Explore Moraine Lake & Lake Louise – Round Trip Shuttle

Banff, Canada

5 hours 30 minutes (approx.)
Mobile ticket

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Overview

What's Included

Round Trip Transportation

Gratuities

Recommended

Meeting and Pickup

Meeting point

135 Beaver St, Banff, AB T1L 1A1, Canada
Bus Parking Lot at the Back of Mount Royal Hotel

End point

This activity ends back at the meeting point.

Itinerary

Moraine Lake

1 hour 15 minutes • Admission Ticket Included

Lake Louise

1 hour 15 minutes • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Service animals allowed

Near public transportation
Infants must sit on laps
Most travelers can participate
This tour/activity will have a maximum of 99 travelers

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Reviews

1.0

based on 1 review

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Worst Experience I ever had

Anant_B, Oct 2025

I am completely disappointed with this booking experience, as your company has misled us. We had already reached Banff on the day of our scheduled trip, only to be informed that the entire booking was suddenly cancelled by your team without any prior notice. This caused us significant inconvenience and embarrassment. Such unprofessional conduct is unacceptable. Due to this experience, we will not be booking any future trips with Viator and will not recommend your services to others.

Response from Host, Dec 2025

Thanks for your review. A quick clarification: we can’t operate an experience when the attraction is closed—as much as everyone would love us to “re-open” it on demand. When closures happen (weather, safety, Parks restrictions, road/access limits, operational shutdowns), we cancel because running the trip anyway would be misleading and unsafe. That’s not “unprofessional,” that’s us refusing to sell you something that literally can’t be delivered. That said, we understand it’s frustrating to arrive in Banff and have plans change. If you didn’t receive the cancellation notice, we’re happy to verify exactly when and where it was sent (Viator email/app notification) — share your booking code and we’ll pull the logs. Refunds are processed through Viator according to their system, and we’re also happy to suggest the closest alternative route or date that is operating—since we prefer solutions over dramatics.