City Sightseeing London Hop-On Hop-Off Bus Tour & Bookable Extras
London, England
+41
- 2 hours 30 minutes (approx.)
- Mobile ticket
- Offered in: English
Explore our promoted experiences
Overview
Get the flexibility you're after with this London sightseeing bus package. Enjoy getting on and off at multiple stops, including Buckingham Palace, Tower of London, Big Ben, and more. Choose how long you want your ticket for, and enjoy the freedom to go at your own pace. What's more, multi-day tickets include a free river cruise, a ride on the Route Master bus, and a night tour. Extra benefits include an AI-powered app with live bus tracking, audio commentary in multiple languages and kids's commentary on select routes.
- Avoid expensive taxi fares with hop-on hop-off bus access
- Visit famous landmarks like Big Ben and Tate Britain
- Enjoy diverse stops from shopping areas to museums
- Choose ticket length and use an app with live bus tracking for convenience
Why Travelers Choose This Tour
Included activities add next-level value to this hop-on hop-off bus pass—setting it apart from transport-only options.
What's Included
- 1-day, 24-hour, 48-hour or 72-hour hop-on hop-off bus tour
- Stops near the major sights
- Audio guide in 11 languages + headphones
- Single journey on the River Cruise (24-hour ticket only)
- Greenwich return on the River Cruise (48 and 72-hour tickets only)
- Night Tour (72-hour ticket only)
- AI-powered City Sightseeing app featuring live bus tracking app adapted to your needs!
- Gratuities
- Hotel pickup and drop-off
- Food and drinks, unless specified
Meeting and Pickup
Operating hours
Select your preferred tour option to see hours.
View tour option
Departure Point
- You may start this tour at any of the stops listed.
Itinerary
With your booking voucher in hand, head into central London to start your sightseeing adventure at any of the numerous stops around town. The open-top double-decker buses operate on three different routes—blue, red, and green—and offer a wide selection of places to get on and off.
How long you stay onboard is up to you. Disembark at stops such as Buckingham Palace, Brompton Road for shopping at Harrods, or the Victoria and Albert Museum for art and culture in the center of town. Alternatively, use the hop-on hop-off tour ticket to reach the start point for your river cruise or self-guided walking tour. Both are included as “extras” with multi-day tour tickets.
Hop back on the bus as many times as you wish in the 1-day, 24-hour, 48-hour, or 72-hour duration of your ticket, and listen to audio commentary in 11 languages to learn about the sights as you ride.
How long you stay onboard is up to you. Disembark at stops such as Buckingham Palace, Brompton Road for shopping at Harrods, or the Victoria and Albert Museum for art and culture in the center of town. Alternatively, use the hop-on hop-off tour ticket to reach the start point for your river cruise or self-guided walking tour. Both are included as “extras” with multi-day tour tickets.
Hop back on the bus as many times as you wish in the 1-day, 24-hour, 48-hour, or 72-hour duration of your ticket, and listen to audio commentary in 11 languages to learn about the sights as you ride.
Red Route
27 Stops
54 Points of Interest
Duration: 2 hours 30 minutes
Operating Schedule: First departure from Stop 1 at 8.45am. Last departure from Stop 1 at 6:30pm. Frequency is every 20 minutes until 3:30pm, then every 30 minutes until 6:30pm
1
Belvedere Road
2
One Aldwych
3
St Paul's Cathedral
4
1 Walbrook
5
Monument (Stop P)
6
GW47+96J
7
GW3C+C2G
8
GW5F+RRX
9
GVGP+8C6
10
GV2G+MC5
11
GV2J+8RJ
12
FVVF+VCC
13
GV25+2GG
14
FVW4+R63
15
FVW3+8VR
16
FVV3+WH4
17
FVW3+PG8
18
GR3X+R48
19
GR6R+VHW
20
GR6R+QXP
21
GR4X+5JH
22
GV32+PR9
23
GV45+R26
24
GV58+WRP
25
GV5C+723
26
GV3F+PH6
27
GV2J+854
Points of interest passed by on this route
Hyde Park
Westminster Bridge
Westminster
London Eye
Waterloo Mainline Station
SEA LIFE London Aquarium
South Bank
Buckingham Palace
The King's Gallery
Royal Mews
The London Dungeon
The Mall
Trafalgar Square
The National Gallery
Big Ben
Houses of Parliament
Westminster Abbey
St. Paul's Cathedral
London Bridge
Tower Bridge
Tower of London
The View from The Shard
The Shard
St. James's Park
Nelson's Column
The Monument to the Great Fire of London
Oxford Street
Leicester Square
Piccadilly Circus
The Savoy
Covent Garden
Covent Garden
Millennium Bridge
HMS Belfast
Royal Courts of Justice
Blackfriars Bridge
St. Mary Le Bow Church
Strand
Potters Fields Park
St. Katharine Docks
King's College London Chapel
Park Lane
Wellington Monument (Achille's Statue)
Marble Arch
Churchill War Rooms
Tate Britain
London Victoria Station
The Grosvenor Victoria Casino London
London West End Theatre
Admiralty Arch
National Portrait Gallery
Jubilee Gardens
London Transport Museum
The London Bridge Experience
Blue Route
13 Stops
10 Points of Interest
Duration: 1 hour 20 minutes
Operating Schedule: First departure from Stop 20 Marble Arch at 9:30am. Last departure from Stop 20 at 5:40pm. Last full loop is at 4:40pm. Frequency is every 45 minutes
1
128 Green St
2
London Hilton Hotel (Stop B)
3
HYDE PARK CORNER STATION (Stop 13)
4
29 Brompton Rd
5
7 Cromwell Rd
6
