Top Ha Long Bay Kayaking Tours - page 2

Pros 👍🏼👌🏼🥰: Tuk 특, our Tour Guide, was very friendly, enthusiastic, witty, hilarious 🤣, magnetic 🐸, helpful, fun and memorable. He is also highly intelligent—to include interpersonal skills and language skills—and is a very knowledgeable, informative, passionate and captivating storyteller (especially within THE CAVE). Anh—one of the cruise members who helped take care of everyone—was very professional, gentle kind 💝, keenly observant, thoughtful 🫠, and prompt; she basically provided warm and excellent 👌🏼 service throughout the cruise. Other team members were great 👍🏼 as well, but these two are the ones I interacted with the most, and they all deserved big tips. The tour was overall great, especially the gorgeous views of nature 🏞️ and the hauntingly beautiful cave. The buffet was overall pretty good; but reviews raving about it being amazing seem a bit of a stretch (since I’ve experienced truly mouthwatering, delicious, and amazing food). Granted, there’s potential towards amazing; plus, everyone has their own preferences, so what’s decent to one can be mind blowing to another. Even in January, there were a lot of tourists, so it was very loud at times; but that’s expected, and apparently inevitable, unless you come during the slowest season. Heads Up ⚠️ Regarding Meeting Point: The meeting location provided within the booking confirmation will take you to a different location. So it’s absolutely important to receive the correct location. Layla, from Ha Long Bay Adventures, initially contacted me via WhatsApp the day before this tour. But then she never replied the same day, and the next tour day—with an exact meeting point, plus answers to my questions—which was baffling. I even tried calling her, but there was no answer and no option to leave a voicemail. So then I received the exact meeting location via email at 8:32 am, the morning of the tour, which is NOT okay 🫩, since I was in the middle of getting ready to wait for my Grab app driver outside the building I was staying at (and I didn’t see the email until I arrived at the wrong location). Fortunately, the thoughtful driver helped me to call this tour company’s phone number—since I didn’t have mobile WiFi—who then gave him directions in Vietnamese to the actual meeting location. So I ended up paying for two rides to the start point 😐, which could’ve been prevented with better communication 🗣️💬👤. That’s when I met Tuk, our tour guide—at the actual meeting point—who helped to resolve what was apparently a misunderstanding. He said he doesn’t know anyone named Layla within their company, which seemed odd since she had all the information related to my booking confirmation, to include my full name and phone number. Plus, Tuk had attempted to contact me via WhatsApp that morning (as I later saw); but once again, since I didn’t have mobile WiFi while in my Grab app ride, I wasn’t able to access WhatsApp to receive his two calls. I realize this is a very detailed part of this review, but I’m sharing this so that hopefully others don’t have to experience what felt like a major pain in the @$$ (donkey emoji 🫏), chaotic process before the tour even started. 😳 For everyone’s sake, may this company tune into an effective solution, to include sending the exact meeting point the day before the tour (rather than the morning of). I’ve been informed that this meeting location has been difficult to find for other tourists in the past as well. So perhaps sharing a map with directions to the exact meeting point can help (and also attach it to an email just in case foreign visitors don’t have WhatsApp on 24/7). Since mistakes can happen—and there’s always room for improvement—I decided to give this review a 5 star rating rather than a 3 or 4, mostly because of the staff who went above and beyond with customer service. Plus, this tour was a great deal compared to many other options of its kind. Wishing you ALL many fully present 👁️👀 and pleasant 🌅🌄🌌🌠 moments of Life 🌳🪷. 💖🫂

The cruise was wonderful. The boat and crew ensured our every need was met. They fed us so well, we couldn't finish our plates most of the time...We really appreciated how they inquired and considered our dietary needs(wife and daughter are celiac). They kept us busy with activities like visiting Titop Island(too many tourists), a hike to a cave(also super busy), and an evening spring roll making which was great. The next day we went kayaking and checked out a pearl farm, which was pretty interesting. Overall, it was an active 2 day trip with plenty of time for relaxing. Thank you Cozy Tours!

It was an absolutely brilliant day out, i had a fantastic time exploring the beautiful Ha Long Bay. Our guide Tung was really knowledgeable and made the trip so much better than we ever could have expected. The boat was beautiful, the buffet food was very nice, with plenty of options for all tastes. The choice of activities were Kayaking, trekking, swimming and a speed boat (small charge for speed boat but worth it) there was something for everyone at each stop. The bus was modern, clean with very comfortable reclining seats, we all slept on the journey. I highly recommend this trip and tour company if you want a luxury day cruise with all the trimmings. Many thanks to you all and pass on my thanks to Tung and our driver