New York 9/11 Memorial Tour with Optional One World Observatory
Recommended by 96% of travelers
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New York City, USA
- 3 hours (approx.)
- Offered in: English
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Overview
Deepen your understanding of the tragic September 11 terrorist attacks on New York City on this immersive walking tour. With your local guide, visit the National September 11 Memorial and Ground Zero, and learn about how the event changed the country and the world. Spend time at the reflecting pools and Fireman’s Memorial, and pay tribute to the fallen. This tour can be booked with or without admission to the One World Observatory.
- Discover Ground Zero sights and stories you'd miss on your own
- Hear personal stories from your New York City guide as you go
- Select a time that works for you, with both morning and afternoon departures
- Upgrade to include admission tickets to the One World Observatory
What's Included
- A local guide who shares stories about their personal connection to 9/11
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the largest man-made waterfalls on the continent
- Gratuities
- 9/11 Museum (upgradable on site depending on availability)
Meeting and Pickup
Meeting point
- L'Arte del Gelato185 Greenwich St, New York, NY 10007, USA
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
End point
- One World Observatory117 West St, New York, NY 10007, USA
You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.
Itinerary
Meet your guide and group at St. Paul’s Chapel in Lower Manhattan. In the wake of the attacks on September 11, this church, the city’s oldest, became a haven for rescue workers and a place for mourners to find solace and pray.
Browse among the photographs and other memorabilia that are on display inside the church. Then, head to Ground Zero and the National September 11 Memorial. Stop at the Fireman’s Memorial, and see where the two World Trade towers once stood. Stop at the reflecting pools, the footprints left by the Twin Towers, as you read names of the 3,000 victims of the attacks.
The guided portion of the tour ends here. But if you’ve opted for the upgrade, head over to One World Trade Center to ascend to the One World Observatory. Skip the typically long lines with your prebooked ticket, and head right to the elevator, or Sky Pod.
While ascending up 102 floors, watch a short video that shows how New York City has transformed over the centuries. On the 100th floor, stop and take in the incredible views while standing 1,250 feet (365 meters) up. You can also walk out onto the 14-foot (4-meter) Sky Portal, where you can look right down on all the street activity happening below.
Browse among the photographs and other memorabilia that are on display inside the church. Then, head to Ground Zero and the National September 11 Memorial. Stop at the Fireman’s Memorial, and see where the two World Trade towers once stood. Stop at the reflecting pools, the footprints left by the Twin Towers, as you read names of the 3,000 victims of the attacks.
The guided portion of the tour ends here. But if you’ve opted for the upgrade, head over to One World Trade Center to ascend to the One World Observatory. Skip the typically long lines with your prebooked ticket, and head right to the elevator, or Sky Pod.
While ascending up 102 floors, watch a short video that shows how New York City has transformed over the centuries. On the 100th floor, stop and take in the incredible views while standing 1,250 feet (365 meters) up. You can also walk out onto the 14-foot (4-meter) Sky Portal, where you can look right down on all the street activity happening below.
1
St. Paul's Chapel
15 minutes • Admission Ticket Free
2
The National 9/11 Memorial & Museum
1 hour • Admission Ticket Free
3
One World Observatory
1 hour • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Comfortable walking shoes are recommended
- Tour is wheelchair accessible
- Please dress appropriately and bring layers in case of cold weather
Supplied by
Frequently Asked Questions (6)
Q:Is the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket wheelchair accessible?
A:Yes, this tour is accessible for strollers and wheelchairs.
Feb 2021
The answers provided are based on answers previously given by the tour provider to customers’ questions.
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
4.8
based on 639 reviews
Bryan_R, Feb 2026
We had a powerful experience with Sean narrating the actual biographies of people who lost their lives on 911. He made the day come alive again: with the people in the tower, the rescue workers, regular citizens, etc. I couldn't help but but cry as he told of these stories, as Sean is a brilliant storyteller. Thank you, Sean!
John_P, Dec 2025
This was a very heartfelt and rewarding experience. The destruction of Tower One and Tower Two, and the other five buildings, was explained from the very personal viewpoint of the tour guide who experienced 9/11. With his press credentials as a photographer, he was able to get close enough to feel the devastation and take memorable pictures.
Touching the two beautiful memorial pools was very emotional. I was able to locate the name of a man who had been a local student in my hometown who had died in Tower One while working on the 104th floor. It was an emotional experience to place my hand on his name.
The visit to the museum is a “must do” experience. The artifacts, the pictures of those who perished, the drawings from children, and all the exhibits made you feel that you were experiencing 9/11 all over again.
I certainly recommend this tour.
Patricia_G, Nov 2025
Sean was a great tour leader. He gave a very moving story of the events of 9/11 that added a personal touch of the events of that day. I would highly recommend this tour. Also, add the visit to the One World observatory. The views were magnificent!
Response from Host, Nov 2025
Thank you so much for your review - the views really are something else.
doug_A, Oct 2025
There are so many symbolic elements to the memorial that would be missed without the tour. We highly recommend it!
Sue_B, Aug 2025
We loved it. Sad but so worth going. Bring comfortable shoes. Lots of walking. Plan on about 5 hours to do the tour and the museum.
John_S, Aug 2025
Jake was a great guide. We enjoyed all of his stories during the tour. He had a lot of knowledge to share.
Jayne_W, Jul 2025
Liz did the tour and her knowledge was exceptional. She made everyone in her group feel welcome and the nice touch was the group photo. You definitely need a guide at the 911 memorial to give you vital information and if you get Liz you will be lucky.
Ellen_A, May 2025
Heartfelt and knowledgable narration by Tim M. Took us back to that day with stories of tragedy and heroism.
LISA_R, Mar 2025
We were originally scheduled for this tour at 1:00 but our previous tour ran late. Viator graciously allowed us to join the 3:00 tour. This tour is very informative about the history of the area and how it looks different today. This is the 2nd tour I’ve done of the 9/11 story and I learned something new!
Damien_S, Feb 2025
Very informative and knowledgeable guide Jaclyn was amazing and you could feel the passion she had for showing people around
From $39.00
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