Gloucester Road (Stop GS)
7
Kensington Road / Royal Albert Hall (Stop RD)
8
Palace Gate
9
7 Kensington High St
10
Palace Gardens Terrace (Stop M)
11
Urban Meadow Cafe
12
Porchester Terrace (Stop D)
13
Lancaster Gate /Columbia Hotel (Stop LE)
Points of interest passed by on this route
Royal Albert Hall
V&A - Victoria and Albert Museum
Hyde Park
Marble Arch
Harrods
Royal Academy of Arts
Royal College Of Music Museum
Queen Elizabeth Gate
Wellington Arch
Speakers Corner
Green Shuttle Service
10 Stops
1 Point of Interest
Duration: 1 hour 30 minutes
Operating Schedule: Departures from Stop 1: Monday - Thursday: 9:10am, 9:30am, 10:30am, 4:10pm, 4:40pm, 5:10pm, 5:40pm. Friday - Sunday: 9:10am, 9:30am, 10:30am, 3:10pm, 3:40pm, 4:10pm, 4:30pm, 4:50pm, 5:10pm, 5:30pm
1
Belvedere Road
2
One Aldwych
3
Southampton Row
4
39 Bedford Way
5
4 Great Russell St
6
33 Shaftesbury Ave
7
Street Fusion
8
6 Pall Mall E
9
Horse Guards Parade
10
St Thomas' Hospital / County Hall (Stop E)
Points of interest passed by on this route
London Eye
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Infants must sit on laps
- Transportation is wheelchair accessible
- Most travelers can participate
- Red Route - First departure from Stop 1 at 8.45am. Last departure from Stop 1 at 6:30pm. Frequency is every 20 minutes until 3:30pm, then every 30 minutes until 6:30pm. Full loop duration: 150 minutes
- Red Route audio guide languages: English, French, German, Spanish, Italian, Brazilian Portuguese, Polish, Russian, Mandarin Chinese, Japanese and Arabic
- Green Route: Duration: 90 minutes. Departures until further notice from Stop 1: Monday - Thursday: 9:10am, 9:30am, 10:30am, 4:10pm, 4:40pm, 5:10pm, 5:40pm. Friday - Sunday: 9:10am, 9:30am, 10:30am, 3:10pm, 3:40pm, 4:10pm, 4:30pm, 4:50pm, 5:10pm, 5:30pm
- Green Route audio guide languages: English, French, Spanish, German and Italian
- Blue Route - First departure from Stop 20 at 9:30am. Last departure from Stop 20 at 5:40pm. Last full loop is at 4:40pm. Duration: 80 minutes. Frequency is every 45 minutes
- Blue Route audio guide languages: English, French, Spanish, German, Italian, Brazilian Portuguese, Polish, Russian, Arabic, Mandarin Chinese, Japanese and Kids commentary
- Customers can start their tour at any of the stops along the routes. Stop 1 on the Red Route and Green Shuttle Service is Belvedere Road
- Stop 11 Buckingham Palace is closed every Sunday, Monday, Wednesday and Friday from 11am - 12pm due to the Changing of the Guards
- Mobile and printed paper vouchers are both accepted on this tour and can be accepted at any of the stops along the routes. Vouchers can be used any day within 12 months of travel date selected at check-out
- 24-hour ticket includes a one-way cruise between Westminster Pier and Tower Pier. You can start the cruise from either pier. Departs every 40 minutes. Duration: 35 mins approx. First departure (both piers): 10am. Last departure (from Tower pier): 6:55pm. Last departure (from Westminster): 7:20pm. You will be given your cruise ticket when you redeem your voucher on the bus
- 48 and 72-hour tickets include a same day return trip to and from Greenwich Pier. Departs every 40 minutes. Duration: 35 minutes approx. First departure to Greenwich (from both piers): 10am. Last departure to Greenwich from Westminster Pier: 4pm. Last departures from Greenwich to Westminster Pier: 5:50pm. You will be given your cruise ticket when you redeem your voucher on the bus
- Night Tour (included in the 72-hour ticket only): Operates daily at 7:30pm, 8pm, 8:30pm, 9:15pm, 9:45pm and 10:20pm (April - September). Operates daily at 7:30pm and 9:20pm (October - March). Departure Stop: Outside Green Park Station
- Kids commentary: Blue Route - Mia Cloo's London Quest. Ask your driver for a free copy of our Mia Cloo's London Quest booklet. Available in English
- 2.5-Hour Express Panoramic bus tour (if option is selected): includes a 2.5-hour panoramic single loop of London only, with no hopping off. Every seat on our top deck offers 360-degree views of London's top sights. You'll be treated to perfect shots of London's skyline with nothing in your way and informative audio guides point out histories, secrets, and the city's lively spirit. You can start your journey at any of our stops on the Red Route. Please note, this is not a hop-on hop-off service. Buses run every 20 minutes until 3:30pm, then every 30 minutes. First departure from Stop 1 at 8:45am. Last departure from Stop 1 at 6:30pm
- Stop 12 Horseferry Road will be suspended Monday - Friday until further notice due to extensive traffic conditions around the Lambeth Bridge area. The stop will continue to be served on Saturdays and Sundays only. The nearest alternative boarding point is Stop 10 Westminster Pier (next to Big Ben)
- Stop 17 Grosvenor Gardens (Red Route) is temporarily closed until further notice. Customers should use Stop 16 Buckingham Palace Road instead, located directly outside Victoria Station
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.9
based on 1,542 reviews
Sort by: Most recent
Brenda_L, Aug 2026
Easy way to see the major highlights of London Busses ran frequently so it was never a long wait too get to the next site.
