:30 AM balloon flight with an additional cost of $20, and you agreed to join the earlier flight. When you later declined to pay the upgrade difference, our team still allowed you to take the upgraded flight without any additional charge as a gesture of goodwill.
After the balloon ride, you were informed that the meeting time for the continuation of the East and West Bank tour would be 10:00 AM, and our team arrived at the scheduled time.
We are pleased to see that you mentioned in your review that Dr. Hassan and driver Ahmad were friendly and knowledgeable, and that the trip itself started well. As confirmed, you received the complete tour exactly as booked.
Our company is committed to providing professional and transparent service to all guests, and we are proud of the experience delivered by our team.
Tafara_T, Feb 2026
This is a great way to start your day in Luxor! The picturesque views are breathtaking! Our Guide Mo, was knowledgeable, our driver was friendly. We had a great time seeing the tombs!
Response from Host, Apr 2026
Thank you so much for your wonderful review! 😊
We’re really happy to hear that you had such a great start to your day in Luxor and enjoyed the breathtaking views during the experience.
It’s also great to know that Guide Mo was knowledgeable and that our driver helped make everything smooth and comfortable for you. We’ll be sure to share your kind words with the whole team.
We truly appreciate your support and hope to welcome you again soon for another unforgettable experience in Luxor! 🌅🎈
jorgealexander1700, Feb 2026
We had an absolutely incredible experience with our tour guide! From start to finish, everything was seamless, engaging, and thoughtfully planned. What truly stood out was how knowledgeable and informative they were — every stop came with fascinating history, local insight, and stories you wouldn’t find in a guidebook.
On top of that, they were amazing at taking photos! They knew all the best angles, lighting, and hidden spots to capture the perfect shots. Not only did we leave with unforgettable memories, but we also have beautiful pictures to prove it.
Professional, friendly, patient, and passionate about what they do — I couldn’t recommend this tour guide more. If you’re looking for someone who will elevate your entire experience and make it both educational and fun, this is the one to book!
Response from Host, Apr 2026
Thank you so much for your amazing and detailed review! 😊
We’re truly delighted to hear that you had such an incredible experience on your tour and that everything felt seamless, engaging, and well organized from start to finish.
It’s wonderful to know that your guide made a strong impression with his knowledge, storytelling, and local insights, and also helped you capture beautiful photos and memories along the way. We’re especially happy that you felt both the educational and fun sides of the experience.
Your kind words about his professionalism, friendliness, and passion mean a lot to us, and we will make sure to share your feedback with him and the entire team.
We really appreciate your recommendation and hope to welcome you again soon for another unforgettable experience in Luxor! 🌟
vincentliu1, Nov 2025
Stay away from this tour especially if led by Dr Mo as guide!
He was mostly interested in scamming money, at the first site after the ballon was the Colossi of Memnon, where he spent more time explaining about buying alabaster stone which he then takes you immediately for shopping (obviously for commission). The worst part was when he tried to scam us that we must pay him 20USD each as a group, if we chose to go to Tutenkhamun tomb at Valley of the kings we must use him as guide and that “was the rules” to pressure us to go along with it - so it was either we each pay him extra for the guide or we can’t go at all ourselves. The whole group became so outraged we challenged him that we wanted to go to King Tut without his guide. Eventually he backed down but not without a challenge - and it definitely was not “in the rules” of the tour which he clearly made up. The time given at the Valley of the kings was another joke in itself, after all the challenges we had to do and his faffing he gave us 30 mins to go to 3 tombs, this again raised more revolt from the group as clearly if he didn’t take us to the alabaster shopping beforehand for commission we would have had more time at the most important site - Valley of the kings!
In regards to Dr Mo’s actual guide and information provided - this was the bare minimum, a few lines of introduction and tells you that’s it - all the while his phone is going off constantly.
The whole tour (apart from the balloon as no involvement of Dr Mo) was highly not enjoyable with Dr Mo, that was very evident from the entire group!
Stay away!
Response from Host, Nov 2025
We are genuinely surprised by this review, as it contains several claims that are simply not accurate and do not reflect how our tours operate.
