Skip The Line Tickets To The Frida Kahlo Museum

Mexico City, Mexico

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Booked 5+ times in 12 hours.

+14

30 minutes to 3 hours (approx.)

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Overview
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What's Included

Gratuities

Guide

Meeting and Pickup

Departure Point

Museo Frida Kahlo, Calle Londres 247 Col. Del Carmen, Mexico City 04100 Mexico

What To Expect

Museo Frida Kahlo

1 hour • Admission Ticket Included

Museo Diego Rivera Anahuacalli

1 hour • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Near public transportation

Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate

Supplied by

Cancellation Policy

This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Reviews

2.4

based on 82 reviews

Total reviews and rating from Viator & Tripadvisor

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The place was great but...

Cesar_R, Sep 2026

The place was great but the skip the line deal is BS. The staff told not only me several people talked about buying the skip the line ticket but everyone has to wait in line no matter what ticket you have. Other then that it was great

It was a horrible...

Nilka_M, Sep 2026

It was a horrible experience because my ticket didn’t work when I went there and then Viator couldn’t get in contact with the provider so I spent money to Uber all the way over there spent money on my tickets and then spent money on Uber all the way back just completely a horrible experience.

Scam

Rodrigo_G, Aug 2026

Viator sells this Frida Kahlo Museum experience as including “skip-the-line tickets,” and each ticket was $20+ more than the normal price. Once you arrive, though, there is no actual skip-the-line access—you still have to wait like everyone else. The Frida Kahlo home itself was a really cool experience and definitely worth visiting, but don’t buy your tickets through Viator. Buy them directly and save your money.

First Timers for Frida

Michele_E, Aug 2026

Book tickets far in advance to get the time you need. I booked a 2:30 pm time slot and it was changed to 3:15 pm the day before. I sent a message but never got a reply as to why our time changed.

We booked tickets for 4pm...

Mana_J, Aug 2026

We booked tickets for 4pm entry, and then got emailed 4:45pm tickets. As a result, it was impossible for us to go to Museo Frida Kahlo and Anahuacalli. They are 45 minutes away from each other and Anahuacalli closes at 5:30pm, so there was no way for us to do both.

Horrible

Kristy_S, Aug 2026

I am very upset. I could not get the tickets, no one answered and Viator was completely u helpful. I am very disappointed and will be escalating.

Dishonest broker don't use, buy tickets directly from the museum or don't go

Jeehae_S, Aug 2026

Vendor lied and sent me tickets for 45 mins after my start time. Viator hid behind legalese and hung me out to dry.

Never again

Lenore_N, Jul 2026

Be careful that Viator doesn't cancel your tour at the last minute, reassign you to a different time, and then send you tickets for yet a third time.

A mess

Toby_M, Jul 2026

Never got into the museum as Viator messed up the booking and sent us to the wrong address. So we arrived late and as a result were not allowed in. Very disappointing

Beware. Skip the line vendors are rip off.

Kevin_S, Jul 2026

Beware. Buy your tickets through the Musuem website. Bought a 10 AM ticket that was later re-issued at 4 PM and then when the confirmation came through it moved to 4:45. Read all the reviews about these Skip the line vendors. Total rip off.

Scam

Sean_N, Jul 2026

I booked this tour on the wrong date and politely asked them to reschedule and they ignored me and took my money. For this level of customer service, avoid these folks at all costs.

Disappointing Booking Experience Overshadowed an Iconic Museum

Glen_T, Jul 2026

I would like to provide feedback regarding my recent booking experience for the Frida Kahlo Museum. I specifically intended to purchase admission for "Sunday", as I was only visiting Mexico City through "Monday". I took care to select the correct date during the booking process. Unfortunately, I later discovered that my confirmed ticket reflected "Tuesday", making it impossible for me to attend before returning home. I understand and respect that tickets are generally non-refundable. However, I was disappointed that there was no opportunity to correct what appears to have been an unintended booking discrepancy, especially given my travel schedule and the fact that I discovered the issue while already in Mexico. As someone who values museums and cultural institutions, I believe experiences like this are opportunities to strengthen trust with visitors. A one-time accommodation, such as honoring the ticket on the intended day or offering a credit, would have made a significant difference and reflected the spirit of customer service that many travelers remember long after their visit. While I was unable to experience the museum during this trip, I hope you will consider reviewing this situation and any opportunities to improve the booking process so future visitors can have greater confidence that the date they select is the date they receive. Thank you for your time and consideration. I appreciate the important work your museum does in preserving Frida Kahlo's legacy, and I hope to visit on a future trip under better circumstances.

The experience was not...

Diana_N, Jun 2026

The experience was not appealing. I kept thinking the whole thing was a fraud because nobody would return my messages to let me know when I would get my tickets. Then, once I had them and showed up to the venue, they informed me that I paid to skip the line but that they don’t offer that service. How awful is that? I paid more for nothing more. But the customer service is so bad that I don’t want to go through it again. The only positive was we did find tickets.

Cheating foreigners

Emma_B, Jun 2026

Do not book with aviator they change the time and we could not come ind to see Frida Kahlos home. They cheat foreigners with overprice. I tried to call they did not answer

Scam

Tim_L, Jun 2026

Skip the line doesntmean skip the line. The line was as long to get in as the other line. Full scam.

