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What are people saying about Puerto Rico

Jay_S, Nov 2026
Miscommunication.
We had an issue with payment. Viator gave us a quote for an additional service which was not properly forwarded to the on site contractor and a dispute arose and caused a lot of aggravation. We fought for the principal, as the amount of the discrepancy was between $16 and $25. Unfortunately the attitude of Viator and the contractor was not particularly appropriate or understanding. There was clearly miscommunication between the two parties. Other than that, the tour guide was superb.
Tina_S, Nov 2026
Beautiful ride though San Juan's history with Jose, only wish we had longer to stay!
We took the Old San Juan Segway tour on our cruise stop, and it was absolutely beautiful. The listing photos show traditional stand-up Segways, but our tour actually used Segway-brand electric bicycles. That surprised us, but it was still a lot of fun. We rode all around the island, through colorful streets and past historic landmarks and stunning ocean views, and the e-bikes let us cover much more ground than a walking tour. Our guide Jose was outstanding. He's extremely knowledgeable about San Juan's rich history and kept us entertained with interesting stories at every stop. The bikes are a little heavy, and I bumped into a tree at one point, but Jose was right there with a first aid kit, patched up my scrape, and we were off again in no time. He was also happy to give us time at the beach if we wanted it. Our only regret is that we had other tours booked and couldn't stay longer. If we did it again, we'd give this tour more of our day. Highly recommend Jose and Segway Tours of Puerto Rico!
Manuito, Oct 2026
Magnificent excursion for the whole family
Very good 4-hour excursion to Icacos and Palomino, accompanied by Adriana and Mateo. Both did the impossible to improve the experience. Unfortunately, the water was too murky for snorkeling, but they knew how to adapt the activity so that the children enjoyed it to the fullest. It is interesting to keep in mind: - There is parking at the pier, free of charge, with no issues regarding spaces. - It is necessary to bring identification and be able to show the card with which we made the purchase. - The half-day excursion boat barely has a roof to protect us from the sun, so it is absolutely essential to bring plenty of protection. - You have to bring towels. They provide snorkeling equipment. - Food (sandwiches, potato chips, and fruit) and drinks are included.
Ken_C, Oct 2026
Must do
One of the best experiences I've ever had. The horses are very well trained and behaved the entire 2 hours. The instructor was super helpful and the views were absolutely incredible. I would do this 100x over if I could. Thank you for one of the best days of my life.
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