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Blue Mountains Private Tour from Sydney with Jenolan Caves

Blue Mountains Private Tour from Sydney with Jenolan Caves

Sydney, Australia
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Blue Mountains Private Tour from Sydney with Jenolan Caves

Sydney, Australia
  • 11 hours (approx.)
  • Pickup offered
  • Group discounts
  • Mobile ticket
  • Offered in: English

Overview

Swap the city streets of Sydney for the vast landscapes of the Blue Mountains on a private day trip. Taking a private tour means that you’ll have the flexibility to tweak your itinerary according to your interests, while a personal guide ensures you that you receive undivided attention.
  • See more of Sydney's surrounds on a day trip
  • Avoid car hire and navigation with private transport
  • Letting someone else drive allows you to enjoy the scenery
  • Hassle-free hotel pickup and drop-off are included

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)
Gallery picture 2 (from a traveler's review)
Gallery picture 3 (from a traveler's review)
Gallery picture 4 (from a traveler's review)
Gallery picture 5 (from a traveler's review)

Reviews

3.6
based on 5 reviews
Total reviews and rating from Viator & Tripadvisor
We perform checks on reviews

AUD1400 we basically just...

Christine_Z, Jan 2024
AUD1400 we basically just had a driver taking us to Jenolan cave, and the tickets are not included. The so called tour guide really is just a drive who does not care about our customer experience.

Response from Host, Mar 2024

Hi, We value every customer's opinion and take all feedback seriously as it helps us improve our products and services. We regret that your experience did not meet your expectations or our standards. Firstly, we cannot understand what you meant by ‘customer experience’. The advertised tour mentioned that Jenolan Caves entry tickets were not included. Secondly, we communicated to you as soon as you made the booking about cave entry tickets and the link to book it. We can provide all communication records if required. The guide said you were rude in the morning on the tour pick up and demanded to add free tickets. If you want to know the finances, we barely make any money out of AUD1400 after booking platform commissions + GST. For example, Jenolan Caves is a 10-hour plus tour which costs the driver only AUD500. So far, we maintained 5-star level service with our tours and customers had great memories. We advise you (future customers who read this review/reply) to read the tour inclusions and exclusions for future bookings. This will avoid leaving negative reviews and harming small businesses like us. Thank you.

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