Dana_S, Aug 2026
It was really nice to have the ability and flexibility to get on and off the bus and visit several areas.
Response from Host, Aug 2026
Dear Dana,
Thank you very much for sharing your lovely feedback about your City Sightseeing London experience. We are delighted to hear that you enjoyed the flexibility of our Hop-On Hop-Off bus tour and the convenience of being able to get on and off to explore different areas of London at your own pace.
It is great to know that this freedom helped you make the most of your visit and discover more of London’s iconic sights. We hope to welcome you back on board City Sightseeing London on your next trip!
Best regards,
The City Sightseeing London Team
Allison_P, Aug 2026
Not enough directions on how to catch bus and no info on boat ride. Buses very very hot on lower level and no shade on upper.
Response from Host, Aug 2026
Dear Allison,
Thank you for taking the time to share your feedback about your City Sightseeing London experience. We’re sorry to hear that the information provided about where to catch the bus and the boat ride was not as clear or comprehensive as you expected.
We also understand your comments regarding the temperature on the lower deck and the lack of shade on the open-top upper deck. London’s weather can certainly make sightseeing more challenging, and we appreciate you highlighting these aspects of your journey.
Your feedback is very valuable to us, as it helps us identify where we can improve the sightseeing experience and the information available to our visitors. We hope you’ll consider giving City Sightseeing London another opportunity in the future.
Rob_L, Aug 2026
I can’t really rate the experience of the actual tour because of unforeseen circumstances which led to us missing our scheduled tour date. I tried canceling the tour two days before the tour date, but the app said if I cancelled I would not get my money back. I asked for my date to be rescheduled, but I got no response. Then I wrote and said I wanted a refund if they could not give me a tour date four days later than the original date. They replied that they would not refund my money and did not address my request for a new tour date. What’s the big deal about giving me a different tour date? I didn’t really want a refund. I wanted to go on the tour! I paid $237 for five people and got nothing in return.
Response from Host, Aug 2026
Dear Rob,
Thank you for taking the time to explain what happened. We’re very sorry that unforeseen circumstances meant you were unable to join the City Sightseeing London tour, and we understand your frustration, particularly as your preference was to reschedule rather than receive a refund.
We’re also sorry that your request for an alternative tour date was not addressed clearly.
We understand how disappointing it must have been to pay for five people and ultimately not be able to enjoy the experience.
Our booking and cancellation conditions can vary depending on where the tickets were purchased, which may affect the options available for cancellations, refunds, or changes. However, we appreciate your feedback regarding the communication you received and will take it into consideration as we continue working to improve our customer service.
We hope to have the opportunity to welcome you to City Sightseeing London in the future and provide the experience you originally planned to enjoy.
Kind regards,
The City Sightseeing London Team
Aseneth_B, Aug 2026
Our tour guide Mr Stephen was wonderful very nice, funny and very informative he made sure everyone on the tour was happy, safe and comfortable. Our driver mr Henry was also great he is an excellent safe driver.
Response from Host, Aug 2026
Dear Aseneth,
Thank you very much for your wonderful review!
We are delighted to hear that you had such a memorable experience on your City Sightseeing London Stonehenge tour. It is fantastic to know that Stephen made the journey enjoyable with his friendly personality, humour and informative commentary, while ensuring everyone felt happy, safe and comfortable throughout the tour.
We are also pleased to hear your kind words about Henry and his excellent and safe driving. We will be sure to share your compliments with both Stephen and Henry—they will be delighted to know they helped make your visit to Stonehenge so enjoyable.
Thank you for choosing City Sightseeing London. We hope to welcome you on another sightseeing adventure in the future!
Kind regards,
Quality Department
Andrea_M, Aug 2026
The audio is good and provides lots of interesting information. The traffic is heavy so journey slow but means you get to see all the relevant sights
Response from Host, Aug 2026
Dear Andrea,
Thank you very much for sharing your experience!