Our team — including all freelance guides — follow strict guidelines regarding timing, entrance fees, and optional tours. No guide is ever allowed to demand extra payments, invent “rules,” or prevent guests from entering any site. If any guest chooses an optional activity (such as entering Tutankhamun’s tomb), they always pay directly at the official ticket office, not to the guide. This is standard in Luxor and cannot be changed by any individual guide.
Regarding shopping stops:
All guests are clearly informed that shopping visits are optional, and many groups actually enjoy them. No one is ever forced to buy anything, and the short stop does not affect the main itinerary unless the majority of the group wishes otherwise.
As for timing at the Valley of the Kings:
The schedule is always fixed by the Ministry of Tourism, the balloon flight authorities, and the official opening hours — not by any guide. Delays usually happen when guests request extra discussions, photos, or additional stops. We never reduce the time in the Valley unless requested by the group.
We also found it surprising that the reviewer claims the entire group was “outraged,” as no one from the group submitted a single complaint to us during or after the tour. When a problem truly exists, guests report it directly and we take immediate action — but that never happened in this case.
We respect all travelers, but we cannot accept misleading or exaggerated accusations that do not match the reality of the tour.
Our balloon experience and full-day tour are enjoyed by thousands of guests every year, and we remain committed to providing a transparent, safe, and memorable experience to all visitors.
Lorna_K, Oct 2025
Really good trip. Fascinating to watch the sun rise while a field of hot air balloons were being blown up. The hamper was large and fit 16 passengers (4 per compartment). I got a great panaramic photo when the pilot rotated the balloon. So glad I had a wrist strap on my phone so I could take photos leaning out of the hamper.
Michail_G, Sep 2025
Everything up until the balloon was going perfect. We were picked up at 05:30, by a smiley helpful person and a driver they took us to the boat to cross Nile and off to the balloon ride. Balloon ride was perfect everyone helpful, attentive and friendly. An here we come to the Egyptiologist Mo(hamed) , the most greedy person we met in Egypt. According to the itinerary he was supposed to be with us throughout the tour and ( obviously) talk us through whatever we were visiting, instead he will tell a single story by the entrance and then let us wonder around for a limited time. He was very eager to take us to shops ( which were not part of itinerary like alabaster shop , perfume shop ). And he asked for an extra payment of 40€ ( 10€ per person ) because he escorted us to Tutanhamon tumb and gave us the story of how it was discovered. We paid almost 300£ for the entire tour and I asked the tour operator if we need to pay anything extra , we in advance , which they replied only entrance fees payable by card. Unfortunately his behaviour ruined the entire experience.
Response from Host, Sep 2025
Thank you for your review and for acknowledging that the balloon ride itself was perfect and that our team was helpful, attentive, and friendly.
We would, however, like to clarify some inaccuracies. Our balloon ride packages are fully transparent, and there are no hidden charges or requests for extra payment beyond what is clearly stated in the itinerary. Entrance fees, when applicable, are always communicated in advance. Our records confirm that no additional fees of €40 were ever requested by our staff during this tour.
We also do not include visits to shops or commercial stops as part of our balloon service. The experience ends after the balloon flight and safe return, with no detours or add-ons.
Therefore, while we appreciate the positive comments regarding the balloon ride, the negative claims mentioned are not accurate and do not reflect the service we provided. We remain committed to delivering honest, professional, and memorable experiences to all our guests.”
Santiago_C, Jun 2025
Be prepared to be charged extra for everything. Visiting Tutankhamun’s tomb? That’s an unexpected $15 per person — not disclosed upfront — on top of the entrance ticket. The visit itself lasts barely five minutes, yet the guide charged us just to “allow us” inside.
The guide spent most of the time speaking with the driver in Arabic, providing minimal to no explanation to the group. Worst of all, the night before the hot air balloon ride, I was told I had to pay an additional $15 per person just to be taken earlier — or my balloon would be canceled with no refund. It felt like a manipulative last-minute upsell. It completely brought the mood down, and we couldn’t enjoy our day in Luxor.
Overall, a disappointing and unprofessional experience. I do not recommend this tour.
