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What are people saying about Costa Maya

Charlotte_H, May 2026
Beautiful Scenery and Excellent Tour!
We had a wonderful trip to Bacalar! This was our first time visiting Costa Maya on a cruise and after reviewing this posting, we decided to book. We are so glad we did! Pick up from the port was seamless with extensive directions provided on how to find our tour operator once we were off the ship. They communicated throughout the process and even accommodated our seating requirements due to a recent knee surgery for my husband. The water at Bacalar was insanely beautiful and we’re so glad we did not miss out on the opportunity to take this trip. It’s about an hour and 15 minutes from the port, but our tour guide Carol was amazing at ensuring us that we would be back on time. Before we left, she laid out the agenda for the full day and gave us approximate times that we would arrive at each stop. The provided lunch at Taco Loco was delicious and it was a day to remember!
Peter_D, May 2026
Best experience in Costa Maya
We docked at 7am and thought it was early to do the tour and meet at 7.30 but it was perfect. We beat the crowds at the ruins. Carlos was great and made the 45 minute ride a fun experience. The tour was really interesting and Carlos was full of information about the ruins and the culture. The whole event was put together very professionally. They take note of your ship time and made sure we all on time even with a beach visit. Very safe and a highlight of our week.
Anupam_S, May 2026
A Memorable Costa Maya Adventure Thanks to Yoshi & Ozzy!
This was a really enjoyable excursion, but the absolute best part of the trip was our guide, Yoshi, and our driver, Ozzy—they truly made the experience memorable! Yoshi was fantastic—knowledgeable, engaging, and incredibly patient. He brought the Mayan history and culture to life during the Chacchoben ruins tour and took the time to thoughtfully answer every question. You could tell he genuinely enjoyed sharing his knowledge, which made the experience so much richer. Ozzy was equally amazing behind the scenes, making sure everyone was comfortable throughout the day. He carried a big cooler stocked with cold water so everyone stayed hydrated in the heat, which was such a thoughtful touch. And the unexpected highlight? Stopping at the Pineapple Village, where Ozzy got us to try the best pineapple I have ever had—absolutely unforgettable! After exploring the Mayan temples, lunch was a real treat. The tacos and horchata were delicious and exactly what we needed after the morning tour. Kayaking on the beautiful Bacalar Lagoon was a lot of fun and a lovely way to end the day—though our kayak unfortunately started taking on water, which put a slight damper on that part of the experience. Overall, this was a very good excursion, made exceptional by the warmth, care, and enthusiasm of Yoshi and Ozzy. Cheers to both of them for making our Costa Maya day so special!
Charlene_C, May 2026
I messed up on the...
I messed up on the starting time. I thought it was 9:30am, but apparently other cruise ship people were out at 8:15am. The tour info said they would usually wait until 9:30am so I think I was still within the expected time frame. Had to walk outside the port shops which was a bit hard to do, the exit sign wasn't clear, but eventually we've had a local guide that walked us to the tour picking up spot, then we had to take the car to a secondary location where other tour members were already waiting. The 1st car ride took almost 1 hour, then we joined the actual tour guide. Once the tour started it was very informational. I liked how detailed the guide on explaining the Mayan culture and the things we saw. I liked that bottled water and snacks (dry ones and one bag of fresh fruit per 2 people at the end) were provided and included in the price of the tour which was a huge plus. We had 10 people in total for the tour group so it was really intimate. The guide took us to the locations to avoid the large groups so we had ample time to take pictures. Some steps were steep, but it was still okay for my 75 year old mom as the guide took some people to the "easier" climb. (still steep but have rock wall to grab/balance) We went to the lighthouse at the end for a quick photo stop, then we went back to the ship.
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Mixing Caribbean shores with ancient Maya culture, Costa Maya offers equal opportunities for sightseeing and soaking up the sun. Costa Maya excursions transport you deep into the jungle to the 3,000-year-old Chacchoben Ruins to learn about one of the Maya empire’s most important ceremonial centers. Other tours whisk you into the water at the Bacalar Lagoon—known as the Lake of Seven Colors, thanks to its iridescent hues—and luxury beach clubs where you can enjoy massages and mojitos by the Caribbean Sea.

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