We are delighted to hear that you enjoyed the City Sightseeing London tour and found the audio commentary informative and full of interesting information about the city's highlights.
London's traffic can certainly make journeys slower at times, but we're pleased that this also gave you the opportunity to take in the sights along the way and enjoy the city from a different perspective.
Thank you for choosing City Sightseeing London. We hope to welcome you on board again on your next visit to the city.
Kind regards,
Quality Department
Julie_D, Aug 2026
The buses were very crowded and the windows were dirty, so unless you were sitting in the section was open, you won’t get good photos. The audio tour guide was behind. We’d be passing a spot we wanted to get off at and then hear about it when it was too late. The driver on our 1st bus was rude and didn’t allow enough time to get from the top of the bus to the door to exit.
Response from Host, Aug 2026
Dear Julie,
Thank you for taking the time to share your detailed feedback.
We are sorry to hear that your experience with City Sightseeing London did not meet your expectations. We understand how disappointing it must have been to encounter crowded buses and dirty windows, particularly when you were hoping to enjoy the views and take photographs during your tour.
We also regret that the audio commentary was not properly synchronised with the route, making it difficult to know when to get off at the attractions you wanted to visit. Your comments regarding the driver's attitude and the time available for passengers to leave the bus are equally concerning.
We appreciate you bringing these points to our attention. Your feedback will be shared with our local team so that these aspects of the London sightseeing tour can be reviewed and improved.
Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Quality Department
Rosaleen_J, Aug 2026
Great way to see all the highlights! Loved all the information about the highlights! Easy to hop on and off. Wish it ran later into the evening
Response from Host, Aug 2026
Dear Guest,
Thank you very much for your wonderful review!
We are delighted to hear that you enjoyed discovering London with City Sightseeing London and found the onboard commentary informative and the hop-on hop-off service easy to use. It's great to know that the tour helped you see many of the city's highlights in a convenient way.
We also appreciate your feedback regarding the operating hours. We understand that a later service would give visitors more flexibility to explore London into the evening, and we will share your suggestion with our local team.
Thank you for choosing City Sightseeing London. We hope to welcome you on board again on your next visit to the city.
Kind regards,
Quality Department
Randy_S, Aug 2026
Good experience but seems like this hop on hop off does not have as many busses. Other busses seemed more frequent.
Response from Host, Aug 2026
Dear Randy,
Thank you for taking the time to share your feedback.
We are pleased to hear that you had a good experience overall with City Sightseeing London. At the same time, we appreciate your comments regarding the waiting times and bus frequency.
We understand that frequent departures are an important part of the hop-on hop-off experience, and your observations will be shared with our local team as we continually review our operations to provide the best possible service for our customers.
Thank you for choosing City Sightighting London. We hope to have the opportunity to welcome you on board again during your next visit to the city.
Kind regards,
Quality Department
Michael_M, Jul 2026
The Victor was not able to provide an itinerary.
I asked in the app for help the day before and got no response.
The tour company did not tell us that certain stops were closed that day.
The citySightseeing app shows active buses, but the app doesn’t tell you that certain stops are closed. I chatted in the app and it said the spot we were at was active that day from 9am to 19pm , we waited at spot 12 for 45 minutes before giving up and walking to spot 10. I asked if spot 12 was closed and they said yes.
That’s an important detail they should tell everyone and the app should make that clear.
Response from Host, Aug 2026
Dear Michael,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience with City Sightseeing London did not meet your expectations. We understand how frustrating it must have been to wait at a stop that was temporarily unavailable, especially after checking the app and receiving conflicting information.
Your comments regarding the communication of stop closures, the accuracy of the app, and the lack of a timely response through the chat service are greatly appreciated. We agree that temporary service changes should be communicated as clearly as possible so that our customers can plan their journey without unnecessary delays.
We will ensure that your feedback is shared with our local team as we continue working to improve both our customer information channels and the overall sightseeing experience.
Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Quality Department
Sharon_W, Jul 2026
There were enough busses that we never really had to wait. The audio was clear, everything was clean and the employees were quite nice and very helpful.
Response from Host, Aug 2026
Dear Sharon,
Thank you for your wonderful review!
We are delighted to hear that you had such a positive experience with City Sightseeing London. It's great to know that you enjoyed the frequent bus service, found the audio commentary clear, and appreciated the cleanliness of our buses.
We are especially pleased that our team made you feel welcome with their friendly and helpful service. Your kind feedback is a great encouragement to everyone involved.
Thank you for choosing City Sightseeing London. We hope to welcome you on board again the next time you visit the city.
Kind regards,
Quality Department
Romy_O, Jul 2026
The recorded audio sometimes didn’t line up with the location leaving us looking around for the landmarks. Also would be nice to have a list of stops on the details of the booking. We walked about 20-30minutes and had to ask other operators where to find the location closest to our hotel.
Response from Host, Jul 2026
Thank you Romy for sharing your experience with City Sightseeing London.