Response from Host, Jun 2025
Hello Dear Customer
Thank you so much for your review
Actually you asked for upgrade and for upgrading it’s extra fees
And any extra sightseeing not including the itinerary extra fees
Thank you so much
Dr Mo Tours Team
Poonam_J, Apr 2025
Very poor service, booking person would not pick up the phone ever. Never refunded back the money for hot air balloon as it was canceled. The person confirmed to refund via wats app messages but never refunded. Did not reply to messages when asked about refund. Guide was given different information as compared to us who than tried to charge us extra money during the trip.
Response from Host, Apr 2025
Hello Dear Customer
Thank you for taking time to write a review, sorry for the balloon cancellation which is completely out of our control due the weather and we would like to inform you we provided the full refund back for you so we would like to ask you to check your bank account one more time
Thank you so much
Dr Mo tours Egypt team
Mo_Z, Jan 2025
Poor customer service. Unethical business practices. False advertisement. Dishonest tour operator. Avoid!!!
Response from Host, Jan 2025
Hello Dear customer
We are a little bit confused
Even you didn't mention what happened with you on the tour
You don't clarify any thing.
We ask you if you really have an issues why you didn't clarify it on the review.
We have over than 1000 Excellent reviews it shows our Excellent services
Thank you so much
Dr Mo Tours Egypt
Leah_S, Dec 2024
Absolute scam. Total lack of organization. To amd from the balloon ride was chaos. Tour was way overpriced. Inflated entrance fees. Lunch was 3x what it should have been. Believe all of the reviews.
Response from Host, Jan 2025
Dear our valued customer,
Thank you for comment, we apologize about what happened with you. we are looking to improve our service that is why your comment very important for us.
Best regards,
I Like Egypt Tours
Reginald_J, Oct 2024
The tour guide was excellent.I totally enjoyed my day with him Great personality and very knowledgeable. The tour company however Charges you $35 to see King Tuts Tomb it actually around $10.Do not buy it from them .Buy your ticket when you get there.They arrived late to pick us up for Sunrise balloon ride so I missed the sunrise.
Response from Host, Oct 2024
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour.
But we would like to reply for 2 points.:
1st: when you booked the tour you choosed the latest pick up option ( non sunrise).
2nd: according to the itinerary King Tutankhamun Tomb visit extra 35$ USD per person.
But we are very sorry for the confusion our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
William_G, Sep 2024
Balloon trip was great and Hatshepsut Temple were the highlights for me. My guide Hassan made everything so easy, nothing was a problem and he was a complete data base of knowledge
Response from Host, Sep 2024
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
Nathalie_G, Sep 2024
Hot air balloon ride was a great experience and tour guide was nice but De Mo is a scam artist - do not trust what he says about entrance fees for Tutankhamen at 35 usd pp. You can buy them onsite for 10 usd for adult and 5 usd for students.
Response from Host, Sep 2024
Hello Dear customer
First of all Thank you so much for your review. We are very glad cuz you did enjoy your Tour with us, the balloon Ride & Luxor day tour.
It's means we provide an Excellent services.
But there are misunderstanding cuz it it shows very clear at the itinerary and any one can see it any extra sightseeing not included on the Itinerary to visit it an extra fees 35$ USD per person same King Tutankhamun Tomb and tickets not included.
Please review the itinerary one more time.
Thank you so much
Dr Mo Tours Egypt
Jaime_P, Jun 2024
Dr Mo is a great egyptologist and a great sorry teller for your tour, the tour is adaptable for your needs, he can change time for lunch or even the order of the tour for you, and the balloon experience is something incredible the only problem us that any of the entrance is included, so you hace to pay around $50, Xtra in entrance so please keep this in mind.
Response from Host, Jun 2024
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
Tristine_K, Jun 2024
The tour guide/driver got lost on the way to the hot air balloon takeoff spot so we missed the sunrise and when eventually went up we were the only hot air balloon in the air.
Everything was poorly managed.
The guides are very flirtatious. When we landed, we had to wait over 30 mins for our ride back. And by that time we were over the tour so did not even bother exploring the temples and told the guide we would just want to return to our hotel.
Response from Host, Jun 2024
Hello Dear customer
Thank you so much for your time, you Don't know how much is your review is very important to improve our service.
