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What are people saying about Costa Maya

Nyasha_H, Sept 2026
Absolutely Fabulous Private Tour — Our Favorite Excursion of the Cruise!
Our Bacalar Lagoon excursion was absolutely fabulous and easily one of the highlights of our entire cruise! From beginning to end, the experience felt personal, relaxed, and tailored specifically to our family. Our tour guide, Yocelyn, was wonderful. We were traveling as a family of six, and one of the things we appreciated most was that this was truly a private tour— it was just our family. Yocelyn was extremely accommodating and allowed us to enjoy the day at our own pace. We weren't particularly interested in spending a lot of time at the Mayan stops and really wanted to maximize our time at the lagoon. She listened to what we wanted and adjusted the itinerary accordingly. That flexibility made such a difference and made the excursion feel like it was designed specifically for us. We also have to thank Aquino, our driver, and Tony, our captain, who helped make the day so memorable. We initially had a mix-up between ship time and local time, and arrived late. We were afraid we had missed our tour, but the team was incredibly kind and gracious about the situation. We were so thankful that they accommodated us, because we would have missed what ended up being our favorite excursion! Bacalar itself was breathtaking. The beautiful water and peaceful atmosphere were everything we hoped for and more. We also stopped at a local market where fresh pineapples were purchased, and later Captain Tony cut them up and served them with Tajín. Such a simple touch, but it was absolutely delicious and made the experience feel even more authentic. The fish tacos were fabulous, and the unlimited tequila certainly didn't hurt either! 😂 Another thing we loved was how willing everyone was to help us capture our memories. Yocelyn patiently took as many pictures as we wanted—and trust me, our family wanted plenty of pictures and plenty of poses! 😂 We never felt rushed or like we were inconveniencing anyone. What made this excursion stand out was the combination of the gorgeous lagoon, great food and drinks, wonderful service, and the freedom that came with having a private tour. Instead of feeling like we were following a rigid schedule with a large group, we were able to focus on what our family actually wanted to experience. Yocleyn, Aquino, and Tony truly gave our family a day we will remember for years to come. If you're visiting Costa Maya and considering an excursion to Bacalar Lagoon, we highly recommend this experience. We would absolutely do it again! ⭐️⭐️⭐️⭐️⭐️ Five stars from our entire family!
vickie, Sept 2026
Mayan Ruins - Let's Go Up!!!
This was a great adventure to the ruins via Tucan Tours. Carlos was a fabulous tour guide and Daniel the bus driver did a great job getting us around safely. We had a pretty large group, but Carlos did a good job of keeping us all rounded up and on task throughout the day. I was traveling with my 77 year young mom and Carlos made sure we knew how to get to the top via the easier set of stairs, which we both appreciated. We got lots of information about the Mayan people and how they lived. The beach was nice as well. The one big thing to remember when using Viator is to know the name of the local tour company so you can find them when you get off the boat if you are on a cruise. It is a bit overwhelming getting through the port area and having all the tour groups asking you if you need a tour. This was our first tour with Viator and didn't know we needed to look for a different name. Once that was shared with us by a local, we could more easily find our group. I printed the information and read it to the local guy and he pointed us where we needed to go as the red golf carts were not out when we got to the designated area. The Tucan Tours people were and then we were off and running. I would recommend taking a rain slicker, bug spray, a hat, water, small denomination bills for tips and treats, and a bag to carry anything you buy. Again, we had a wonderful time with Carlos and highly recommend this tour.
Alisha_H, Sept 2026
We had an incredible time...
We had an incredible time with Jerry, Hasan, and Francisco. They were prompt, communicated everything clearly and promptly, and guided us from our meeting point until we were back at port. They greeted us with water, introduced themselves, drove us around an hour into Baccalar while introducing and sharing the culture of the region, stopped for pictures, showed us the lagoon where we swam, fed us, and returned us to port with plenty of time to spare.
Mike_W, Sept 2026
Nice massage and facility
A decent experience and worth the money. This is not going to be the same spa experience as what you would receive on the cruise ship but this is Costa Maya…so set your expectations. You also won’t get the high pressure sales of the cruise spa staff, so that’s a bonus. My wife and i had very nice massages. Seemed many others were as well the day we were there. We would do it again for sure.
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Mixing Caribbean shores with ancient Maya culture, Costa Maya offers equal opportunities for sightseeing and soaking up the sun. Costa Maya excursions transport you deep into the jungle to the 3,000-year-old Chacchoben Ruins to learn about one of the Maya empire’s most important ceremonial centers. Other tours whisk you into the water at the Bacalar Lagoon—known as the Lake of Seven Colors, thanks to its iridescent hues—and luxury beach clubs where you can enjoy massages and mojitos by the Caribbean Sea.

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