We're pleased you chose our hop-on hop-off bus tour, but we're sorry to hear that the recorded commentary was occasionally out of sync with the route, making it more difficult to identify some of the landmarks. We also understand how frustrating it must have been to spend extra time trying to locate the nearest stop to your hotel.
Your feedback regarding the booking information is very valuable. A clearer list of stops would certainly help visitors plan their journey more easily, and we will share your suggestion with the relevant team as we continually look for ways to improve the customer experience.
We appreciate your comments and hope to have the opportunity to welcome you back to City Sightseeing London for a smoother and even more enjoyable sightseeing experience in the future.
Andy_S, Jul 2026
In general, it went as described in the description. The audio guide in route was helpful. The details however did not at work as well. The hop on/ hop off buses are run by 3 or more companies so you have to wait for and get on the correct bus line. The first bus did not leave early enough for us to make it to our tour so ended up needing public bus for first ride of the day. These buses have their own stops different from the public stops so you have to find them. The wait seemed long so get the app that shows where the bus is on its loop.
Response from Host, Jul 2026
Thank you Andy for taking the time to share such detailed feedback about your experience with City Sightseeing London.
We're pleased to hear that you found the onboard audio guide informative and that the tour generally matched your expectations. We also appreciate your practical tip about using the app to track the location of the hop-on hop-off buses, as it can certainly help guests plan their journey more efficiently.
At the same time, we're sorry to learn that the first bus did not arrive in time for you to reach your scheduled tour and that you had to use public transport instead. We also understand that locating the correct stops and distinguishing between the different sightseeing operators in London can sometimes be confusing for first-time visitors.
Your comments are greatly appreciated, as they help us identify areas where we can improve both our service and the information we provide to customers. We hope to have the opportunity to welcome you back to City Sightseeing London and provide an even smoother sightseeing experience in the future.
Kelli_P, Jul 2026
Great way to get around the city and learn a little bit as well. Staff was very friendly. We enjoyed it very much.
Response from Host, Jul 2026
Thank you Kelli for your lovely review! We're delighted to hear that you enjoyed exploring the city with City Sightseeing London and found our hop-on hop-off bus tour to be a convenient way to get around while learning more about London's rich history and iconic landmarks. It's especially rewarding to know that our friendly staff helped make your experience even more enjoyable. We truly appreciate your kind words and hope to welcome you back on board the next time you visit London!
Mary_T, Jul 2026
The exoerience in a "normal day" would have been good, but due to the cyclist cutting off roads far away from the hotel and walking with luggage, navigation was challenging and we were unable to enjoy this experience as my ankle was injured and our hotel was by the tower bridge; We did not utilize this trip. My money was wasted. Even our Tower Bridge/Crown jewel was closed due to the cyclist and luckily I had cancelled in time, but was never informed about this. Shouldn't you be aware of these events so people do not buy tickets to events that have been closed and money reurned. So, that is why I gave you a low rating.
Response from Host, Jul 2026
Dear Mary,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your visit to London was affected by the extensive road closures and disruptions caused by the cycling event, and we regret that this prevented you from enjoying your City Sightseeing London experience.
Large-scale events in London can sometimes require last-minute traffic restrictions and route diversions that are imposed by the local authorities. While we always do our best to keep our passengers informed and update our service information as soon as changes are confirmed, we understand how frustrating it must have been to face unexpected walking distances, especially with luggage and an injured ankle.
We are also sorry to hear that your plans to visit Tower Bridge and the Crown Jewels were disrupted. We appreciate your comments, as they remind us of the importance of communicating temporary service changes and major city events as clearly as possible to help visitors plan their sightseeing in London.
We hope that, despite these unforeseen circumstances, you will have the opportunity to experience City Sightseeing London again under more favourable conditions and enjoy everything this incredible city has to offer.
Kind regards,
The City Sightseeing Team
Samya_A, Jul 2026
Slightly apprehensive at first as this was our first hop on hop off trip of this kind.
The experience was better than I expected.
We never needed to wait very long for a bus to come along.
A very relaxed way to see London.
Helpful and friendly drivers.
Dana_H, Jul 2026
We weee not able to find where we cook find where the bus was located. We asked our hotel about Viator. They had not heard of you. We were very disappointed. We did eventually find a place to tour. We had to paid double .
So you need to communicate better with people where you can get on the bus.
Response from Host, Jul 2026
Dear Dana,
Thank you for sharing your feedback with us.
We are truly sorry to hear that you were unable to locate the City Sightseeing London bus and that this caused such a disappointing start to your visit. We understand how frustrating it must have been to spend time searching for the departure point and ultimately have to purchase another sightseeing tour.
Our hop-on hop-off bus tour offers multiple boarding points throughout London, and this information is available on our website, route map, and ticket confirmation. However, we appreciate that finding the correct stop should be as simple as possible, especially for visitors unfamiliar with the city.
Your comments regarding clearer communication have been shared with our team, as feedback like yours helps us identify opportunities to improve the information we provide to our customers before and during their visit.
Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you aboard City Sightseeing in the future and provide you with the experience you originally expected.
Kind regards,
City Sightseeing Worldwide
Jill_T, Jul 2026
We spent more time sitting in traffic than seeing any sights. It was very disappointing as I’ve gone on similar tours in different places & it was worth it. I do t know if it was because of busier traffic than usual or construction but we only did 1/2 of the loop before getting off the bus.
Response from Host, Jul 2026
Dear Jill,
Thank you for taking the time to share your experience with City Sightseeing London.
We are sorry to hear that your hop-on hop-off bus tour did not meet your expectations. We understand how frustrating it must have been to spend more time in traffic than enjoying London's famous landmarks, especially when you have had positive sightseeing experiences in other destinations.
London is a vibrant city where traffic congestion, roadworks, and temporary diversions can sometimes affect journey times, particularly during busy periods. While these circumstances are unfortunately beyond our control, we understand the impact they can have on your visit and sincerely regret the disappointment they caused.
Your feedback has been shared with our local team, as comments like yours are invaluable in helping us continue to improve the experience we offer our guests.
We appreciate your honest review and hope to have the opportunity to welcome you back on board City Sightseeing in the future for a more enjoyable tour of London.
Kind regards,
City Sightseeing Worldwide
Anthony_B, Jul 2026
Great tour. I woud encourage individuals to book this tour to see all ofthe great sites in London in a day, with the option to hop on or off.
Response from Host, Jul 2026
Dear Anthony,
Thank you very much for your fantastic review of City Sightseeing London.
We're delighted to hear that you had a great experience and enjoyed exploring London's iconic landmarks with the flexibility of our hop-on hop-off bus tour. It's wonderful to know that you would recommend the tour to others looking to discover the city's highlights in a convenient and enjoyable way.
We truly appreciate your recommendation and hope to welcome you back on board the next time you visit London or any other City Sightseeing destination around the world.
Sean_K, Jul 2026
Great tour option however, purchasing through Viator leaves you without pertinent details regarding schedule, pick up locations, map etc. All in all Viator has been great but for this tour option, find a local site and make your purchase there until Viator confirms that it has uploaded relevant details and map link. We spent a good portion of our day trying to figure out where to go and how to enjoy. Ended up walking to next site instead. I'd have requested a refund however, once we were on, it was a very nice experience.
Response from Host, Jul 2026
Dear Sean,
Thank you for taking the time to share your experience with City Sightseeing London.
We're delighted to hear that, once on board, you enjoyed the Hop-On Hop-Off tour and had a pleasant sightseeing experience around London.
We are, however, sorry to learn that accessing the necessary information before your tour was more complicated than expected. As your tickets were purchased through a third-party partner, the information displayed during the booking process is managed by that platform. We always recommend that our partners include the latest route maps, boarding points and service details so that customers can start their experience with confidence.
Your feedback is greatly appreciated, and we will share your comments with the relevant team to help ensure that the information provided through our distribution partners is as clear and comprehensive as possible.
Thank you once again for choosing City Sightseeing London. We hope to have the opportunity to welcome you on board again during a future visit.
Kind regards,
The City Sightseeing Team
KarenStrack_J, Jul 2026
Great way to see London! We did this on the first day of our visit, and it really helped us to decide what landmarks we wanted to visit later in the week
Response from Host, Jul 2026
Dear Karen,
Thank you for your wonderful review!
We're delighted to hear that your City Sightseeing London Hop-On Hop-Off tour was the perfect way to start your visit to the city. Exploring London on your first day is a great way to get your bearings, discover its iconic landmarks, and decide which attractions you'd like to explore in more detail during the rest of your stay.
It's fantastic to know that our sightseeing tour helped you make the most of your time in London.
We truly appreciate your recommendation and hope to welcome you on board again whenever you return to the capital.
Kind regards,
The City Sightseeing Team
Bertrum_B, Jul 2026
There is a lot of waiting at stop lights as there are way too many of these buses driving around clogging up the streets
Response from Host, Jul 2026
Dear Customer,
Thank you for sharing your feedback about your City Sightseeing London Hop-On Hop-Off experience.
We're sorry to hear that your journey was affected by traffic and frequent stops at traffic lights. London is one of the busiest cities in the world, and unfortunately all vehicles, including sightseeing buses and public transport, are subject to the same road conditions and traffic management systems. While these factors are beyond our control, we understand that they can impact the overall experience.
Our aim is to provide visitors with a comfortable and convenient way to discover London's most iconic landmarks, and we continuously review our operations to deliver the best possible sightseeing experience.
We appreciate your comments and hope to have the opportunity to welcome you back on board for a smoother visit in the future.
Kind regards,
The City Sightseeing Team
Valentina_B, Jul 2026
Absolutely no communication or info given by Aviator or City Sightseeing. Unfriendly telephone operator. Wish I had booked with Big Bus- their buses went everywhere!
Requested refund same day as I was unable for using the ticket, no refund , no explanation. Had to take a taxi to get central London to find their bus for a dissapointing tour. Lucky google maps gave me more info about what I was seeing.