But we have some points we want to make it clear for the reader.
1- you booked 5:30 am pick up and the balloon take off location located a far away from your hotel, and 5:30 am this is the option of 2nd Flight.
2- after the balloon Ride you meet our An Excellent English Speaker Egyptologist Tour Guide ( Has PHD in Egyptology) and you did finish your tour about 3:00 pm and you asked him to do many optional Tours but you wanted for free and he did refuse because you have to pay for any optional Tour, and when he refused you told him you will write a bad review to damage the busines Even this is against Viator rules, but you have right to write the review and we are as a travel Agency we have a right to reply and make it clear to our futures customers.
Thank you so much
Dr Mo Tours Team
rubina_r, Feb 2024
amazing trip , our guide was the highlight and she was awesome, she had a lot of knowledge, she was a female guide and really good one
Response from Host, Feb 2024
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
Ale_B, Jan 2024
Dr. Mo was by far the most unprofessional tour guide our group has ever experienced. He made several of the women in our group feel uncomfortable through his comments and awkward jokes. He also did not provide explanations for several of the tombs we visited. We essentially paid $900 USD among the 5 of us for a private driver. He is very deceptive and charged $35 per person for a 5 minute explanation, which was unclear. He claims his goal is to be an ambassador of Egypt one day to showcase the good of the country, which we found ironic as we have felt welcome and enjoyed every aspect of the trip despite our tour with Dr. Mo. When we confronted Dr Mo about the scam he got very upset and to help us with a better price, he refunded us through Viator and charged us separately. We recommend NO ONE do this tour and Viator to remove him from the listing.
Response from Host, Jan 2024
Dear client,
Your feedback is indeed concerning. Our intention at Dr Mo Tours Egypt is to provide a service that is both informative and enjoyable. We regret to hear that your experience did not meet these expectations especially in terms of professionalism and conduct.
Your comments regarding the lack of explanations in the tombs are noted.
But could you please note no explanation at the tombs. We strive to deliver a comprehensive and enriching experience that highlights the historical significance of each site visited.
The issue you faced with the pricing and refund process is also regrettable. Our goal is to maintain transparency in our transactions, and we apologise if this was not your experience.
We appreciate your candid feedback, as it will help us to reflect on our services and improve for future clients. We hope that your overall trip to Egypt was still a memorable one despite the unfortunate experience you had with us.
Best regards,
Dr Mo Tours Egypt Team
Naaila_D, Dec 2023
The Hot air balloon experience was amazing. Kudos to those young men. P.S. I’m still waiting for my video/ photos.
However the tour that followed was something else. I was very disappointed with Dr. Mo, and I did not have the best experience with him. I feel cheated, and taken advantage of. The place he took us to get lunch was super expensive, and cost above average. I been in Egypt long enough to know that $42 USD is a lot to spend on food for two ppl. (No left overs.) it’s like the prices for everything were hiked up as if he were getting commission on everything and everywhere he took us. . Be very careful on choosing your tour guy. I felt like he didn’t put a barrier between us and the locals, who were extremely pushy and pressuring us to buy any and everything. It took away from our experience. I came to enjoy Egypt, not cure all it’s problems. I felt extremely overwhelmed and alone. We didn’t get to see the last Temple on the tour,(Luxor) and only spent 25 mins in the largest and most important temple of them all. Karnak. He’s knowledgeable, and educated, prideful and very empathetic with his peers. I get that. But he came off very sleezy. Like a snake oil salesperson. He’s very charismatic, cunning and clever. My experience with Dr. Mo honestly left a very bad taste in my mouth, so much so, that I didn’t use his services in Cairo. Beware of the King Tut tomb experience, just say no and save yourself the headache.
Response from Host, Jan 2024
Dear Guest,
Your feedback is valued and we sincerely regret to hear about your less-than-ideal experience with our tour. We are pleased that you enjoyed the hot air balloon journey, but it's unfortunate that the other aspects of the tour did not meet your expectations.
Your impressions of our tour guide, Dr. Mo, are taken seriously. Our guides are expected to provide a quality service that is both enjoyable and respectful of our guests. It's unfortunate that this was not your experience.
