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What are people saying about Narita

Lesley_J, Mar 2026
Narita Airport Layover Tour - Highly Recommend
Highly recommend this tour to anyone with a layover at Narita airport, it was one of the highlights of our recent trip to Japan. Our guide, Fusako, was excellent and guided us through a very special cultural and historical experience. Following a leisurely stroll through Omotesando Avenue we visited the Naritasan Shinsho-ji temple which included a Buddhist service. We had lunch in a local restaurant before returning to the airport. Fusako assisted with our return train ride, baggage retrieval and ensured we boarded the shuttle to Terminal 2. Excellent service.
Jared_D, Mar 2026
Super convenient
Super easy. Good pre communication on what’sapp prior to arrival and day of arrival. Hand written sign and waiting right after customs declaration in NRT, helped with bags and the van was a super nice Mercedes Japanese size van, very comfortable. We had 2 adults 1 child, 2 American size suitcase and 2 carry on, easy fit, could probably do 1-2 more suitcases. Would recommend, very easy way to get from airport direct to your hotel.
Ariana_K, Dec 2025
Excellent service! Reliable and timely!
I had an excellent experience with my Via Tour driver! She picked me up from Narita Airport and drove me all the way to my hotel in Tokyo. The pricing was very reasonable, and she was punctual—she even tracked my flight and messaged me as soon as I landed. I opted for the meet and greet service, and she was ready with a sign displaying my name and flight number, making the arrival process seamless. Communication was smooth throughout via WhatsApp, and she was incredibly respectful and professional. I would highly recommend her to anyone looking for reliable, friendly, and hassle-free transportation in Tokyo!
Jane_T, Jun 2025
Wonderful experience with excellent communication!
Great experience. Company was very communicative over WhatsApp prior to and during pick up from the airport. They immediately responded to any messages over WhatsApp, regardless of time of day. They also let us know about the Japanese website through which you can do your customs paperwork prior to arriving in Tokyo, which really helped cut down on time upon arrival. Driver was waiting in arrivals halls for us. Just seamless. Highly recommend!
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