Response from Host, Jul 2026
Dear Customer,
Thank you for taking the time to share your feedback about your experience with City Sightseeing London.
We are truly sorry to read that your experience did not meet your expectations. It is particularly disappointing to learn that you found the communication insufficient, experienced difficulties locating our service, and felt that the customer support you received was not as helpful as it should have been. This is certainly not the level of service we aim to provide.
We also regret the inconvenience caused by having to arrange alternative transportation before being able to join the London hop-on hop-off bus tour. We understand how frustrating this must have been and appreciate you bringing these concerns to our attention.
Your comments regarding the information provided, the assistance received over the phone, and your refund request have been noted and will be shared with the relevant teams so they can review the situation and identify opportunities for improvement. Customer feedback is invaluable in helping us enhance the City Sightseeing London experience.
We sincerely regret that your visit to London was affected by these issues and hope we may have the opportunity to restore your confidence in City Sightseeing in the future.
Amelia_H, Jul 2026
The bus and ride itself was great. But it took us over an hour to find the first bus stop which was frustrating.
Response from Host, Jul 2026
Hi Amelia,
Thank you for taking the time to share your experience with City Sightseeing London. We're delighted to hear that you enjoyed the Hop-On Hop-Off bus tour once you were on board.
We're sorry to learn that finding your first bus stop took longer than expected. We understand how frustrating that can be, especially when you're eager to start exploring London. Your feedback is valuable and will be shared with the relevant team as we continue working to make our stop information and directions clearer for our visitors.
We hope that, despite this initial inconvenience, you were able to enjoy discovering London's iconic landmarks from the comfort of our sightseeing bus. Thank you for choosing City Sightseeing, and we hope to welcome you on board again in the future.
Carol_C, Jul 2026
Was really looking forward to this tour but it was way too hot in London to sit on the bus for more than a few stops. With summers getting warmer, air conditioning needs to be on all tour buses.
Response from Host, Jul 2026
Dear Carol,
Thank you for taking the time to share your feedback about your experience with City Sightseeing London.
We are sorry to learn that the unusually hot weather affected your enjoyment of your hop-on hop-off bus tour of London. We understand how uncomfortable high temperatures can be, especially during the summer months, and we regret that this impacted your experience.
We appreciate your comments regarding air conditioning on our buses. Your feedback is valuable and will be shared with the relevant team as part of our ongoing efforts to improve the comfort of our passengers and adapt our services to changing weather conditions.
Thank you again for taking the time to share your thoughts. We hope to have the opportunity to welcome you back to City Sightseeing London and provide you with a more comfortable and enjoyable sightseeing experience in the future.
Kind regards,
Quality Department
Julie_C, Jul 2026
We did the red route & it was very comprehensive. Commentry was in formative & it was a relaxed way to gain an overall layout of the city.
Response from Host, Jul 2026
Dear Julie,
Thank you for your lovely review!
We're delighted to hear that you enjoyed the Red Route with City Sightseeing London. It's great to know that you found the audio commentary informative and that the tour provided a relaxing way to get an overall view of London's iconic landmarks and layout.
Next time visiting London, we recommend combining your bus ticket with our scenic river cruise and our magical Night Tour, an Edinburgh bus ticket, exploring Tower of London's historic past or indulging in Afternoon Tea at the Rubens at the Palace.
We appreciate your kind feedback and hope to welcome you back on board the next time you're in London or visiting another City Sightseeing destination around the world!
Destiny_C, Jul 2026
We have previously used city sightseeing in New Orleans so felt confident in using it here in London. We purchased the 72hr ticket that included the river and night tours. The booking advertises multiple routes with many frequent stops, yet we were unable to conveniently use this service due to many buses not showing up. We were disappointed in the functionality of this booking. Our biggest issue was the night tours- which was advertised as a few different evening time slots on any my purchased days to be redeemed once. I wanted to do the 9:45 pm time slot so I showed up to the departure location at 9:35 pm (because I like to be early to get the best seats), the bus never showed. I used the message feature on Viator and got no response. I decided to wait at the stop for the last departure (10:20)- the bus never showed, I messaged again and received no response. I was disappointed with both the functionality and convenience of the bus schedule and the communication of support. Requested a refund. You are better off purchasing a travel card at any of the nearby underground stations for much cheaper and more reliable service,
Response from Host, Jul 2026
Dear Destiny,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your experience with City Sightseeing London did not meet the expectations created by your previous tours with us.
We understand how frustrating it must have been to plan your sightseeing around our services and then encounter difficulties with bus availability, especially when you were looking forward to the Night Tour. We also regret that you did not receive a timely response through the messaging service, as this is not the level of customer care we aim to provide.
Your comments regarding the bus frequency, the Night Tour departures, and our communication have been shared with the local operations team so they can review what happened and continue improving the service.
We sincerely appreciate your feedback, as it helps us identify areas where we can do better. We hope we may have the opportunity to provide you with a much better City Sightseeing experience in the future.