We believe in showcasing Egypt in its true form, allowing our guests to immerse themselves in its vibrant culture without feeling overwhelmed. We are sorry that you felt pressured by the locals during your tour. It's not the experience we aim to deliver.
The pricing of our tours is designed to offer the best value for the quality of experience we provide. We understand that the cost of the lunch was higher than expected, and we’ll certainly take your feedback onboard.
Lastly, we apologize for the inconvenience regarding your videos and photos. We assure you that we're looking into this matter.
We are committed to delivering a memorable tour experience and we regret that we did not meet that expectation for you. We appreciate your feedback as it helps us to improve our services for future guests.
Best Regards,
Dr Mo Tours Egypt Team
Henrique_L, Dec 2023
This was a bad experience. I have read a few bad reviews before booking this and thought it would be alright. Oh man, I regret it!
It has been my childhood dream to do a hot air balloon ride as well as visiting Egypt, so this was a well planned and thought out trip.
We booked everything ahead of time and decided to go with a higher priced experience so we can ensure and we don’t miss a thing.
Let’s start from the beginning, we chose the 4:30am option for the Hot Air Balloon ride so we can see the sunrise and I’m obsessed with sunrises and sunsets. Just imagine a sunrise at a Balloon in Egypt! Well, the night before Dr. Mo reaches out to let me know that they’ll pick us up at 6:05am. Oh man, that boiled my blood, he gave different excuses and contradicted himself saying things such as Egypt is too crowded this time of the year, or the government changed the weather conditions and also said the ride time for the 4:30am group would be reduced to 25 min and the 7am group would have a full 55min in an attempt to calm us down and convince us. My husband decided to let it go and go for 7am ride since there wasn’t much we could to do enforce them to pick us up at 4:30am.
Everything went well with the ride, however, it didn’t last 55 min as he said, but the same 25-35 min he said the earlier group would have.
Okay, let’s continue, once the ride is over they sat us down and introduced us to our private tour guide Mohammed, pretty cool and knowledgeable guy, however Dr. Mo wanted to charge us $15 per person for the Luxor Temple which was actually included in our package. We didn’t realized that was included until later on and we had to ask Dr. Mo to explain to us why we would be paying for the Luxor Temple if it was included, he said he got confused with the different packages they have. Well, I think he was just trying to get some more cash out of us, and on top of that, they would only take US dollars or EGP at 1 to 50 rate. Opposed to the standard price of the day or close to 30-31 egp per usd. The visit to the Tutankamun tomb was not included on the package and we wanted to do it, which is extra $35 per person for the guidance, however, nothing was explained and we learned almost nothing about him. I understand guides cannot go to the tombs, but $35 per person for nothing?! Plus the extra tickets. Well, just don’t book this company.
Moving on to the Hatshepsut Temple our guide sat us down at another coffee shop and gave us a lecture for about 5 minutes about it and told us he would be there waiting for us while we visit the temple. We thought that was the norm but once we got to the temple everyone has their guides and we’re there by ourselves just trying to figure out what everything we’re seeing. Called Dr. Mo and asked him to make sure Mohammed is there with us at all times to explain everything, we paid $270 and expect full attention.
After that everything seemed to be at the expected standards and it went well. Just feel like there was way too many bumps, and a constant feeling of missing out or being scammed. At the end, starting with the balloon ride at 7, instead of 4:30am delayed everything and rushed us out since we only had 1 day in Luxor and we had a transfer scheduled to Aswan at 5pm. With that being said, we decided to skip lunch and Luxor Temple because we didn’t have enough time. Finally, I don’t recommend this and like I said, stay at Sonesta St. George and book with the concierge, their customer service and facilities are amazing! Fairly priced and very attentive, up to standards. Top notch.
Response from Host, Jan 2024
Dear Customer,
Your detailed feedback is crucial to us, and we sincerely apologize for any inconvenience you experienced during your tour with us. At Tours Dr Mo Tours Egypt, we take pride in creating memorable experiences, and it saddens us to hear that your tour did not meet your expectations.
The change in balloon ride schedule sounds disappointing, especially since you were looking forward to a sunrise ride. Our intention is always to provide the best possible experience, and we appreciate your understanding about the circumstances that led to the change. Moreover, we acknowledge that the duration of the ride should have been as per your expectation.