Non Responsive Tour Operator that also lacked accountability

Ajay_S, Jun 2026

The ticketing process was completely frustrating. No communication from operator. Viator failed badly here

Not confirmed times

Monica_B, Jun 2026

I booked this experience for a 3pm timeslot. Emailed tickets were for 4:15pm. I attempted to contact the company three times over the chat option with no response. I also called the company phone number and there was no answer. Viator representative also reached out twice with no response. Viator eventually received an email back from company that the 3pm slot had sold out. I had friends that purchased the same experience after I had and received an earlier time slot. As advised from Viator, I arrived to the museum at the 3pm timeslot and was turned away. Unfortunately, I was flying out that same evening and could not make the later time work with my schedule. I was unable to attend the experience and spent a large portion of the day trying to get in contact with this company. Will be requesting a refund for this purchase.

Me encaró el museo pero...

Sharon_C, Jun 2026

Me encaró el museo pero la descripción de el paquete no el correcto. I bought a skip the line pass and that was no honored the museum said they don’t do that and k had to wait in line also it not for both museum they give you a slot for the Frida Kahlo but no for the Diego mesuem for the price i paid i would just buy the ticket in the website ahead of time

Disappointed

nefertari_b, Jun 2026

I booked my reservation several weeks in advance specifically to secure tickets and an early time slot, knowing that the museum often sells out. Unfortunately, my reservation was canceled the day before my visit without any explanation. I later saw that there was an email attempting to move my reservation from 10:30 AM to 4:30 PM, but I was traveling throughout Mexico City and did not see it in time. Thankfully, I was able to rebook, but the new reservation ended up being for 5:00 PM instead of 4:30 PM. Since the museum closes at 6:00 PM, this only gave us about an hour to experience the museum, which made the visit feel rushed and incomplete. We had planned our day around our original 10:30 AM reservation and were disappointed that we were unable to keep the time slot we booked well in advance. I understand that schedule changes can happen, but I would have appreciated a clearer explanation and better accommodation, especially given how far in advance the reservation was made

I definithly don't recomend this web site, total fraud

Victoria_Z, Jun 2026

This is a total SCAM, we wasn't able to get our tickets, we wasn't able to get in. The code was only a receipt, besides that never answer by watsup

Totally frustrating, confusing and waiting for my promised refund

Martha_L, May 2026

if i receive my refund for my initial reservation i’ll be less disappointed. it was a huge hassle and communicating with viator and the tour operator ( L & D?) was frustrating & unhelpful. they did not send me the tickets i purchased back in April and then they CANCELLED my reservation the day before the event. i purchased new tickets . waiting for my refund still, we’ll see. and there was NO skip the line. we were told that doesn’t exist st casa azul…even though i paid extra for it.

Nice but Underwhelmed.

Billy_K, May 2026

You hear and see so much about Frida Kahlo's life and the blue house that when I got there I was a bit underwhelmed. I guess all the hype got to me. I actually enjoyed the courtyards. They are beautiful and interesting.

Frida Kahlo house, Wonderful. Viator.... not so much.

George_T, May 2026

The Frida Kahlo experience was wonderful. My experience with Viator was not. There is not such thing as a skip the line option, so don't bother wasting your money with this option via Viator. We had booked a 2pm ticket, they issued 3:30pm tickets without notice. this in turn conflicted with other plans. There was no remedying this.

Frida Kahlo Museum Visit - Surprise last minute Cancellation

Victor_C, May 2026

Travelled should know that it is not uncommon for the tour operator to cancel your timed entrance ticket without explanation. Very frustrating. Our morning 10am ticket entry was inexplicably cancelled 1 hour before. They refunded us but we had to scramble to find another time that day. We got a 4:00 pm ticket. But at 3:45, we received a message that our actual ticket time was 4:15, not 4:00pm. Thankfully we had time during our short visit to reschedule that afternoon. I was also a little disappointed that there were not more works of Frida Kahlo on display.

The worst experience

Camino_D, May 2026

They tell you that you will skip the line with their ticket, however, when you arrive to the Frida Kahlo entrance, they tell you that there is no fast line. So it’s not true! And I booked for 4:30pm (15 min allowance) but in the ticket they sent me it was booked for 4:15pm. So when I arrived I was not able to enter. Worst experience! I don’t recommend it!!!

It took me two hours to...

Ricardo_M, May 2026

It took me two hours to get there because the traffic in Mexico city is chaotic. I arrived 1 hour late and they didt let me in because my ticket expired 15 minutes after the hour. I lost my money plus the whole afternoon going there for nothing and Viator said no refunds. Very sad experience.

No such thing as “skip the line”

Betty_K, May 2026

There is no such thing as “skip the line”. Also, was supposed to be 4::30 which was written in the email with the tickets. When we opened tickets the time was 4:45. So we had to wait in line anyway. But the museum and the neighborhood are fantastic!

Marketed to tourists who don’t know better.

Nathan_S, May 2026

There is no skip the line option for this experience you will have to wait in line with everyone else. Also ordered 4 tickets for one particular time and was given 2 tickets 15 mins before set time and 2 tickets 15 minutes after set time. Would only pick this option as a last resort. Book through the official website and do not pay for these overpriced scalped tickets.

Viator is very misleading. Terrible experience.

Marlane_P, May 2026

Do not use Viator! Nowhere did they indicate the tickets were only valid for 15 minutes. We showed up 20 minutes after our call-time due to a downpour and were refused entry. Viator’s emails said our museum time was valid for 30 minutes to 3 hours, which I interpreted as meaning we could arrive later than the actual call-time. The museum was sold out for the day so we sadly had to walk away.

Scam. Ticket fraud.

Jennifer_S, May 2026

Do not book this on Viator. We were scammed as the tickets did not work at the museum. We were denied entry and tickets were sold out. We flew to Mexico City for this experience and were turned away and out $$$. Be sure to book directly through the Frida Khalo museum on their website!

Likely to Sell Out