Sagano Romantic Train Ticket

Kyoto, Japan

30 minutes (approx.)

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Overview

What's Included

One-way transfer ticket

Meeting and Pickup

Departure Point

Sagano Romantic Train, Saga Tenryuji Kurumamichicho, Ukyo-ku, Kyoto 616-8373 Kyoto Prefecture

What To Expect

Sagano Romantic Train

Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation
Infants must sit on laps
Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate

Lost, stolen or damaged tickets can't be refunded
The voucher is valid only on the specified date (and time if applicable)
Present the QR code to the station staff. If the staff is unavailable, please board the train and proceed to your reserved seat
E-tickets must be used within an available network; screenshots are not accepted
Seats are automatically reserved
Train boarding location: Saga Torokko Station Sagatenryuji Kurumamichicho, Ukyo Ward, Kyoto 616-837
Seats and time slots cannot be pre-booked. They will be given according to availability.

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Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Reviews

1.0

based on 4 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Poor Travel Experience with little communication!!

Kerri_M, Oct 2026

I was so disappointed in this experience. Viator passed it to Klook, who cancelled the River Boat part and put us on another bus, that was not English speaking and we missed the Rich Car #5 that we purchased due to the other bus schedule, which was not Viator or Klook. It was subbed out to another Japanese tour company. Paid a lot for this excursion and am very disappointed. Did not receive cancellation of River Boat until 7 hours before start and contacted multiple people and did not hear back. I fully expect to get a refund on this experience.

Do not book this through Viator or a third party

Leah_P, Apr 2026

Our tickets for this train trip never arrived via the activity provider. I contacted both Viator and the provider Faw Shaw Travel. Viator were as helpful as they could be but Faw Shaw Travel never responded to multiple messages via the app and WhatsApp. In the end we went to the train station and repurchased our tickets and have requested a refund. If you want to do this Sagano Romantic Train (which was actually really nice trip with all the Cherry Blossums out), go directly to the train early and book seats yourself! I have asked for a refund!

Failed to provide the tickets

Neil_M, Apr 2026

Having had this booked for weeks I received a message apologising for not being able to arrange the tickets I ordered with less than 6 hours to experience but said they were hopeful to provide. No e-tickets arrived but the app shows it as confirmed. I got the station and was turned away as I didn’t have the tickets.

Booking agent not responsive

chad_w, Mar 2026

I was not able to obtain my ticket for this experience. Booking agent not responsive to messages. Poor experience. Recommend you not book with this provider. The train ride itself is fantastic and I would highly recommend.

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