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What are people saying about Playa del Carmen
Sharon_H, Jul 2026
Amazing activity!
We booked the trip in advance. David was quick to answer any questions and arranged transport that came on time. Joel was knowledgeable and told us about the area, on the way to Akumal, collecting ys at 8am. When we got to Akumal for an 8 30am start, we met Pepe, who was our guide. He was wonderful, talked through safety and took care of our 11 year old daughter, checking we were OK throughout the activity. We finished changing afterwards and Joel collected u6s from the car park promptly. We received the photos and videos the next day and they were fantastic. Thanks to you all for making our trip so wonderful!
Amy_O, Jul 2026
Great Experience
Great experience. They were on time - waiting for us when we arrived with a sign to greet us so we knew right where to go. They were also very responsive when we had questions leading up to our trip. The driver was friendly and drove safely. We definitely recommend booking your airport transfer with this company.
Kelly_S, Jun 2026
An amazing day!
We had a fabulous time on this tour! Pablo was a wealth of knowledge and you could feel the pride and love that he has in his country, the history and his Mayan ancestors.
Our driver was helpful, respectful and got us where we needed to go safely!
The meal was very good and the Cenote swim was refreshing after the hot day.
Our family of 6 (50,51,24,23,22,20) all enjoyed our day and would highly recommend this tour.
Neetul_S, Apr 2026
Great authentic cooking experience
we booked an 8 person class with Cookin Playa and this was a real highlight. There were us four (2 adults and kids aged 11 & 8 years old) and 2 couples. Alma the main Chef and her helper Gloria. Alma explained about the history of Cancun then we started with making a variety of dips such as guacamole and tomato +/- chilli based ones. Then into making tacos - the dough, rolling out and cooking them in hot plates watching them puff up. We made these into flautas (taco with a small amount of mashed potato, rolled up and fried). Alongside Alma made a pasta soup and we finally sat down for a delicious lunch!!! Highly recommend activity.
Leigh_B, Apr 2026
Professionals dedicated to your Peacefulness
After years of international travel, I do believe it is important to simplify the return to the airport chaos, to keep the peace of vacation with you as long as possible. This transfer service does exactly that. They arrive on-time, they have chilled water and drinks of choice on hand for you, their vehicle is incredibly clean and comfortable, and their drivers are polite and efficient. Invest in your peace and travel with a company who will help you maintain it.
Keeley_B, Mar 2026
Excellent food and fun time!
Marcel was very knowledgeable and friendly. Great walking tour. About three hours but got to try a lot of street vendor food. Nothing fancy, but truly delicious and what we were looking for. Fruit market was great to see and try mamey. At the end Marcel gave us a recommendation for fresh churros which we walked to about a half mile away. 5th ave has a ton of nightlife, bars, shopping and restaurants we hit along the way.
Chintu_D, Dec 2025
Enormous Fun Exploring an Underground River
This was such an exciting trip! It was our first main tour of a few we did in our 9 day holiday at Playa Del Carmen, Mexico, and it certainly set the bar high. First we went out of a boat with our guides and a group of about 15 others to go snorkelling on the second biggest reef in the world! We were given a floatation jacket, snorkel and mask, and flippers, and then once out at sea (maybe a 10 minute boat ride) we jumped off the edge of the boat to explore the beautiful under sea world of the reef and some amazing sea creatures. We saw plenty of fish, a turtle, a few rays and even a barracuda! There was a fair bit of swimming required, although the guide who lead us did have a life ring on a rope, if needed. We swam for about 1 hour and 20 minutes, and to be fair, I was exhausted by the end, being a confident but less than fit swimmer. We were never that far from the boat, but certainly quite a way out to sea, so no sloping off to the beach for a rest. Bear this in mind if you are not the most confident swimmer - let them know before the swimming begins! I have snorkelled before but not for a couple of decades. My wildlife loving partner had never snorkelled before and he absolutely loved this experience, as I had hoped he would! We then got back on the boat via a ladder and returned to the harbour at Puerto Morelos, just had time for a quick coffee and slice of cake to recharge my energy levels (these were included in the price), ready for our next adventure at Rio Secreto underground river and nature reserve. For me, this was the most exciting part of the day. We donned wet suits and hard hats with a head lamp on, and water shoes (take your own if you have them) and our wonderful guide, Diago, took us first to meet a shaman for a blessing for our journey, and then we went down into he cave complex amongst the most incredible stalactites and stalacmites, wading through the waters of the underground cave. If you have swum in a cenote, which we did in a subsequent trip, this is different as you have to walk in a line along the river, in and out of small lakes and streams and tunnels underground, lit only by head torches - it was incredibly atmospheric! Diago made it really fun and also paid attention to our safety, and we had 2 other guides with us - a photographer and a second guide to make sure we were all ok. There were some tight spaces to navigate, rocks to climb over, and lots of steps up and down under the water, which Diago lit with his torch under the water so it was easier to find my footing. He is clearly really passionate about caving, and his joy was infectious - rarely have I had so much fun, it was like being a child all over again! At one point we all turned our torches off and were in absolute pitch blackness for a few seconds - truly breathtaking! Honestly, if you want to have an adventure, give this trip a try, but be aware that you need to be relatively able bodied to really enjoy the underground river as once you're in, you need to keep going through the cave system with your group. That said it was enormous fun and I wouldn't have missed it for the world. Thank you Diago for making it such a special experience.
Maria_A, Dec 2025
Great Service
The best transportation service I have booked for airport shuttle from Cancun to Playa Del Carmen. We have visited 5 times in the last 2 years and this has been the best service in terms of communication, responsiveness, friendliness and also very clean. Our driver Jonathan was great.
John_M, Sep 2025
Jhony excellent guide for Tulum express tour—and likely ANY tour
Jhony was a 6 (!!) star guide for our express tour. Picked us up on time at our hotel in a comfortable SUV—3 people party. Drive to Tulum interesting and informative—even stopped so we could get coffee. Early September so site not at all crowded. Pointed out many fun details on walkway in—huge termite nest in tree! Had a huge selection of photos/illustrations on iPad to help explain the site once inside. SO informative. One of our party who travels extensively said he was a primo guide. Return trip got us to hotel on schedule. All of us were very pleased with this service. Highest recommendation. Note: site rules forbid taking plastic water bottles into the site, and it gets hot there. Maybe a FULLY stainless steel bottle would be acceptable?
Anonymous, Aug 2025
We had a great...
We had a great experience. Our drivers, Ramiro and Victor made us feel safe and comfortable and communicated with us well. Walking out of the Cancun airport, it was very easy to find our driver and when we were ready to leave our hotel at the end of our stay, our driver was waiting by the lobby right when we discussed. I would gladly use this travel service again.
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Not seeing something you are looking for?
Immediately go into vacation mode when you land at Cancun International Airport, knowing you’ve already booked your transfer to your final destination. Playa del Carmen travel and transportation services allow you to book one-way or roundtrip transfers directly to and from your hotel. There are plenty of options, so finding one that fits your budget is easy. Some companies offer private shuttles where the driver has your flight number and tracks it. Other companies provide shared transfer services running on a set schedule. Most vehicles are fully air-conditioned, and some are even equipped with Wi-Fi.
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