Regarding the confusion with the Luxor Temple charges, we apologize for the misunderstanding. It is our responsibility to ensure transparency in our package details, and it's regrettable that this was not your experience.
We value the fact that you took the time to share your experience in depth, as it gives us an opportunity to reflect and improve upon our services. We will take your feedback into serious consideration and strive to provide a better experience for our future customers.
Once again, we are truly sorry for the inconvenience caused and appreciate your understanding. We hope you will give us a chance to make it right in the future.
Best Regards,
Customer Service Team, Dr Mo Tours Egypt
Angel_C, Dec 2023
The tour guide Dr. Mo has been the most disrespectful, irritating and abusive person I have met in my life, his lack of professionalism was evident from the beginning, but I already paid for the tour and be forced to take it. The uncomfortable environment that he created was till the level that I asked to be dropped-off in my hotel without visiting the last temple in the list. I always use Viator to contract my tours and I know this company make all the possible to guarantee a great experience, but definitely some service provider are pretty far from the standard that the company is looking for such as Dr. Mo.
Response from Host, Jan 2024
Dear Guest,
I cannot begin to express my deepest regret reading your review regarding your recent experience with our tour guide. I want to express our sincerest apologies as we pride ourselves in delivering superior service to all of our customers.
We fully acknowledge the importance of providing excellent customer service and I am disappointed to hear that we have fallen short of your expectations on this occasion. Your experiences and feelings are certainly not reflective of the high standards we set for our staff and it is important we rectify this.
Could you possibly provide more clarity on how the initial transactions took place (as you mentioned that you had already paid for the tour and were forced to take it). We would love to gain a more comprehensive understanding of your experience. It is crucial for us to determine whether this was a genuine oversight or a recurrent problem, and we only can improve our service from the feedback we are given.
Despite the unfortunate experience, we hope that we can learn something valuable from your valuable feedback and implement necessary changes to ensure quality customer service.
We view your critique as an opportunity to learn and evolve, while the many 1100 excellent reviews we have received in the past push us to strive even harder for achieving total customer satisfaction. Our aim is to focus on providing a more conducive environment where clients like yourself feel comfortable, valued, and able to enjoy the rich Egyptian culture through our tours.
It's also worth mentioning that many times clients mistake the service provider. Please confirm if it was indeed Dr Mo Tours Egypt you contracted with. If not, kindly leave your review with the appropriate agency, as your feedback is more beneficial where it truly applies.
Once again, accept our deep apologies, and rest assured your remarks have been taken very seriously. We hope to have the opportunity to meet your travel needs more effectively in the future.
Thank you so much for your understanding and cooperation in this matter.
Kind Regards,
Dr Mo Tours Egypt Team
Andrea_V, Dec 2023
Perfect daily tour if you have little time in Luxor. Air balloon is simply amazing ! Khaled, my tour guide, is a real Egyptology, great knowledge !! Keep in mind that you got to pay for every entrance. totally worth it.
Response from Host, Dec 2023
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
patrick_h, Nov 2023
Flight was good. The short trip to reach the hot balloon take off zone could begin later than 5:00. We wait 1:00 in a boat before to reach the West Bank.
Trio to the valley of king was really nice
Response from Host, Nov 2023
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
Selisha_L, Oct 2023
I am very disappointed. Our tour guide, Dr Mo was not good. At the beginning of the tour, he was very informative however toward the end of the tour , he was less intuitive with the tour.I guess he was ready to go home. He was on his phone for at least 30 minutes. I was very disappointed because I had questions. The cost of admission was not transparent.
We did not get to do the hot air balloon because our driver arrive to our hotel late. They said we could go the next day however we were leaving on the next day. We were not refunded for something we did not cause. The highlights of the tour were not done. I am very disappointed.
Response from Host, Oct 2023
Hello Dear Customer.
Thank you so much for your comment but we think we have misunderstood
The balloon Ride has been canceled by the weather with completely out of our control and as you know safety is First.
You and your friends asked us to do another extra Tours instead of the balloon ride cuz you will leave the next day early morning and no chance to do a balloon Ride.