Arlean_K, Jul 2026
good way to visit London in one day, however, would also recommend a walking tour to visit places to where the bus does not go.
Response from Host, Jul 2026
Thank you Arlean for your lovely review!
We're delighted to hear that our City Sightseeing London Hop-On Hop-Off Bus Tour was a great way for you to explore London in just one day. It's one of the best ways to discover the city's most iconic landmarks while enjoying the flexibility to travel at your own pace.
We do offer several experiences and attractions in London, so next time you can combine your bus ticket with some of them or buy single tickets for experiences and attractions.
Next time visiting London, we recommend combining your bus ticket with our scenic river cruise and our Magical Night Tour.
We also recommend our Windsor+Stonehenge+Bath package, our Harry Potter Film Locations Walking Tour, our Day Tour from London to discover Stonehenge and Bath, our Day Tour to Warwick Castle+Shakespeare's Birthplace+Oxford, our Day Tour to Stonehenge, our Day Tour to Leeds Castle+Canterbury Cathedral+Dover, our Crown Jewels Tour, our Tower of London ticket, our Christmas Lights Tour on Christmas season, our Changing of the Guard Tour, our Buckingham Palace States Room ticket, our Buckingham Palace The King's Gallery ticket or our St.Paul's Cathedral ticket.
We recommend as well combining your bus ticket to indulge in Afternoon Tea at the Rubens at the Palace, which can be also purchased separated.
We also have a Borough Market and London Bridge Food tour, an Eating London East End Food Tour and our Jack the Ripper Tour.
We hope to welcome you on board again on your next visit to London for another memorable experience!
Samantha_R, Jul 2026
It is with great pleasure that I write this review of appreciation about Nathalie; she is deserving of such. Nathalie is to be highly commended for the way she handles her work responsibilities. I can tell that she cares about and truly enjoys her position along with the people who are in her care during the tours. Nathalie has been exemplary and her efforts and talents have contributed to an excellent tour to see the Changing of the Guards. She is quite knowledgeable about the guards as well as the history of England. We learned a great amount from her. Her quick responses, energy, and enthusiasm are attributes that I do not take for granted.
Nathalie made every effort to ensure that the group was well taken care of, happy, and safe. Throughout the tour, she continued to communicate with us, explained all of the important information in detail, and provided a plethora of information every step of the way.
She is refreshing and a bright asset to anyone she assists. In essence I feel that she did an outstanding job from the moment we arrived until the moment we departed. Without hesitation or reservation, I would highly recommend Nathalie and this tour.
Audrea_C, Jul 2026
Not recommended unless you want to waste a day trying to find the bus stops. Also the bus sat in certain spots for long periods of time. The green route never showed. Don’t go with the London City Tour. The should pite the website and app in the booking information so that folks can be aware of the agenda, starting and stopping times and very specific locations with names and landmarks. You’ll be very disappointed on this tour. If you go the second day, It might be slightly better depending on if the buses are running on schedule.
Response from Host, Jul 2026
Dear Audrea,
Thank you for taking the time to share your feedback about your experience with City Sightseeing London.
We are sorry to learn that your hop-on hop-off bus tour of London did not meet your expectations. We sincerely apologize for the difficulties you experienced locating the bus stops, the delays during your journey, and the issues you encountered with the Green Route. We understand how frustrating this must have been and regret that it affected your visit to London.
We also appreciate your suggestions regarding clearer booking information, including direct access to route maps, timetables, stop locations, and our website and app. Feedback like yours is extremely valuable and helps us identify ways to improve the experience for future visitors.
At City Sightseeing London, we are committed to providing a reliable, convenient, and enjoyable sightseeing experience, and your comments will be shared with the relevant teams for review.
If you would like us to investigate your experience further, we encourage you to contact our Customer Service Department. We will be happy to review your case and assist you in any way we can.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to City Sightseeing London and provide you with the high-quality experience we strive to deliver.
Kind regards,
Quality Department
From $34.70
per personup to 24 hours before the experience starts (local time)
Compare Similar Experiences
Current
City Sightseeing London Hop-On Hop-Off Bus Tour & Bookable Extras
1,541
2 hours 30 minutes
Free Cancellation
From
$34.70
Customers Who Bought This Tour Also Bought
Attractions in London, England
- ABBA Arena Tours & Tickets
- Royal Observatory Greenwich Tours & Tickets
- Brixton Tours & Tickets
- Stamford Bridge Tours & Tickets
- Albert Memorial Tours & Tickets
- Fortnum & Mason Tours & Tickets
- Cambridge Theatre Tours & Tickets
- Royal Albert Hall Tours & Tickets
- Somerset House Tours & Tickets
- Apsley House (Wellington Museum) Tours & Tickets
- Moco Museum London Tours & Tickets
- Blenheim Palace Tours & Tickets
- Russell Square Tours & Tickets
- Parliament Square Tours & Tickets
- Platform 9 3/4 Tours & Tickets
- Buckingham Palace Tours & Tickets
- Clarence House Tours & Tickets