And the others 2 friends of you wrote 5 star 🌟 reviews about Excellent services
Thank you so much
Dr Mo Tours
yvette_b, Oct 2023
I was looking forward to the hot air balloon trip and due to the weather I was unable
To attend! Safety First
Response from Host, Oct 2023
Safety is First
Thank you so much for your Comment
Dr Mo Tours
ken_h, Oct 2023
Our guide Hassan was great, taking care us well. Full day of schedule very on time.
It’s a private tour for us, so easy to gets everywhere by small car, and flexible.
Great lunch.
If you do the hot air balloons(they are from a different company), expect that there could be no washroom for 3 hours from hotel pickup to the end of ballon finish. Not to blame the company, just due to they don’t have one nearby
Everything else are great, recommend to book with them.
Response from Host, Oct 2023
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
Joanna_K, Sep 2023
Mo is a knowledgeable Egyptologist so the explanation at each site was good. But after each site there seems to be an up sell for something else. Every additional cost was $35, including a five minute explanation of King Tut before going into his tomb (which you also pay an additional fare to the park). Fair warning, ask how much your lunch is before sitting and eating because his restaurant choice charges $35 per person, not including drinks. Although he doesn't lie, he doesn't tell the complete truth. At the end of the tour we couldn't help but feel like we were somehow taken advantage of. The best part of the tour was the hot air balloon ride and he wasn't a part of it, he contracts that out to another company.
Response from Host, Sep 2023
Hello Dear Customer
First of all we are very glad cuz you did enjoy the tour itself.
2nd Tut Tomb Tour Extra fees as you can see via Itinerary
And the Lunch is Not included The tour.
And we are apologize about this misunderstanding.
You don't know how much your feedback is very important for us to improve our services.
Thank you so much
Dr Mo Tours Egypt
Joseph_M, Aug 2023
The balloon ride is Amazing and the tour guide was extremely knowledgeable. If your ever in Luxor this tour is worth your Time and Money
Response from Host, Aug 2023
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
Riho_H, Jun 2023
Air balloon is perfect about view and support
Full day tour is partly good ,the tour guide made me to write good reviews That make me feel bad and he is pushy
He is actually good photographer but I feel he strongly tried to get tips and extra fee for extra tour
Response from Host, Jul 2023
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
Divya_P, Jun 2023
This is an excellent way to explore the temples in Luxor and definitely recommend!
Our tour guide was absolutely brilliant, and we couldn't have asked for a better guide. He was very knowledgable, professional and friendly, and it was the best way to see the temples in Luxor.
It was quite disappointing not to be able to do the Hot Air Balloon ride as part of our trip due to weather conditions which were communicated to us the night before. We tried to reschedule this three times but unfortunately this was not possible. This was out of anyone's control, but was surprising as I didn't think it was very common from our research so I would suggest doing this sooner rather than later in Luxor, just to give anyone the best chance of taking this trip!
The communication was very good and everything was very prompt, so I would definitely recommend when in Luxor!
Response from Host, Jun 2023
Dear customer
First of all, allow me to thank you for your time and consideration. we are more than proud and happy to hear that you have enjoyed every aspect of your tour and we will continue working hard to maintain the same level of progress. our biggest inspiration is your satisfaction. we are looking forward to welcoming you again in the near future to try more of our tours.
Sincerely,
Dr Mo Tours Egypt
maryann_m, Jun 2023
The longest day ever. Group experiences like the boat ride and hot air balloon were just awkward. The tour was not well guided or explained; conditions are harsh. The English guide was difficult to understand and could not answer most questions outside the rehearsed script. As females get solicited more in Eygpt, I expected the tour guide to protect his customers- he was not. They try and force extras into the itinerary to get you to spend money so you need to be firm that you don't want their stops for bad restaurants and scam shops. Definity feels like I overpaid.
Response from Host, Jun 2023
Hello Dear
This tour doesn't have a boat Ride so We think you did write on wrong link
Everyone knows we provided an Excellent services
Could you please check Again which Agency you booked with
Thank you so much
Dr Mo Tours Egypt
From $76.00
per personup to 24 hours before the experience starts (local time)
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